The customer service people at Falcon Northwest were very helpful, patient and informative. I have had my Falcon Mach V for two weeks. The quality of the workmanship is amazing and is demonstrated by the flawless performance and incredible speed of my Mach V.

From the day I ordered to the day I recieved I knew I was in for something special. My Mach V arrived in the mail, and I've had a grin ever since. No problems with FNW, computer is flawless. Will buy from them again.  
 
Jacob Thornley took me through the buy process and made sure I had all the components I wanted and needed. Made justifying the price tag easier to do.  
 
The quality is astounding... great wiring job, lots of attention to detail. All my games runs great at high resolutions.  
 
Like I said, looking forward to upgrading in the future through them.

All I can say is this is exactly what I wanted in a new computer and exactly what I expected from a custom computer company.  
 
I am not rich, but I can afford some things extra and when I decided I wanted a top of the line AMD 4800+ dual core system with an Nvidia 7800 graphics card, I knew I wanted someone to build it for me and treat me as though I was important to their business. Sure companies build these systems all the time, but this is a special purchase for me.  
 
After a terrible experience with Alienware which I had to cancel my order, I placed an order with Falcon. They promised they would ship the system by Sept 20 and shipped it shipped on the 19th, a day early.  
 
I have it now, everything works as promised, (this thing is FAST!) I love it. I love the extra touches like the sticker with my name on it inside the case, the binder.  
 
If you are looking for a custom high performance machine look no further. You will not regret a purchase from Falcon.

Well, I've purchased a few Falcon-Northwest systems before, a couple of Talons when they first came out. I just recently purchased a Fragbook TL, and WOW. This is the cleanest, nicest, best laptop I've ever seen. The paint job they do on these are worth EVERY penny. The case they include is very nice, and everything has worked perfectly since the second it arrived at my door. Fired it up, super fast boot time. This laptop has impressed me more and more every day. I didn't even expect to be able to play Counter-Strike: Source, or Doom 3, but I installed them just to see how it would would handle it. Yet again, WOW, way beyond my expectations.

back in april i purchase a talon 5.3 and I must tell, the talon series are very good systems.I check the reviews on all the parts they used and they do used good stuff,the system is stable and it has done everthing i ask it to do,no crashs no freeze ups no hassles,i am a causal gamer but I played m.o.h allied assault, need for speed 2,black hawk down,nascar thunder 2004 and all these games ran flawless.being on a budget i look at gateway and dell,but after reading the reviews of what falon northwest puts in the talons for the few more bucks you get a top of the line budget system,with no hassles and the key words being no hassle, when I call falcon they picked up on the third ring.I told them what I was looking for. no pressure not trying to sell stuff you dont need,they called me at home and told me that my talon was shiped,I like that stuff,now I never had to call tech support on the phone but i did do some email questions,and they got back fast.so if you need a good family pc from a good company with good stuff to offer look at falcon north west.

This review was modified by its author, tony56, on 1/4/04 8:32 PM.

Why did I go with Falcon Northwest?  
1. They don't put you on hold like Dell, Micron, Gateway, do.  
2. You phone call doesn't end up someplace in India with someone barely speaking English.  
3. It is true, I haven't been able to get through, to a live tech both times I called, but after I left a message, each time the call was returned by them within 15 minutes!!  
4. They are local!! They operate out of Medford, OR and I am in Vancouver WA. Frankly I am tired of everything running out of NY. I have developed a very bad taste for companies in New York. It feels like NY is full of "businessmen" who are creative at getting your money, and selling you cheap parts.  
5. The tech has spent 46 minutes with me on the phone, helping me configure best possible system (for my needs). He never rushed me, was very patient, answered every question with crystal clarity (this was extremely refreshing, almost felt guilty for keeping him on the phone this long).  
6. Up until today I have never head of them. I read about them in this November's issue of PC world, checked them out on line.  
7. I had for a long time tracked Alienware PCs. I heard of, and looked into Hypersonic PCs. I called each company and spoke to sales depts. (all have thick accents, which cautioned me. Don't get me wrong, I have nothing against people with accents, it's just I so want someone who can fully understand my requests, and not have to repeat over and over and have to re-phrase, just to get a point across). After intense research online (today), I think I've made the best choice when I decided to give my business to Falcon Northwest. I can't wait for my Exotix painted case, AMD Athlon 64 FX-51 configured as Raid 0, to get put together and shipped.  
8. Now, if I can just find a good way, to justify to my wife, spending $6000 on a PC that didn't even include a monitor (since I already have a 21” LCD Viewsonic monitor).  
9. I’ll keep you posted on the continuous progress of this order. Stay tuned for more.  
10. So far 10 out of 10. Way to go folks at Falcon Northwest!!!  
Sergey.

This review was modified by its author, xakep, on 11/3/03 3:23 PM.

Falcon Northwest is the premier maker of gaming pcs and their venerable reputation is well deserved indeed...  
I was forced to abandon Alienware after the "ACME" of pc makers (DELL) bought them out earlier this year. Chewing poodle crap is more fun than dealing with this vendor so I took my business to the original gaming pc company and received the fastest machine that these weary old eyes have ever seen.  
I learned what "boutique" treatment was all about as I received five star handling from A to Z. Getting decent customer support from most vendors is like finding a topless bar in Tehran but the folks at FNW are not only folksy and nice but AVAILABLE!  
I used to think that my predator case was nifty and asthetically pleasing but now it looks like a red headed stepchild next to my Falcon. Guess I didn't know cases from shinola before now...  
But what matters the most to me is that I got a raging, crack addled SCREAMER that is tearing through my games like a pickpocket at the SuperBowl. Oblivion brings most systems to their knees but my baby says, "PLEASE FOOL" and runs it like a saturday morning cartoon.  
Lastly, it has become fashionable in the gaming community to buy a certain Canadian rig that is all show and no boat, if you know what I mean. FNW gives Americans an option to keep it real as luxury pcs are made here too... Just call the good folks in Oregon and see that some of the finer things in life still read, MADE IN THE USA!!! Way to go, Kelt!!! Eat your heart out Rahul...  
I would also like to add that my rig arrived over eleven days early and despite the fact that UPS had obviously abused her, she ran like a charm straight out of the box... I have logged over ninety hours in Oblivion in just three weeks (that comes out to over thirteen per cent of my life) and my Falcon just begs for more! Murphy's Law in reverse?

This review was modified by its author, vicmas33, on 9/19/06 2:19 PM.

Ordered high performance system, but when it arrived it did not work. No signal to the monitor. The company had also ceased including a poster to explain how to hook up the system. They said this was being developed. Tech support took three days to return calls asking for help. When I decided to return the system for a refund there were many "rules", conditions, and an insistence that I pay shipment to me and back. Would never buy again.