I am stationed in Japan. I ordered a laptop (Battalion 101 CLS-Turbo) to take with me on an upcoming deployment. I even put a message in their comments section to please process my order as soon as possible so I can take the laptop with me.  
 
I sent two emails asking about the status of my order, and received no reply. I sent an email to their "comments" section giving them advice on how to treat customers and haven't received a reply to it also.  
 
Since ibuypower.com doesn't seem to want to answer emails, I called them. During the first call, the guy really didn't seem to know what the status of my order. He only told me that my laptop would ship on June 23, 2006, the tenth business after my order. I had no problem with this, because the laptop should still be here before I leave. So I asked him if my laptop was being built, and I was told that is was. Cool. I'll wait until June 23, 2006, to check the status. On June 23, the status still had not changed from what is was on June 12 which was "Credit Card Approved" So I call them to ask about the status. The guy (I didn't get any names, silly me.) told me that they were out of stock for that particular laptop and they were expecting a new shipment the next week. Wait a minute. How could my laptop have been in the process of being built it there were no stock? This sounds fishy to me. So I asked when did they expect the new shipment to arrive. The guy said Tuesday, but quickly changed it to Thursday or Friday. He then said that the laptop would ship the Friday after that. This means I would have to wait for two weeks before the laptop is even shipped. Well, I will be gone on my deployment before they even start building the laptop, so I told him to cancel the order. He asked me if I was sure, and I told him yes. Since it won't arrive before I leave, I no longer needed it. He claimed to have canceled the order and that it would take about a week for me to get a refund. Feeling very uneasy about all of this, I called back to ask if I could have a confirmation email from them acknowledging that my order has been canceled. The different guy I spoke to said that a confirmation email will be sent within 48 business hours of the cancellation. Well that didn't make me feel any better, so I sent an email to every last email address I could find telling them to cancel the order just in case they needed a reminder and to refund my money ASAP.  
 
Problems:  
While everyone I talked to from ibuypower.com were very nice, their customer service processes needs a lot of improvement. They have never replied to any of my emails; either they lied about my laptop being built or can't track the true status of my order. They still haven't updated the the status of my order on their web site since June 12. Who can trust a company like this?  
Although their web site says that standard shipping takes 5-10 days, they really mean 10 days. Not only that, but I believe the reason the guy changed the arrival of the new shipment of laptops from Tuesday to Thursday or Friday is so that they can they delay the building the laptop until the end of the week. That way, they can then add two additional days to the shipment due to the weekend. Maybe I am wrong about this, but ibuypower.com hasn't done anything to make me believe anything they say.  
 
I really had high hopes of getting a laptop before deploying, but now I am rushing to find a reputable company who can deliver what they promise. With ibuypower.com tying up $1500 of my money, it really makes it hard to do.  
 
I did order a laptop from a name brand vendor. The price was more expensive, but their customer service is fabulous. Not only that, they are constantly updated my order on their web site. After dealing with ibuypower.com, I understand the the value of good customer service and am willing to pay extra for it. I will update this review after my credit card has received the proper credit.  
 
UPDATE  
26 Jun 06 - The status for my order has been updated. It now shows that my order was cancelled due to delay.  
 
29 Jun 06 - I received my refund, so I am happy now. Hopefully ibuypower.com will improve their service.

This review was modified by its author, BooDooSy, on 7/3/06 10:20 AM.

Purchased a Battalion 101 CLS-Turbo labtop here are the specs:  
 
-Battalion-101 CLS-Turbo Series 15.4" Wide Screen WXGA 1280x800 LCD TFT Notebook  
 
-Mobile AMD® TurionT64 MT-37 CPU  
 
- 2048MB [1024MB X2] DDR-400 PC-3200 [Notebook Memory] Corsair  
 
-Mobility 256MB ATI Radeon X1600 PCI-Express 3D Video  
 
- 80 GB 7200rpm ATA-100 Super Slim Notebook Hard Drive  
 
- 8X Dual Format DVD±R/±RW + CD-R/RW Drive  
 
- Rush Service Fee (not shipping fee) [RUSH !!!], Ship Out in 5 Business Days  
 
Everything else on the labtop was standard, USB ports, Built in Camera, Wireless Network, etc...  
I ordered the notebook on the 9th, it shipped out on the 17th. Customer service was pretty good, my agents name was Steven. I got the labtop on the 18th.  
 
