I had been having difficulties with my order from ibuypower, mostly with my credit card, but that and other delays led to over a week passing before my pc was was built and shipped when it was supposed to have been shipped much sooner. I talked online to Jeff, he politely asked me what the problem was - he was very understanding and helped me out without argument, upgrading my shipping for free. I was very satisfied with the online support I received from him, and look forward to receiving my pc.

2nd IBuyPower purchased. First purchase was a high end gamin system three years ago and have been very happy with the system. Initial recommendation for iBuyPower came from a friend within a gaming squad. Compared to Dell and Dell could not not even come close to matching. Salesrep was LEE

This review was modified by its author, TH62, on 8/31/09 6:12 PM.

RMA technician Luke is a one of a kind tech.  
When i called to get help with my laptop Luke walked me thru the process with no fuss and easy to follow instructions. After dealing with other tech in other companies i prefer to deal with Luke and Luke only! Good job Luke!

What I am missing.  
 
Ordered an i7 950 processor and received a 920.  
Corsair power supply manual and Power Cord.  
EVGA Killer Xeno Pro installation cd and manual.  
Video card manual 2x though they did give me the cd's.  
COOLER MASTER V8 manual.  
 
Most of that is ignorable except for receiving the wrong processor and right now I am in limbo over that. I'll give them a few days to verify they did give me the wrong processor and credit me the difference or I'll be returning my shiny new computer.  
 
I don't regret my purchase yet, but I'd recommend taking a second look and thinking twice before going with ibuypower for your next pc purchase.

I'm very satisfied with the service.  
Thanks to Pauline, the agent who helped me through the process, I had my equipment shipped to Costa Rica in perfect conditions.  
Payment options are excellent, which offers great flexibility.  
Communication with her via email or telephone were excellent too.  
I was very happy with the notification service, which kept me informed about the status of my equipment...and very excited!  
Now I'm ready to play!

I was able to customize my computer completly to how i needed it and this is a great thing since loking at all the premade computers which cost so much more from major brand stores and names is a pain. I also was able to talk to Lee and figure out my shipping a bit easier since I am close enough to pick it up and he managed to wave the shipping fee for me since i was doing will call that they dont usually do. Overall i give the sompany and customer service an A+

Great choice of computers. very easy to get stuff. fast and secure shipment. Richard Lee was very helpful and got my answer quickly and smoothly

I read alot of the reviews about Ibuypower before i ordered. I decided that their prices were exceptional and I was given an estimated ship date of about two weeks. What the reviews say is generally true. IBUYPOWER did not make my ship date. What I have learned is that if you want a premium computer, from IBUYPOWER or any similar company you just have to be patient. What I received from them, finally, was an Intel-based high end Core I7 system in a HAF 932 chassis with 12GB Corsair RAM and two Nvidia 9800GTX video boards. beyond a doubt it is the finest system I have ever owned.  
 
I had ordered a 750- watt power supply, I guess they were out because I received an 850 watt power supply. Thank You IBUYPOWER.  
 
What impressed me the most was the wiring. I paid for professional wiring, and I have never had a PC where all of the wires were hidden, non exposed, bundled together - A most professional job. In summary if you want a high-end system, IBUYPOWER is the place to go. It won't be fast, they might be late, You have to have patience, but I firmly believe that you will find, they put out an unsurpassed product.  
 
I RECOMMEND THEM!!!!!!  
 
As an after thought, I needed one additional screw to fasten the accessory feet onto the chassis. When I called IBUYPOWER, they sent me screws through FEDEX. What more can a guy ask for.

This review was modified by its author, jeffreycrown, on 8/17/09 9:49 AM.

fast delivery, great computer, no problems with it at all. alot of options to pick from. i spoke to Lee regarding the computer.

This review was modified by its author, FayeFaye, on 8/13/09 4:32 PM.

I would like to say that the company its self, is very well built. and CS is great just as all say.  
 
I purchased my PC on 8/10/09 and with in 2 days. Credit card Approved and Parts gathered. So from what i have read, only a few more days and it shall be sent out.  
 
I highly recamond them for buying a game pc/or video pc. i was on a under $900 budget. yet i still got my dream machine for only %753 thats counting the $109 shipping. thats the only biggie about it. but ordering a monitor and computer and shipping both. you can see why the price is like that. so thanks IBP you guys rock!

i am very happy and pleased that we had a salesperson such as steve wong to help me and my wife thru the ording process. if it wasnt for him we would not have as good as a computer we both now enjoy. thank you steve. jerry

