Just read my status update e-mail I received:  
 
Status Date Status Notes/Tracking#  
 
3/21/2008 5:17:15 PM Processing Materials required gathered. Proceeding to assembly.  
3/20/2008 2:52:37 PM Processing 3/19 already started, left note also to let them ship it out asap  
3/14/2008 9:22:02 AM Processing Short of materials. CS-NT-MT-BLK  
3/5/2008 11:46:00 AM Processing Credit Card Approved  
3/4/2008 9:18:00 AM Processing Order Received/Processing  
3/3/2008 8:25:36 PM Submitted Order Submitted by Customer  
 
These are the e-mail from Mark:  
 
3/14 Waiting for meter display. It takes 10 business days for your system to be ship out after the credit card is approve on the 5th.  
 
3/19 Meter display is still backordered…do you still want to keep it? It will arrive on 3/20.  
 
3/19 We can ship you out the system first and then ship the meter display, other than that I recommend just removing because it’s only for show.  
 
3/21 That mean we will be sending out your system hopefully by today.  
 
3/25 It seem that we having issue with the cooling unit and the AMD cpu, it will not function correctly. So your order is pending at this time...let me know if you want to continue on.  
 
I will repost a new rating pending the arrival of my computer (if it ever comes). This is the 15th business day. None of the status update matches up to what reply I got from Mark. I was told they can ship me the computer on 3/19 first and they can ship the back order item when it comes in. Come 3/21, it is just now being built. Then they ran into a problem with my motherboard and cooling system. I'm at a halt and stand still. When asked about a sort of compensation, they clearly dodged it. I only want then to do it right. If I would have known and not taking my sister's b/f's advice (cause he owns a IBP computer) and done some research I would have found out about this rating site. They are very fast to lose a business and suggested if I wanted to cancel my order. All I hope for is if they can make it right.  
 
Update as of 4/3/08:  
 
Computer arrived on 3/30/08.  
Set it up. Worked for a few hours. Got a BSOD. Got another one last night. I'm really pissed off about this. I don't even want to call IBP for help. I can find more information online about my situation.  
 
Called IBP today. They were supposed to refund my some money because some parts were not compatible and never did. I can't get a reply from Mark. Last reply he e-mailed me was:  
 
Why did you post a negative comment about me on resellerratings? I’m just doing my job…Thanks to you I’m getting in trouble for trying to help you…  
 
Spoke to Lee. He "supposed" to refund my c/c. We will see.  
 
All and all...I'm really not happy with my experience with IBP. Buyers BEWARE.  
 
 
 
 
 
 

This review was modified by its author, sirsaechao, on 4/3/08 2:11 PM.

I purchased a very basic computer as a bday present for my Autistic son. Agreed upon shipping date came and went. Company was non-responsive to my inquiries. When I finally got someone he first tried to tell me that my CC company had caused the delay. That was not true which he finally admitted. Then I was told they were behind on orders. I explained my situation and asked if they would kindly upgrade to overnite shipping for a special needs kid. They would not. I then canceled my order. The salesman did not even try to work with me. They would rather lose an order/customer/future business than make things right with the customer. Something is wrong with this company and it could be they are going down. I had been told my computer was built and was in "burnin stage". Impossible because they would not have allowed me to cancel the order at that point. So it's obvious the computer I ordered hadn't even been built when it should've already been shipped to me. Unbelievable stuff. I'm going to have to dispute the charge with my CC company as I've no doubt a credit will not be forthcoming.  
Update Response:  
No "demands" were ever made on my part. I asked if they could please ship overnight because the shipping delay (I was quoted a March 18th shipment date)was their fault, not mine. I wanted to make sure that my son had his present on his birthday. He knew about it and because he cannot understand things like this, he is very upset. Secondly, in reading the site's testimonials, it's unbelievable that someone in a rush to go to a lan party was upgraded to free overnight yet my son didn't deserve any compassion whatsover. My guess would be that I didn't spend enough money to be worth the bother. I shouldn't be surprised considering that my son was referred to as "you sun". You can do all the damage control you wish. It will not change what has happened nor what I intend to see is done about it. Companies that care about their customers and future business, don't risk alienating them over a shipping charge  
when they are already behind in their agreement to ship product.  
 