When I first got it everything worked perfectly, the only minor problem I found was that the right portion of the labtop got a little hot when I played games or watched a DVD. The labtop was crazy fast and worked perfectly until today, May 20th.  
 
Last night (19th) I told the computer to shut down and noticed that it froze before it actually shut down. After waiting for 10 mins nothing happened so I manually shut down the labtop by holding down the power button. Alright, I thought to myself, it's probably just a minor glitch nothing to worry about.  
 
Apparently not! This morning I tried to turn on my labtop but it would not start, I only got a black screen. After three more attempts the labtop makes it to the Windows XP loading screen and freezes there. I rebooted and selected Safe Mode, no help either, the computer goes through a few processes then it just freezes again.  
 
Ok, fine, I'll just reformat it and hope this never happens again. No Dice! During the reformatting process the computer freezes yet again. After 5 more tries with the same problem I just gave up. I called ibuypower.com but their technical support staff does not work on saturdays. I have sent the laptop back for a refund.  
 
Steven told me that it would be 5-7 days after they recieve the notebook before my money will be refunded. I guess I got my moneys worth. I will try to order the same notebook from another a more trustworthy company.

This review was modified by its author, notebooknewbie, on 5/27/06 10:27 PM.

I ordered a computer from ibuypower.com to perhaps save a few bux. Sure they delivered the computer on time. It worked great for a few months, then there was an issue with some kind of motherboard replacement, so i sent it back.  
It took 2 months.  
Then, after i recieved it again, I opened the box with the excitement of rambo to a new, shiney gun, and what did I see?  
My beautiful 6800 GTO busted up, a busted up mobo, a tangle of wires, and missing pegs where there should be ports.  
So I sent it back.  
Another month goes by.  
It comes back, and with a lil tinkering, it works.  
for about 3 months.  
DO NOT BUY FROM THESE PEOPLE.  

DO NOT BUY FROM IBUYPOWER!  
 
Well, I don't know where to begin. I could begin by slandering the company, but that won't get me anywhere. So here it is...  
 
One year ago, I purchased a computer from IBUYPOWER.COM and at first glance everything was fine. Until I realized that my CD-RW drive didn't work, and would eject any media I inserted. I personally HATE doing RMA'S so I installed an Old one I had, and have been using that. About six months after the purchase thier Hard Drive went bad, since I have access to cheap hardware, i installed a new drive myself. Using the Windows XP pro cd that IBUYPOWER shipped me, i started installing Windows on my new drive. Soon after installation began it asked me for the Windows code, looking on my case I found this descrepency. They shipped my computer with the wrong Serial Number for Windows! I called IBUYPOWER and they we're rude, and told me I should have called them immediatly. Well, who re-installs Windows the same day they get a computer already pre-loaded with it? I ended up just going to Best Buy and buying a NEW copy of windows since customer service treated me so badly. Now here comes the bad part...  
 
My friend had to have a computer built (with this order #), Now I do build computers, but I was going out of town and we decided on IBUYPOWER because of the decent price for a good gaming machine. The computer took over 1 month to be delivered. IBUYPOWER never contacted us to let us know that the computer would be delayed, only after 2 telephone calls did we get information. Apparently the RAIDMAX Scorpio 989 case that we ordered was obsolete and they didn't have any in stock. This didn't make anysense because this case is still the second option on thier case selection screen on thier website. We compromised with the company and ordered a green case. When the computer arrived the chassis inside of the case was bent. All of the 5 1/4" drive bays had slid out and the paint on thier face plates we're chipped. The paint job was also different, every drive was a different color of green from the case. When I opened up the case to inspect it I noticed that a power cable had slid into the processor fan, and was preventing it from turning, If I didn't know about computers I would have powered it on, and caused severe damage to my motherboard and processor. We sent the computer back, and they promised us they would re-build it in a new case. One month later we still have no computer. I'm not very optimistic about the new computer we will recieve, and if anything is wrong with this new one, I'm not sure what we're going to do. Either way, DO NOT BUY FROM IBUYPOWER!

