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Store Rating and Reviews iBUYPOWER.COM

Homepage: http://www.ibuypower.com Shop Now at iBUYPOWER.COM

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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.95 / 10
Write a Review
Six-Month Reviews: 132
Lifetime Reviews: 1355

   


Lifetime Rating: 7.39 / 10
All Stores Avg.: 7.90
6.96 Pricing of Products and Services
7.44 Likelihood of Future Purchases
7.07 Shipping and Packaging
7.34 Customer Service
7.00 Return or Replacement
Show Reviews Read all 1,355 reviews below.
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Visa / Mastercard
American Express
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Money Order
COD
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Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
11581 Federal Dr.  
El Monte, CA 91731
customer support email:
comments@ibuypower.com
phone:
(888) 462-3899
customer support:
(888) 462-3899
business hours (est):
7:30am~6:00pm PST Mon-Fri  
10am~3pm PST Sat.

FAX: (626) 228-1205


Trust and Ethics Policy
 iBUYPOWER.COM Customer Reviews
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Very Satisfied
Reviewer: SLarmore
Click Here to See the Profile for SLarmore

3/9/10 11:55 AM
ibuypower.com is the best for gaming rigs, the customer service rep Lee was very helpful! I have bought several pc's from this company and never have had any problems whatsoever with the products they provide.

This review was modified by its author, SLarmore, on 3/9/10 4:45 PM.

Very Satisfied
Reviewer: ottospiele
Click Here to See the Profile for ottospiele

3/8/10 3:22 PM
Great computer, no problems. They took the time to call and make sure everything would work properly together. They even upgraded the case to the correct size.  
 
Richard Lee was fantastic in helping me with the shipping.

Very Satisfied
Reviewer: Victor75
Click Here to See the Profile for Victor75

3/5/10 8:31 PM
I was referred to IBUYPOWER by an IT guy in my University. My purchase went smoothly. After reviewing the parts on newegg, I figured that the mark up for assembly and delivery were reasonable.  
 
As for customer services, I did inquire about modifications to my order. The call was answered immediately, the wait time for the tech was no more than a few minutes and my order was adjusted.  
 
I would check out their site before building another fast machine because after you factor in your time and effort it might be worth it to you have it built and delivered.  
 
 
 
 
 
 
 
 
 
 
 
 

Very Satisfied
Reviewer: Dr Tim
Click Here to See the Profile for Dr Tim

3/2/10 1:12 PM
Well I have been up and running on the new computer for a couple of weeks now.  
WOW  
WOWZER  
Insane speed and performance. I will never buy another DELL computer. Dell slaps all kinds of crappy software on your new computer.  
This computer is a speed demon. I can crank away all day opening and closing programs and never once do I see a slow down or need to reboot. Graphics rendering that used to take minutes are done in a couple of seconds. An amazing work tool. It has taken me time to get used to the super speed, I am used to waiting and pausing for computer to get done.  
Water cooled rules.  
I loved that I could custom order and have great parts installed at a very reasonable cost.  
I highly recommend this company.  
My son is getting tired of emails and phone calls about how great the new computer is. haha  
He bought an iBuyPower computer off Costco.com and loves it.  
We are old time hardcore computer users and gamers.  
I am so much more productive now and get things done super fast.  
Steve answered my questions and kept me up to date on the progress of mine being built.  
Steve Wong  
(888) 462-3899 Ext-1147

This review was modified by its author, Dr Tim, on 3/2/10 3:16 PM.

Very Satisfied
Reviewer: foxesunited
Click Here to See the Profile for foxesunited

2/26/10 5:35 PM
Great computer. Spoke with Lee.

This review was modified by its author, foxesunited, on 2/26/10 5:39 PM.

Very Satisfied
Reviewer: seafox7
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2/26/10 11:16 AM
This merchant has an extremely potent customer service presence.  
 
- I ordered a custom built gaming PC. There was some delay between the order and the delivery, however, every query that I sent was not only answered, but answered with specifics of the entire construction process. There was a good reason for every single delay (I did order some pretty off the wall parts), and the sales team kept me in the loop on all of it.  
 
- In Feb of 2010, my home was robbed, and this same PC was stolen. I couldn't find the original invoice anywhere (to give to the insurance company) but within 16 hours of the request, they sent me a copy of the original receipt with a personally typed email offering condolences for my loss.  
 
