Horrible customer service when attempting to find out what happened to my order.  

Purchased a laptop at a great price ($200 rebate!). Laptop has functioned flawlessly and I am very happy with it. I have been a gateway customer for 10 years, and their tech support is above and beyond their compeititors.

I too am among the many that ordered the ATI X800XT. My order date was June 13, projected ship dates varied from June 21 to September 12. Gateway neither called nor sent an email to let me know that the order had been cancelled, stumbled across that while checking my order status online. Struggled through customer service several times, the only result being "Your order has been cancelled", a reason was really not given.  
What happened to you Gateway? I ordered my first computer from you fresh out of college back in 1997. I couldn't sing your praises enough back then. I'm not sure if it was those horribly pointless "Gateway Country Stores" you had that sent you into oblivion.  
Gateway has lost a customer here. I'd recommend everyone to look elsewhere for any computer needs they may have.

Original order was June 17. Forced to cancel when Gateway would not apply new discount to pending order. Re-ordered on 7/1/04 with new discount. Gateway pushed back expected ship date multiple times, as far as 8/23/04, before finally cancelling the order on me on 8/20/04.

I am part of the X800XT bunch.. Ordered on 6/16/04 and had my order pushed back until 8/20/04 when they sent me the email saying that they couldn't fulfill my order "due to inventory issues with the manufacturer".  
 
Since it has been really difficult, if not next to impossible to find one of these cards, I was willing to wait until they had these cards in stock. I am sure that many people were willing to wait--especially for the price.  
 
Gateway deserves any and all of your negative feedback for shoddy business practices. So lets try to get this number lower.

What Can I say. GW offered a Good price for the x800XT PE. I ordered on July 1. It was to ship in on the 28th. This date came and went. GW never explained themselves. I called in and they changed it to 8/13. This date came and went. They put a hold on my CC 3 times through this. Then they pushed it back to 8/23. Today, I was contacted to say that they WILL NOT SHIP MY ORDER. If a company doesn't want to honor their prices, why make ppl jump through hoops for MONTHS, why put a hold on the money on my CC. E-machines has apparently destroyed this company, and giving them any of your biz is a mistake.

Horrible customer service. Call and be polite and get a tech with IQ of a handball and demeanor of a rapist, remain polite ask for supervisor, they put you on hold without saying anything and no one ever picks up. You're better off buying something out of the back of a van in an alley somewhere.

Pretty same stories as below. Preordered x800 xt for $434 with overnight delivery and tax on 6/30 with ETA of 7/19. ETA was pushed back from 7/19 to 8/19. Checked again on 8/22 and found order was cancelled. Tired of run around and going with 6800 ultra. Should have checked this sight before I ordered from them. Won't happen again.

It was one week since i cancelled my order (Cancelled on 14th August) and informed gateway that they have blocked the order amount (On 17th August), for which i have got the following reply on August 21st  
 
"Thank you for your reply. I am sorry to see that your credit card has been blocked for the cancelled order number xxxxxxx. I truly regret  
for this inconvenience and I will address this issue. Hari, on researching our records, I do see that your order number xxxxxxx has been cancelled as per your request. Please be informed that you have not been charged for this order. Please note that we have only blocked the amount of this order and this will be released within 48 to 72 hours. Please post back to us if your credit card still blocked. I apologize for this inconvenience this may have caused. "  
 
Its 26th August and still they havent released the money that has been blocked for the order in my credit card. Wat the heck, why would they block your credit card for a order that was cancelled 2 weeks back??  

This review was modified by its author, joey_24, on 8/25/04 10:16 PM.

I ordered an X800XT. My initial scheduled date for arrival was July 29th. I got a call on the 30th informing me that it was delayed. The new arrival date was set for June 17th. The date rolled by, and on the 18th, my arrival date was updated to: Not Available. On the 20th, I got an e-mail informing me my ordered was canceled.  
 
