ok so i am very dissatisfied is ordered my pc on december 2nd got it jan2nd that means one whole month ok i wait then the pc arrives im so happy then  
but when i hook it up to my or my friends monitor nothing shows up so i brought it to my local pc shop they said processor was fried so i called ibuypower and ask them so fix it they say okay then i say who pays for the shiping lee says u because ur in canada so then i said i want my money back so yeah i sent the pc alredy its on its way then when i get my money refunded im gonna order it from www.memoryexpress.com same pc just more but hey atleast i get quality

This review was modified by its author, Kurd4life, on 1/10/08 6:53 PM.

I bought my computer through Costco.com. When it arrived the 2 front usb jacks and the headphone/microphone jacks on the front of the case didn't work. I called in for help and was told the motherboard probably didn't support them even though they are listed in the specs. 2 months go by and the fan on one of the video cards starts grinding so I call back in and talk to Bryan Huynh (the only guy who will help if you have a Costco order) and he tells me the ports/jacks would probably work if Windows was reinstalled. He also said he would send me a new video card but I would have to do the work myself. He said I could send it back if I paid the shipping ($112). I told him I didn't think that was fair. After I shipped it back I talk to Richard Fregoso (a supervisor of some sort)and he tells me they could have paid for shipping both ways but since I had already sent it now I was out of luck. When I asked for his supervisor I was told I could write a letter to their Board of Directors if I wanted to but no names were offered. He told me it would be possible to add some ram but not to upgrade any of the components to help make up for my loss. Before I sent it back I let them know about all the problems I had with it (on the phone and via email) and also taped a list of the issues to the top of the case. On the 17th I tracked the package and it had been delivered to them on the 11th. I called in and found that computer was already on its way back to me because they had only replaced the faulty card because the usb ports on the BACK of the computer worked. When I talked to Bryan again he told me he would have paid for shipping had I argued with him harder. He also seemed upset that I had spoken to a supervisor and posted on this web site. I received the computer back on the 17th and I could hear rattling as I opened the box. There was a piece of the case broken off and the front of the case was not even attached. I didn't even bother unpacking it all the way. When I returned it to Costco and the manager at the return desk opened the box the case literally fell apart right there at te desk. Bear in mind this was what IBUYPOWER considers a "repaired" computer. Costco refunded my full purchase price and asked for the names of everyone I dealt with through the entire process so that they can go back to their buyers with my feedback. I can't express strongly enough that you should spend your money somewhere else. Costco treated me very fairly and stood behind the product.

This review was modified by its author, GDavis, on 12/18/07 11:35 PM.

This company has by far the worst customer support of any company Ive ever seen in my entire life. I ordered a custom desktop from them in August. I got it shortly after, they even upgraded my shipping to overnight free of charge as they took and extra few days assembling it which is my only positive experience.  
After receiving the computer it worked fairly well. However I was having issues with my SLI graphics cards working, as they would seem to randomly just not detect cards or swap between them. I started to suspect the motherboard was having issues. A little over a month and half of use it wouldn't boot up one day. I suspected the power supply. After almost 2 months of trying to contact them and either not receiving return emails or being put on hold for 45+ minutes and hanging up, I finally got through and talked to someone.  
I tried to get them to ship me the part and I would return the broken one as there warranty says you can do, i was told "we can't do that". So I had to ship them the old one and they would ship a new one when they got it. After finally getting it 2 weeks later (they shipped to wrong address the first time) I installed it. But to no avail the comp still wouldn't boot up.  
Knowing that there was something worse wrong with it, I just settled on shipping the entire computer back to them for warranty work. I was told (and is written in their warranty) that they would return it fixed within 2 weeks of receiving it. Barring parts availability.  
Today is the 2 week mark from my confirmed delivery date. So i called at have found out that they have shipped it off to somewhere else for a tech to look at it, and they cant even give me a date on when I will get it back, all i got was "hopefully within 2 weeks of today".  
I'm almost to the point where I just want a refund so i can go elsewhere. I will never buy from this company again, and will recommend to everyone else to never buy from this company.

Everything went well as normal. Lee was very helpful. Great prices and great service as usual.  
 
Edit:  
Well, everything ordering went well. They ended up not shipping my mouse pad I paid 40.00 for, they installed windows when I asked the sales associate and also put on the order to send a blank HD so my IT group could set it up, and I sent 3 emails to them with no replies and called and dealt with a very rude person in customer service who told me there was nothing he would do about it. So I had to pay my IT group extra to remove, format and then install windows again.  
 
This is the 5th computer my group has bought from them for our work, and it will be the last after how horrible the customer service was.  
 
3 emails and not one reply? You gotta be kidding me.

This review was modified by its author, runvus, on 3/13/08 11:48 AM.

