This report from the Better Business Bureau says it all. Stay away from Micro Pro!!!  
 
http://www.cleveland.bbb.org/reports/newsearch2.asp?ID=1&ComID=0312000020000811

This review was modified by its author, Kenny King, on 12/13/03 10:56 PM.

FYI- MicroPro has gone out of business. Nobody knows why.

Placed order 9/5/03. Received order 9/11... Deduced unit was defective. Got rma 9/19, received advanced replacement 9/29 and it works, sent rma unit back. They received 10/08. Allow 14 business days for credit to be applied"... would be 10/28... still no credit to my account... to this day no credit... guess I lose...  
 
will not do business again as I've essentially bought 2 cd-rw roms, only have 1 that works... am out $43.00 plus rma shipping...

I purchased a laptop from Micro Pro in August of 2002 after finding them on Pricewatch.com and choosing them because they offered more power for my buck than a comparable Dell or Toshiba, or so I thought. The laptop proved to run fairly well under Linux, I am a systems administrator by trade, but around mid April of 2002 I began experiencing issues with my 'A' 'TAB' 'Q' and '1' keys and issues with the mouse touchpad being flaky. The problem grew more persistant and I sent the laptop in under warranty, to have it corrected. They had the laptop for roughly two weeks and they returned it to me, saying they could not duplicate my issues. I just started using my USB Trackball mouse and went on with life. Over the summer the problem grew worse as the touchpad became completely unusable and the keyboard grew so unusable I had to purchase a USB keyboard to make any use of the unit. In early july the cd-rom and the mini-pci 802.11b chipset also both failed, near as I can tell they were all located in the same area of the chassis, so I can only assume these issues were due to the horrendous cooling design of the laptop they sold, which was two small fans which blew upward in a slot centered above the keyboard, which had the added effect of not doing a damn thing for airflow if my LCD lid was ever closed, but I digress, so after I returned from a short stay in Seattle, I decided to send the laptop in to Micro Pro as it was still under warranty I wanted these issues fixed, I wanted what I had invested nearly $1800 in. I sent the laptop in on July 28, 2003, about 10-12 days later I contacted Micro Pro via the phone to follow up and they informed me that the laptop had been sent to the manufacturer for repair as they no longer sold my particular line of laptop and that it would be 3-4 weeks before it would return. I waited the alloted time and once again contacted them only to be informed it would be another week, I was staved off with this excuse for three weeks straight. Finally about three weeks ago I was informed the laptop had been returned and that it had been unrepairable by the manufacturer, so Micro Pro would be replacing the unit with a new one from their product line, they expected a shipment of units in in a couple days and then they would test and ship one out for me. The rest of the week, this was on Tues, Sept. 30, I called to inquire about when it would be shipped and also the specifications on the new unit, I was brushed off with "the shipment has been delayed I guess, we'll let you know when it gets in." The following week, and everyday since then, up to Oct. 25, 2003 all I have gotten is either "All our people are busy, leave a message" on the Support Lines or "We are closed, business hours are..." on the Sales Lines. I think this company has gone under and in the process has screwed a number of people out of their hardware and due. I contacted the Ohio State's Attorney General's Office and filed an online Complaint and I encourage the rest of you to follow suit, perhaps if we make enough collective noise they will notice and we can get these bastards.

This review was modified by its author, solarce, on 10/25/03 10:23 AM.

Applied for a reseller account on 10/1. Received approval on 10/2. Placed my first order via company credit card 10/3. Reply said it would ship in one week. It did not. They Left emails, faxes, voice messages every day for the last week. Today 10/21 the recorder no longer picksup the phone. However the online order system appears to still accept orders. Not sure if card was billed. Beware.....

I purchased a Video Card on 10/05 (or so I thought) but my order never got past the "verifying that the billing and shipping addresses on your order match what is on file with your credit card company" stage. After waiting two weeks for my order to be processed, I have since cancelled my order and purchased the video card from another company. Amazing, it only took them 12 hours to process my order and give me a tracking number. What happened to Micro-Pro did they go out of business?

This review was modified by its author, Strategy7, on 10/20/03 6:35 PM.

i placed an order on oct 7. i have been unable to contact them by e-mail or phone. their online order status tracker has said that my order is in queue and has not been processed for 12 days now. the items i ordered said they would ship the next business day. i have e-mailed and called and left messages several times asking my order staus. i have not received any replies.

