I bought a desktop computer from Ubid.com a few mounts ago. They shipped it in a reasonable amount of time, but it had been delivered by FedEx to a wrong address (they had the right one on the box) and I never received it. After several phone calls and e-mails their “Customer service” sent me a e-mail stating that because the “FedEx” driver said that the package been delivered to my address they can't help me, and this was the last response to my e-mails.It is really interesting to me what they expect the driver to say when he know he messes up the package – even after he put the wrong address on the delivery slip ???  
I had to put the charge on dispute with my credit card company, file a police report, spend hours on the phone and finally after filling with BBB I got my money back from “ubid.com” – took me more than 2 months!  
So be aware of their “Customer service” - if something goes wrong, you'll be more likely to be by your self. Also avoid FedEx specially around the Holidays – they hire unexperienced temporary drivers (a year ago they left a 700$ LCD TV sitting at my front door all day long, because nobody was home), UPS are far more reliable.

I have bought tons of computers/laptops at Ubid. I used to get great deals but recently noticed the bidding & winning is getting ridiculous.There is a name for it regarding bidding..use your imagination.  
WATCH out as they post 90 day manufacturer's warranty. This is listed on 99% of their auctions. Odd..but recently I received 4 computers from them, HP to be exact and 2 out of the 4 came with dead keyboards. Called HP and they said the computers are "OUT OF WARRANTY". I explained I purchased from UBID and received these just 2 days ago..Sorry out of warranty. So in that, I decided to check a few of the laptop serial numbers..called HP..NO 90 DAY WARRANTY.  
Ubid as of late seems to falled to the wayside and the same bidders each and every day outbide me ALWAYS..ODD..Stay away from the game..

This was an order for 2 refurbished ipods for my kids for Christmas. The shipping made the very reasonable price less reasonable but i made the bid so i'll take the blame for that. anyway, the ipods came, i checked them to make sure they worked and i left them in their packaging 'til Christmas. Fast forward to Christmas Day, my daughters works fine, but my son's doesn't. Because it's been outside the 15 day return window and 30 day warranty period, i'm told that i have no recourse but to eat the $262 i spent. that's right, $262 for 1 of last years model ipod and 1 piece of junk. oh, and my son is sol, too. Also, the customer support personnel were very interested in keeping me as a customer, insisting it was my fault for not reading the warranty policy. i guess they're right about that: it was my fault for ordering thru them. never again. next time, i'll stick to ebay or amazon.

Don't be an idiot like me! Avoid Ubid! I have purchased many items, mostly computers and electronics from Ubid over the past few years. A couple of times I got a good product at a great price but too often the item is damaged or incorrectly described. I mean out of 20 purchases, approximately 6-7 had problems! Customer Service has made it so difficult to get problems corrected in the past that I literally decided it wasn't worth my time and aggravation to complain about a computer I just bought that, judging from the writing on the box, was returned by another customer because it was broken and then they sold it to me! Aside from selling me a broken returned item, they have sold me other broken and damaged items, and several items that were advertised as having features that they do not. I have learned to check the specifications on the manufacturer'  
s website. Funny, when I point out that Ubid is advertising falsely, they don't make any corrections. Obviously they don't care! What a bunch of idiots! No, I take that back, I am the idiot for buying from Ubid again after having so many problems in the past. The lure of "getting a deal" was very strong and got me to Ubid many times but overall I would have done better to pay full price from a reputable seller. Whereas you could sometimes get a bargain at Ubic, they now have an automated feature on their auctions where if the ending price is low they extend the auction past the end time and continue to do so until the price is high enough for them to make a good profit.Of course they won't admit to this practice but you can watch it for yourself and be the judge. I have watched this "overtime" feature carefully and it only kicks in when someone is about to get a bargain on an auction. So now there is really no reason to go to Ubid. Prices are better elsewhere. Service is better everywhere. Shipping is less elsewhere. Ubid is just shady.

