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Store Rating and Reviews Abe's of Maine

Homepage: http://www.abesofmaine.com Shop Now at Abe's of Maine
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Six-Month Rating: 8.81 / 10
Six-Month Reviews: 306
Lifetime Reviews: 1399
   
Lifetime Rating: 7.63 / 10 All Stores Avg.: 8.12
7.66 Pricing of Products and Services
7.84 Likelihood of Future Purchases
8.16 Shipping and Packaging
8.10 Customer Service
7.04 Return or Replacement
Show Reviews Read all 1,399 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
5 Fernwood ave
customer support email:
davidv@abesofmaine.com
phone:
1800-992-2237 ext 203
customer support:
1800-992-2237 ext 203
business hours (est):
10:00AM - 7:00PM Sun

FAX: 253-369-6074


Trust and Ethics Policy
 Abe's of Maine Customer Reviews - Page 4
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Very Dissatisfied
Reviewer: thesonofdarwin
Click Here to See the Profile for thesonofdarwin

10/28/09 8:41 PM
Their prices are great compared to other retailers. However, I will no longer attempt to order anything from Abe's. They will not ship your item unless you succumb to their attempts to upsell. My work hours are such that I could never answer their calls and they were closed by the time I could listen to the daily voicemails. I left both voice messages and emails stating that I was not interested in any other items and to ship my items as ordered* and they were completely ignored. I canceled my order after many days of this runaround.  
 
* Heaven forbid I actually know what I'm ordering and want only what I ordered. I don't buy milk at the store only to have my time wasted at the register asking if I wanted to buy steak or chocolate mix. If you don't want my business and money, just warn me ahead of time about aforementioned tactics and I'll give my money to someone else...  
 
Edit: Received an email regarding my review asking me to call them to talk about my experience and that they couldn't contact me directly because they had no record of my order. Subsequently I received an email from ResellerRatings stating my my review would be removed because the seller contested my order, unless I could provide proof, which I did. When I got home and checked my voicemail there was a call waiting there from Abe's left around the same time their first email was sent. I wonder how exactly they received my phone number that was listed nowhere else if not from the order information they actually had. Very deceitful tactics.

This review was modified by its author, thesonofdarwin, on 11/1/09 6:31 AM.

Reseller Reply    
Posted by
11/2/09 10:01 AM
In Response to you update;  
The only way I had been able to contact you is from ResellerRatings that states email reviewer and they are the one sending you this request that I have sent them.  
I do not know your name nor your email address or what you supposedly ordered, since there is no record on file.No order,no credit card charge ,nothing.  
If indeed this is a real order I have sent you a request through ResellerRatings asking you to call me and I would like to find out what went wrong if indeed something did.  
Again if you like please contact me at 1800-227-0400 ext 203 so I can speak with you and see what happened and how I can go about making you happy .  

Abe's of Maine
dvm1818

Very Satisfied
Reviewer: jdbrewster
Click Here to See the Profile for jdbrewster

10/27/09 10:59 AM
Nowadays local merchants often do not carry what one is looking for and it is necessary to order from unknown vendors online. I found what I wanted from Abe's of Maine, researched the company and placed my order for a Panasonic HDC-TM300 camcorder. The following day UPS notified me that it was on the way via next day service and it arrived as scheduled, well packed, in a factory sealed box in perfect working order. I would not hesitate to order from Abe's of Maine in the future.

This review was modified by its author, jdbrewster, on 10/27/09 11:03 AM.

Very Satisfied
Reviewer: jamesmoshi
Click Here to See the Profile for jamesmoshi

10/26/09 3:59 PM
Prompt shipping.  
Item was packaged very well.

Very Satisfied
Reviewer: herreran
Click Here to See the Profile for herreran

10/26/09 1:36 PM
Excellent prices, superb customer support. It was an international purchase from Argentina, I had an issue and they even called me there. Will recommend and shop again!!!

