Becareful ordering from there online website, these guys do not have things in stock, even though they say they do. After ordering a Lian-li case from them, it took them 1 week and a phone call from me to there ordering department to find out that they won't have the case in stock for awhile. They finally tried to get me a special order from the somewhere else in the west coast, however, they were NICE enough to try to charge me shipping from that manufacturer in the West coast, while my location was Toronto. So nice of them to almost waste my money at there convenience.  
 
Your better off getting parts from your local PC store than to have your time wasted by these guys.

I haven't received my delivery yet, but just today (jan 20, 2006) I got the email saying my product was delivered. I think this is horrible service since I ORDERED 21 DAYS AGO!!! Unless they have one blind turtle working in the warehouse, this is very unacceptable.  
 
I don't know if I will ever order from them again.

I've been very satisfied with bigfoot, but this time my experience wan't that good. I don't know who's responsible for it but it took 4 days for me to receive the package with XpressPost.  
 
I cancel the order via e-mail after two days of waiting for the shippment but they didn't response. I was noticed that it was shipped the next day. The tracking information wasn't sent to Canadapost until Wednesday(according to CanadaPost webpage).  
 
Maybe it's the Canadapost but I think bigfoot wasn't very great in this case either.  
 
I doubt I'll use this store again after this experience.

This review was modified by its author, francis916, on 9/29/05 12:26 PM.

Poor response time. Poor communication. Shipment confirmation email contained only broken links and a tracking number the shipping company claims is not valid.  
Website requires you to fill out the form WRONG in order to accept orders to the US.  
They had to contact me to find the contact info for my credit card company. They neglected to reply to emails. By the time they straightened out the problem, they were out of stock of the part.  
It has taken a full month to get a simple order of 2 quiet case fans. Totally unacceptable. Very unprofessional.

This review was modified by its author, hubelau, on 10/19/04 9:56 AM.

I purchased UV rounded cables when I got them I tryed them with my dual UV CCFL lights the cables did not glow I then tryed them with a 75 WATT UV light bulb still did not glow. I call them and complained they said to send them back I did and they sent them back saying that they worked fine with there UV lights. when I got them back I tested them and got the same results as before. I don't even think they tested them they just wanted to keep my money.

I recieved my order, and i was missing an item that i ordered. I emailed bigfoot computers 3 times, and never heard back from them.

Ordered a everglide attack pad from bigfootcomputers. At first I made a mistake with my order and had to cancel it. They did it for me without any hesitation and I placed my corrected order. I ordered on thursday and through online tracking the package has arrived to vancouver on monday. These guys are very helpful and quick in helping customers. I would do business with them again anytime.  
 
UPDATE:  
 
I ordered 3 ratpadz from them. and i used the special online coupon to get 6 dollars off and it wasn't added to my bill after i bought it. I've tried e-mailing them many times however i have not got an answer from them. I'm very dissatisfied.

This review was modified by its author, pyoro, on 1/23/03 5:42 PM.

Terrible experience. Ordered a heatsink a fan package, and when it gets here, the screws to mount the fan to the heatsink are way too short. They ignored my emails requesting longer screws till my 3rd email, where they tell me they can't find anyone to supply them and that I should go look for them myself. I live in the same city so if they can't find them, how will I? Total package costed $105 for the fan and heatsink and they can't provide screws?  
 
Terrible service for ignoring my emails (during business days too), and for providing an incomplete product. Please avoid.  
 
Addendum.. They have now threaten to sue me based on this unfavorable review. If you should have issues with them, I feel for you if you make them public. Contact me if you require proof of their business practices.

This review was modified by its author, Tsun, on 5/6/02 9:56 AM.

Took over 3 weeks before I received my order. They screwed up on my shipping address and I suspect that their secure web site may be a little shaky (basically you should be cautious). Poor communication overall. I rate them an average. They are a small store and should take better care in dealing with customers (they are not a dell after all).

I had a huge problem with them.  
 
First, they shipped to the WRONG address, they shipped to Apr. #301 instead of #310 (although I gave them the right address, I found it out when I receive the pick up email from CanadaPost). To keep it short, it takes me a HUGE effort to get my parcel, run back to CanadaPost outlet couple times, make some email to BigFoot, make some call to CanadaPost, and run back to the outlet, etc... Finally, there is no way to get this done. Therefore, I just go to the outlet and told them I living in #301 (instead of the "correct" one #310), and at the end I get the parcel without a problem.  
 
Second, check your bill, your amount on your bill MAY not be the same as they charge on YOUR credit card. When I checkout, I have the total of $76.98, and they send me an email confirmation on that amount. However, after I receive the shipment, they inflate the price on the bill, and charge me $79.26?! For no reason! Although that's no much, but it never make sense to me.  
 
I had shopped with many online MOD or computer store recently, I found them, they are at the bottom of my list to be avoid after this  
experience.

This review was modified by its author, philipccwong, on 7/5/04 1:43 PM.

Bought two items, received them both very fast however one's not working... :(

Price on the Radpadz GS magically shot up 9% during their 10% off promo, and then went back down to the regular price afterwards. Payment method on the checkout screen showed Mastercard as one of the options, but received an email 2 days after placing my order that they didn't accept MC, so had to resubmit, and wait another 4 days before order shipped.

Item dropped from order without notice.  
Poor email communication, no response.

This company has a really good website and server never waited longer than i had to for anything. Prices are fair and that is all I ask for cause I am too impatient to search for the very best price though it seems that they were very close every time, product qaulity and ease of service including COD's really surprised me. Overall very happy with bigfoot computers.

Comunications where slow and my order was just messed up. Some items could that was in stock, really was not. Items that where out of stock could not be back ordered. It was just not a good sale. One month to my order finally corrected. I had to call once because it took to long get answer via email and still my order was not right. Well it is all over now my order is finally out the door.