Got my order and one fan is not working, I have to pay shipping now to resolve this? it does not work right out of the box, why should I be responsible? and I think using the example of:
" Similar to a walk-in retail store, they will not send someone to pick up your product or reimburse you for any transportation costs"
is like comparing apples and oranges, its does not cost $10 to drive to the store next to my house to change something, but it does cost around that much for me to send this product back for replacement, I find it offensive for somebody to try and suggest to me that paying for RMA shipment is the same at sending somebody to my house, to begin with in one scenario a person is going door to door and in the other scenario its a package going door to door, if frozencpu finds a human and a package to be similar, then I suggest frozencpu come back down to earth and with the rest of us and start being more realistic. On top of that, stores don't ask us to wait 5 business days before we bring in our faulty product for change (shipping time back to frozencpu)or 5 days before we get the replacement of our products either (shipping time back from frozencpu), so the 2 scenarios of "walk-in retail store" and "frozencpu" are nothing a like, not to mention that its offensive to suggest we are too stupid to be able to tell the difference between the two, does frozencpu think we are all mindless idiots that can't tell the difference between the two?
I mean newegg, amazon and every other reputable company will cover RMA costs, so far I have lost time and now more money because I chose to buy from frozencpu, if I had gone to newegg or amazon or any other reputable company, they would have covered the shipping to them and back to me for a product that didn't work right out of the box.
Needless to say I have better things to do with my time and money, and this is the last time I buy here, if you don't want to pay shipping for a product that did not work right out of the box, not to mention first having to wait for them to get the RMA product, then wait even longer for them to ship the product back to you, then don't buy here, and I paid extra originally for faster shipping, now that was a waste also.
This makes it very simple for frozencpu to not be responsible for the quality of its products, they don't care, if it does not work right out of the box you pickup the tab, so they have nothing to lose but we do.
Don't buy from a company that makes you pay for RMA cause this allows them to be as careless as possible cause they don't have to pay if they make a mistake we do.
Well my mistake but in the long run your loss frozencpu, I'm a member of a very reputable PC builder's website where I help atleast 20 people a day for hardware stuff, and I could have send lots of referrals your way of people who are modifying their cases for better airflow or overclocking, but now you couldn't pay me to refer you, I would never refer a company that takes no responsibility for the product they ship, hope the shipping cost was worth all the referral loss you are going be experiencing at least from me ;)
If you are reading this then I highly recommend you read all the "low" feedback rating comments left from other then myself so you know what you are getting into. I make the stupid mistake of thinking just like everybody else they cover shipping for stuff that does not work right out of the box, it was stupid of me to not double check that and think they are considerate enough to cover their own mistakes, in short I was stupid to buy here, my mistake, my fault, won't happen again ;).
looks like frozencpu has responded by saying:
"well here's Newegg's policy
Does Newegg.com pay the return shipping cost for defective merchandise?
No, Newegg.com does not pay the return shipping cost for defective merchandise."
thats most interesting, now I'm convinced that frozencpu thinks we the customers are idiots, cause they are saying newegg does not cover RMA, but here is what newegg's policy for RMA:
which by the way don't take my word for it, everybody can check it for themselves: http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6
"The RMA Process in Four Easy Steps:
1.Create an RMA for your item
Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA on-line, or request one from Customer Service.
2.Send the product to Newegg
Once your RMA is issued, you can print a UPS shipping label from our web site!
Box up the item you’re returning and send it to:
Newegg Returns
ATTN: [Your RMA Number]....
If you choose not to use our UPS shipping label service, we recommend using a courier who provides package tracking and basic insurance coverage.
3.Your RMA is Received and Approved
You will receive an email once your shipment is received at our RMA facility.
You will receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
RMA Resolution
If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Newegg order.
And here is their return policies, standard return policy is "Return for refund within: 30 days" or "Return for replacement within: 1 year" and standard 30 Day Return Policy is "Return for refund within: 30 days" or "Return for replacement within: 30 days" you can see that for yourselves here also: http://www.newegg.com/HelpInfo/ReturnPolicy.aspx
so lets review, it looks like not only does newegg cover the shipping cost but you can even print the shipping label from their own site. So there is nothing standard about frozencpu's return policy of faulty products.
This review was modified by its author, Rmorph, on
4/22/09 2:39 AM.