Waiting for almost 2 months for a video card is extremely frustrating, and the whole experience was quite miserable.

I ordered an ATI X800 XT from Gateway at the beginning of June. It was a pre-order so as I was told it wouldn't be available until the end of the month. That was fine, however end of June came and went and they kept pushing the date back. I continued to wait while other merchants were shipping the card to their customers. Gateway continues to string me along all through July. When I would call up they would tell me "It will be here in one more week". It's now August 20th and I got a call it has been canceled. No explanation was given as to why. No apology, credit, or offer to purchase another card.  
 
I will never order something from them again. I've filed a complaint with the www.BBB.org and I advise everyone to stay away from them.

This review was modified by its author, Mrpuck, on 8/20/04 12:58 PM.

Although they have fast response from customer support, one of the employee (Ivon, Badge GWSI278) lied to me about a special they had. I ordered a Radeon X800XT from on June 26th and I haven't gotten it yet! But this is not gateway's fault, it's ATI's fault for delaying and limiting they're stock. However, what really angers me about gateway is that they're customer support lied to me. I placed the video card order and used a code for free shipping. a few days later I found out that gateway has a 10% off code. So, I emailed the customer support asking if they can replace my free shipping code for the 10% off code. They quickly responded the next day and told me that they can do it, but the code is no longer valid. Being the curious person I am I had a friend place another order with the 10% off code. He did and he got the 10% off. I was furious with gateway and cancelled my order. Now I'm buying a Gefore 6800GT from compusa and it's better and cheaper than that X800XT when it's overclocked. I would recommend this place if you do not have to deal with the sneaky customer service. For those of you waiting for that video card, I would go to your local compusa and buy the geforce because it comes with doom3 for free and it'll show ATI that they will lost money for delaying and limiting they're items. If it wasn't for this horrible customer service and this delay, this would probably be a postive experience.

I ordered a video card they had labeled as "In stock" on June 2nd of 2004. AS time went by so did the ship date, continually my order was pushed back and was promised that the card would ship soon. Then finally they decided to go ahead and cancel my order without acknowledging me. Overall a horrible experience. You could call 10 times and get 10 different answers. I would stay far away from Gateway.

Ordered video card on 6/24/04. It's 8/15, and the ship date has been bumped twice. Not the Estimated Ship Date is "Not Available".

ordered an X800XT June 18..  
 
my order was cancelled Aug 22, no call, no e-mail!  
_I_ only found out when I checked the web status.  
called, got conflicting responses, one said it was not cancelled, another said it was.  
 
was unable to talk to someone about my existing order after calling customer service and being transferred to the addons department phone menu, I pressed 3 to talk to someone about my existing order, got a generic voicemail prompt, left a message about my existing order on two different days, have not recieved a call back.  
 
called customer service a fourth time, laidy claimed that their computer system was down and she could not check my order, (even though I had talked to someone not 3 minutes earlier that checked my order, same day as second voicemail) got transferred to the addons dept. pressed 1 to just to talk to someone.  
 
guy said that he could not do anything about my existing order, he gave me 3 options.  
1.) I could get a lower model card (x800 Pro) at a similar discount.  
2.) I could have my name put on a waiting list and they will call me when they actually get the card in stock.  
3.) just walk away and act like I never placed an order.  
 
I opted for 2. but I have a bad feeling they're not going to honor the discounts I was getting with my original order! which btw, was down to $416 due to tax, but with free overnight shipping.  
 
the fact that my original order was cancelled without notifyin me, makes me very upset. especially since they had called me back twice before to inform me my shipping date would be moved back.  
 
I don't know how it's possible, but their customer service has actually gotten _WORSE_ since I started dealing with them in June.  
 
unless they actually follow through, and I get this card for the price my order was at. my rating of them will remain very low.  
 
I don't plan on ordering from them again.

This review was modified by its author, MastarPete, on 9/3/04 6:01 PM.