I ordered a custom built Gamer FX 2 weeks ago. Sales rep was polite and curtious and even worked with us on the price and a special configuration request. When the computer arrived (Fedex 3 day air) the box had a dent in it. When I opened the box and tried to power on the computer, I only got error messages. I immediately called tech support (during business hours) and spoke to tech support's answering service. I was told I would be called back by their first avail tech. After 2 hours of waiting I decided to open the computers case and take a peek inside. I was surprised to find that the hard drive was laying in the bottom of the case not connect to anything. My floppy drive was still in the bay, but also not connected. By the damage on the interior of the case, it was apparent the hard drive had been bouncing around for some while. Next, I called and asked to speak to a manager. The manager was also polite and curtious. We decided the best course of action would be to return the computer and start building another. He also refunded the express building fee I had paid on the first system which I though was a nice offer. Tech support finally called back 4 hrs after my call. At first I though the computer was damaged in the shipping, but after receiving my second computer, I'm not so sure. The second computer arrived 1 1/2 weeks after the first. The box was in perfect condition. When I pulled the computer out of the shipping box I noticed some rattling inside the case similiar to the first computer. I opened the case only to find that this time, the liquid cooling fan was free floating inside the case with the mounting screws still attached to the fan. It had never been mounted! Again, I called the manager and explained the situation. Again, he was very polite and curtious. This computer is also on it's way back and I will not be purchasing again from Ibuypower.com. This has been my experience so far and here is what you should take away:  
The Good  
1. Sales guys are friendly and helpful. If you have a special request, they may be able to help. Also, ask for special pricing, it can't hurt.  
2. Management is also very friendly. They were very willing to help.  
3. Their prices are very good and hard to beat.  
The Bad  
1. If you call tech support, be ready to wait for them to call you back. My call took 4hrs.  
2. No matter how good of a sales and management staff they have, it is ultimately the product that the customer is buying. I believe both computers were poorly and carelessly assembled. I'm not sure how they managed to make it through their QC department (especially the second with the mounting screws still in the fan). I did ask to talk to a manager in the QC department only to be told they do not take customer calls. I wonder why?  
3. If you do return a computer, be ready to wait for the refund. Once they receive it, they check it in, disassemble it, and then start working on your credit. My first computer arrived back at IBUY 2 days ago, and I am told to check back expect a credit in a few days due to the weekend.  
 
So the bottomline is I would not recommend Ibuypower.com. Believe the other reviews and purchase somewhere else.

I ordered a system from them recently, and i am not happy. I placed the order on 2/1/06 and needed to ship it to a different address, which has never been a problem until now. I called my bank, to do what the company requested (a C.S.R. called to confirm billing, and said i needed to add the alternate shipping address to a notes section of the credit card i used), i ended up talking to the bank manager, who said it was not possible to do such a thing, and needed me to show up the the location to have the address changed. When i got there, i called and had another C.S.R. talk to the manager of the bank, changed the address on my card so they could proceed with processing. Later on in the evening the C.S.R. called, and said everything went through, and i should receive my system in 10 days (not 10 business days as i later found out). I waited patiently, check the status of the system at the web site, and noticed billing didn't occur until 2/6/06, when it should have happened on 2/2/06, so i called and spoke to customer service, and they assured me everything was ok. A week goes by, i check the status site again, and it still only says i have been billed, so i called customer service again, and they tell me the site is behind on updates, which makes it completely useless. Today is 2/20/06, i spoke again to the C.S.R. on 2/17/06 who guaranteed the system would be here today, and also told me because of the billing issues he would upgrade the shipping to overnight and assured i would have the system here today. So i get up today, check the status site, make note that the page is still useless, and call. They give me my tracking number for fedex, i go to the site while still on the phone, check it, and staring me in the face is and estimated arrival date of 2/22/06. I ask the C.S.R. on the phone whats going on, and he tells me everything is on time, and they are even a day ahead of schedule on the shipping. I promptly ask to speak to a supervisor, who was rude, unhelpful and discourteous, and told me if i was that unsatisfied with them as a company i could return the system, but have to pay return shipping. I will never do business with this company again.