I ordered a computer, and on a separate order, a monitor, from UBID. Both items came with only a 30-day warranty, but on the product information page, under Extended Protection Plan, it said Available. Not wanting to buy items that come only with 30-day warranties, I ordered a two-year warranty on the computer and a one-year warranty on the monitor.  
 
I received the computer and the monitor fairly quickly, and both seem to work fine. I didn’t receive any paperwork on the extended warranties (or any paperwork on the items at all, for that matter), and waited for information to come in the mail. After about two weeks, I contacted UBID, and received the following response:  
 
"We have received your request for assistance with order _________ for  
Computer __________ Duo Core 2.8ghz 1G 200G DVDRW. Unfortunately the  
warranty purchased with this product is not valid since the original  
warranty with it is only 30 days from the vendor. It has to have at  
least a 90 day manufacturer's warranty. We can either credit you back  
for the warranty or you can return the unit. Please let us know how you  
would like to proceed."  
 
I received a similar response for the monitor.  
 
Not only had the availability of an extended warranty been clearly marked when I ordered these, but I had been billed for the extended warranties when I ordered the items! If I hadn’t contacted them, I would have had no idea that they considered the warranties that I ordered to be invalid. Think how many people are out there right now with warranties that they have paid for that will be invalid if they try to use them.  
 
I called their customer service, and they said I had no alternatives – they would not honor the extended warranties. This was due to a glitch in their system, and they are sorry to cause me so much trouble.  
 
 
So now I have to repack the computer and monitor and return them – not an easy task. That in itself is annoying and time-consuming.  
 
Almost a month later, this glitch hasn’t been corrected. I checked their web site, and within 5 minutes found two items that have come with no warranty (remember, they need at least a 90-day warranty or they don’t qualify for an extended warranty purchase) that list an extended warranty as available. They are still selling warranties that they will not honor, and you won’t find out unless you contact them.  

This review was modified by its author, Vermonter77, on 11/30/07 5:49 PM.

I WAS SKEPTICAL!!! But after much research, on a Saturday evening, I bid on and won a Panasonic DMR-ES46VS DVD Recorder / VHS Combo @ $139. I received an email confirmation the same evening. Shipping confirmation was received just after mindnite Sunday(18 hrs later)-- pretty efficient, especially considering it was a weekend. Received the product within the week via ground as stated (original manufacture's box, accessories and warranty) in excellent condition - was double boxed. Shipping charge was clearly stated at auction ($27) and charged as quoted = total $166. Saved so much bought 2 year extended replacement warranty to start after the manufacturer's 90 days ($39). Total cost $205 for highly rated DVR good for replacement through mid 2009 that's running $260-400+ today. Registered product w/ Panasonic and it works like a charm. I will buy from UBid again without hesitation.

I bought a computer from ubid.com and it came broken. I am haveing a hard time getting ahold of anyone to resolve this problem

This review was modified by its author, alphaking, on 9/23/06 9:18 PM.

This was my first purchase from ubid.com. I was a little apprehensive given the checkered reviews they've gotten here, but I also figured more people take the time to tell about bad experiences than good. Mine was, for the most part, good. Their email communication was excellent, my item (a home theater receiver) shipped promptly and arrived very quickly, and it works as advertised.  
 
I was a little disappointed that, although it is a factory refurbished unit, "minor wear" turned out to be a pretty good sized dent in the metal front faceplate. It only affects the asthetics and, I suppose, that's why it's $200 cheaper than non-refurbished.  
 
All in all, a good experience.

Horrible! Do NOT buy from these hacks no matter what the price. Read their fine print, if it says "refurbished" and "very nice condition" that may translate to very, very, very poor condition, unusable and the product is one its last legs about ready to break.  
 
Here are the bullet points from my experience: Late shipping, did not send me everything I ordered, product was totally scratched up (described as "very nice condition"), and service reps were rude.  
 
