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Store Rating and Reviews The LensDepot.com

Homepage: http://thelensdepot.com/ Shop Now at The LensDepot.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 32
Lifetime Reviews: 98

   


Lifetime Rating: 9.95 / 10
All Stores Avg.: 8.15
7.42 Pricing of Products and Services
9.61 Likelihood of Future Purchases
10.00 Shipping and Packaging
9.92 Customer Service
10.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
Which companies are Merchant Members?
Show Reviews Read all 98 reviews below.
  

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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
PO BOX 948155  
Maitland, FL. 32751
customer support email:
oscar@thelensdepot.com
phone:
407-430-9675
customer support:
407-430-9675
business hours (est):

FAX:



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 The LensDepot.com Customer Reviews
Page 1 of 7sort reviews by:
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Reviews 1 - 15 of 98
1 | 2 | 3 | 4 | 5 | .... | 7   Next Page
Somewhat Satisfied
Reviewer: jaybee888
Click Here to See the Profile for jaybee888

1/6/09 12:53 PM
After some fumbling on the web site due to technical errors, they got my order right and shipped out the lens. Great product, rented a lens for a week for what my local shop charges for one day! Will definitely use again.

Somewhat Satisfied
Reviewer: hunter37
Click Here to See the Profile for hunter37

11/19/08 5:36 PM
I will be renting lenses from Oscar and Magda in the future for my Nikon. Very easy. I did an in-person pick-up and shipped it back. The lens did it's job wonderfully. I rented a 24-70 f2.8. The colors I got from this lens were so rich and wonderful. Nice to have the option to try an expensive piece of pro glass before you buy it. Be sure to shoot a piece of white paper with a small aperature as soon as you get it to be sure everything is on the up and up.

Very Satisfied
Reviewer: 805shari
Click Here to See the Profile for 805shari

11/3/09 1:57 PM
The best camera lens rental company I've found. The best prices and the customer service is the friendliest and most helpful I've ever come across.  
Thank you LensDepot!  
 

Very Satisfied
Reviewer: kelly12
Click Here to See the Profile for kelly12

10/28/09 10:16 PM
I loved the camera that I rented and the people at lensdepot.com were really friendly! The pick up location was easy to find and the transaction was quick! I'll definitely recommend this company to everyone I know!  
Thanks so much!!  
kelly bradford

Very Satisfied
Reviewer: jamiewasserman
Click Here to See the Profile for jamiewasserman

10/20/09 2:44 PM
My first experience with the LensDepot.com was fantastic. I did a lot of research and found them to have extremely competitive rental rates. With respect to customer service, Oscar was outstanding. Communication was excellent; I received the correct equiment when promised. I accidentally returned my 1.4x teleconverter with their lens. Oscar promptly FedExed it back to me. The people at the LensDepot.com are first-rate. If you're in the market to rent Canon or Nikon gear, look no further than the LensDepot.com.

Very Satisfied
Reviewer: Chaseburger
Click Here to See the Profile for Chaseburger

10/20/09 10:33 AM
I rented a Nikon wide angle 14-24mm f/2.8 for a job. The lens was in great condition and available at an affordable price. In addition, The Lens Depot provided great customer service. I plan to rent again in the future.

Very Satisfied
Reviewer: chan mandy
Click Here to See the Profile for chan mandy

10/17/09 4:29 PM
They were very friendly and helpful. I was able to get exactly what I needed. It was so simple and affordable. Equipment was in great shape. I look forward to renting from them again. I absolutely recommend their services. I really hope they get the new Canon 7d. I so want to rent that body before I decide to buy it.

Very Satisfied
Reviewer: south2ndphoto
Click Here to See the Profile for south2ndphoto

10/16/09 9:04 AM
I had a wonderful experience with The Lens Depot. Great communication, excellent customer service, and a great product in flawless condition. I will most definitely use them again in the future. Thanks, Oscar and Magda!

Very Satisfied
Reviewer: JollyPhoto
Click Here to See the Profile for JollyPhoto

10/15/09 7:27 PM
My highest recommendation for TheLensDepot.com. I never take the time to do reviews, but actually asked for the opportunity here. I recently rented a Canon 24-70mm 2.8L lens for a trip to Italy from TheLensDepot.com and was shocked at how easy and inexpensive it was. I had expected a huge chunk of my credit card to be on hold while we were in Europe. It was not. I expected a lens that showed considerable wear. It did not; in fact it was a gorgeous copy. I expected it to be unreasonably expensive. It was not. I expected a mandatory very expensive insurance policy. They did offer insurance and I took it but it was not expensive at all. I worried that the lens might not get to me before the trip. It arrived exactly on time. Rest assured that the next time I need to rent a lens it will be from them. The cost was low, the communication was great, and the equipment was pristine. I have decided to buy a copy of the lens I rented, but think I will be using them soon for a ring flash. It is nice to be able to rent and try it out before shelling out the high dollar to buy. I cannot say enough good things about Oscar and his staff. If they dealt with all of my worries as easily as they did, the average customer should have an even better experience- if that is possible!

Very Satisfied
Reviewer: paulkpetersen
Click Here to See the Profile for paulkpetersen

10/15/09 6:25 PM
THis is a great company to work with..the price is right, they were on time with everthing and when the dates of my trip changed, they were very flexable. I highly recomend working with them!

Very Satisfied
Reviewer: jharris716
Click Here to See the Profile for jharris716

10/15/09 12:51 PM
Excellent customer service and equipment. I would definitely rent from The Lens Depot again.

Very Satisfied
Reviewer: andrewvega
Click Here to See the Profile for andrewvega

10/9/09 11:22 PM
If your looking to try new gear before investing, or trying to do a project but cant afford a lens, I will always use them in the future.. Rented a 1.4 50mm & 10-22mm 3.5-4.5, lucky close enough for local pickup, and gear was like new. Good people and they care about their business, and I really appreciate their service.. I value good service and highly recommend..

Very Satisfied
Reviewer: Kyler
Click Here to See the Profile for Kyler

10/9/09 9:27 PM
After reviewing the previous 20 or so comments written, I've come to the conclusion that there is really nothing else that I could possibly say that hasn't already been said. The Lens Depot will be the first company that I will contact when I need something in a flash. Very professional and bent over backwards to provide me with the equipment that I needed, when I needed it, and in like new condition when received. If you have any doubts about where to go to rent your photographic equipment, LOOK NO FURTHER!!! I'm certain that you will be more than pleased as well. Thanks again Oscar. Your company is in a class of it's own!!!

Very Satisfied
Reviewer: irishstout
Click Here to See the Profile for irishstout

9/24/09 11:13 AM
We would highly recommend The LensDepot.com to anyone wanting to rent lenses and or any camera related equipment based on our recent experience.  
 
The communication/customer service that Oscar provided was excellent and the lens we rented was in excellent condition and actually appeared to be brand new and included the UV filter. Their prices were also the best based on our research for the lens we were renting.  
 
This is a great way to try/use equipment prior to making a purchase and is definitely worth the minor expense.

Very Satisfied
Reviewer: MKerr
Click Here to See the Profile for MKerr

9/18/09 6:28 PM
I had a great experience renting from The Lens Depot. It was a very easy process and everything was handled professionally. A+ customer service. I will be renting from them again.

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