broadway photo sales people are blatant liars and anyone who attempts to buy from them will either be ripped off or treated very badly or a combination of the two. Wish I had done my homework before I placed the call but luckily the obvious lies put me off and I have the good fortune of not relying on these thieves for anything.

I found the cheapest price for a Canon ZR850 camcorder, $183 + 9.99 S&H. Seemed great. I got an email that said I needed to call them for "verification purposes". I was not initially alarmed because I know some companies are proactive about credit card fraud. Ok, but the only thing these guys (bozos) verified was that I had an order number. After that it was how about a 1500mAh battery for $100? I said no, because I got one for $15 somewhere else... $100 for a battery? Please don't get suckered into handing these guys your money.  
 
*** For everyone's information, just like everybody, I got a "back-order" notice. The funny thing is that the product is still listed on the web page and also that the email came exactly 5 seconds after midnight of the same day I called and they tried to sell me a $15 battery for $100... what are the odds? ***  
 
This place seems like a perfect target for investigative TV... I wonder how many random purchases where the buyer doesn't take the overpriced accessories are backordered... My guess is 100%.

This is one of the worst companies that I have had the displeasure of dealing with. Ordered a Canon digital camera--lowest price I found on the web. Site stated that it was "In Stock". So I placed an order, had to call them to confirm that I'd placed the order a few days later. Stated that my order was on its way.  
 
Then an email stated: "This e-mail is being to sent to update you on the status of your order # W1281772. Your credit card had has not been charged due to the fact that the product you ordered is currently on back-order. When the product arrives we will e-mail you and then process your order.  
 
For updated order status, shipping and tracking information, or to cancel your order visit the "My Account" area of bwayphoto.com or you may e-mail us at support@bwayphoto.com. We apologize for any inconvenience.  
 
bwayphoto.com, Staff support@bwayphoto.com"  
 
First, I could not check on my order online--the website could not retrieve it. Second, every call I placed to their 800# was fast busy or circuits are busy.  
 
Third: When I emailed them 12/8 for a status, days later (12/11) their curt response was "The order is currently unavailable at this time and may take 4-6 weeks. I apologize for the inconvenience."  
 
I immediately wrote back stating "I'm sorry but this is not just inconvenient and not acceptable.  
 
This was supposed to have been a Christmas present.And it was listed as in stock when I ordered it.  
 
What happened and what options can you provide as an alternative other than to wait until the end of January?"  
 
No response. Lines busy all the time. 12/23 Checked the website and BOING: there was the SAME Canon camera now "in stock" but higher priced so I wrote: "I'm seeing on your website that this item is now in stock but at a higher price than when I placed my order. I cannot get through to your customer service number and have been trying for 3 days now.  
 
How can this item be now in stock and I not get any notification that this order will be filled?  
 
I have not gotten any response from my emails nor any idea if this order is misplaced or cancelled or to be honored.  
 
Please provide a status ASAP."  
 
12/26: They wrote this helpful handful of words: "The order is still not available at this time."  
 
I canceled my order today and will be calling my credit card company to warn them.  
 
STAY AWAY FROM THESE GUYS.

This review was modified by its author, ghuang, on 12/27/07 11:01 AM.

Beware of Broadway. The price indicated is just to lure you in. I was razzled dazzled. After they were done with me I was paying B&H photo listed price. I would have rather bought it from the renowned B&H photo. Low prices is a sure fire suckers bait. I only hope that it has a USA warranty. I found Broadway Photo thru a site named "lowpricedigital" by entering the name of the lens I wanted on Goggle. This site has Broadway Photo as the holder of the "Customers Trust Award" with five stars which why I ordered it from them. I am very dissatisfied. I haven't got the lens yet; Standby for update. Moral of the story: BEWARE OF WEB SITES THAT FALSELY RATE COMPANIES WITH FIVE STARS!  
Update: OK I'm not a fool. I called my credit card company to stop charges from Broadway Photo. My credit card company said I needed to call the company to cancel the order or cancel my credit card. I did the surefire thing. I canceled my credit card for a new one. NEVER NEVER LET YOUR GUARD DOWN!  
Beware of lowpricedigital, this web site also list other companies with 5 star ratings that have the most low life reviews posted I've ever seen.  

This review was modified by its author, Joesurfa, on 12/24/07 2:35 AM.