Are you kidding me!?!?! Placed order on Dec 1. First problem was the shipping address, what bunk that was, even the bank laughed. Paid extra for "rush delivery" (which I guess means sometime before 2009 to these people). Tried to call for 2 days straight, got thru once, and that was of no help what so ever. Emailing is even more of a joke, they blatently refuse to reply to emails, period. I am starting to think when you place an order that is when they order the parts from China or Japan. Total Posers. Do not buy anything from these whack jobs.  
 
Status Date Status Notes/Tracking#  
12/5/2007 1:12:00 PM Processing Credit Card Approved  
12/3/2007 3:02:57 PM Processing Cust. called to confirm Shipping address does match on with address on c/c. Please re-verify and confirm with customer. -pk  
12/3/2007 1:28:00 PM Processing “Urgent Notice” This order is currently being held because we cannot verify your shipping address. To avoid further delay, please call our Customer Care Representative: Steve at 888-462-3899 Ext-147.  
12/3/2007 10:00:00 AM Processing Order Received/Processing  
12/1/2007 4:00:40 PM Submitted Order Submitted by Customer

Ordered two custom computers (under two orders). This computer arrived with the heat sink and fan not installed, but flopping around the inside of the case. In addition, one of the extra cooling fans not installed properly. Tech support literally asked "can't you just fix it yourself?!". Now they are not sending out the case rebates (only $15/each). Over 13 weeks and no one returns emails or phone calls.  
 
Second computer (nearly identical specs) came without a single item connected to the MB (power supply, HDD, DVD, etc.). Same issue with no rebate sent.

This review was modified by its author, ia2ca, on 12/10/07 12:47 PM.

I bought my last computer new from these guys with problems the last time,+ 2 months. The fact it was actually fairly easy to get parts when they broke during the warranty period is the only reason I reconsidered, that and i went on vacation the last time. I now needed a new computer and I had read recent post, but figured i was so happy with my last computer that I would give them another shot. Stated ship date. Dec 4th  
11/24 order placed  
11/28 order processed....woot i'm on my way to my new computer.  
...  
...  
...  
December 3rd....no update...call...all day long the phone was busy from 730 to 6pm..that right there ticked me off. So i went online for some on line chat help...all day long unavailable....  
Dec. 4th...day of shipping..check on order, nothing. I called right at 730 and I get a nice lady by the name of paula (something like that). Wow the memory is on b/o, I went ahead and told her what are we going to do to speed this up. She said she would call me back.  
Basically if I don't get a call back today. I'm canceling my order. These people are a technology company..how hard is it to make a line of code that says its on back order when you place it.  
48 hrs i'm going to cancel 24 if i don't get a call back today.  
 
I canceled the order...it would have been really simple to save the order by calling or e-mailing the fact your out of an item. Sadly it seems like there is only one person answering the phone. I'm waiting on my credit now which my bank doesn't even show being posted from 2 days ago. I'm going to wait till Monday to see the credit, if not I'm just going to report it to my card.  
I spent 3oo more now on a computer from cyberpower, they could have saved the order but no one was ever in sales to take the order or speed up the process...i'd pass folks

This review was modified by its author, puravida, on 12/6/07 4:48 PM.

November 5, 2007 - Thank you for your order  
November 6, 2007 - Your Credit Card has been successfully verified, your order will go into production within the next business day.  
November 7, 2007 - I call to see if its too late to make a change wanted to get Nvidia 8600 GT instead of the 8500  
Long hold times, good customer service. Lee @ Ibuypower, No problem ill get that for you may delay the order a little.  
November 19, 2007 - Havent heard anything in 12 days no emails no nothing. Not a happy customer.  
Long Hold Time, Hang Up, Please let me speak to your manager or someone in charge.  
I then get transfered to a nice lady who proceeds to tell me that my ram I ordered is in back order and is slowing down my order no ETA. So I change it to the next ram up which I am told is in stock should get, Now order will proceed should be built by next day will ship out next week.  
November 20, 2007 (2:00 pm EST)- No emails no nothing which struck me as odd since I got an email when I switched the VC, I call talk to Lee again, Who has no idea who I talked to but even better cant see any change to the order. I go through the same thing with him and change the ram AGAIN.  
November 20, 2007 (8pm) - Still no emails decide not to change it again call lee he assures me that he did it should build by tommorrow, AGAIN I ask will the Video Card change go through just to make sure. He says yes.  
November 20, 21, 2007 - A bunch of emails come in the computer is on the move by late night on the 21 its on its way to me. Great  
Now let me just says it this point I felt good about the order cost was good customer service times were long but people were nice for the most part. If it would have came as what I wanted No Problem I probally would have ordered again.  
November 27, 2007 - took a long time to ship but hit the thanksgiving holiday and weekend so not surprising. Open it up not to bad looks nice. Look at the invoice and 2x 8500 Boards not the 8600's I changed to. Called and I have to send the 8500's back then they will send me the 8600's. Now I can send the 8500's one at a time so I can still use my computer but needless to say im not happy at all about this.  
 
