I bought a blu-ray player through buy.com with 1 stop camera as the vendor. Ordered product 8/18/09 and due to shipping issues with the vendor, I finally received the product on 9/3/09. During the first shipment, 1 stop camera had to intercept the product from UPS delivery due to product being damaged. 1 stop camera never communicated this to me until I inquired after a long period of time. At this time, I gave a bad feedback and review for 1 stop camera due to the lack of customer service and communication. A second product was shipped and I received it damaged on 9/3/09. The cause for the second damaged product was probably a combination of 1 stop camera packaging and UPS. 1 stop camera shipped the product POORLY boxed only in the original Sony box. This is probably the cause for the mutliple damaged during delivery. After reporting the damaged product to 1 stop camera, Bobby tried to resolve the damaged product issue by offering to expedite and ship a replacement to be received within a week. By the time I receive the product, it would have been almost a month! Bobby stated that in order for him to expedite the shipment of the replacement product, I would have to change my previous negative feedback to a positive. I refused to change my feedback as I would still not be totally satisfied. Considering the length of time already taken and both product being damaged at some point during shipping, I will never be 100% satisfied with my purchasing experience with 1 stop camera. Once I refused to change my feedback to totally satisfied, Bobby became another person – and not a very nice person. Bobby now states that the feedbacks are not a big deal and threatened that he will just delete any negative feedback. As for the damaged product received, since I did not do as he asked, a replacement will not be shipped out until they received the damaged product in their warehouse and inspected which can take weeks for him to arrange for UPS to pick up and ship. A replacement will also take weeks to ship and there is a good chance that a replacement might not even be available at which time a credit will be issued. Bobby is basically saying and threatening me that unless I go with what he says by changing my feedback from a negative to a positive totally satisfied customer, he has the power and will make my exchange of the damaged product a long drawn out process and at the end, I may end up with nothing. Go elsewhere with a more reputable vendor. Do not use 1 stop camera!

This review was modified by its author, thawolf, on 9/8/09 10:44 AM.

Quick shipping & responses to email. Very happy with the Canon EOS 50D we purchased.

I ordered my Sony Bravia 46 KDL XBR6 from 1 Stop and their service was excellent. They provided me the right information whenever I sent an email. I am happy about the purchase I made with 1 Stop.

VICTOR was EXCELLENT!!! He was very helpful and cooperative in getting the Sony we wanted at a price we could work with. We love the TV and it came quicker than we expected. I have given 1Stop camera e-mail to my friends - one person has already ordered the same TV we have from you. I will DEFINITELY give you more business - BUT I will ALWAYS ask for Victor, he was persistent but very helpful at the same time.  
 
Regards,  
 
Mary Lou Vriezema

I want to just say wow, wow to the rep that helped me with the purchase of the tv,priceand professionalism. I will come back when i sm ready for my receiver. you gave me discount prices and i want just to let you guys know if you ever need any pasper goods at wholesale prices i am here for you guys. once again you were great and i was amamzed. My wife was lets just go to the local store and get one, i was like lets try the internet and i am glad i was happy i was right for once. once again thankk you and wow!!

My experience with this order was with mixed opinions. Your salesmen & shipping dept were very acknowledgeable & helpfull. Unfortunately, I cannot say the same for your billing dept as they appear to lack the expertise needed in the performance of their duties, especially in the procssing of credit card orders & direct customer contact. Their customer relations leave a lot to be desired. Where the sales dept works hard to make & close the sale, billing appears to do just the opposite, which could very well effect your profit statement in the future if not corrected.  
I will continue placing orders with your firm in the future as you do carry quality merchandise at reasonable prices - as long as I do not have to deal with that phase of you operation.  
 
Sincerely  
Mr JB Cooper

Received my new Canon HSF 10 HD camera package in record time. Good package deal with lots of extra memory, 2x16GB class 6 SD cards. Nick in sales and Alex in customer service were very helpful.  
Good job, Shawn  

Ordered a Pentax smc DA 50-135mm F2.8 ED (IF) SDM lense for my new Pentax K20.  
 
The service and communication I had with "1Stopcamera" was excellent and I would suggest anyone looking for help or a purchase of any camera products to allow 1Stopcamera to show you why they are in my opinion a 5 star leader in this category.  
 
I will definately suggest as well as be a return customer on my next camera purchase with 1Stopcamera!  
 
Thanks guys, you guidance on the various options as well as review of the product I was buying, makes your customer service stand out and above the rest!

This review was modified by its author, 404 Not Found, on 4/8/09 1:05 PM.

the best price and the best customer service online,i got what i wanted and a fast delivery.  
i will buy from you again and again.  
 
thank you  
riyad omar

This was my first dealing with this company. I regularly buy online from several companies but I will not be using this company again. You can certainly get some good prices here but their customer service was terrible. Getting information was next to impossible with different stories being told by each person I spoke with. I eventualy had to cancel my order and am very disapointed to have to start looking for my product all over again.

I never write these reviews, but I feel so strongly here I will. AVOID these guys like the plague. They are a CLASSIC bait and switch operation. I ordered a refurbished Samsung L-300 ten inch portable DVD at a very low price of $196. I need this exact unit because I own five batteries for it already. They call and try to get you to accept a Panasonic highly inferior unit saying they are doing you a favor since this item has been "oversold" by them and is out of stock. Ah, if you don't have any more DON'T LET YOUR WEB SITE SELL MORE OF THEM! Anything other than that is just blatant bait and switch. These guys are tantamount to criminals. Pure fraud.

DON'T DO IT!!! I never take the time to write these reviews, but I will in this case. The experience I had with fotoconnection is the most blatant form of fraudulent advertising I have come across in years. I did not listen to the reseller ratings and ordered through these guys anyway and that was a huge mistake. I ordered a TV on a Thursday and forgot all about it deciding that the TV would show up when it showed up. I get a call on Sunday evening from a guy who is their "representative". Not only did he insult me with the bait and switch tactic, he actually told me that there were two television sets for the purpose of warranty and that I needed to buy the one that had the $300 warranty because it was a better product and he had that one in stock. I told him no thanks to the warranty. At first, he told me "the one" without the warranty was backordered and the only model he had was the one with the "US" warranty. When I called him on this, he became hostile and insisted I purchase the warranty. I refused and cancelled the order. I am keeping an eye on my credit card. Absolutely unbelievable.

Had the unfortunate experience of dealing with this company recently. Placed an order for a Nikon D70s plus Nikkor 18-70mm lens plus memory card  
and bag and tripod and cleaning kit.  
 
Price quoted for the pack was excellent even beating their own website for the camera and lens only!!(obviously no intention of selling the pack at the quoted price). Received an email from JoeyG 'out of Brooklyn' asking that I call to discuss the order. When I called he says that the lens in stock was a plastic lens(?) from some unknown manufacturer and that I obviously wanted the glass lens but would have to pay more for that. When I read out the order details quoting the Nikkor 18-70mm description he got irate saying he didn't have it(this is a very common lens these days) and that I would have to wait 3 months and pay more for it when it arrived. When I got irate he said I should buy from someone else and he would cancel the order. He then hung up the phone. When I called back to speak to 'Customer Services'. Another 'salesman' picked up the phone and promptly hung up when I asked for their customer service department.  
 
Steer very clear of these crooks, they should be put out of business as soon as possible for these practices.