I bought a Canon 5D back in august from them (Preferred Photo). I was new to buying gear and had no idea sites like this existed. I placed the order online, no order confirmation appeared. So I waited for an email. An email arrived a few days later saying for security reasons to call and confirm the order (still no order number). I called and they asked my name and looked it up that way. Well a few min later I was git up for all kinds of extra accessories (that I was actually going to buy) and the price came out to the standard price of the camera. I was supposedly getting 2 extra batteries (Canon brand, I verified this multiple times), and canon chargers and an extended canon warranty (I even called back to confirm this, at the time I didnt know such warranties didnt exist.) I repeatedly asked for an order number and got a string of jumble that changed each time. It was obvious they didnt have one. Well, 3 weeks later the camera arrived, a FAKE mac photo warranty, 2 off brand canon batteries and an off brand charger and my card was charged $300 more then it should have been. I called back and instead of a refund they sent me more of their junk accessories. Wow was I stupid to go with them. I completely knew I shouldnt but I bought anyway.  
 
I later found reseller ratings (a shame I didnt see it before) and on there saw that preferred photo posts its own "good comments". How sad. Why not just do good business? Stay faaar away....

I attempted to purchase a camera from Broadway photo. I was then forced to call in to complete the order. When I called they attempted to hard sell me additional items. Then I was informed that i had purchased the Japanese version and if i wanted the US Version i would have to pay approximately $125 more. I canceled the order and told them the website did not indicate this was a non US model.

I ordered a Panasonic Lumix DMC-FZ18K digital camera from them on 11/27 online. I got the email to verify my order and did so on 11/29. They tried to sell me accessories, I refused.  
 
I called them today 12/18 because I hadn't received it. After being on hold for 20 minutes they claimed I ordered a refurb model and it was on backorder. They also claimed they sent me an email on 12/2 regarding this-never got it. I checked the web site and told them I ordered the one listed on the web site and it says absolutely nothing about being a refurb. They insisted that I had ordered a refurb. I cancelled the order and they promptly sent me an email regarding that. DO NOT BUY FROM THEM, THEY WILL LIE TO YOU!

I attempted to purchase a camera from Camera Addict and Broadway photo (same company). I was then forced to call in to complete the order for both during which they attempted to hard sell me additional items. Then I was informed that i had purchased the Japanese version and if i wanted the US Version i would have to pay approximately $125 more.

I ordered an olympus evolt E-510 from prestige camera because the site I was on gave them a 5 star rating. Called the next day to confirm order only to have a rep try to hard sell "upgrades" which actually are suppose to come with the camera and are extremely overpriced, I took the "upgraded battery" and rapid charger, After I was off the phone I found all the horrible true ratings about this company. I immediately called back and canceled my order, and I'm notifying my credit card company not to accept any charges from that company. What a mess, never again. DON'T DO BUSINESS WITH THESE PEOPLE, A TOTAL SCAM.

This review was modified by its author, msquab, on 12/17/07 11:22 AM.

I wish I had found this website prior to placing my order so I didn't end up wasting my time. As per all the other reviews, when I finally did get through to "verify my order" as requested, I got hit with the usual upselling. I expected this and was prepared to just decline, but then I found out that they were actually trying to sell me the chinese model of the camera that was very clearly advertised on the website as having "an american warranty". This was not the case (the warranty was chinese so if anything went wrong I'd have to send the camera back to china). It also meant the camera couldn't use american accessories and I would likely need the chinese power accessories as well. Just beware that the website is deceptive in this respect. You really do only get what you pay for! I was lucky enough to be able to cancel my order without too much resistance from them, so I suppose this is a plus.

This is definitely a bait and switch company. Beware.  
 
I ordered by phone a canon lens advertised on their site for $899. I asked the salesman if it came with Canon's US factory warning. He said no, the $899 one was gray market and did not include the warranty. I had to pay $979 to get the warranty.  
 
When the lens arrived, the warranty card was missing. A quick call to Canon confirmed that the lens that Broadway sent me was "gray market" and not eligible for warranty repair.  
 
When I called Broadway to complain, they denied every telling me they were selling me a lens with a Canon US warranty, and tried to sell me their store 5 year warranty at a reduced price. I refused and they said they would let me send it back minus the cost of shipping it to me and the cost of me shipping it back.  
 