I needed a cellphone. I found a good price on one at uBid, it was described as a "very nice refurbished" Blackberry with a charged & usb cable.  
 
I needed ASAP, so I paid the extra $30 for overnight delivery. I ordered it Monday morning.  
 
On Thursday, 4 DAYS later, this horrible experience started to unfold. The packaging was pathetic, someone threw it into a USPS overnight envelope. They forgot to include the USB cable, thus, they did not send everything I bought. Then, I inspected the Blackberry, this thing looked like someone climbed Everest with it, deep scratches on the screen & gouges on the body of the phone. Seriously, this phone looked like someone used it very hard for about 2 years. It was far from "very nice condition." Scratches on the screen??? How could anyone in their right mind claim this was in "very nice condition?"  
 
I called customer service on Thursday, and was told they would contact the seller to get me a replacement phone that was as advertised. I was told I could expect an e-mail from uBid. Monday morning, no e-mail, so I called uBid.  
 
When I called uBid acted as if I had nothing to complain about. I told the rep the phone was not in "very nice condition" and the description was dead wrong. The rep then told me the phone was listed as "used," and proceeded to read to me what "used" means under the uBid contract. Essentially, "used" means the product has minor bumps and scratches. I told the rep the phone has scratches on the SCREEN making it unusable, this is a major scratch. Then I said the phone was late in shipping, it came after I needed it, the phone came incomplete, and it is a piece of junk. She didn't care. The gist of what she said was I bought it used (nevermind it was listed as "very nice condition"), all bets are off, caveat emptor sucker!  
 
Finally, I said "I want my money back." The rep's reply is that I have to pay a 15% re-stocking fee.  
So, I'm out $30 for "overnight" shipping, $30 re-stocking fee, I'm mad because they did a bait & switch and used fine print to stick it to me, and I still don't have a phone.  
 
I'm not going to fight them, I rather spend time with friends & family, but I do want you, the potential uBid customer to know these guys are horrible. Please, learn from my mistake: Do NOT do business with uBid.

I had an account at Ubid.com for almost seven years and spent there many thousand dollars for home and work products. Ubid.com was never a very “user-friendly”, but, in the past, It has a rather small amount of imperfection and it was compensated by bargain prices on a range of products. Previously, if Ubid.com could not (or did not want to) send you a product you won, it could even propose a few dollars of compensation. At present you will not get this kind of money. However, they may lie proposing a compensation, but will not give it and will never answer e-mail with reminders.  
Ubid.com is obviously “going down”. Some refurbished bargain products are still there, but it is possible to find better places, and prices for new items are higher then in respectable on-line stores. However, there is a worse problem which turning buyers away from it. Ubid.com is transforming into one of the least reliable place for shopping. From last several orders I could hardly receive a half. Being such unreliable, they like to take money for the non-delivered products, and do not want to return them. A refund request is becoming a battle, and e-mail is rarely answered. Phone support is very bad, and I caught them on lying a few times (or in most cases).  
Ubid has also developed a trick for “inexperienced customers”, such as selling a fixed set and pricing “per item”. To make it work better, this pricing system is not disclosed in recent actions.  
Ubid.com loves money at near criminal level. Recently I asked a supervisor (let’s call her S.D.) :”Can I have a full refund from Ubid.com for an item which was not delivered because was lost?”. I asked a few times to ensure this is not a mistake, and the answer was “No”. Same is likely valid for a DOD items.  
Thus, Ubid.com is becoming a place to buyers, who likes to pay for non-delivered and defective products. I would not be surprised, that this kind of trade is responsible for a large part of Ubid.com profit.  

