I was in a real jam when my friend dropped my Canon EF 100-400mm f4.5-5.6 IS USM lens and kinked the inside barrel. I was going on a trip to Denver and I needed the lens quick. I found my lens at the Lens Depot which was one of the only 100-400mm lenses available for a 3 week rental, plus they were the most inexpensive.
In my order I indicated I wanted just the 400mm lens, not the zoom. Magda called to get a copy of my driver’s license and we discovered the error in my order. Even though my order was past their shipping time, she helped me change everything and held up the order so I could get my overnight for sure the next day. I thought this was really customer service and it was like dealing with someone you know. I was real impressed with my rental.
I would recommend them to anyone, and would certainly use them again.