All in all at this point im very dissastified the best they can hope for is a somewhat satisfied but thats if it doesnt take forever to do the RMA.  

I placed my order on Oct. 30th, the total was around $4000. I put it on rush and paid for next day air shipping. When nothing arrived I called, they said they were out of stock on the memory I wanted (why would a place that sells computers be out of stock on parts they advertise?) then I waited the 2 days he said it would take, called back, still no memory, waited until after the weekend, called back, no memory, called back the next day, he wasn't sure, checked with someone, found they had the memory but, surprise surprise, the hard drives I ordered for it were not out of stock. Waited another 3 days, called back, still out of stock but offered to upgrade my hard drive from a 150gb WD Raptor to a "160gb Raptor", to my knowledge, no such drive exists, but okay... Called back two days ago to find that the Killer NIC card was then out of stock, couldn't give me a shipping date. Just called today, nobody can help me on the weekend. I want my money back or I'm going to sue this place.  
 
Update: 11/20/07: Called them again, today I was told that the video card, case and media reader were out of stock. That means that out of everything I ordered, the only thing in stock (though that may be out of stock too since they have a new thing out of stock every time I called) was the motherboard. I canceled my order and am awaiting my refund, which had better arrive FAST!  
 
Update 11/26/07: After canceling the order it has now been several days, I cannot reach them on the phone, they are not responding to my emails and the refund is not here. I will be contacting an attorney, this company needs to be shut down. Have filed with the BBB but that usually does no good at all.

This review was modified by its author, Argent009, on 11/26/07 3:33 PM.

I can NOT stress this enough: DO. NOT. BUY. FROM. THIS. VENDOR.  
 
Now that that's out of the why, I have never had a worse experience with a company, not even the phone company or a credit card company. To get anyone to take me seriously I had to endure hours of hold-music and had to seriously rail on the employees. Customer service never answers, so if for some reason you need to call, I suggest calling technical service and asking for a supervisor.  
 
I'm waiting on my refund. Assuming it ever comes.

Never have i had a worse experience with a company in my life, I ordered the computer on the 2nd (Friday) called monday to cancel (card was not charged, order not even started) got through after 40 minutes or so on hold, and the guy said, yes I will cancel it for you, Low and behold the very next day my credit card was charged, and the computer was bieng built, I called customer service, and the phones were busy, all day! couldn't get through, and i get a final email saying the computer was shipped, The transaction made my checking account -$900 and several overdraft fees,(and they still didnt credit me, so i had to dispute the charge with my bank, and let the fraud dept take care of it. I finally got through the next day...after bieng hung up on twice, and on hold forever, and the guy basically told me im a liar, and never canceled (even though i sent numerous emails, and was called and talked to i believe jeff, and he said he canceled it. do yourselves a favor and newegg.com your order, you will be much happier, and not have to deal with an amateur company, that will not be around much longer. (this is the short version of the horrible experience)

This review was modified by its author, aerelis, on 11/12/07 2:01 AM.

UPDATE: It was worse than I thought. Not only did they screw up the OS install, they didn't connect the front LED indicator lights correctly. Also, the PCI 802.11 card was missing the antenna.  
 
After much dealing with surly and incompetent tech help on the phone--during which they tried to bungle through having me connect and disconnect stuff to the motherboard--I sent it back for "repairs."  
 
It came back with only two of the fans connected, and WOULD NOT BOOT. I got lots of obnoxious clicking noises and beeps.  
 
Mind you, both times, I spent time and money and favors schlepping the boxes from work to up and down my staircase, and to a FedEx dropoff center.  
 
So, I was done with these guys. When I called to get a refund, at first I got a lot of noise RE "well, it's a 30-day money back period and you ordered it more than 30 days ago." WELL DUH but it was in SHIPPING and being "FIXED" that entire time. Once we got past that, I was informed that I couldn't get my rush fee or my shipping back, so they are making a tidy profit of $150 or so on this transaction anyway--yeah, charge a rush fee for a broken POC machine and shipping fees, nice, great business model.  
 
I was told it may take a few weeks to get my refund, but I am already putting in a challenge for the shipping and rush fees with my credit card company. What a scam. I am never using them again. I have the feeling that this will wind up in Small Claims Court before it's over--I am sure that they will claim that I didn't return a mouse or pack it perfectly or something like that.  
 