This review was modified by its author, tjc11, on 2/20/06 12:07 PM.

I have had massive compliance issues with IBuyPower with everything ranging from the original order to two subsequent RMA requests. I originally ordered my notebook with the "ship in 5 business days" option and due to the color of the notebook; the shipping was delayed by over a month. Without disclosing this information, IBuyPower took the money for the faster assembly option and did not refund the expedited shipping until two calls to the company later. Two weeks after I received the notebook, I had to send it back for the first RMA request (RMA-014891) and once again it was gone for nearly a month. When the notebook was finally returned, it was returned without any protection from the static electricity caused by the packing peanuts and the notebook worked with minor issues for several months. The AC power cord stopped working with the notebook and I have had to return it for yet a second time (RMA-017709). It has been gone for nearly a month again. In total, out of the 7 months since I ordered the notebook, I have actually had it in my possession for around 4 months. Based on past performance, I think it is a safe bet that there will be at least 1 more RMA before the warranty expires (If I get it back before it does). Similarly, the communication I have had with IBuyPower has been terrible, it has taken no less than two emails to get a single response from the company. As of now, I have filed a BBB complaint and intend to file a complaint with the Federal Trade Commission.  
 
In summary, I regret doing business with IBuyPower

My IBP experience was fine until it was time for a second repair on my system, and since then it has been a disaster. My IBP desktop system worked fine for about 9 months, but then Windows(R) began having startup problems. After several cycles of calls to tech support, as I performed memory module swaps, disk drive tests, OS repairs and reformats of the hard drive (about two weeks time), it was decided to give me a new motherboard under the warranty. In the next two weeks the motherboard was shipped and a technician came to install the motherboard. So far so good ... but then before the technician left, I connected a disk drive to the front panel USB port and the motherboard failed. The tech worked some more, made a phone call, and then said I would be getting a second replacement motherboard. Now the fun began -- two weeks went by with no motherboard (not unexpected since it was Christmas/New Years). In January I called IBP to ask about the motherboard and they didn't seem to know they were supposed to send one, but said it would ship the next day. A week later (still no motherboard) I called again and no one remembered that they had talked to me the week before (??!!). This time the motherboard shipped two days later. Meanwhile a tech had been calling to make an appt, so when I got the motherboard I set up the appt. On the day of the appt the tech called and canceled, but promised to call the next business day. The tech did not call on the appointed day, so I called a day later and left a message, and got no response. After a few days I called IBP to find out how to get an appt with a new tech. Apparently this is an impossible question, because in the course of a week I was promised that first Leo, then Leo or someone else, then Steve or Leo, then Danny or Steve, would call back the next hour, or the next day (or never?). Needless to say no one from IBP called during this time. Now I expect that in their rebuttal IBP will say that to schedule a tech appt one should call the service number that is on the sticker on the machine. When the IBP customer service person told me so in one of my nightly calls, I started ranting and raving. I've been waiting in queues since mid-November (counting the weeks of phone support, and now it's Feb) to get this computer fixed, and I'm sick of waiting. How long am I supposed to wait and pretend to be happy about it? Why can't a person who knows something help me get in contact with a person who will actually do something?? Instead I'm stuck dealing with people who pretend that they will return a phone call. For now I've given up on any contact from IBP (despite those sincere-sounding promises to call back asap) and I'm back to calling the service number on the sticker. Three business days into this new round of phone-tag, and still no tech appt on the horizon. If IBP posts a rebuttal to this it will amuse me to know that IBP places a higher priority on trying to spin an unflattering story than on actually contacting a customer to address a problem.

Very slow shipping and very rude service. I had to cancel the order due to huge delays in processing. Trust the other reviews here and spend your money with a reputable company. Do not make the same mistake I did.  
 
Update: After I cancelled my order, Lee continually harrassed me and made personal threats. Not surprisingly, no refund was issued and mysterious charges appeared on my card after this. DO NOT DO BUSINESS WITH THIS COMPANY. Check out their BBB report. I am not the only one who has had these problems. I have filed a report with the FBI in regards to Lee due to his threats againt me.  
 