This review was modified by its author, FeralDM, on 3/26/08 12:36 PM.

Well, they aren't getting any better. As you can see I'm at a month & a half with no shipment yet. I called March 7th and was told "it's being tested now and will ship next week". March 14th still nothing. I've emailed them and called them but neither seem to work.  
 
I contacted my companies lawyer today for advice. After pulling some records for research, he told me if I haven't gotten some sort of reply from them in a few days he will take over. It looks as though they are already near bottom of the BBB rating scale. He also informed me if the computer does ship before he takes over, I should take it to the local computer repair shop immediately and have it inspected. If it's not what I ordered or not working or isn't new parts, he's handling the situation. I just hate it's coming to this but when they have that much of your money, meet no deadlines, and refuse to return emails when you can't contact them by phone.  
 
2/21/2008 10:26:05 AM Processing CORRECTION: Feb 28th not 2nd  
2/21/2008 9:16:58 AM Processing **Important Notice** There was an issue with your order(NZXT Alpha case is backordered till Feb 2nd, If you are willing to wait then we will hold order till case come, if not then contact us or e-mail us as soon as possible). Please call 1-888-462-3899 ext. 118(Mark) or email mark.tran@ibuypower.com. DO NOT PLACE ANOTHER ORDER UNLESS YOU HAVE RESOLVE THIS. **Best case to change to is Black Apolo or Hush Case**  
2/13/2008 11:21:00 AM Processing Credit Card Approved  
2/12/2008 11:36:29 AM Processing **Important Notice** We can only ship to your billing address ONLY. If you want us to ship to a different address…you must call your bank/credit card company and add that address as an Alternative Shipping Address/Notes/Memo/Gift section. Call immediately to resolve this issue at 1-888-462-3899 ext 118(Mark) or email mark.tran@ibuypower.com. Failure to resolve this issue will delay or void your order. DO NOT PLACE ANOTHER ORDER.  
2/8/2008 4:21:00 PM Processing Order Received/Processing  
2/8/2008 2:20:37 PM Submitted Order Submitted by Customer  

Were it possible to submit a negative rating for a company, I would do so. As it is, I created this account simply to describe the horrific experience I have had trying to deal with this company.  
 
I ordered a custom computer from this company, and put the rush processing on it because I was in need of a computer right away. As it was, it was still a month before I received my computer.  
 
When I received my computer, there were immediate problems. First off, I asked for no case lights, yet my case was lit up like a Christmas tree. Secondly, the thermometer I asked to have installed did not work properly.  
 
But most importantly, my computer would randomly restart and blue screen without rhyme, reason, or warning. This happen irregularly but constantly, and the frustration it caused and the work lost was immense.  
 
I contacted IBuyPower as soon as possible to report this. I say as soon as possible, because I have never navigated through a customer service hell like this company. In an average day, I could call 20 times and receive a busy signal 19 of those times. In the minuscule chance that I actually managed to connect to their phone system, I was usually put on hold for an average of 45 minutes, and up to an hour and a half on many occasions. Often, after being kept on hold for so long, I was simply disconnected.  
 
Why didn't I simply hang up and call again? Because I would often spend another 90 minutes trying to navigate through busy signals just to connect to their system. And email was useless, as it was summarily ignored, and I never received a response to any of my emails.  
 
After spending more than a week trying to connect to a real person, I received tech support advice that was useless. I reinstalled my OS, I reseated every hardware piece (and did so before calling), and it was to no avail. My computer simply rebooted without warning constantly.  
 
I finally convinced IBuyPower that I needed to RMA the computer, and they needed to fix it on their end. They agreed, but never sent me a FedEx label, so I ended up having to pay the shipping myself, costing me more than $130 out of pocket.  
 