As far as the retail itself...extremely high quality and when the computer arrived, a good deal of care was placed in the packing and stowing of all the equipment, to include internal protection of the hardware inside the case.  
 
Extremely high quality merchant, they will be getting repeat service from me, (just as soon as this insurance check goes through).

Very Satisfied
Reviewer: HayBrown
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2/26/10 2:04 AM
Support there to help. Order came on time and safe. GREAT

Very Satisfied
Reviewer: pitbull23701
Click Here to See the Profile for pitbull23701

2/25/10 9:20 PM
I had an exelecent customer service experience with IBP. When i first ordered my pc with them i was at work and had limited time online so i made the order got my order number then the following monday called and added rush service and shipping protection. everything went off without a hitch i recieved the pc feb 24th. opened it up and i havnt been more happy with any other pc ive ever purchased before. it truely was a cost saver going with iBUYPOWER and they didnt spare any quality for the lower cost unlike some larger companies would. anyway long story short i would defently buy from them again.

Very Satisfied
Reviewer: cjordway
Click Here to See the Profile for cjordway

2/25/10 5:07 PM
well i ordered a pc from here of feb. 22 2010. i will update this once i recieve my pc to clue in on how it runs and such but now will comment on the ordering process. i paid for next day build rush and 3 days later it is now in shipping. this is a negative since i paid extra for a 1 day build but they did upgrade my shipping which will make it still show up on about the same day so really cant complain there. there costomer service is not as bad as dell/alienware but they do seem easily aggitated. this could be for the fact i called in everyday. i would also like to say i ordered an alienware 2 mo earlier it was still on backorder so maybe they felt my aggravation which in return made them a bit aggravated. although i have not got this yes the quality should be what any diy person should ecpect. these parts are all the same as whats on new egg and for them building it cost me 50 extra dollers not bad. at this point i give them 4 out of 5 stars because they didnt hit the deadline i paid for. although when i get the pc if everything is how it is suppose to be i will say 5 out of 5 cause 3 days and a bit better componets is alot better then alienware 2 mo backorder with not as good a rig.  
 
3/3/10  
ok got my pc yesterday and besides a wire loose it is great 100% happy. thanks Brian. i now say they are 5 checks

This review was modified by its author, cjordway, on 3/3/10 1:36 PM.

Very Satisfied
Reviewer: bgreink
Click Here to See the Profile for bgreink

2/25/10 3:47 PM
My son had me buy my first computer from Ibuypower last year and the experience was so good I bought a second system this year. The website is easy to understand for a 50 year old and the PC we got last year has worked great. Thanks Lee for all your help.

Very Satisfied
Reviewer: rocketfish
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2/24/10 7:45 PM
Great service and excellent communication. Picked up my system in person. Hot receptionist too!

Very Satisfied
Reviewer: reageo
Click Here to See the Profile for reageo

2/24/10 5:04 PM
Everything worked as advertised. Computer is on 16 hours a day. Sales person Steve was very polite and helpful.

Very Satisfied
Reviewer: douglasbrandt
Click Here to See the Profile for douglasbrandt

2/24/10 2:26 PM
I am extremely pleased with the Battalion 101 CZ-9 Ultra Notebook.It has performed well beyond my expectations for being such a small and compact computer.I would recommend it to any gamers out there.Thanks for your help in this decision DANNY!!

Very Satisfied
Reviewer: Apbrown42
Click Here to See the Profile for Apbrown42

2/24/10 1:57 PM
This is the second purchase I have made from IBuyPower.com. Great value, great product and great support. There was one small issue but a quick talk with Danny and problem solved. I would recommend and do recommend IBuyPower to anyone looking for a fast, inexpensive computer.  
 
-Andy

Very Satisfied
Reviewer: pricege
Click Here to See the Profile for pricege

2/23/10 9:33 PM
EVERYTHING ABOUT THIS PURCHASE WAS OUTSTANDING - FROM DISCUSSING THE DETAILS WITH BRYAN, KEEPING ME POSTED ON THE STATUS OF BUILD, TO RECIEVING A UNIT THAT WAS PACKAGED WELL AND BUILT AS GOOD OR BETTER THAN I COULD HAVE BUILT IT. MORE THAN I REALLY EXPECTED!!!!

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