I am writing this review as a journal of my experiences with iBUYPOWER from the beginning (almost) to the end. I placed my order on the 1st of August(late afternoon on a Saturday). Reasonably, the order was received and processed by iBUYPOWER on the next possible business day, Monday the 3rd. I was kindly called by an iBUYPOWER representative on Wednesday the 5th by the name of Lee. He was very pleasant on the phone and detailed to me that the cooling solution I had chosen for my case (a v10 coolermaster for a thermaltake armor mx+ middle tower) would not quite fit. In my haste to determine a solution, I asked if we could just upgrade the case to a full tower and in passing I also inquired if it would be possible to upgrade the motherboard to support not just Crossfire but SLI as well for an additional 29 dollars. Lee took note of my requests and I was pleased that things would be going smoothly from there on out. Unfortunately, as I researched the options, I learned that the full tower case was an additional 68 dollars and that it was a wiser move to save myself around that much to go from a v10 to a v8 coolermaster than have to pay an additional 68 to upgrade the case. As such, I logged onto iBUYPOWER's Live Chat later that day on the 5th (which I assure you is extremely efficient, pleasant, and helpful, and perhaps is better than using the phone)and reached another representative by the name of Danny. Danny was extremely patient with me and informative, confirming that the v8 would indeed fit in the original case that I had chosen (as of today, the 8th, the v10 is no longer a choice for a cooling solution). As it was the end of the work day, I believe I had kept Danny past his shift and outstayed my welcome with him... for I, in my own stupidity, did not have my Confirmation Number on hand with which he could apply the changes I had requested. As such, while I fumbled around, Danny finally headed home - understandably. I logged back onto iBUYPOWER's Live Chat, having finally found my Confirmation Number and spoke with Steve about the things I discussed with Danny and supplied my number as well (this was 10 minutes before closing). Though I was slightly frustrated at the fact Steve could not make the changes himself, with only 10 minutes to spare and the difficulty of tracking down an order, I understood where he was coming from. He did, however, assure me that he would inform Danny of the changes and even promised to have Danny call me early the next morning. I found Steve's outgoing nature to make sure things were seen through to be very pleasing and accepted his offer. The next morning, the 6th, I waited about 90 minutes into iBUYPOWER's work day and though no phone-call came, I assumed that another busy-day at the job had managed to way-lay my excellent helpers. So, taking matters into my own hands, I logged back onto iBUYPOWER's Live Chat, where I was greeted by a very pleasant lady by the name of Pauline, who informed me that both Danny and Steve were in and that I could have my pick. I went with Danny as he was the one who was originally taking care of me and he informed me that he did indeed hear from Steve and that the matters discussed were already marked to occur on my build. This, being pleasant news, I decided to inquire as to when he thought the pc might be shipped and he stated that it would either go out later that day (the 6th) or the next day (the 7th). Though these were promised, neither occurred, which I attribute to the issues regarding the hardware I had selected as well as some credit card issues for anti-fraud. That said, my expectation of a 1 day rush build (was a free promotion attached to the PC I had purchased) with ground shipping was done in a manner that I had expected to have my PC in time to go to university on the 13th. Now, being the 7th, with a PC not finished building/shipped, I was worried so I, again, logged onto Live Chat where I was greeted by Lee and where he happily said he would upgrade the shipping from ground to air so that I might get the PC in time for school (I really hope it is the fastest Air Shipping, wasn't specified, a slower one is acceptable, I suppose, as long as it makes it on or before the 13th :D). As of the 7th, the order status on their site says all the materials are complete, and it is my hope that the PC will ship out sometime on the 8th.  
 
Current Thoughts:  
+ iBUYPOWER's customer service is doing an excellent job in taking care of me.  
? based off the order status on their website, the credit card has been charged for 1504.00, but I hope it is less than that due to the dramatic pricing difference between the v8 and v10 coolermasters. If not, I hope to get that money refunded down the road (will have to check into this later).  
? Not sure if the motherboard change really happened, will probably log into Live Chat again tomorrow to make sure. Seemed like passing-moment idea, and I do not know if it was fully recognized.  
 
I will update as I continue this process!

Lee was fantastic. They are a wonderful purchase and this is my second purchase from the company. Their support is amazing.

After ordering a computer from ibuypower.com and having an excellent experience with their customer service and speaking with Lee,I referred my friends and family and they have all received the same excellent services.

One day, I was thinking how much I wanted a gaming computer and remembered seeing an article in Maximum PC about iBUYPOWER's great deals.  
I quickly chose the computer I wanted, customized it, and placed my order. From the very beginning I have received amazing customer service. iBUYPOWER connected me to a sales represenative, Ms. Pauline, and she has updated me on every step that was being taken on my computer with frequent emails letting me know what they were doing and how close to shipping my computer was.  
When I had questions, she replied promptly and never had me waiting for even a day. Finally, as icing on the cake, when my order had shipped, I was given an email telling me that if I ever had concerns or just a simple question while working my new computer, that I call her.  
Thank you iBUYPOWER and especially to my sales represenative, Ms. Pauline, who made shopping here such a pleasurable experience for me and guided me every step of the way in what I truly feel has been the best customer service I have ever received.  
 
EDIT: Never count your chickens before they hatch. I received my IBP computer about three days ago and after hooking everything up, the computer failed to power on. I checked all the connections and they seemed just fine. I sent two emails and no reply, today I sent a message to techsupport and am waiting for a reply. After the glorious service I received during production, upon receiving my computer, these issues have unfortunately left a bad taste in my mouth. It was the first time I received such great customer service through the internet, but it is also the first time I have had an issue with a brand new computer.  
 
EDIT: Finally got in contact with the tech support. I'm ending up spending more than I meant to in months. The toll-free number cost me since I'm stationed overseas and the customer service representative told me I had to pay for shipping as well because I am overseas. It is not my fault that I received a defective product, but I'm supposed to shell out the likely $80+ to send my dead PC for replacement. I do appreciate the willingness of IBP to fix the computer for me, but I never want to go through this again, that being said, I'm opting for a full refund. Hopefully this process will go smoothly. Word of advice for military or civilian personnel stationed overseas...buy your PC at an actual electronics store or build your own from parts you buy at the store. All this ended up being way more trouble than it was worth, even if I were to get the PC back in working condition.

This review was modified by its author, Ciscoloco86, on 8/20/09 9:38 AM.