They said they have Pentax DA* 16-50mm lens in stock when I've emailed them to make sure before I order. After I place my order, three days later, they canceled my order saying that I've requested to cancel my order which I did not! When I called the customer service person said the do not have the item in stock! From the email conversation below, other person from their customer service confirm me that they've got the recent stock last week! Now I'll wait for my refund! Do not trust or buy from this store! This is base on my real life experience with Prestige Camera.  
==============================  
As per your request, this e-mail is confirming the cancellation of your order # 54029100.  
If your credit card has been charged and your order did not ship, your card will be refunded in full. Please allow 24 to 72 hours for the refund to be posted to your account.  
 
Thank you for choosing Prestige Camera. Should you need any further assistance, please e-mail us at support@prestigecamera.com.  
 
prestigecamera.com  
 
==================================  
From: Support@prestigecamera.com <Support@prestigecamera.com>  
Subject: RE: Query regarding Pentax DA* 16-50mm  
To: xxxx  
Date: Monday, March 1, 2010 1:38 PM  
 
I will make a note of it on your order.  
 
From: xxxx  
Sent: Monday, March 01, 2010 4:31 PM  
To: Support@prestigecamera.com  
Subject: RE: Query regarding Pentax DA* 16-50mm  
 
Thank you for your response. I've ordered the lens with your company. My order number is: 54029100. Could you please make sure the shipment has extra protection against damage during the shipping? It would be great if you can include the fragile symbol on top of the shipping box.  
 
Thanks,  
 
xxxx  
 
--- On Mon, 3/1/10, Support@prestigecamera.com <Support@prestigecamera.com> wrote:  
 
 
From: Support@prestigecamera.com <Support@prestigecamera.com>  
Subject: RE: Query regarding Pentax DA* 16-50mm  
To: "'NamThy'" <nam_thy@yahoo.com>  
Date: Monday, March 1, 2010, 7:23 AM  
 
All our items are the new stock. We got them in last week.  
 
 
From: xxxx  
Sent: Monday, March 01, 2010 10:13 AM  
To: Support@prestigecamera.com  
Subject: RE: Query regarding Pentax DA* 16-50mm  
 
Could you please confirm me whether this is new stock or not? I would not want to have SDM failure and focus issue that is very usual for this lens.  
 
Thanks,  
 
xxxx  
 
--- On Mon, 3/1/10, Support@prestigecamera.com <Support@prestigecamera.com> wrote:  
 
 
From: Support@prestigecamera.com <Support@prestigecamera.com>  
Subject: RE: Query regarding Pentax DA* 16-50mm  
To: xxxx  
Date: Monday, March 1, 2010, 5:50 AM  
 
It is currently in stock.  
 
The serial numbers are not scanned in our system until the item is shipped and given that I do not have access to the warehouse I am unable to get the first 4 digits of the serial number. I apologize for the inconvenience this has caused you.  
 
From: xxxx  
Sent: Saturday, February 27, 2010 12:04 PM  
To: info@prestigecamera.com  
Subject: Query regarding Pentax DA* 16-50mm  
 
Hi,  
 
Could you please help me to verify if the current Pentax DA* 16-50mm you have in stock or not? Also is it possible that you can give me the first 4 number of the lens serial number? I just want to check whether it is latest release or not before order.  
 
Thank you very much for your help,  
 
xxxx

I was told from Pentax that you are a non-authorized dealer and that the camera you sold me was probably Gray market or reconditioned. Since my camera immediately had a problem and you didn't want to deal with it and told me to contact Pentax, I am not pleased with my first time dealing with Broadway Photo!  

This review was modified by its author, aj1, on 12/18/09 3:12 PM.

THEY ARE SHADY! I was sold a Nikon D80 that is a gray market (they call it an "import") after being told on the phone by a customer service rep (which no longer works there, big surprise!) that it was an American camera!!!!! This is illegal!!!! I am unable now to send my camera to Nikon USA to be fixed and after 7 months the camera is messing up!!!! They were unapologetic and basically said that it was my fault and I shouldn't have listened to their sales rep and I should have read the fine print!!!!! NEVER EVER BUY ANYTHING FROM THEM!!! YOU DON"T KNOW WHAT YOU WILL GET!!!!! And yes the camera is under their warranty so I can send it in (not to nikon USA!) but I still have to pay for labor. The point is I WAS MISLED and I feel that I was lied to, not that they wont fix it! I was told my d80 was not an import model and I just found out 10 months later that it IS an import model. Their sales rep lied to me! That is my problem with this company.

This review was modified by its author, ashleyh, on 12/10/09 10:23 AM.