Fortunately the lens seems to be working fine and I hopefully I won't need any warranty work on it. Broadway refused to give me a credit for charging me non-gray market rates for a gray market lens.  
 
Lesson learned.

Ordered my product WITH FREE SHIPPING in the morning, and by afternoon I get an email asking me to call them to confirm the order.  
All this was merely some scheme to try and up-sell about 5 other accessories I did not want or need.  
By the end of the call, the person tried to SNEAK BY the fact that he was adding HANDLING AND INSURANCE charges of nearly $15 to my order.  
I asked him to cancel the order immediately and explained this was bordering on fraud.  
>>>>!!!!! BUYER BEWARE !!!!!<<<<  
I only hope they truly DO cancel the order, so I don't have to bring legal action against them.

I purchase a Canon EOS XTI 400D digital camera and a 5 year extended warranty. Great price on camera w/ lens at $526.00. I immediately received an order acknowledgement email asking me to call them for security reasons. When I called them to acknowledge the order and credit card I was switched over to a salesman that begin to tell me that the battery that came with the camera would only power the camera for 15 minutes and that I should purchase a long life battery and a camera case to protect my investment. I explained that the camera was a gift for my son and I was not going to spend any additional money for the gift. He then told me that my son would be very unhappy with the Canon battery and I told him to either accept the order or cancel it. At that time he explained that the order would be processed and shipped in 2-3 days.

Thanks for the feedback. Saved me a big headache. Almost hitting the order button for a Sony Bravia XBR KDL-52XBR4, I am so glad I came here first!  
First noticed:  
RESELLERRATINGS ADMIN NOTES  
We detected and disabled 50+ fraudulent "Very Satisfied" reviews for this merchant.  
 
No doubt the sellers themselves because you can't have this many DISSATISIFED customers (600+) and expect ANYONE to truly be satisfied. And then headed to this site to read the numerous aliases: http://sheddingsomelight.com/buy-cameras/list/dealers-bwayfam.html  
 
Just goes to show, it pays to check EVERYONE out before purchasing online!

I ordered a Canon Powershot S5 from them. Got the usual "Please call our processing dept" email to verify and process the order. Got the same story (Japanese version, menu, no battery etc. etc.). I asked the guy if their store was located in the USA. He said yes. I said that I stay in the USA and the official language is English, so why the hell do they advertise a camera with Japanese on-screen instructions for sale in the US? He got angry, and so did I. Told him that I don't want to listen to his lies and to cancel my order. He said "your order is cancelled" and put down the phone. Later the day I got an email to confirm my cancellation. I was still mad and decided to get some revenge. They have a Google sponsored link which means basically they pay Google (between 5c to $1) for every click on their link. Being a bit of a computer geek I downloaded a trial version of "Action Mouse Mover" and configured it to click between Google and their sponsored link a few 1000 times. Save’s your hand and finger. Hopefully it will cost them some money. Also stay away from USAphotonation. To be on the safe side, I asked AMEX for a new card as some people reported fraudulent charges later on their cards after cancelling orders with these and other scammers. Ended up ordering from Buydig.com for about $40 more, complete with USA warranty and free shipping. Here are photo's of their (scammers) so called shops that was posted on the web.  
http://donwiss.com/pictures/BrooklynStores/h0049.htm  
http://donwiss.com/pictures/BrooklynStores/h0101.htm  
 
UPDATE: 11/14/07  
Just received my camera from buydig today. Factory fresh with everything included. Super-service.  
I would be VERY skeptical about any positive reviews posted about this company (Broadway Photo and all their aliases) as it is most probably posted by themselves or their employee's in an attempt to cover up their fraudulent activities. If you do a Google search on their reputation you will find that they make their money mainly from scamming (lying, selling overpriced accessories, resell accessories that normally comes standard in the box, restocking and cancellation fees, costly useless warranties, outrages shipping charges) and are up to no good. If you (must be crazy to) insist doing business with them, be sure to record every conversation you have with them on the phone (before giving them your CC number) as you will need it when the fun starts. They belong behind bars.  
Also look here:  
http://www.youtube.com/watch?v=1gR6ZyBOkOw  
http://www.youtube.com/watch?v=iNw3DTS0oak  
http://www.pcworld.com/article/id,107855-page,1/article.html  

This review was modified by its author, deanom, on 11/18/07 9:31 PM.