I had a problem with the hardware that was purchased. I entered a ticket with their web-support, but received no reply. I called (international) to their tech support line, was transfered twice, and told that I would receive an email by that evening. I have never heard from them. I fixed the problem myself by searching web FAQs. The price was good, but if I had a problem, I wouldn't rely on them again.
Just a note- I recieved a couple of requests from this company for positive feedback BEFORE my order could possibly arrive. They were phrased in such a way as to make is sound urgent, so that I would respone to them before I got my order. I was offered free gifts to give a good reveiw.