i just like to say i love the service and the help of Richard Lee, he helped me choose the right laptop for me... i give ibuypower a A+++

This is a great computer. Ordered it on July 5th, credit card was approved on the 7th, and my order was shipped on the 15th. The only problem with the whole experience was a rush shipping issue. I ordered 3 day rush shipping, and it was supposed to ship out two days earlier than it did. This wasn't a huge problem, and when I called, Pauline immediately gave me a refund for the rush service (I didn't even ask, wow). Overall, their customer service is very good. Every time I called (save for the first time, first business day after 4th of July weekend and the line was busy) I was connected to somebody who answered my questions quickly. The only problem with customer service was a lack of communication. My system didn't meet the rush shipping date due to a "glitch" that they found during testing. I don't know what this glitch was, but I feel that if I hadn't called them to check up on it, it probably wouldn't have shipped out as quickly as it did. There were no emails informing me of this glitch or anything but it all worked out in the end. This computer is beautiful. It was a pain in the ass building my first computer and it was much nicer sitting on my ass while iBuyPower built this one for me. They are a great company and I advise anybody looking for great prices and great computers to order from iBuyPower.  
 
For those who bitch about the customer service, you have to remember that this is a very popular business that has to fulfill many orders. Be patient and keep a cool head, everything will work out nicely if you don't react badly.

Got a call from Robert Lee of I Buy Power.com Also dealt with Lee way back when I first order a system in 2004.

Two months ago I ordered a laptop for college. After much research, I found ibuypower to offer the best price for the most power. I read a couple of bad reviews and was hesitant to order, but did so anyway. I'm glad I did. My sales rep Bryan was very helpful. The laptop took shipped a day earlier than projected. It came without bloatware, but did not have the newest nVidia drivers which were easy to update. The laptop is sturdy and has held up well so far. The packing was very good and it was shipped in a relatively plain box as a theft deterrent. My computer came with some free extras that I did not fully expect to arrive. The free case was a nice touch, but it did not offer adequate protection so I bought a better case. Overall, I am very impressed with ibuypower and will order from them again.

I placed my order with iBUYPOWER on 13 May, and then changed my mind from an AMD desktop to a Core i7 desktop - I called immediately and Brian in their customer service department was very easy to deal with. He canceled my original order and gave me instructions for submitting another - my computer was built and shipped here by the 27th. It arrived extremely well packed, and works great - I would definitely do business with them again!

AWESOME!!!! AWESOME!!!! I have had my computer for two months now. I did not review sooner because of travel but I have been more than pleased with the Customer Service and Tech Support. Pauline was patient when I made my order and was a great help in making the right decisions. Tally and Kenny offered the best Tech Support I have ever had. Many Thanks IBP.

I am Very Happy with my new computer ,It has been the best investment I have ever made online.  
 
Iam very pleased with buying from ibuypower.com  
 
Thank You.............. Keith  

I talked via e-mail with Luc from ibuypowers tech support with an issue I had with my computer. It wouldn't boot up and my mouse wasn't lighting up, so I told Luc that, and he helped me not only figure out what the problem was quickly, but led me to finding out how to fix it as well. If Luc is anything like what the techsupport of ibuypower is, then I definitely say this is one of the best tech supports i have had the privilege of dealing with. If you decide to go with ibuypower pcs, and for some reason a year or more down the line you have issues with it, don't hesitate to email their tech support or give them a call. Ask for Luc(pronounced Luke) and you're problem will most likely be fixed shortly there after.

Great customer service and tech support. No complaints or issue so far. Lee was very helpful

This review was modified by its author, stevewhite20009, on 7/15/09 4:00 PM.

IBP was very good. i got my computer 1 week earlier than i thought i would!! Luc D. Drouin from technical support was very kind and helpful. no problem through and a great computer to boot. i will be making another purchase from IBP.

I bought my pc a month and 2 weeks from now and everything works great at first i was also worried about the review people are giving but when i got my rig. everything change i will recommend IBP to everybody. the only downside is it took them for 4 weeks to be done on my rig. but it was worth the wait. i am happy on my order thanks IBP!!

This review was modified by its author, d34d85, on 7/5/09 4:03 PM.

I purchased from Ibuypower earlier this year. I found the process to be a bit slow, receiving the computer about a month later.  
 
Aside from this, I found IBP to have the absolute lowest price for my order. I was amazed that I couldn't even purchase the parts online for a home build for this price.  
 
The computer works well and I received parts that were better than my order (standard "brand name" GTX 285 video card ended up being the higher grade EVGA card, the i7 920 CPU was bumped up to the absolute newest D0 stepping version, the DDR3 was 13333 rather than 10333 rated as advertised).  
 
Overall I cannot complain about the experience. Waiting a bit longer than expected was a bit taxing on my patience, but the purchase was well worth the wait.

Everyone ask for danny!! He answered all my questions thoroughly without any hesitations. I'm a first time buyer and he helped me from beginning through end with my purchase! Thanks ibuypower for your great customer service and products

This is a great experiences buying a great computer for Ibuypower. The customer service is excellent. The coolmaster Haf 932 case is very quiet and very cool. The intel core I7 920 and EVGA GTX 260 is very fast and graphics is very detailed. Thank You Steve for the recommedations.

Ibuypower was able to build me my ultimate computer and a great price. Big ups to Danny for helping me with my changes.

This review was modified by its author, drkwarlock, on 6/29/09 11:52 PM.