Update: I have email proof of all of the above claims. Be very wary of doing business with a company that would post blatant lies on a public forum that potential customers are reading. Their lack of integrity speaks volumes and can easily be confirmed with a quick google search. Spend a few minutes researching and save yourself major headaches.

This review was modified by its author, rayzac99, on 3/21/06 6:11 PM.

iBUYPOWER is the worst merchant I have ever encountered. Their advertizing is deceptive Their customer service and tech support is horrible. I ordered a custom computer on December 6, 2005. It took 3 weeks for them to ship it. When it arrived it would not install the operating system. When I call tech support they rarely call me back. When they do it is usually 6-8 hours later. They finally ordered a part they said would arrive more than a week ago. It still has not arrived. Tech support no longer takes responsibility for the problem and tells me to talk to someone at the home office. The home office tells me to call tech support. It has now been 6 weeks and the computer still does not work. I am afraid of what happens next. Am I stuck with an $1800.00 door stop? Do not order anything from this company!

NEVER BUY HERE. THIS IS THE WORST COMPANY TO DO BUSINESS WITH. they were very helpful when i was orderong the laptop, but as soon as i called for help they were horrible. one of the speakers wasnt working properly. i called and spoke to 4 different people over course of 3 days. none were helpful. i knew for a fact that the problem wasnt software and that the laptop needed to be serviced or replaced. since they made my life as difficult as possible i decided to return the laptop altogether. (i shouldnt have to be put on hold forever, pay for shipping on a laptop that was defective when i got it, they said they fully tested it. or ) ohh yeah and i paid $1959. this was made as difficult as possible. i accidently forgot to send the driver disc and so they didnt refund the money. they said there was also a sticker missing from the laptop and that they would charge me $90 for just the sticker alone(im not making this up) after yelling at then for the better part of a week, they finally took off that charge but thier sneeky with the shipping. they charged me $20, then said that it was $60 and took off $40. ive been trying toi return the remote to get the rest of my money back. to get the rma number ive called 4 times. if your lucky you will get someone who speaks english. ive been put on hold so far at least a dozen times , and that after calling them and returning the laptop. they just put you on hold and leave you there. i have had 3 differnet people tell me conflicting information regarding my laptop, account, etc. if they don't agree with you they either hang up or put you on hold indefinitely. THIS IS THE WORST COMPANY TO DO BUSINESS WITH.  
 
update - 1/9/06  
the microsoft sticker was still with the windows manual and cd, which were still sealed in its orignal shrinkwrap( i installed my own version of xp, i hate the crappy "restore" version they give you). there was no sticker on the machine itself.  
the real reason i returned the laptop was the HORRIBLE CUSTOMER SERVICE. I would call and speak to one person who would transfer me to another, then another , and then back to the original person/deptartment that i started. instead of giving me straight answers or just transfering me to a manager as i finally started demanding theyd just pass my call around. Each time they did so they put me on hold for about 15-25 min, until oops, i get disconnected or i just give up sitting on hold. it was quicker to just call back and ask to speak to that department which immediately picked up, making me wonder why i was on hold for that long at all. It took me many days over the course of weeks to resolve anything. And on occasion if we disagreed they would just say i was being rude and hang up(how would you feel for being wrongly charged for things and then sitting on hold for weeks). they are also sneaky with the cost of shipping. It would also help if more than two people at this store could speak english. most i could barely understand , and one just plain didn't speak it(i dont know why hes even near the phone) THIS IS THE WORST COMPANY TO DO BUSINESS WITH.

This review was modified by its author, koyote, on 1/9/06 3:14 PM.

13 months after we purchased a system from Ibuypower.com the hard drive and the video card has failed. Also, as I was trying to contact ATI for RMA info on the vid card come to find that it's not in fact an ATI at all, but a PowerColor... it would have been nice to know before we ordered the system what we were REALLY getting. I.E. let me choose a Sapphire, or a PowerColor or whatever. Of course, IBP was no help when I sent them the first email to tech support for help. It consisted of two sentences, "Update your driver. If that doesn't work contact ATI" Well, for one, updating the driver was the very first thing I tried, and two, the damn card isn't even waranted by ATI! If they had looked up my info that I sent them they might have seen that and I wouldn't have wasted a day on the phone with ATI. All in all I would not recommend them or do business with them again. You'd be better off building a machine yourself.  
 