I shipped the computer back, only to receive the exact same thing back a week later. I would have been overjoyed that they had fixed their obvious mistakes quickly and efficiently, but it became apparent that they had not done a single thing to the computer.  
 
Yes, they must have returned the computer without anymore than putting it into a new box to ship. The exact same problems existed, and I was now poorer for the prospect.  
 
After another week of battling with the blasted machine, I made a decision to return the computer for a refund. I emailed them, but as I said, never received a response. After spending weeks more battling their phone system and trying to speak to a manager, I finally managed to get them to release a FedEx label so that I could ship the computer back to them.  
 
It took a month later before I received a partial refund. I never received a refund for the shipping, the rush processing, or any of the other "non-refundable" fees. They might claim that certain things are non-refundable, but that comes with the assumption that a company can perform their job with a minimum of competency, something IBuyPower cannot. So, five months later, more than 300 dollars poorer, not to mention the lost work hours and complete frustration, I am still without a desktop computer.  
 
I urge everyone to never give business to IBuyPower. In the incredibly likely chance that you will have to deal with their customer service department due to a faulty machine, you will have to deal with some of the rudest people I have ever encountered. I am currently consulting with lawyers and the Better Business Bureau concerning their shoddy service. Please Avoid!

I would highly recommend avoiding this company if you are wanting to get your computer on time. If you cancel an order, prepare for the fight of your life.  
 
I ordered a laptop, ordered express building ($109), and overnight shipping. I called beforehand to make certain that they would be able to deliver on their promise, the sales representative, Lee, stated that they are not backed up, and should have no issue filling the order on time.  
 
Monday, by 1PM PST, the credit card had not even been charged, and I found a better deal on the same laptop at newegg, so I called back to cancel my order. Lee "went to check on billing" to see if it was on time, and told me there was an issue with my address (a problem of their server not allowing my 1st address line correctly), and I told him that I would like to just cancel then.  
 
He told me the order was cancelled. I then placed the order on the other website, to find my credit card declined. I called my bank, and they informed me that Ibuypower already charged my card. When calling ibuypower back, they told me that it was voided, and I would get the money back "in a couple days".  
 
This is ludicrous that a company will charge your card AFTER you have cancelled the order, and then tell you that you're out of luck, they've done all they can.  
 
I highly recommend avoiding this company.

I would never buy from I BUY POWER again.  
we order a computer for christmas, it came with the hard drive loose inside, it damage the cables, hard drive and case. when i called they were happy to take my RMA but i had to pay to get it back to them from Canada. It has taken 4 weeks to get this resolved. i call, leave messages and get hung up on. the service department is far from it. the RMA department never returns calls, and they shipping department has no idea about Brokerage fees. This was not only a disappointment but a joke as a company. i have asked for someone to call me 5 times and to this day- Feb2, i have not had a single call or comment on my letter.  
its too bad my son had his heart set on a computer for Christmas. NEVER buy from them.

I bought a $2600.00 gaming computer from this company purchased through Costco. The quality and workmanship looked as if monkeys assembled it in the dark! The computer, shipping, packaging, everything was awful! Buy somewhere else os do without before you buy ibuypower.

DO NOT BUY FROM THEM!  
 
PC arrived with wrong and missing parts. When i called customer service, they said i had to live with the wrong parts and they would send me the missing mouse.  
 
Several months later, PC started overheating and shutting off, however, the $50 LCD display said that it was room temp. Look in and none of the LCD wires are actually connected to anything! Completely useless! So the liquid cooling system died by a clog in the tube. I dont know why there is any solid material floating in there at all, but when i called they said they would replace.  
 
I went through the same customer service experience others have written about and after many hours and busy signals asked to speak to the manager, Steve. Steve could care less that i had no PC to use at home and said that i could not return my computer and had to wait until they got in my part before they would ship it. THis is after they already promised to ship it 3 weeks ago. Please trust me, DO NOT BUY FROM THEM. Save yourself the misery of working with their tech support team.  
 
