This was my third Gateway computer purchase. In general, Gateway tends to have lower prices but low quality hardward and horrific customer support. This will be the last item that I purchase from Gateway, but the customer service is so bad.

Gateway is selling old M680 Notebook Computer as their New NX850 notebook computer. It is labeled as an NX850 on the outside but in the system properties and System information it clerly states it is a M680. They acknowledge it as an error but refused to provide any compensation.

I've been using my 2nd notebook from Gateway for the past year and a half so far, the only problem I've had is compatibility with my wireless router PCMIA card. I just unplug it after shut down and plug it back in after Windows boots up. Problem solved.  
 
All these "testimonials" on this site are apparently the exceptions, rather than the rule. The fact that Gateway has not, and is nowhere near, going the way of Cybermax, DirectWave et al is proof enough.

I purchased a convertable notebook computer from Gateway, along with a 3 year extended warranty. After sevral months of use the latch cracked, and the notebook would not close properly. Other stress caracks were beginning to form where the cover was screwed on, as well. It had never been off the table where I use it. I called Gateway, where the tech that I spoke to stated that it would be covered under warranty. I was charged $44 to send it back to them, and to cover shipping costs. Three days later a tech called to tell me that it was considered abuse, and that it would cost $170 to repair the latch. I told him this was unacceptable, as it was clearly a bad part. I was informed that I would have to pay the charge or the unit would not be fixed. I told them to return the unit. I tried to later call the service center to discuss this with a supervisor. I was informed that there was no mthod for the consumer to contact the repair center, and that they were only avalable through internal email. I sent several emails to Gateway customer service, and the responses I received were "canned", and it was quite clear that no one ever read the emails. Gateway has lost a customer forever, here.

I placed an order for 10 1GB Simpletech DDR2 memory at gateway.com on 06/08. They finally shipped them out on 07/21 (without any notice of delay). I received them today and they shipped me 512MB DDR2 modules. They changed my order without my permission to a lower capacity memory but still charged me the same amount as 1GB memory. Basically, I feel this was a "bait and switch" done on me.  
 
I called Gateway and was talking to a rep with just 30 second hold time (pretty good compared to Dell). They issued an RMA, but I never actually got any apology. They said they will refund the entire amount back to my CC.  
 
I've had great buying experience with Gateway in the past but I don't tolerate stunts like this pulled on me... so I will keep my distance from Gateway for a while.  
 
 
UPDATE: After I left the review above, I proceeded with RMA and all the return process that is involved. I did everything exactly as they instructed me and guess what happened, I received a refund of $71.18 on 08/17, instead of getting $711.72! When I first saw this I was just furious! I called them and after lengthy process of them confirming everything, they issued another refund. The CSR was very nice, but overall, it has been a horrible experience with Gateway. I doubt that I will ever do business again with gateway.  
 
First they pull a BAIT & SWITCH on me, second, they screw me over with a refund "error"... What a waste of time! Not to mention, I have never once received an apology for either of these BIG MISTAKES! I think an experience like this is enough to scare a customer away!

This review was modified by its author, rag15, on 8/26/05 9:53 PM.

This is my 2nd Gateway desktop. I got my last one in 1998, and it was just now time to upgrade. Customer service has always been very helpful to me for 7 years. Maybe I was just lucky or maybe everyone on this site just likes to complain. Either way I'm very happy with Gateway, and in a few years I will be ordering my next computer from them as well.

Their customer service was absolutely awful. They sent us a computer WITHOUT a video card, I spent hours on hold,instead of a video card they ordered us a modem, they tried to charge us twice for the video card and refused to install it themselves.

Purchased a laptop from Gateway over the phone. Laptop arrived a little late with the incorrect screen type and a bad DVD-burner. It was also missing the extra power supply I ordered. I had to call serveral times to get the extra power supply delivered.  
 