*Update* After putting an older vid card itno the machine just so I could be able to use it a little until my other vid card come back from RMA then my video completely cuts out- where a power down and reboot was able to get let me get the system up before the- now i can't get any video to come up and I just caught a waft or something BURNING from my PC. A total lemon! I don't even know what to do now. I called customer serveice and I'll have to send it in, but i'll have to pay for parts that needs replacing.. but what if it is the motherboard- thats under 3 year warranty still, and i'll have to PAY for it?? Thanks for my $1400 paperweight IBP!

This review was modified by its author, laviniaffxi, on 12/7/05 2:57 PM.

I felt compelled to share the pain. I foolishly ignored the warnings, yep, all the millions of them, and got a shiny new Gamer SLI, price, about $2600. The joy when it came FedEx. Titanium Raidmax Samurai case, yay! I plugged er' in and fired er' up. It's all fine on that late July 2005 day. It boots flawlessly. After awhile, to my dismay, SLI was not functioning. Tech support had me install the video drivers, and SLI soon works. So for the next while, I happily play Doom 3 on "ULTRA", and Half-Life 2 maxed out. Advance to today, November 25, 2005.  
It has crumbled at its foundation. Here's my almighty list of all things screwed up: slowdowns, crashes, freezes, BSODs, mobo fan crapped out, no hyper transport, screen flicker, WRONG gpus, my pricy meter desplay does nothing but glow blue, my DVD drive DOESN'T RUN DVDs!!!, hmm... did I forget anything? Oh yes, ahem*, they thought it practical to use plastic zip strips to bind my wires together, and my gpus seem to be STUCK in their ports, and they gave me the honor of connecting my extras. Okay dear reader, as you may see, I AM TICKED! I call tech support (for what, the 20th time!?) and get a strongly accented Mexican man, who I can barely understand. By the way, the previous person I had spoken to was very annoying and rude. Anyway, I give him the lowdown, as he seems to be shocked at how completely screwed I am. After roughly 45 minutes, he tells me Ibuypower will call me to flatten out details, as they are to take it in for the, dreaded by many, factory maintnance. They were to call me monday, 5pm central. They called, tuesday (wednesday?) at around 2-3 pm, while I am busy at school, LEARNING. They have yet to call me back. My next line of defense is to demand a refund of an amount close to my purchase price, or to request a new system, from scratch. And onto tech support worker issues, because this scenario would not be complete without them. Issue, wrong gpus. I get "Steve". I inform him that I had ordered two 16x graphics cards, but I recieved two dusty old 8x ones. First excuse not to give out an order, "There is no such thing as a 16x graphics card." B.S! Second excuse, " When you use SLI, two 8x cards function as 16x." Sure, nice try. After a small bombardment by me, he gives in and places an order. Later, I call tech support for a different cause, that I will share momentarily. I, during the call, inquire about my order for my new gpus. He, "Luis" I believe, tells me, "Sir, there never was an order made for that." Uh huh. My call was for the connection of my media card reader/writer. After braking my back over a 35 pound computer, I manage to somehow connect my accessory. I, however, will not go into detail, as most of my text would be words that I would be banned from a website by saying. The only way I could reccommend them is if you are a person with limit-less money and nerves of steele. Oh, just to fancy this, check out their website's gooshy customer testomonials. In conclusion, heed my words. I didn't listen to others, and now I have a $2600 footrest. Good day.  
 
EDIT: Well I was redirected to Ibuybower itself to get my RMA label. Now here's the good part. I call and say I need to contact the RMA department. The man on the line says, "I'm sorry, they are not open today." "Well when can I reach them?" "Monday." "Oh, thank you. Goodbye." click. This is after trying to reach them day after day by the hour. I find this not to my liking... If I am going to go through with what many others have had to, then why would they NOT be open. My patience is depleting...  
 
UPDATE: I get through to them. They send me an email. I check email. Nothing. I call back, they resend... still no email. Well I spelled my email out for them. Now I have to call them... again. I'm sorry, what customer service? Will continue to update.

This review was modified by its author, Gunner_45, on 12/1/05 5:09 PM.