UPDATE 10/21: I tried calling again today to leave a message to tell them to cancel my order, and guess what? They don't even have a machine to take a message anymore! They just took it offline because when I called yesterday the machine was still on. Anyways, the weird thing is that their website is still operating and trying "sell" stuff.  
 
Advice to all those with problems with Micro Pro. Document all the efforts you made to contact this company. If they do eventually charge you, dispute it.  
This company is absolutely horrible...I ordered Creative Megaworks THX certified 2.1 speaker system the 250D on Oct 11, 2003, Saturday night. I received a reference number immediately in my email, telling me that I would be able to see my number on record by the next business day (the afternoon to be exact). It is now Friday, I entered the number in repeatedly every day and every time its says reference number not found. I called the customer service numbers 1-888-624-4272 and 1-888-441-0321, which by the way goes to exactly the same machine and theres never a representative available to take my call. As of the moment I don't even know if they plan to take my order, or if they do, will I get a product.  
 
I used debit card to order so my Bank cannot stop payment, so right I can't even order the speakers from another site for fear that the dumbasses at Micro Pro finally processed my order. The bottom line is I want to cancel my order all together.  
 
My email is fbai@mail.colgate.edu if u know a phone number that works (as in I can talk to a human being) at Micro Pro, plz feel free to email me that number.  
 
DO NOT SHOP AT MICROPRO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This review was modified by its author, treedcoon, on 10/21/03 1:24 PM.

This company sucks! I would never NEVER order from them again and advise anyone else to stay away from them too. I placed an order online 08/22/03. I followed up on 08/29/03 after checking online where the status said it was in the warehouse waiting to be shipping. Turns out these guys don't have any of the product I ordered, will not offer any substitute and won't even refund my credit card order until Tuesday which is 4 days away. YOU GUYS SUCK!!!!

This company has serious problems with its credit card processing and its customer service is pretty much useless. If you are planning to buy from this company then make sure you have a cc with shipping and billing addresses the same, otherwise they simply refuse to accept the order even if you added your shipping address as a memo to your account. Even if you satisfy the above condition from multiple cases I have heard on the internet including mine you have about 50/50 chance that your credit card is going to go through with the same name and address as yours (they thought could not verify my correct address, hell they couldn't even say whether it was an american express or master card ;-) )... After a week of please call us tommorow, "she"(some mystical person who is responsible for credit card verification) has already left for a day (that was at 10am !!! 3 times in a row). I gave up on them after a week, moved on with my happy life, and got the same stuff somewhere else as I suggest all of you do.

I ordered a laptop in May. It took nearly 3 weeks to arrive. It worked well for less than 2 weeks when I started to have booting problems. MicroPro was unresponsive to my emails. I finally reached the service department by phone and got an authorization code to send the machine back. I sent the machine back, UPS, at my own expense on June 13, 2003. UPS notified me that it was delivered to MicroPro on June 19. I have heard nothing from them since. Their customer service department, after a very long time on hold, transfered me to the service department. After another long wait on hold, an answering machine picked up. As of today, July 3, 2003, I am still waiting for my computer. It should not surprise anyone to know that MicroPro was paid for that computer, in full, back in May. They have my money but I have no computer.

I made an order for a PIONEER DVR-A05 DVD drive late on Friday May 23rd before memorial weekend. I figured that the order would be processed on Tuesday 27th and perhaps shipped same day. I recieved an email Tuesday 27th saying the shipping and billing addresses were different. I called the bank and added the shipping address. I called MicroPro to inform them and was told that the address would be verified and the order would ship either late the same day (Tue) or Wednesday morning. Now I checked their website for tracking information around 1:00pm Wednesday to find out that the nothing had been changed and the information still claimed the shipping address was not valid. I called MicroPro to find out what was going on and the rep. told me he didn't understand why the shipping address was still not verified. He told me that I would recieve an email in half hour with the order status. Well I waited around 5 hours before deciding to call them back. I spoke to a representative and explained what had happened and asked what was the status of the order, his reply was to tell me that there is still a problem with my shipping address and he has to check with the accounting dept. I asked him to cancel my order. What poor service! All this run-around just because I wanted was my order shipped to a different address. Be careful with these guys, their departments don't seem to communicate very well to solve small issues such as this one - the verdict? Waste of your time.