Very Satisfied
Reviewer: terrihop
Click Here to See the Profile for terrihop

10/26/09 1:10 PM
I ordered several 4GB Cruizer Micro USB Flash Drives from Abe's of Maine web site. The price and order turn around time was outstanding. I wouldn't hesitate to order other items from this seller. The transaction went perfectly!

Very Dissatisfied
Reviewer: akhan77
Click Here to See the Profile for akhan77

10/26/09 9:57 AM
Do not place an order on Friday  
 
I placed an order for 40 inch LCD TV (over $1000) on Friday, paid through Google checkout. I went to AbesOfMaine website right after I placed the order to check the status, but I could not find the order, I thought it may take a few hours to get the order processed and I will check the order over the weekend, mind you my credit card was charged promptly few seconds after I placed the order. No such luck on their website on Saturday or Sunday, and also their customer service is patchy over the weekend so I though I would call them on Monday. When I called this morning, the person the other end, “Paul” I believe, seems to be annoyed taking my call, and multiple times told me “We don’t work Saturdays and Sundays”, and “your order is in billing it may clear today or tomorrow”. When I told him, I was hoping to receive my TV sooner, he got even more annoyed and suggested I should have known that “AbesOfMaine” does not process orders over the weekend. When I suggested please provide this information upfront to your customers –  
“Do not Order from AbesOfMain on Fridays” he transferred me to someone else who appear a bit more reasonable but with same attitude as if “we don’t need your business, we are not making any money on this TV anyway……so you are welcome to take your business somewhere else”. And that is what I intend to do, I have canceled my order with AbesOfMain, and I will place my order with anothe online seller. I hope I get a refund from AbesOfMain soon, if they start doing the same trickery with my refund I am reporting them to BBB.  
--- Update 10/29/2009 5:10PM  
I got my money back from AbesOfMaine after two phone calls, one on Monday and one on Tuesday. I placed my order with another seller on Tuesday afternoon and I will receieve my TV tomorrow, the delivery guys already called today and will call again tomorrow morning before arriving at my door. Now this is what I call customer service. By the way, total cost to me was $11 more then what I would have paid at AbesOfMaine, and it was well woth it.  

This review was modified by its author, akhan77, on 11/2/09 9:33 AM.

Reseller Reply    
Posted by
10/29/09 3:13 PM
Good afternoon,  
I have read your review and have also looked into this order.I do apologize that you feel that the person in customer service did not show any intertest in you, I can honestly say that is not the way we do business. Our goal and aim to customer satisfaction first.  
I see that you had placed your order on Friday afternoon the 23rd of October , our billing and verification department leaves 2 pm on Fridays and are off on the weekends.  
1- That is why you had not received any confirmation that your order had been billed or in transit.  
2- Even if the billing department had been in your order would not have left until Monday there are no deliveries on the weekends.  
3- All orders as in our policy take up to 24 hours to process unless it is expedited shipping.  
 
If you are still interested in this television please contact me ASAP and I will be happy to ship it out for you.  
 

Abe's of Maine
dvm1818

Very Satisfied
Reviewer: Jack Hewes
Click Here to See the Profile for Jack Hewes

10/23/09 3:14 PM
During the past six (6) months, I have purchased most of the major components of a Canon 50D camera system, from Abe's of Maine. I am a VERY satisfied customer!  
I thoroughly researched potential resellers, and of course the products, before contacting Abe's of Maine. Not only are their prices very competitive, but the service has been exceptional.  
My initial phone call / order was fielded by an excellent sales representative named Sheldon M., at ext. 225; I've placed all subsequent orders with him. Sheldon is very knowledgeable and a pleasure to work with -- a true professional.  
 
Sheldon really knows his products, which I can appreciate as a retired Kodak engineer! For example, he steered me to Vidpro brand batteries (ACD-674) with 1700mAh output vs. the standard Canon BP-511 (1390mAh) to power my 50D.  
 
