Great choice of computers. very easy to get stuff. fast and secure shipment. Richard Lee was very helpful and got my answer quickly and smoothly

I read alot of the reviews about Ibuypower before i ordered. I decided that their prices were exceptional and I was given an estimated ship date of about two weeks. What the reviews say is generally true. IBUYPOWER did not make my ship date. What I have learned is that if you want a premium computer, from IBUYPOWER or any similar company you just have to be patient. What I received from them, finally, was an Intel-based high end Core I7 system in a HAF 932 chassis with 12GB Corsair RAM and two Nvidia 9800GTX video boards. beyond a doubt it is the finest system I have ever owned.  
 
I had ordered a 750- watt power supply, I guess they were out because I received an 850 watt power supply. Thank You IBUYPOWER.  
 
What impressed me the most was the wiring. I paid for professional wiring, and I have never had a PC where all of the wires were hidden, non exposed, bundled together - A most professional job. In summary if you want a high-end system, IBUYPOWER is the place to go. It won't be fast, they might be late, You have to have patience, but I firmly believe that you will find, they put out an unsurpassed product.  
 
I RECOMMEND THEM!!!!!!  
 
As an after thought, I needed one additional screw to fasten the accessory feet onto the chassis. When I called IBUYPOWER, they sent me screws through FEDEX. What more can a guy ask for.

This review was modified by its author, jeffreycrown, on 8/17/09 9:49 AM.

fast delivery, great computer, no problems with it at all. alot of options to pick from. i spoke to Lee regarding the computer.

This review was modified by its author, FayeFaye, on 8/13/09 4:32 PM.

I would like to say that the company its self, is very well built. and CS is great just as all say.  
 
I purchased my PC on 8/10/09 and with in 2 days. Credit card Approved and Parts gathered. So from what i have read, only a few more days and it shall be sent out.  
 
I highly recamond them for buying a game pc/or video pc. i was on a under $900 budget. yet i still got my dream machine for only %753 thats counting the $109 shipping. thats the only biggie about it. but ordering a monitor and computer and shipping both. you can see why the price is like that. so thanks IBP you guys rock!

i am very happy and pleased that we had a salesperson such as steve wong to help me and my wife thru the ording process. if it wasnt for him we would not have as good as a computer we both now enjoy. thank you steve. jerry

I am writing this review as a journal of my experiences with iBUYPOWER from the beginning (almost) to the end. I placed my order on the 1st of August(late afternoon on a Saturday). Reasonably, the order was received and processed by iBUYPOWER on the next possible business day, Monday the 3rd. I was kindly called by an iBUYPOWER representative on Wednesday the 5th by the name of Lee. He was very pleasant on the phone and detailed to me that the cooling solution I had chosen for my case (a v10 coolermaster for a thermaltake armor mx+ middle tower) would not quite fit. In my haste to determine a solution, I asked if we could just upgrade the case to a full tower and in passing I also inquired if it would be possible to upgrade the motherboard to support not just Crossfire but SLI as well for an additional 29 dollars. Lee took note of my requests and I was pleased that things would be going smoothly from there on out. Unfortunately, as I researched the options, I learned that the full tower case was an additional 68 dollars and that it was a wiser move to save myself around that much to go from a v10 to a v8 coolermaster than have to pay an additional 68 to upgrade the case. As such, I logged onto iBUYPOWER's Live Chat later that day on the 5th (which I assure you is extremely efficient, pleasant, and helpful, and perhaps is better than using the phone)and reached another representative by the name of Danny. Danny was extremely patient with me and informative, confirming that the v8 would indeed fit in the original case that I had chosen (as of today, the 8th, the v10 is no longer a choice for a cooling solution). As it was the end of the work day, I believe I had kept Danny past his shift and outstayed my welcome with him... for I, in my own stupidity, did not have my Confirmation Number on hand with which he could apply the changes I had requested. As such, while I fumbled around, Danny finally headed home - understandably. I logged back onto iBUYPOWER's Live Chat, having finally found my Confirmation Number and spoke with Steve about the things I discussed with Danny and supplied my number as well (this was 10 minutes before closing). Though I was slightly frustrated at the fact Steve could not make the changes himself, with only 10 minutes to spare and the difficulty of tracking down an order, I understood where he was coming from. He did, however, assure me that he would inform Danny of the changes and even promised to have Danny call me early the next morning. I found Steve's outgoing nature to make sure things were seen through to be very pleasing and accepted his offer. The next morning, the 6th, I waited about 90 minutes into iBUYPOWER's work day and though no phone-call came, I assumed that another busy-day at the job had managed to way-lay my excellent helpers. So, taking matters into my own hands, I logged back onto iBUYPOWER's Live Chat, where I was greeted by a very pleasant lady by the name of Pauline, who informed me that both Danny and Steve were in and that I could have my pick. I went with Danny as he was the one who was originally taking care of me and he informed me that he did indeed hear from Steve and that the matters discussed were already marked to occur on my build. This, being pleasant news, I decided to inquire as to when he thought the pc might be shipped and he stated that it would either go out later that day (the 6th) or the next day (the 7th). Though these were promised, neither occurred, which I attribute to the issues regarding the hardware I had selected as well as some credit card issues for anti-fraud. That said, my expectation of a 1 day rush build (was a free promotion attached to the PC I had purchased) with ground shipping was done in a manner that I had expected to have my PC in time to go to university on the 13th. Now, being the 7th, with a PC not finished building/shipped, I was worried so I, again, logged onto Live Chat where I was greeted by Lee and where he happily said he would upgrade the shipping from ground to air so that I might get the PC in time for school (I really hope it is the fastest Air Shipping, wasn't specified, a slower one is acceptable, I suppose, as long as it makes it on or before the 13th :D). As of the 7th, the order status on their site says all the materials are complete, and it is my hope that the PC will ship out sometime on the 8th.  
 