I just got off the phone with a representative and their supervisor in regards to the placement of a bid from their site. I was looking for a keyboard and found this site through pricegrabber and I was led to believe, after registering that I was going to bid on a new logitech keyboard(website indicated they had 31 available. Going through the website I was led to believe that I was "BIDDING". Phrases that led you through their site included the following, "Bid Information", "Auction Information", "Place Your Bid", "Time Left To Bid", "Starting Bid","Reserve Price", "Incremental Bid", "Total Bid", and they even had a "U Buy It Bid". Are there indicators for you to place a bid? Absolutely!!! Well would you like to "PREVIEW YOUR BID"? Sure...you just bought it. I bought a relatively inexpensive product...what if you think your bidding on an item that sells in the hundreds of dollars. In as good as job as they could do the two ladies tried to conceal what this website is doing. Misleading the customer creating a lose/lose situation

I have purchased a refurbished lap top for $1000 almost $200 less from the original price for a new equipment. Felt like an amazing deal. But when the laptop arrived, I was shocked to see a piece of junk with full of scratches in the body and screen. I asked for a return. The customer service was bad. She said there will be a 15% restocking fee. I said the item is defective. She said scratches cannot be considered as defective. Finally I send the item back to Ubid asking for a full reimbursement. After 2 weeks I got the reimbursement after deducting 15% restocking fee. Eventually I lost $150 + $45 original shipping (That is too much for a fedex ground as return shipping with $1000 insurance cost me only $25) and the return shipping ($25). Finally lost a total of $220 for not a mistake of mine. I tried to save $200 by buying this item in Ubid and ended up paying an extra $220. Never ever I buy anything from Ubid. They are real cheats. Go to the store get the new product when there is a deal. U will have mental peace and lot of satisfaction.  
The bottom line is STAY AWAY FROM UBID....THEY SUCKS!!!!!  

Funny story, kinda: I bought a lot of three golf shirts on ubid "auction." I was surprised to find that the shipping charge was not $12 for the lot, but $12 PER SHIRT. WHAT? Okay, live and learn.  
 
But then the shirts come and they're ugly -- virtually unwearable -- and not at all the nice-looking shirts shown on the "auction." Okay, live and learn. Never again.  
 
And then I get a SECOND box with 3 more of the same ugly shirts. Concerned that my card would be charged twice, I emailed ubid customer service to explain that I only bid/bought once.  
 
They responded quickly, equally concerned that I had product that I hadn't paid for. They told me to stand by and they would give me instructions for returning the second batch of shirts.  
 
Now assured that I wasn't being charged twice, I emailed them back saying I would be glad to return the unordered shirts at my shipping rate of $20. Per shirt.  
 
I heard nothing more.  
 
Please take my advice: Stay away from Ubid. The slim chance of getting a good deal is not worth Ubid's cheesy ripoff policies and incredible shipping rates.  
 
Yeah, I got six shirts in the above case, but they're now ugly garage rags. My only other purchase with them went just slightly better.

They have a third party shipper and tech support and repair service. They wrongly stated that the shipper is FedEx when actually it was UPS. Had to pay $45 for shipping something that should have cost less than $35. Not very reliable. The Add said Windows XP Professional, but the laptop shipped with Windows XP Home edition installed. There was no license for Windows XP Professional (only the CD). The laptop had hardware faults within 10min of opening the package. If I had to return, it would cose $$$ for restocking fee, if I wanted to repair it, shipping was on me and again the return was at inflated rates.

I am outraged! Last night I bid on auction at Ubid  
 
Hewlett Packard Pavilion 520C Athlon XP 1600+  
 
Since I was willing to bid more for the item- I followed the bid process until it expired. No other bids were posted and the auction closed on time with me as the winning bidder. I counted down the seconds until the 'auction closed' page appeared using the refresh button. The auction was not extended.  
 
About 10 minutes after the auction closed- I logged in to 'my page' and the item appeared under 'Closed Winning Bids'. My page explicitly stated that I had successfully won the item.  
 
This morning after not receiving the win confirmation email- I log into 'my page' and now the item is no longer posted under winning bids... it now says I lost the auction to another bidder. I am flabbergasted!  
 
I contend Ubid defrauded me by canceling my low-dollar bid. Watch out... the fix is on at ubid