To Summarize: I highly recommend Abe's of Maine /  
Sheldon M. at extension 225.  

This review was modified by its author, Jack Hewes, on 10/23/09 4:31 PM.

Very Satisfied
Reviewer: annremo
Click Here to See the Profile for annremo

10/23/09 12:53 PM
Abes of Maine as offered me exceptional service. I've even received great coupon codes via email from them. Not only do they offer great service for purchase but also for selling back your used equipment. They offered an unbeatable deal when purchasing a lens I had that was in mint condition.

Very Satisfied
Reviewer: LeeB2009
Click Here to See the Profile for LeeB2009

10/22/09 2:24 PM
Everything, from the online ordering to the careful packing and shipping, was a real pleasure. Item was as ordered; nothing missing. I'm very happy!  
Thank you for excellent service.  
Lee, River Forest, IL

Very Satisfied
Reviewer: KathyBush
Click Here to See the Profile for KathyBush

10/22/09 2:03 PM
The ordering process was very easy and I received my order in a very timely manner. I wouldn't hesitate to order from Abe's of Maine again.

Very Satisfied
Reviewer: moose2
Click Here to See the Profile for moose2

10/22/09 1:58 PM
Abe's of Maine had exactly what I needed for my Olympus digital camera (an adapter tube to hold filters). I couldn't even locate the item on the Olympus site.Free shipping & it arrived promptly.Abe's is usually the 1st place I go when I want to buy a camera or equipment.

Very Satisfied
Reviewer: Russp_74
Click Here to See the Profile for Russp_74

10/21/09 5:14 PM
I had no problems, the website was easy to navigate, and checkout was fast and easy. The best prices I could find for the products I was purchasing.

Very Satisfied
Reviewer: fmasci
Click Here to See the Profile for fmasci

10/21/09 11:26 AM
I received my item on time and in perfect conditions and on top of that I saved money.  
Great service!  
Frank

Very Satisfied
Reviewer: cjfranek
Click Here to See the Profile for cjfranek

10/21/09 10:41 AM
I am very happy with the memory cards. They work great and I've had no problems. The ordering process and the delivery was smooth and timely. I would definitely purchase something from Abes of Maine in the future.

Very Dissatisfied
Reviewer: kellymeredith
Click Here to See the Profile for kellymeredith

10/21/09 1:31 AM
RUN AWAY!!! Do not even consider buying from this high- pressure, lying, deceitful, malicious sales outfit. 1. When you order online, they call you multiple times to attempt to coerce you to buy warranties and other accessories.  
 
2. When you order by phone, they forcefully coerce you to buy warranties, etc. 3. When you ignore their calls and do not call back, they leave you phone messages that they will not send item, telling you that they need to confirm address before they will ship. 4. They tag on warranties to order forms without your approval. When you try to cancel, they will insult you and lie to you about not being able to cancel the policy "because it has been shipped" -What does this even mean?  
 
 
Salesman, "GEORGE from Abes of Maine" is the most malicious person I have ever encountered in my 45 years of executing consumer transactions on the phone and online.  
 
Warning: STAY AWAY!!!!=

Reseller Reply    
Posted by
10/22/09 1:23 PM
I read you review and I do apologize that you had experienced an unpleasant feeling with my salesperson.  
I am looking at your order and see that an order had been placed on the 18th of October and shipped on the 20th of October. I do not see any delay in this order going out to you as stated on this review.  
I have left you several emails and left two voice messages asking if you can please call me so we can discuss what happened with George and if he had been high- pressure, lying, deceitful, I do apologize and guarantee you that this matter will be taken care of where it will not happen again .We absolutely do not allow any of our sales people to do anything of the above it is against our policy at Abe`s customer satisfaction is and will always be on our top agenda. Please give me a call at 1800-227-0400 ext 203 I would like to see how I can go about making you comfortable again in shopping with Abe`s .  
 

Abe's of Maine
dvm1818

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