Current Thoughts:  
+ iBUYPOWER's customer service is doing an excellent job in taking care of me.  
? based off the order status on their website, the credit card has been charged for 1504.00, but I hope it is less than that due to the dramatic pricing difference between the v8 and v10 coolermasters. If not, I hope to get that money refunded down the road (will have to check into this later).  
? Not sure if the motherboard change really happened, will probably log into Live Chat again tomorrow to make sure. Seemed like passing-moment idea, and I do not know if it was fully recognized.  
 
I will update as I continue this process!

Lee was fantastic. They are a wonderful purchase and this is my second purchase from the company. Their support is amazing.

After ordering a computer from ibuypower.com and having an excellent experience with their customer service and speaking with Lee,I referred my friends and family and they have all received the same excellent services.

Purchased Notebook PC. Customer service was communicative and helpful. Lee returned calls regarding the order promptly.

Steve from IBuypower has resolved this issue. If you have any issues in With IBuypower contact Steve.

This review was modified by its author, dhubbard5, on 8/18/09 12:10 PM.

I read many mixed reviews about this company and was quite anxious about ordering from them, but I like to give everyone a chance. So I placed my order, the next day Pauline calls to let me know of some backorders and a incompatibility. We resolved these issues and my order was on it way. Very happy. I called Pauline back the next couple days checking on my order and she was very pleasant and enjoyable to talk to, very friendly and helpful. My order was built in the time discussed. (5 day rush, shipped out on the 4th day actually.) My PC arrived, and I open it up, follow all the instructions, and check the components. My CPU cooler was a little loose,(most likely from shipping) so I went and got a screwdriver, tightened it, good as new. Everything works wonderfully. I will most likely purchase my next PC from IBP. Thank you very much IBP! and special thanks to Pauline for taking such good care of me and my order! Thanks!

I've been pleasantly surprised with ibuypower. The ordering process was easy and flexible, the status updates kept me in the loop with how complete my system was and when it would arrive..and then, when it did arrive, even though it had a RAM issue my experience with customer service was spot on.  
 
The customer service representative I talked to (Luc D.) was knowledgeable, easy to understand, and answered any questions I had. I went from being bummed out about bad RAM ( sometimes bad RAM happens, no way around that) to being pleasantly surprised with how easy ibuyower made it to fix the issue. This is how a computer-building company should be run. Thanks guys!

I bought an iBUYPOWER pc on july 13th, 2009. Let's just say that i am extremely satisfied. Order transaction, customer service (specifically Pauline) were top notch..it's service that you'd expect servants to give to their princes. It's quite magnificent. Forgot DELL and HP and all those money grubber horrible price to performance ratio..if you want to play games in rich detail, without breaking the bank, do iBUYPOWER. Granted, they may have problems sometimes, but even dell or HP have them. Not to mention, you get 3 year parts and labor..its awesome. The PC that i have from iBUYPOWER was built nice. The wiring was excellent even though i did not order professional wiring. And i got foam packaging even though i did not order advanced packaging..lol. Customer service, build quality, component quality..everything is top notch. If you ever need assistance with IBP, contacting <<Pauline>> at IBP customer service is the way to go.  
Thanks iBP!

Firstly, I'd like to thank Bryan for the help he gave me.  
 
Secondly, I'm quite satisfied with my system. IBP offered me quite a selection to choose from in terms of the components of my system. Ordering was quick and easy.  
 
However, the only thing that needs improvement is the ship-by time. While stating that my system will be shipped in 5~10 working days, it actually took two weeks! Needless to say I wasn't impressed as I had other arrangements that depended on an on-time delivery.  
 
However, the system I ordered has been serving me quite well and I'm quite happy with it. I'd say I would order again in the future.  
 
Thanks again IBP & Bryan!

AWESOME JOB!!! Richard Lee was AWESOME!!!!

This review was modified by its author, Mr.Dukes, on 7/30/09 12:21 PM.