I have had nothing but a good experience with my computer from iBUYPOWER! I had 2 small issiues after getting the machine, but after calling tech support they solved it ASAP.
The machine is top notch,and is $2000 to $3000 less then one from Dell or Gateway.
Barely over two years ago I took a chance on Ibuypower and had them build my first gaming pc for me. I wasnt sure if they would deliver but they did. that computer has been and still is amazing and I would'nt take anything for it, but I decided it was time to put Ibuypower to the test once more. This time I chose mostly the best of the best parts wise for my new machine. I used the rush order option so they had an amazing Customer Service Representative (Pauline) call me the following day and we changed a few parts due to configuration and stock issues. about 3 days later I recieved an E-mail implying that my order had shipped. After the weekend was over everything arrived promptly... I was impressed once again. I put it all together and fired it up amd installed Crysis and Age of Conan. I can now play both of those on Max settings and maintain amazing frames per second. I am very pleased and have to say that as long as Ibuypower is in business they will always have my business. Thanks once again Ibuypower!
This review was modified by its author, tyg70, on
7/30/09 2:46 PM.
This company did a great job advising me regarding motherboard compatibility, checking over the order, building the computer, and getting it to me quickly. They've also provided EXCELLENT customer service on two occasions, including mailing me a replacement for a lost recovery/OEM Windows CD.
I don't recommend the custom cable routing or 'round IDE cable' upgrades... there doesn't seem to be any real value there.
Otherwise, iBuyPower gets a stellar five star rating for both value and customer service.
I was not sure what to expect initially, but I'm very glad I bought from iBUYPOWER. I pretty much knew what I wanted, but Danny offered some great suggestions and made the purchase all the better. When my computer arrived it looked even better than the pics. It has been about 7 months and I have had zero problems with this computer. Without hesitation I would recommend your products to anyone. The price, performance, and reliability are tough to beat.
A good experience with all of your staff, from Bryan(sales) to all of the folks in customer service. Received my PC with no problems and everything so far has worked great. Keep up the good work. My wife will be needing a new laptop soon and I plan on buying it from Ibuypower to.
This review was modified by its author, scooter3333, on
7/24/09 3:12 AM.
This is a great computer. Ordered it on July 5th, credit card was approved on the 7th, and my order was shipped on the 15th. The only problem with the whole experience was a rush shipping issue. I ordered 3 day rush shipping, and it was supposed to ship out two days earlier than it did. This wasn't a huge problem, and when I called, Pauline immediately gave me a refund for the rush service (I didn't even ask, wow). Overall, their customer service is very good. Every time I called (save for the first time, first business day after 4th of July weekend and the line was busy) I was connected to somebody who answered my questions quickly. The only problem with customer service was a lack of communication. My system didn't meet the rush shipping date due to a "glitch" that they found during testing. I don't know what this glitch was, but I feel that if I hadn't called them to check up on it, it probably wouldn't have shipped out as quickly as it did. There were no emails informing me of this glitch or anything but it all worked out in the end. This computer is beautiful. It was a pain in the ass building my first computer and it was much nicer sitting on my ass while iBuyPower built this one for me. They are a great company and I advise anybody looking for great prices and great computers to order from iBuyPower.
For those who bitch about the customer service, you have to remember that this is a very popular business that has to fulfill many orders. Be patient and keep a cool head, everything will work out nicely if you don't react badly.
Two months ago I ordered a laptop for college. After much research, I found ibuypower to offer the best price for the most power. I read a couple of bad reviews and was hesitant to order, but did so anyway. I'm glad I did. My sales rep Bryan was very helpful. The laptop took shipped a day earlier than projected. It came without bloatware, but did not have the newest nVidia drivers which were easy to update. The laptop is sturdy and has held up well so far. The packing was very good and it was shipped in a relatively plain box as a theft deterrent. My computer came with some free extras that I did not fully expect to arrive. The free case was a nice touch, but it did not offer adequate protection so I bought a better case. Overall, I am very impressed with ibuypower and will order from them again.
I placed my order with iBUYPOWER on 13 May, and then changed my mind from an AMD desktop to a Core i7 desktop - I called immediately and Brian in their customer service department was very easy to deal with. He canceled my original order and gave me instructions for submitting another - my computer was built and shipped here by the 27th. It arrived extremely well packed, and works great - I would definitely do business with them again!
AWESOME!!!! AWESOME!!!! I have had my computer for two months now. I did not review sooner because of travel but I have been more than pleased with the Customer Service and Tech Support. Pauline was patient when I made my order and was a great help in making the right decisions. Tally and Kenny offered the best Tech Support I have ever had. Many Thanks IBP.
I talked via e-mail with Luc from ibuypowers tech support with an issue I had with my computer. It wouldn't boot up and my mouse wasn't lighting up, so I told Luc that, and he helped me not only figure out what the problem was quickly, but led me to finding out how to fix it as well. If Luc is anything like what the techsupport of ibuypower is, then I definitely say this is one of the best tech supports i have had the privilege of dealing with. If you decide to go with ibuypower pcs, and for some reason a year or more down the line you have issues with it, don't hesitate to email their tech support or give them a call. Ask for Luc(pronounced Luke) and you're problem will most likely be fixed shortly there after.
IBP was very good. i got my computer 1 week earlier than i thought i would!! Luc D. Drouin from technical support was very kind and helpful. no problem through and a great computer to boot. i will be making another purchase from IBP.