Ordering from Micro Pro was easy. I pointed, clicked and paid all in just a few simple steps. The next day, I receive an email explaining that my bank account didn't have my current address as a shipping address. No problem, and very nice of them to check. I called my bank and added my new address to my account. Emailed micro pro and let them know. They reprocessed the order and everything was fine. Several days went by and every time I checked the status of my order their site said, In our warehouse being processed for shipping. Finally after a week I called micro pro and asked them what was going on. Now the 9700 pro was on back order and I would have to wait for their shipment to arrive. Which would be just a few days. Another week goes by and finally my order status updates. Being shipped, FedEx will have it to my house the next day.  
The next day I check the FedEx site. Now my shipment has been canceled by micro pro and is being taken back to the company (it wasn't as easy as that, it involved several phone calls to find out that micro pro had recalled the item). I call micro pro again. They had shipped me the wrong item but they have the Ati Radon 9700 pro in stock now. I ask if they've shipped the right item now that they've recalled the wrong one that they shipped. The answer would take me another day to receive. No, we haven't shipped your item and they are once again on back order. I canceled my order and requested a refund. That was on 4/10/03. Its now 5/8/03 and I've yet to see my refund. I wrote an email to the customer service department at micro pro today and will call them tomorrow. I'll update this review when I have more information.  
 
Update 5/9/03 I called micro pro today and was assured that I would receive my refund. The delay was due to the fact that they were waiting for their product to return from their shipping company. The product that they mistakenly sent me and recalled. The service rep that I spoke to was very friendly and helpful. Wish I would have got his name, he's the best thing micro pro has going for them.  
 
 
Update 5/15/03 Today I received my refund from micro pro which brings my business with them to an end.

This review was modified by its author, jdavis2003, on 5/15/03 11:14 AM.

I recently ordered a XFX 4200 128meg 8X card from Micropro. What I received today was not the card that was advertised and expected and billed for. It was the older 4X model.  
I am currently trying to work with customer service to exchange the card for what I am invoiced for and what I originally orderded.  
Needless to say, it is going slow.  
 
Also, shipping took quite a while as well. Ordered on a Friday, had a ship to address issue which was resolved on the following Monday. My order which consisted of 2 sticks of ram plus the vid card didnt ship until Wednesday and arrived that Friday (I am only 2 states west).  
Not to be too critical there, but after dealing with the likes of newegg, one comes to expect timely processing and customer service, especially with a simple order.  
 
I hope they will honor what should have been right the first time.  
 
At this time I cannot recommend this company.  
 
UPDATE(3/31/03): Just got done working with Customer service to get a RMA to exchange. At first I was thinking, great goes from so/so to bad, but it worked out. Upon first chatting with the CS person, I got an "attitude" that came off to me as "how dare you say WE messed up", but after explaining the problem, it seemed to be just fine after that. He was more pleasant, got me the RMA, double checked my ship to address (as to not get it wrong!) and offered to reimburse my shipping expense. So, I must say they have stepped up to rectify the situation. Overall though, still a "slow/er" process. If you are wanting quick responsive("no hassle")service, stick with Newegg types. so at best, I am 50/50 with Micropro. Hope this is helpful.  
UPDATE(4.8.03):Well I am in the process of returning yet another card they just cannot seem to get right, this time for a refund. It seems they do not really care about the "little orders" and to this then why do they even bother? They are trying to help correct, but it is very slow and seems the communication between Customer Service departments isnt very clear. Save the time and trouble and look elsewhere for components.

This review was modified by its author, PeLoEn, on 4/8/03 11:01 AM.

On March 13th I ordered a Tyan motherboard  
from Mico Pro.  
The order was placed late on a Thursday.  
Before I ordered the motherboard I called the  
manufactures tech support and confirmed that  
it had a bus lock for agp/pci for reasons of overclocking.  
Before the motherboard was delivered I did some  
extensive Internet research on the board and found out that it did not have any agp/pci bus  
lock option. Without that option the motherboard  
is worthless to me, so I refused shipment of the motherboard and sent an email to Micro Pro  
explaining everything.  
They replied the next day with an email that  
said it would take 7 to 10 BUSINESS days  
after they receive the motherboard to issue a refund, minus shipping of course.  
Now... why would it take two weeks to issue me a refund???? My credit card was billed instantly  
when I ordered.  
I am not liking the looks of this and I am worried that I won't receive a refund at all after reading some of the old comments.  
There is also the issue of my money being tied up with them. I need that cash for the replacement board.  
I will update this with the date I receive a refund, if I receive one. If I don't receive one  
I will post that as well.