I normally do not make big purchases online. I wanted to buy a computer but I wanted one built around my needs. After 3 months of research I purchased an AMD from ibuypower.com in late April 2005. At first I was happy with the results. The computer arrival in a timely manner and well packaged. I finally got it set up early May. July 2005 it stopped working. They advised it could be defective hard drive or memory but to send both back for replacements. I though it was going to be a hassle to get any help from them but got a RMA # without any hassles and the rep was very nice BUT that did not last long. After I returned the hard drive and memory for replacement I emailed to check the status on a Thursday. They emailed me indicating it was leaving Friday (the next day) 3 day UPS. Wednesday and Thursday of the following week I sent 2 emails to advise that I had not received the replacements and they never replied. Finally, late Thursday afternoon I called and I was on hold for about 10 before I got a rep on the phone and then he proceeded to tell me the hard drive was on back order! I was highly upset so I requested to speak with a supervisor and was on hold for another 10 minutes! The supervisor acted like it was no big deal. He did not apologize at all. I wanted to know why they told me it would ship out on Friday and then not contact me to let me know the information they gave me was incorrect and he did not answer my question. All he said was I was not the only one waiting for that hard drive to come into stock. He did offer to upgrade my hard drive but I would need to install it myself plus I would need to obtain a floppy drive to do it. Three days later I got an email from them in reply to the two that I sent and it said “SHIP OUT TODAY 10/28/05 FED 3 DAYS”. That’s it. No “hello, sorry, we apologize, let us know if you have any further concerns or problems” nothing. HORRIBLE customer service! I work for an internet company myself and I told everyone at my job about this and they could not believe it. In fact, we plan on using this experience and email for our customer service training classes. My company prides itself on excellent customer service. I would not recommend iBuypower and if you have purchased something from them I hope you will never need to return it. I still have to install my hard drive so hopefully it works.  
 
This is what is posted on their site “That's because the customer satisfaction is our number one concern. We're here to meet your needs.” WHATEVER!  
 
UPDATE:  
Lee from iBuypower called me and spoke to me about my experience. He seemed genuinely concerned and sympathetic. He offered me the one thing the others didn’t, an apology. He assured me that the company is concerned with customer care and with the kind of customer service their customers receive. He followed up with me 2 days later to reassure me that he was looking into the situation.  
DEFECTIVE MERCHANDISE!  
I got the blue screen of DEATH!! They sent me a new harddrive and memory and it does not work! All that and I still can not use my brand new computer. I just want to cry. I'm photographer and I have already lost all my new photos and software setup plus spent alot of money for a computer I can't even use. That's it!! I will NEVER buy from them again!

This review was modified by its author, esh0nte, on 11/23/05 11:24 AM.

I own one that I bought about 5 years ago. A 900mhz pentium. It is still working great. I have tried again once 2 years ago and again just recently. I needed to return both. My last attempt I received one that was DOA! Worked with tech support for about 5 hours and they had me send it back. Waited for a month to see it again and once again it was DOA! I inspected it and the SATA cable head was broken. Replaced it with one of my own and the drive was defective (had 2 identical drives but one only showed 1/2 the space of the other).  
 
Was willing to wait and try to make the system work but wanted to make sure I could return it if it they did not fix it. I asked when my 30 money back warrantee began... they told me it had already run out. I have had the computer for about 4 hours at my home total. They let me send it back that day but would not try to fix it and give me 30 days from the day it began to work. This is twice I have been treated poorly by them and I will never deal with them again.  
 
Regardless of what they said they resolved nothing with me after I wrote this review. They did talk to me and offered to sell me another system. If they wanted to make me happy they would have reimbursed me for the $150 in shipping to and from my home that I lost on a system that they would not warrantee or make work. I might then have been willing to not be upset with them. All I got to do was pay for shipping 2 ways for a system that never worked. I would not have complained if I just decided in 30 to send it back because it didn't meet my expectations (but at least turned on) BUT THIS WAS DEAD AND DEFECTIVE FROM DAY ONE AND NEVER FIXED. Fot that I got the privilege of paying $150.

This review was modified by its author, DonRodgers, on 11/1/05 10:39 PM.