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Store Rating and Reviews The LensDepot.com

Homepage: http://thelensdepot.com/ Shop Now at The LensDepot.com
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 33
Lifetime Reviews: 100
   
Lifetime Rating: 9.95 / 10 All Stores Avg.: 8.12
7.42 Pricing of Products and Services
9.62 Likelihood of Future Purchases
10.00 Shipping and Packaging
9.92 Customer Service
10.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & contact reviewers.
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Show Reviews Read all 100 reviews below.
  
Black 
Friday 2009

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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
PO BOX 948155  
Maitland, FL. 32751
customer support email:
oscar@thelensdepot.com
phone:
407-430-9675
customer support:
407-430-9675
business hours (est):

FAX:



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 The LensDepot.com Customer Reviews - Page 2
Page 2 of 7sort reviews by:
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Reviews 16 - 30 of 102
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Very Satisfied
Reviewer: MKerr
Click Here to See the Profile for MKerr

9/18/09 6:28 PM
I had a great experience renting from The Lens Depot. It was a very easy process and everything was handled professionally. A+ customer service. I will be renting from them again.

Very Satisfied
Reviewer: mau.s
Click Here to See the Profile for mau.s

9/18/09 3:07 PM
For the second time this year I have been very pleased with the service provided by Lens Depot.  
 
Magda and Oscar are customer service oriented with attention to detail and will not hesitate on hiring their services in the future.  
 
The products offered are very well taken care of. Considering that lenses are rather delicate is amazing to see what they offer to you: pristine lenses, perfect mechanics and electronics. You will never be able to tell is a rental.  
 
It has been a pleasure to do business with them.

Very Satisfied
Reviewer: jab119
Click Here to See the Profile for jab119

9/15/09 5:31 PM
the Lensdepot was very helpful in answering my questions about items in stock, shipping options and terms of the rental of the lens. the lens arrived as quoted. They also were very helpful and responsive via email on some questions i had about the lens. I am very satisfied and will rent from them again

Very Satisfied
Reviewer: sackmanjay
Click Here to See the Profile for sackmanjay

9/14/09 6:59 PM
I was highly impressed with this outfit both in the professional way that I was handled and the friendliness in the owner(s) Oscar.  
Their equipment was first rate and clean and Oscar was well versed in his understanding of photographers needs.  
Highly recommend!  
Joe C. Orlando FL.

Very Satisfied
Reviewer: axis2design
Click Here to See the Profile for axis2design

9/14/09 7:49 AM
Fast and friendly service. Rental equipment was in excellent condition and was perfect for the job. Will definitely rent from Lens Depot in the future.

Very Satisfied
Reviewer: ggrainger
Click Here to See the Profile for ggrainger

9/4/09 3:51 AM
Great Experience - Lens was perfect. Quick turn around and response to questions.

Reviewer: rfylagan
Click Here to See the Profile for rfylagan

9/2/09 7:33 PM
Oscar and Magda run a great service and are a pleasure to work with. Great customer service, excellent communication, easy logistics, high quality equipment, all at better than average pricing. What more can I ask for????  
 
Highly recommended and will do all my photo rentals through them.

Very Satisfied
Reviewer: cdmichael
Click Here to See the Profile for cdmichael

8/17/09 12:58 PM
Stuff showed up when it was supposed to; worked like it was supposed to without issues. I'd rent from them again.

Very Satisfied
Reviewer: dreameryfilms
Click Here to See the Profile for dreameryfilms

8/4/09 9:44 AM
I had an excellent experience. They were great to work with, easy to contact, and the gear was pristine. Could not have asked for a better experience!

Very Satisfied
Reviewer: Streetbob
Click Here to See the Profile for Streetbob

7/29/09 11:13 AM
Outstanding customer service! Oscar and Magda are wonderful and helpful. Answered all my questions and provide valuable info in the field of photography. I recommend them to anyone needing photo equipment and I will use The LensDepot again.

Very Satisfied
Reviewer: jlynn88
Click Here to See the Profile for jlynn88

7/19/09 11:04 PM
I've rented from them twice so far. Great customer service, I'd recommend them to anyone!

Very Satisfied
Reviewer: mad owl
Click Here to See the Profile for mad owl

7/5/09 3:26 PM
I was in a real jam when my friend dropped my Canon EF 100-400mm f4.5-5.6 IS USM lens and kinked the inside barrel. I was going on a trip to Denver and I needed the lens quick. I found my lens at the Lens Depot which was one of the only 100-400mm lenses available for a 3 week rental, plus they were the most inexpensive.  
 
In my order I indicated I wanted just the 400mm lens, not the zoom. Magda called to get a copy of my driver’s license and we discovered the error in my order. Even though my order was past their shipping time, she helped me change everything and held up the order so I could get my overnight for sure the next day. I thought this was really customer service and it was like dealing with someone you know. I was real impressed with my rental.  
I would recommend them to anyone, and would certainly use them again.

Very Satisfied
Reviewer: accentphoto
Click Here to See the Profile for accentphoto

7/5/09 10:07 AM
Great service and delivery!

This review was modified by its author, accentphoto, on 7/5/09 2:34 PM.

Very Satisfied
Reviewer: djand
Click Here to See the Profile for djand

7/1/09 2:49 PM
What a great rental experience! Oscar and Magda are absolutly wonderful and true professionals. Without all the details of my first rental there was a small issue that Oscar resolved without hesitation or question. His actions allowed me to keep my schedule of shooting a golf tournament.  
 
Prompt, reliable and quality equipment. I'm certain that this will not be the only time I'll utilize their service. And they will receive the best advertising money can buy from me.....I'm telling my fellow professional photographers about Lens Depot!  
 
D. Andrews

Very Satisfied
Reviewer: HLim17
Click Here to See the Profile for HLim17

6/19/09 8:56 PM
Great experience. I needed a back-up camera for my first wedding shoot. I only needed it for one day and Lens Depot only offers weekly rentals, but that's understandable. I saved money on shipping by picking up and dropping off locally. The Lens Depot representative was super sweet; more like meeting an old friend instead of a business transaction. It was easy and hassle free.  
I was a little worried at first because they required a copy of my drivers license and they already had my credit card number. But I was assured by fellow photographers that the business owneres were legit and great to work with. No problems to report. I will definately use them again to rent lenses.

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