--------------------------------------------  
 
I am NEVER buying so much as a cable from these people again. As per other comments, I ordered Vista Home PREMIUM and they shipped BASIC. Sticker on the side said Premium but when I went to register the number it said it was in use. There was a second number on the sticker and it said that this was for Premium but I only had basic. Oh, and when I got the box, all I got was a confusing tangle of spare parts from the interior including the "bonus" 802.11 receiver--what a crock--I would have had to install it myself. It looked like a bag of parts from the scrap vendors in Chinatown. Very confusing trying to find what to put where with the jumble of garbage they sent.  
 
I'm not installing my new games or Norton on this until I get the software version thing resolved.  
 
Also, NO customer service on weekends. NONE. So if you don't work from home, you're HOSED if you need to talk to a human being.  
 
Ibuypower, if you are reading this, there had better be a way to get me an activation for PREMIUM (and the disc--as in an actual disc) PRONTO, and I will update accordingly. In the meantime, I am wasting the weekend I set aside to game, as I am not installing anything on this thing until we get the system straightened out.  
 
Never again.  

This review was modified by its author, Jen in Astoria, on 12/10/07 12:13 PM.

Horrible experience.... I placed my order in July and received a non functional system. Had to do an RMA for the ram because it was bad. Now a few months later I'm experiencing the same issues so I do another rma this time they say put the ram and the video card in a ziploc bag and use a bubble wrap envelope and ship it fedex to us we will send you new parts. The story changes dramatically once they receive my parts shipped like they asked. There is physical damage done to the video card we can't send you a new one. Wow strange its not what the rep told me. Before the date i shipped everything the parts had not left my computer so when they left they were in mint condition. So now because the rep didn't instructed me to pack the product correctly I'm held accountable and am out $650 Cash. When someone tells you to pack something one way and you do it thinking they are sending you another part wouldn't you expect them to hold up their end of the bargain I know I would. Sucks you let me down iBuypower I've referred many friends to you in the past and they have never had problems and when I finally resort to buying through you the ball gets dropped and the cost is on me. I'll be sure to let everyone know how you all handle things from here on out and trust me I talk to a lot of computer consumers daily being that I'm tech support for the leading computer company in the world. I'll be sure to steer everyone clear of you for sure.

I made an order from iBuyPower on 10/22. The estimated shipping date listed on the site was 10/31. On 10/23 my credit card was approved and billed for the full amount of the computer. Halloween passed, November began, and still there was no indication from iBuyPower that they had even begun to build my computer.  
 
On 11/1, I called their customer service to see what was going on with my order. Contrary to other experiences I've read about, it didn't take long for them to connect me to someone. This someone was extremely unfriendly. He told me, as though extremely put out by my call, that the date on the website was only an estimate and that the shipping times can take anywhere from 5 to 10 business days.  
 
I subsequently waited through the weekend to 11/5 for them to get their act together. When no indication was made that they had made any progress on 11/5, I called them again on 11/6. This time I got a woman who informed me that they did not have the motherboard required to build my computer. When asked when my computer could be expected to ship, she said that she didn't know. She would have to ask the inventory department and get back to me. She promised to call back within 48 hours. This call was more typical of other reviewers' experiences -- long hold times, though friendly service once you actually get someone.  
 
On the morning of 11/7, thoroughly frustrated, I called again. This time I was left on hold for 40 min. and then disconnected. I called back again, very irate, and this time got someone within 10 minutes. This representative told me that it was not my motherboard, but the computer case that was missing. When asked why my credit card was billed if they didn't have the parts, he evaded answering directly. It was at this point that I asked them to cancel my order and give me a full refund.  
 
I subsequently ordered a computer from Cyberpower. Their customer service so far has been excellent. They have told me they are in the middle of moving their warehouses, and that this might delay my order from then, but at least it seems that they're being honest with me. One representative called me back to give me some information (and I didn't even ask him to!).  
 
iBuyPower has been a horrible experience full of emotional pain and existential suffering for me. I cannot recommend more strongly that someone not buy from them.

I ordered a custom system asus striker extreme with 8000 evga ultra and intel liquid cool cpu E6850. I paid for a three day rush on a saturday - on the following thursday they said it hadn't shipped but I could pay to have 1 day overnight (instead of the 2 day shipping rush I paid for). The sales rep said he would apply the 1 day overnight cost if it shipped on THurs. Well, he applied it and it shipped on Friday and ended up getting held by fedex over the weekend until monday.  
 
After I plugged everything and flipped the switch - NOTHING - NO POWER. Tried everything. Got my sales rep on the phn and he in good faith attempted to walk me through checking the power cable on the mother board and said I should check all the other cables (he knew there was a history with assembly problems). After everything check - NOTHING - NO POWER. Not even a chirp, hum or light anywhere. THis expensived system as DOA. He gave me a fed ex RMA online and of course it has to go back ground. So now I've paid for all these rush order and I have nothing. I'm not even sure they will refund my money - they want to fix it. I said I want a new rebuild but they wont do it. The sales rep is really nice and helpful - but this is a joke.