UPDATE: The second liquid cooling system they sent ended up having the same issue a few months later. I emailed ibuypower and asked for further assistance and received a missed call a day later with no message. Frustrated, I took the entire machine apart, scavenged the parts I could, and rebuilt the entire machine. No way am I going through the pain of their "customer service" again. Lessoned learned, build it yourself, or buy a Dell. These guys are terrible.

This review was modified by its author, pendragn00, on 2/23/09 1:30 PM.

Ordered on December 31st, wasn't receive until January 16. Computer arrived dead. Would not boot to BIOS, only runs for about 5 seconds before shutting itself down. More than likely this computer was not tested before it was shipped. Called Tech support multiple times with no answer. They didn't even have a waiting system! Finally called Customer service and was transferred to Tech Support. Got my RMA because it was deemed the motherboard or power supply was bad. Spent about 3 hours on the phone total before I could get a shipping label to use to return it. Spent another hour just waiting for that! I finally decided after this crap I just wanted to return it and get my money back! It's a brand new computer and they want to repair it because they didn't bother to test it before shipping!

Since receiving my system ($3,500+) I have not been satisfied. The audio card had to be reinstalled immediately due to constant static instead of music/sound/etc... Not a big problem, but a nuisance non the less. Just before Christmas my 8800 ULTRA video card went out. IbuyPower Customer Service acknowledged the problem and issued an RMA number. The only thing I had to do was coordinate with customer service with credt info to insure return of the old part. After 4 e-mails, and at least 14 hours on the phone, I have yet to get customer service to approve.  
 
I’m stuck with an expensive boat anchor right now.  

I am completely not satisfied with the way my problem is being handled.  
First I get a bad part in my comp when it comes (understandable, coincidence)  
Second I tried for 2 days (Dec 26 and Dec 27) to get a hold of some one at customer service only to get a repeated busy tone, no one is answer the call will now be disconnected message. So I sent in an email in hopes that some body was there and would try to supply me with help and answers. I get a response from Henry Lam by email and things seem to be finally going some where as you can see from my email replies below.  
Next Day (Dec. 28) all I have to do is call in verify my credit card to "put a hold on for 30 days" till I send my old part back. I was trying to call all departments and finally get thru after 2 hours of the same busy tones or no one is answer and you call will now be disconnected messages. I finally get some one and she verifies my credit card and tells me that I should see my new part on Jan 3 or Jan 4. I get no parts on the either day I was told, so I give the benefit of the doubt wait till after the weekend and hope it comes Monday, but nothing. I write an email in to see if I can get a tracking number or expected delivery date with no response. I send in another email requesting a tracking number or expected delivery date again and I get no response. I sent in another email asking the same thing and asking if I am sending emails to the right place and if not to please tell me where to send them. I call in today Jan. 9 and get repeated No one is answer in any department, but I keep on the phone for an hour repeatedly trying every department finally I get some one and get transferred around 3 times ending to the RMA department where I am told that my part hasn’t been shipped yet and it may be shipped out today or tomorrow and I should expect it in 2 -3 business days, but I have heard this before. Now am I really going to get my part or just get messed around with for another 2 weeks to me having to call in and get no answers again? This is ridiculous and from having 3 people I know get computers from you and recommend me to you and get this poor customer service from a business that proclaims great customer service is unheard of. Since I was told its ok to continue using the computer with the bad card in it, I have. My plan was to have the new part installed then send my old part back so I could continuously used the computer, but now I'm cutting close to this "30 day hold on my credit card", so with that said I am going to send my part FedEx on Friday regardless so I don’t get hit with his charge. I am considering returning the whole system and purchasing another system from another company.  