Almost three months later I've given up on returning it for a different screen but I'm still trying to get the DVD-burner replaced. The latest is that I will have to wait until mid-April for the burners to arrive from backorder. This is FIVE months after I purchased the laptop. For now I am mapping a drive from another machine in order to install software.  
 
Overall the laptop works OK but as a desktop replacement it doesn't feel fast at all. It's a 3 GHz machine and feels the same as my old 1.4 GHz machine. It has the same amount of memory and the same hard drive speed.  
 
Customer Support and Tech Support typically bounced me back and forth until one of us gave up. I've had mixed experiences. Some folks were great and really tried to help. Others were hard to describe. One girl just kept repeating my two options with no emotion like a recording. The only time she showed emotion was to say I hope you have a NICE day (sarcastically) when we were through.  
 
I was really hoping Gateway had changed and I bought this laptop against advice from others because of it's price, design and features. I've learned my lesson.

This review was modified by its author, r00ster, on 2/4/05 4:28 PM.

my order was cancelled without my knowledge. It was partially shipped. When I was told who I needed to talk to the extension was not a functioning number.

I purchased a Gateway 200X laptop from Amazon and really liked this laptop. it is very sleek and professional. The laptop itself has been performing well except the left side speaker not working. I called Gateway customer service and they told me I need to pay for shipping my laptop to them for repair !!!! I had several other brands and never had to pay shipping for warranty issues. another issue with Gateway is warranty, when I bought this computer from Amazon I was told it has a one year warranty from date of purchase. Gateway started the warranty fro the date they sold it to Amazon which made my warrant only 11 months. I called Gateway several times and they said they will fix this but they never did. Horrible customer service I will probably think twice before I buy a Gateway product again !!

We placed an order on a sale that was listed on this site. We ordered the same day the link was posted. The put a charge (hold)on our CC and sent 4 emails saying that our order would be delivered on or before Dec 17th. 4 days after our order, they called and said they wouldn't honor the sale. They claimed they were out of stock. When we first spoke with them, they were happy to take our order and help us in any way. After they called to cancel, the rep was so rude and unfeeling. I'd never order from this company again. I've never had service like that in my life

After fighting with this terrible company for more than 60 days and having them tell me (finally) they'd refund my money for a defective system they still have not done so. They have have had my money for over 60 days and I have not had a computer.  
 
I have never dealt with a company this bad. They are on their way down. Check that, they are already down.

I will never buy from Gateway again. I bought a 450xl laptop from them in July 2003. Since then it has had three hard drives die. That wasn't so bad, because they always sent out replacements. The problem now is that the video card died and they can't/won't fix it. It has been sent in for repair three times (and I had to pay for shipping for all but the last one) only to come back unfixed. I've talked to four different tech support representatives who put in orders for a replacement chassis. I never hear back from them and when I call back I find that they never really ordered it, or that the order was mysteriously canceled. It's not that the replacement wasn't approved, the last tech I talked to said that it would show up differently if that was the case. The representative I talked to (or someone else) deliberately canceled the order without giving a reason or contacting me. I have written and mailed a letter to Gateway's CEO Wayne Inouye, and have heard nothing after two weeks. I know they got the letter because I paid extra for delivery confirmation when sending it. I guess my next step is contacting the New York State Attorney General's office if I don't hear anything soon.  
 
For more information, see my report at http://gateway.km3k.com.

horrible customer service, sent my pc in for repair, sent it back to the wrong state, finally got it back after much confusion, and still had to buy a new pc (not Gateway,)the next day i recieved someone elses pc, so i called them and they have done nothing to return this poor guys pc.

unsatisfied worst customer service i order my laptop 450mx on 8/27/2004 and rep said estimated delivery 9/3/2004 now it 9/23/2004 and the say it will ship out but delay till oct15 i spoke with several reps and delay from 9/3 to 9/15 to 9/23 to 10/15 that is the worst they could have said it will take 3-5 weeks fine but no . this has been my 3rd time shopping at gatewaay and my last. first 2 times perfect 2 weeks got my computer.