Bought refurb Gateway computer from CompUsa/Tiger Direct. Computer had wrong CPU mounted on motherboard. Warranty is through Gateway. Dealt with 2 different customer service reps. Both were in the United States, very nice to deal with, and worked hard to get my problem resolved. Bad experiance with the quality control of their refurbs, but a great experiance in dealing with telephone customer service. They shipped out a prepaid box to send the tower back.

Ordered a laptop from Gateway, they instantly gave me a shipping estimate and delivered it a week earlier than the given estimate. Price was the best when compared against similar laptops from competing brands (HP/Dell/etc), and so far I have had no issues with my laptop so can't comment on their returns/repairs process. But I have to say I'm overall very satisfied with my purchase, and seeing the amount of negative feedback here prompted me to write my take on ordering from Gateway, as it was nothing but positive.

I bought NX570X on Feb 14, 2007 and received it on Feb 28, 2007 shipped from China in 3 days. It is a wonderful laptop. I customized with Intel Core 2 Duo T7200(2.00GHz); speed is very impressive. I'm very glad that I chose Gateway NX570X over Dell Insprion 1505e (white & silver) and HP Pavilion dv6000t (shiny).

Issue has been resolved. Gateway has asssured me they will be making some changes to their customer service representatives and other changes to make purchasing a Gateway an easy, economical, informative decision. Yeahhhhhhhhhh!! Gateway came through again!!

This review was modified by its author, gypsylady, on 12/3/06 1:19 PM.

I've been using my 2nd notebook from Gateway for the past year and a half so far, the only problem I've had is compatibility with my wireless router PCMIA card. I just unplug it after shut down and plug it back in after Windows boots up. Problem solved.  
 
All these "testimonials" on this site are apparently the exceptions, rather than the rule. The fact that Gateway has not, and is nowhere near, going the way of Cybermax, DirectWave et al is proof enough.

This is my 2nd Gateway desktop. I got my last one in 1998, and it was just now time to upgrade. Customer service has always been very helpful to me for 7 years. Maybe I was just lucky or maybe everyone on this site just likes to complain. Either way I'm very happy with Gateway, and in a few years I will be ordering my next computer from them as well.

Purchased a laptop at a great price ($200 rebate!). Laptop has functioned flawlessly and I am very happy with it. I have been a gateway customer for 10 years, and their tech support is above and beyond their compeititors.

I've bought some accesories from them several times. The experience was strange - but satisfying. They have numerous glitches, which after all don't affect delivery of items. For example, they sent me an email confirmation on Jan.29 saying that the item has shipped on... Feb.5!? Apparently, something's wrong with their server's internal clock (or maybe they hired Marty McFly and Doc to their shipping department). Also the email provided a direct link to the FedEx website to track my order. It took me a while to figure out why the link didn't work, i.e. it actually worked, but FedEx couldn't recognize the shipping number, - because the item was shipped via UPS. And dispite all these and some other glitches, the overall experience was very good - very good prices, very fast delivery (with a free shipping coupon, I had the purchase at my door in less than a week). I would buy from them again. After all, what's wrong with having some fun?

I got the laptop m305x back in November. No problems, everything worded right the first time and still does. No problems that I can report.

I ordered a 500S with a 2.4 Ghz HT proc. It arrived on time, I used it for college (adult student). I did my video editing without any difficulty and I passed all of my courses in multimedia using this PC. I lost my hard drive the end of November (clicking, constant seek). I used the email tech support which was excellent. After 3 techs reviewed my case I was sent a new drive. I had to send the bad drive back after getting my replacement. Use email support!

I actually have a postive comment to make about this Company.I purchased a complete system in July 2000.2 years later,my speakers went out even though I could still hear audio with a headset.I called support(got answered in about 4-5 minutes).They sent me a brand new subwoofer and 4 speakers without any probelms when I went through all the symptoms.That is taking care of the customer in my view.

I ordered a Canon EOS 10D late in the afternoon on March 21. I had originally ordered the camera from another online vendor that morning, because I was incorrectly told that it was "In Stock, Same-Day Delivery"; however, I cancelled my order after the company asked me to "fax my driver's license" to confirm my order. I found out then that the camera was on backorder, and cancelled my order.  
 
I tried Gateway because I had read on dpreview.com earlier in the month that they had them in stock.  
 
When I called Gateway, I was told by an ethusiastic employee named "Billy" that it might be two weeks before I received the camera.  
 
I was shocked later when I read some bad reviews of Gateway on dpreview.com, and I started second-guessing my decision.  
 
I was very pleased and pleasently surprised when it arrived on March 27. I will be happy to do business with them again.

While in the market for a new computer I priced out systems from both Dell and Gateway. I bought the Gateway 700 xl P4 3.06 Loaded. Ordered on the 12th of Dec. it was shipped on the 14th of Dec. and I received it on the 17th of Dec. Excellent machine, I'm not surprised, this is my 5th PC I've purchased from them since 1996. I'd not only buy from them again, I still recommend other do as well.

I ordered a Canon i850 color photo printer from Gateway on May 8, 2003 through their website for a very competitive $142.95 with free shipping. I received the printer May 12, 2003 by fed express in perfect condition. This is my second experience with Gateway's excellent service. The first was the purchase of a complete system. I will definitely order from them again.

This review was modified by its author, Digiti123, on 5/25/03 7:27 PM.

I ordered a Dell 8250 on 11/23/02 with a shipping date of 12/9/02 which was later changed to 12/16/02 and then 2/5/03. On 12/9 I was thoroughly convinced that no matter how good their machine is I was not going to do business with a company that treats it's customers with such disrespect so I canceled my order and called Gateway.  
To make a long story short I was promised my computer in a week and I received it in a week. The sales rep was a pleasure to deal with and the 700XL I purchased is incredible. Of interest, I thought I was short a cable so I called Gateway Tech Support expecting to be put on hold for 45 minutes like Dell. Amazing as it seems, I was immediately connected to a tech rep who explained why the cable wasn't needed in a friendly but professional manner.  
This is my fourth Gateway machine and I have never had an unpleasant experience with them. I wanted to try Dell but they had their shot and blew it.