You're a fool if you purchase anything from these incompetents. Our expensive (discount)gamming computer has never worked properly. They first suspected the graphics card was defective. We sent it back (at our expense). The new driver arrived and was installed properly and that didn't work. We sent the console back at our expense ($125). It arrived back in a reasonable time, but didn't work because the graphics card was loose as it had not been secured properly. When I sent the console back I requested that they test every thing before they sent it back so it would be bootable upon arrival. Beyond the problem with the loose graphics card. I had to re-install Windows Vista. I'm writing tonight because the recovery implementation does not read any of the drivers that were provided with the system. Bottom line is that we'll get this working, I'll have to persuade my son and his team mates to not embark on a personal visit to these incompetents, and pay a little more money to purchase from a reliable company.

I ordered a laptop on December 7th, it said "iBuypower guarantee Christmas delivery" if order placed by 11:59pm PST 12/07/2007. My order was accepted around 4pm that day. Here it is January 2nd 2008 and the laptop hasn't even been BUILT yet! On the 18th of december I got this update:  
 
"The materials required to complete your order have been gathered. Your order is proceeding to assembly."  
 
This situation is ludicrous! All the cust service rep said they could do would be upgrade the shipping.  
 
They certainly charged my mastercard without a long delay, though.  
 
I'm going to request a cancel/refund. If they refuse then I'll dispute through Mastercard and have a charge-back issued.  
 
Lesson learned. Their prices are very attractive, they were $200 below anyone else on a comparable laptop, but IF IT SOUNDS TO GOOD TO BE TRUE IT USUALLY IS!!!  
 
UPDATE: I had to issue the chargeback on 01-02-2007. I emailed them again and this time they responded but not until January 7th, and agreed to cancel the order. Funny thing is they did update the order status to shipped and issued a FEDEX tracking number on the 7th, 5 days after I contacted my mastercard company and requested a chargeback due to inability to establish contact with them during that time. I want to make it clear that I only dipsute/chargeback if it is an extreme circumstance and I considered ordering a $1100+ product on Dec 7th with a Xmas delivery guarantee, my card being charged three days later the 10th, then no Christmas delivery, no answer to email and no phone contact (busy signal constant) an extreme circumstance into January and still no pc.  
I was notified today that iBuypower agreed to the dispute and it is resolved the charge is now permanently credited back onto my mastercard...  
 
 
 
 

This review was modified by its author, pilot1088, on 1/15/08 9:48 PM.

The computer IBUYPOWER.COM sent me had various problems. After a motherboard replacement didn't solve the issue, I sent the entire system to IBUYPOWER.COM for repairs. After over a week of no updates from them, I got an email in very broken english saying I needed to call them about "the missing memory." So IBUYPOWER.COM claimed that I sent the computer back without memory in it and offered to sell me some more memory. I did a little digging and found at least one other person on this site who suffered the exact issue with IBUYPOWER.COM. I have to warn people away from this company! If it’s too late and you purchased a system from them, make sure if you have to send you machine back for repairs, DO remove the memory so they can't steal it and try to charge you. They basically called me a liar rather than admit that it could possibly HAVE been stolen at their location. They said this is absolutely impossible, but the fact that my memory was stolen proves it isn't. So you have 3 possibilities: 1. I am lying and attempting to double my memory for free by shipping a computer back to them without RAM at a cost of $100+ for packing and shipping from my state of Georgia (their belief.) 2. It IS possible for a single resourceful employee to steal memory from a computer at IBUYPOWER.COM despite their security measures. Or 3. It is NOT possible for a single employee to swipe memory from a computer. This latter case tells me there is an effort by IBUYPOWER.COM to defraud their customers when they ship system back for repairs because I know #1 is not true and they said #2 is not possible. STAY AWAY from IBUYPOWER.COM!

Of all of the online purchases I have made, IBUYPOWER is the absolute WORST company. The computer has had problems from the outset. The customer/technical service lines are busy, so it takes days to get through to them. Their suggested fix did not work. It took days to get an RMA#. When the PC arrived they called to say the processor was not in the PC. Does it make any send that someone would pay to ship a PC for repair and remove the PC. Finally convince customer service that this didnt make sense and was told a manager would call. 3 weeks later no call and PC returned with no processor. I will be filing a small claims suit tomorrow. If there is a negative 10 rating I would certainly give to this company.