I wanted a PC for gaming, people have told me that building a PC myself would be cheaper, but I've never done it before so I decided to buy one instead.  
 
I looked around at many websites, and ibuypower is definitely one of the cheapest sites for gaming machines. I customized one and ended up around 2k. I placed my order on 8/8/09, it was assembled in 4 days, (I used no rush service) and I received it 5 days later after it was shipped out. This company is located in CA and I'm in MA. What was great was after you submit your order, an expert actually looks at your customization and offer you suggestions via email or phone. They recommended me to remove a meter that measures the temperature inside the case because the case already comes with one, they also told me to upgrade my power supply to make the computer more stable for extreme gaming.  
 
They also have a feature to let you track your order status, i.e. "assembly complete", "burn in complete", "Quality Test complete", ect. They shipped the computer with Fedex express (shipping was free), the packaging was nicely packaged. One flaw was that the order status page was not arranged by date.  
 
The accessories they offer are also very cheap, I got a keyboard and a mouse for under 20 bucks (logitech keyboard and ibuypower mouse), both are very nice. It also came with a 2.1 speaker for 8 bucks. If you are looking for high end accessories, you should buy them from another place for a cheaper price.  
 
During the shipping, the mouse and speakers broke because they were in a separate box. I called iBUYPOWER and told them the problem, they happily replaced both of them free of charge, I didn't even have to go through the hassle of sending the broken items back.  
 
It has been over a month since I got my computer, I am extremely happy with it, all my friends are amazed at my new rig.  
 
As for the price, I looked up all the parts that make up my PC tower and checked the price on newegg, when I added up the prices, it ended up to be really close to the price I paid to ibuypower, in some cases ibuypower is even cheaper. But if you want a monitor, I would recommend you get one from another website like newegg because they have a larger variety for you to choose from. I got a Samsung T240HD for $300 on newegg, also very nice.  
 
So in conclusion, if you are looking for a gaming PC and don't know how to build one, I would highly recommend this company, the price is good, and customer service is also outstanding.  
 
A+ company, highly recommended, keep up the good work. :D

This review was modified by its author, phoenix777, on 9/17/09 11:56 PM.

My laptop sometimes does not boot and has had this problem from day 1. I am about to send it back for the 3rd time and yesterday had the worst customer service experience of my life. They refused to replace or refund my purchase and told me that if the problem never was resolved, I would just have to keep sending it back. I was hung up on once and someone even called me back and left a harassing message on my voice mail. DO NOT DO BUSINESS WITH THIS COMPANY!

i am very happy and pleased that we had a salesperson such as steve wong to help me and my wife thru the ording process. if it wasnt for him we would not have as good as a computer we both now enjoy. thank you steve. jerry

I am writing this review as a journal of my experiences with iBUYPOWER from the beginning (almost) to the end. I placed my order on the 1st of August(late afternoon on a Saturday). Reasonably, the order was received and processed by iBUYPOWER on the next possible business day, Monday the 3rd. I was kindly called by an iBUYPOWER representative on Wednesday the 5th by the name of Lee. He was very pleasant on the phone and detailed to me that the cooling solution I had chosen for my case (a v10 coolermaster for a thermaltake armor mx+ middle tower) would not quite fit. In my haste to determine a solution, I asked if we could just upgrade the case to a full tower and in passing I also inquired if it would be possible to upgrade the motherboard to support not just Crossfire but SLI as well for an additional 29 dollars. Lee took note of my requests and I was pleased that things would be going smoothly from there on out. Unfortunately, as I researched the options, I learned that the full tower case was an additional 68 dollars and that it was a wiser move to save myself around that much to go from a v10 to a v8 coolermaster than have to pay an additional 68 to upgrade the case. As such, I logged onto iBUYPOWER's Live Chat later that day on the 5th (which I assure you is extremely efficient, pleasant, and helpful, and perhaps is better than using the phone)and reached another representative by the name of Danny. Danny was extremely patient with me and informative, confirming that the v8 would indeed fit in the original case that I had chosen (as of today, the 8th, the v10 is no longer a choice for a cooling solution). As it was the end of the work day, I believe I had kept Danny past his shift and outstayed my welcome with him... for I, in my own stupidity, did not have my Confirmation Number on hand with which he could apply the changes I had requested. As such, while I fumbled around, Danny finally headed home - understandably. I logged back onto iBUYPOWER's Live Chat, having finally found my Confirmation Number and spoke with Steve about the things I discussed with Danny and supplied my number as well (this was 10 minutes before closing). Though I was slightly frustrated at the fact Steve could not make the changes himself, with only 10 minutes to spare and the difficulty of tracking down an order, I understood where he was coming from. He did, however, assure me that he would inform Danny of the changes and even promised to have Danny call me early the next morning. I found Steve's outgoing nature to make sure things were seen through to be very pleasing and accepted his offer. The next morning, the 6th, I waited about 90 minutes into iBUYPOWER's work day and though no phone-call came, I assumed that another busy-day at the job had managed to way-lay my excellent helpers. So, taking matters into my own hands, I logged back onto iBUYPOWER's Live Chat, where I was greeted by a very pleasant lady by the name of Pauline, who informed me that both Danny and Steve were in and that I could have my pick. I went with Danny as he was the one who was originally taking care of me and he informed me that he did indeed hear from Steve and that the matters discussed were already marked to occur on my build. This, being pleasant news, I decided to inquire as to when he thought the pc might be shipped and he stated that it would either go out later that day (the 6th) or the next day (the 7th). Though these were promised, neither occurred, which I attribute to the issues regarding the hardware I had selected as well as some credit card issues for anti-fraud. That said, my expectation of a 1 day rush build (was a free promotion attached to the PC I had purchased) with ground shipping was done in a manner that I had expected to have my PC in time to go to university on the 13th. Now, being the 7th, with a PC not finished building/shipped, I was worried so I, again, logged onto Live Chat where I was greeted by Lee and where he happily said he would upgrade the shipping from ground to air so that I might get the PC in time for school (I really hope it is the fastest Air Shipping, wasn't specified, a slower one is acceptable, I suppose, as long as it makes it on or before the 13th :D). As of the 7th, the order status on their site says all the materials are complete, and it is my hope that the PC will ship out sometime on the 8th.  
 
