bought 2 wd2500jd SATA drives which were advertized as new with 3 year warranty. Both are defective and WD says they have no warranty because sold to an OEM. Sent repeated email to Micro Pro never got an answer could not reach on the phone either.

Oh, my, they're gone? I've been meaning to call them  
about the last of the 3 machines I bought from them.The usb ports were dead, the bottom pci slot was dead, another slot, if filled, would make the computer not start. I put a little addin onto the usb connector and  
have usb now. Still don't have enough working  
slots to run a 2nd monitor.  
 
Honestly for $650, the machine isn't bad, but I'd never recommend a casual user buy from any source where you have to mail the machine back if it breaks, only buy from a store you can physically return it to. I can't afford $56 to mail it back, or the time lost. The 1 time I did mail it to micro pro, they couldn't find anything wrong, the CD burner had to be replaced. Emachines from Costco  
are in the ballpark with mail order now.  

This report from the Better Business Bureau says it all. Stay away from Micro Pro!!!  
 
http://www.cleveland.bbb.org/reports/newsearch2.asp?ID=1&ComID=0312000020000811

This review was modified by its author, Kenny King, on 12/13/03 10:56 PM.

I have had no problems with micropro throughout my experences and only found out about the going out of business because I had a number of other things that I wanted to buy from them.  
 
I purchased a Tyan k7 thunder system and although it had a few problems, The service that I got from micro-pro was exemplairy. I hope that they will be able to restart the business.  
 
No complaints.

Hello, I Am Sorry To TEll you Guys that Micro Pro Has gone out of business, there are reasons that will not be released to the public, but i can assure you any orders that were released prior to closing down will be processed. the reasons you can not contact anyone at micropro are:  
 
1. there is no more sales departament  
2. there is no more customer service or tech departement  
3. the only people that are there are the owners, who are trying to resolve final issues  
 
So, please if you will, stop bashing a company for things it's not doing, when it is not possible for the company to do these things anymore  
 
I'm terribly sorry if this company has caused any of you hassles, but all good things have an end. and it is time for this one. i bid you all farewell  
 
Adeiu

This review was modified by its author, orporcim, on 1/13/04 6:41 AM.

FYI- MicroPro has gone out of business. Nobody knows why.

Placed order 9/5/03. Received order 9/11... Deduced unit was defective. Got rma 9/19, received advanced replacement 9/29 and it works, sent rma unit back. They received 10/08. Allow 14 business days for credit to be applied"... would be 10/28... still no credit to my account... to this day no credit... guess I lose...  
 
will not do business again as I've essentially bought 2 cd-rw roms, only have 1 that works... am out $43.00 plus rma shipping...

I've purchased from Micro Pro approximately 14 times in the past. I purchased custom computers from them for local government and home users. The previous purchases were handled in an excellent manner. This time, it appears Micro Pro is in serious trouble. They've lost the ability to charge Master Cards and Visas. The only response I got from them was when I told them to cancel this last order. Then they wanted an electronic transfer of funds. Since I wasn't born yesterday, I didn't comply. So I went to one of my other favorite resellers, mwave.com and had them build and test all the components I picked out. Just fired it up, very sweet system. Anyway I'll miss Micro Pro, but they leave me no choice. When I asked what their problem was, they said all they could say is they were restructuring. Somebody should tell them, You think it's hard getting customers? Try getting them back.

