I ordered a Nikon Coolpix 8800 digital camera from Abe's in August 2005. They called to "confirm" the order, and tried to "upsell" some accessories. And I did buy a couple. However, the process wasn't bad, and I was moderately satisfied overall.
However, I can't say that anymore. I ordered a Garmin Nuvi 360 from Abe's on-line. I received a phone message from "George" on my cell phone, and an e-mail from him also ... stating they needed to "confirm" my information.
Now, other on-line vendors don't need to "confirm" who I am to avoid credit card fraud. And Abe's already had my customer information (repeat customer). But I left a voice mail for George, and also replied to his e-mail, and confirmed that I was indeed the person who placed the order, that I needed it quickly, and to please expedite the order and do NOT try and upsell me ... I'm very familiar with the product, and I know exactly what I want.
This process started on Sunday. The following Friday morning I received a phone call from George (on my home phone #, this time). He said, "We've been trying to reach you, did you get our messages?". I told him yes ... and I replied to both the phone call and the e-mail. Then he wanted to ask if I had considered some accessories for the Garmin. I told him I knew what I wanted, and that's what I had ordered. He then said "it should ship today".
I was furious. It should have shipped out Monday. There was no reason for any delay after I responded to both phone and e-mail. I told George I was upset, that I had said I needed it quickly.
And when I got the shipping notification, I learned it had been sent out UPS ground! They could have at least upgraded it to two-day delivery.
So instead of having more than a week to get familiar with it, I took it on vacation having done nothing more than charge it up and look at the opening screen! Thank goodness it worked!
I will no longer purchase anything from Abe's of Maine. Holding up the order for a bogus "confirmation" in order to try and sell me something more after I'd already replied to both of the messages has cost Abe's a customer. And I'll tell all of my family, friends, and customers to avoid them.
Update: I was contacted by David from Abe's of Maine. He apologized for the problems, said it should not have happened, and offered a $50 refund to my credit card. He also asked me to change my review after that. I told him I would add this comment to the review. I've received the $50 refund ... and I've also received another call from David, wondering why this review had not yet been updated. (I was traveling on business.).
I appreciate the refund, and I hope they are able to change their policies to avoid future problems like this. However, I would still be reluctant to order from them again.
This review was modified by its author, WalrusKing, on
3/13/07 8:41 PM.