Current Thoughts:  
+ iBUYPOWER's customer service is doing an excellent job in taking care of me.  
? based off the order status on their website, the credit card has been charged for 1504.00, but I hope it is less than that due to the dramatic pricing difference between the v8 and v10 coolermasters. If not, I hope to get that money refunded down the road (will have to check into this later).  
? Not sure if the motherboard change really happened, will probably log into Live Chat again tomorrow to make sure. Seemed like passing-moment idea, and I do not know if it was fully recognized.  
 
I will update as I continue this process!

Lee was fantastic. They are a wonderful purchase and this is my second purchase from the company. Their support is amazing.

After ordering a computer from ibuypower.com and having an excellent experience with their customer service and speaking with Lee,I referred my friends and family and they have all received the same excellent services.

I bought my pc a month and 2 weeks from now and everything works great at first i was also worried about the review people are giving but when i got my rig. everything change i will recommend IBP to everybody. the only downside is it took them for 4 weeks to be done on my rig. but it was worth the wait. i am happy on my order thanks IBP!!

This review was modified by its author, d34d85, on 7/5/09 4:03 PM.

I purchased from Ibuypower earlier this year. I found the process to be a bit slow, receiving the computer about a month later.  
 
Aside from this, I found IBP to have the absolute lowest price for my order. I was amazed that I couldn't even purchase the parts online for a home build for this price.  
 
The computer works well and I received parts that were better than my order (standard "brand name" GTX 285 video card ended up being the higher grade EVGA card, the i7 920 CPU was bumped up to the absolute newest D0 stepping version, the DDR3 was 13333 rather than 10333 rated as advertised).  
 
Overall I cannot complain about the experience. Waiting a bit longer than expected was a bit taxing on my patience, but the purchase was well worth the wait.

Everyone ask for danny!! He answered all my questions thoroughly without any hesitations. I'm a first time buyer and he helped me from beginning through end with my purchase! Thanks ibuypower for your great customer service and products

This is a great experiences buying a great computer for Ibuypower. The customer service is excellent. The coolmaster Haf 932 case is very quiet and very cool. The intel core I7 920 and EVGA GTX 260 is very fast and graphics is very detailed. Thank You Steve for the recommedations.

Ibuypower was able to build me my ultimate computer and a great price. Big ups to Danny for helping me with my changes.

This review was modified by its author, drkwarlock, on 6/29/09 11:52 PM.

My computer arrived today :-) and I am finally a happy guy. Pauline was a great help and very patient with me which was greatly appreciated. "You are a sweet kid Pauline... I liked your personality." She is a gem, guys. Hold on to that one.

This review was modified by its author, Thistle Dew, on 6/29/09 7:15 PM.

My son bought 3 ibuypower computers, an I always bought from the "other" companies, but he has had good experiences with your company. I configured a computer and called Lee at your company. He was very knowledgeable and helped me make a decision about component compartibility and convinced me to buy from you. I look forward to recieving my new computer. Thank you.

This review was modified by its author, Lindalur, on 6/25/09 11:39 AM.

Very happy with service from Lee, nice gaminng pc's :)

The order process was good. I encountered some issues with my order about some parts not fitting in the case but Jeff was very helpful and the issues were taken care of.