I purchased a laptop from Micro Pro in August of 2002 after finding them on Pricewatch.com and choosing them because they offered more power for my buck than a comparable Dell or Toshiba, or so I thought. The laptop proved to run fairly well under Linux, I am a systems administrator by trade, but around mid April of 2002 I began experiencing issues with my 'A' 'TAB' 'Q' and '1' keys and issues with the mouse touchpad being flaky. The problem grew more persistant and I sent the laptop in under warranty, to have it corrected. They had the laptop for roughly two weeks and they returned it to me, saying they could not duplicate my issues. I just started using my USB Trackball mouse and went on with life. Over the summer the problem grew worse as the touchpad became completely unusable and the keyboard grew so unusable I had to purchase a USB keyboard to make any use of the unit. In early july the cd-rom and the mini-pci 802.11b chipset also both failed, near as I can tell they were all located in the same area of the chassis, so I can only assume these issues were due to the horrendous cooling design of the laptop they sold, which was two small fans which blew upward in a slot centered above the keyboard, which had the added effect of not doing a damn thing for airflow if my LCD lid was ever closed, but I digress, so after I returned from a short stay in Seattle, I decided to send the laptop in to Micro Pro as it was still under warranty I wanted these issues fixed, I wanted what I had invested nearly $1800 in. I sent the laptop in on July 28, 2003, about 10-12 days later I contacted Micro Pro via the phone to follow up and they informed me that the laptop had been sent to the manufacturer for repair as they no longer sold my particular line of laptop and that it would be 3-4 weeks before it would return. I waited the alloted time and once again contacted them only to be informed it would be another week, I was staved off with this excuse for three weeks straight. Finally about three weeks ago I was informed the laptop had been returned and that it had been unrepairable by the manufacturer, so Micro Pro would be replacing the unit with a new one from their product line, they expected a shipment of units in in a couple days and then they would test and ship one out for me. The rest of the week, this was on Tues, Sept. 30, I called to inquire about when it would be shipped and also the specifications on the new unit, I was brushed off with "the shipment has been delayed I guess, we'll let you know when it gets in." The following week, and everyday since then, up to Oct. 25, 2003 all I have gotten is either "All our people are busy, leave a message" on the Support Lines or "We are closed, business hours are..." on the Sales Lines. I think this company has gone under and in the process has screwed a number of people out of their hardware and due. I contacted the Ohio State's Attorney General's Office and filed an online Complaint and I encourage the rest of you to follow suit, perhaps if we make enough collective noise they will notice and we can get these bastards.

This review was modified by its author, solarce, on 10/25/03 10:23 AM.

Applied for a reseller account on 10/1. Received approval on 10/2. Placed my first order via company credit card 10/3. Reply said it would ship in one week. It did not. They Left emails, faxes, voice messages every day for the last week. Today 10/21 the recorder no longer picksup the phone. However the online order system appears to still accept orders. Not sure if card was billed. Beware.....

I purchased a Video Card on 10/05 (or so I thought) but my order never got past the "verifying that the billing and shipping addresses on your order match what is on file with your credit card company" stage. After waiting two weeks for my order to be processed, I have since cancelled my order and purchased the video card from another company. Amazing, it only took them 12 hours to process my order and give me a tracking number. What happened to Micro-Pro did they go out of business?

This review was modified by its author, Strategy7, on 10/20/03 6:35 PM.

Sign on door says "Temporarily Closed". Drove 60 miles to find that....

i placed an order on oct 7. i have been unable to contact them by e-mail or phone. their online order status tracker has said that my order is in queue and has not been processed for 12 days now. the items i ordered said they would ship the next business day. i have e-mailed and called and left messages several times asking my order staus. i have not received any replies.

UPDATE 10/21: I tried calling again today to leave a message to tell them to cancel my order, and guess what? They don't even have a machine to take a message anymore! They just took it offline because when I called yesterday the machine was still on. Anyways, the weird thing is that their website is still operating and trying "sell" stuff.  
 
Advice to all those with problems with Micro Pro. Document all the efforts you made to contact this company. If they do eventually charge you, dispute it.  
This company is absolutely horrible...I ordered Creative Megaworks THX certified 2.1 speaker system the 250D on Oct 11, 2003, Saturday night. I received a reference number immediately in my email, telling me that I would be able to see my number on record by the next business day (the afternoon to be exact). It is now Friday, I entered the number in repeatedly every day and every time its says reference number not found. I called the customer service numbers 1-888-624-4272 and 1-888-441-0321, which by the way goes to exactly the same machine and theres never a representative available to take my call. As of the moment I don't even know if they plan to take my order, or if they do, will I get a product.  
 
I used debit card to order so my Bank cannot stop payment, so right I can't even order the speakers from another site for fear that the dumbasses at Micro Pro finally processed my order. The bottom line is I want to cancel my order all together.  
 
My email is fbai@mail.colgate.edu if u know a phone number that works (as in I can talk to a human being) at Micro Pro, plz feel free to email me that number.  
 
DO NOT SHOP AT MICROPRO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This review was modified by its author, treedcoon, on 10/21/03 1:24 PM.

Website is adequately stream-lined and easy to navigate. I had to add an authorized address to my credit card since the shipping address was not my billing address (which I like to prevent fraud). E-mail updates where very prompt (both human and auto). Tracking# was available promptly. The package arrived at the expected date. Somewhat concerned that the seal was broken on the box (a retail DVD+/-RW drive) but nothing was missing and the drive worked fine. Really nothing to complain about. An uneventful transaction.

This review was modified by its author, abclht, on 9/12/03 9:46 AM.