Addendum 09/16: THIS HAS GONE FROM BAD TO WORSE; received a call from "Brian" from Broadway photo after posting a complaint on this site. I told this person specifically what I wanted as a resolution to this situation. At no time during the conversation did I feel that he was even listening to what I might have to say. There was two offers of "product" which I did not have a use for, and as a result was told that there was a certain amount as a maximum that he would allow. It became obvious to me that this person as representative of Broadway photo had no interest in anything other than having the altar or remove the negative feedback on this venue, which I considered insulting.  
Since that time, I had to specifically request a delineated bill from these folks, even though they had my e-mail address, and my credit card had been charged 12 days previous to this request. I then called AM home delivery for an update on delivery and was assured that I would receive a call Sunday night confirming Monday delivery. At 6 PM Sunday, I phoned these folks, and was told that delivery had been rescheduled for Wednesday, and that there was nothing that they could do about it. What I then informed them that it was my intention at that point to cancel the order, and/or refuse delivery if it showed up at any point other than Monday, 15 minutes later I got a call back saying that because they did not want to lose my business, delivery would be made as promised. Delivery was then made on day 20 (delivery was promised from 7 to 10 days).  
Again, Excuses, yes. Service, no. I'm reminded of a Middle Eastern proverb: after the sale is made, the customer is of no sixteenths value. I'll not order from these folks again.  
(original post)  
Ordered Mitsubishi LazerVue from these folks. Between the time of the initial contact with "Eric" and an exhaustive conversation regarding price, delivery, etc. (approximately 4 hours) I decided to order. At that time I was told that the price had gone up $400. I was told by the representative that he would stay with original price, but insurance would be 4%. I was then promised a delivery of 7 to 10 days. On day 13, I inquired as to why the product had not been delivered, and was assured that they would expedite the matter and advise me of the results of their efforts. On day 14 I again called and was told that delivery may be made on day 19. In every instance where there was a problem, it always seemed to be that I needed to be transferred to someone else, and/or it was someone else's responsibility. Excuses, yes. Service, no. I'm reminded of a Middle Eastern proverb: after the sale is made, the customer is of no value. I'll not order from these folks again.  
 

This review was modified by its author, posgudni, on 9/18/09 8:44 AM.

I had ordered a connection cable to hook my GPS to my car. You sent me an connection cable for my Nuvi GPS which does not work. You sent me a package of cable/connections made for mobile phone, MP3 player; digital cameras. I need to know how I can return these items to you. I also request a full refund for this purchase and full refund for mailing cost also please. Christopher

This review was modified by its author, Christopher58, on 8/13/09 8:19 PM.

I purchased a Panasonic AG HMC150 camcorder from Broadway Photo after finding them on the web. Their advertised price was too good to be true. I contacted them by phone with questions on accessories and through high pressure sales tactics and offers of specials on the accessories I ended up with a total bill of $4,499. When I received the camcorder the box it was shipped in had been poorly tapped together and it had been left on my doorstep.  
 
The invoice did not show a breakdown of costs. When I requested one I was refused—Broadway Photo stating that it was a package deal. At no time in my dealing with the salesman was I made aware of this. Although I was told I had free shipping there was $150 of handling and insurance, again I was not aware of this at purchase. I was told I was getting high quality accessories—the cost quoted and the assurances by the salesman certainly suggested this. When I received the accessories I could not verify either the quality or the pricing, by the invoice or researching online. The salesman told me the accessory battery I ordered was a high capacity 8 hour battery priced at $300. When I received the battery it was the same battery that I could purchased elsewhere for $150-160. This was the only accessory I was able to verify.  
 
I contacted Broadway several times on issues with this order. I did get a charge back on the battery but the lack of breakdown of the costs, questions on the quality and suitability of the accessories and other factors lead me to desire to return the entire order. I was not aware of the return policy at the time of the order, the small print on the invoice stating a minimum of 5% restocking fee and no refund for shipping and handling was my first awareness of this. The salesman made no mention of the return policy and it was not obvious on their website. I checked their website for their return policy and found it buried several levels down. When I pushed for returning I was told the restocking fee was 15% and it could go as high as 17% and I would have to sign an agreement before they would issue an RMA.  
 
I ended up returning the order without a RMA—the shipping and handling was under $20. Since I had made the purchase with a credit card I disputed the charge. I did get most of my money back but the experience was very unsatisfactory. I would not recommend purchasing any equipment from Broadway Photo.

I ordered a Camera kit for $3495. They called me on the pretense to verify my information, then tried to sell me a bunch of accessories. I can deal with that. But then real quickly, the salesman mentioned that there was an additional charge of $279 for insurance (8% of purchase price). I objected. He went to a supervisor and came back offering it at $104 (3% of purchase price.)  
 
I said no and cancelled the order.

WORST COMPANY YOU CAN EVER HOPE TO DO BUSINESS WITH!! I have been communicating with them for the past three weeks with regards to availability of 25 units LG DS420 projectors and with a very absolute assurance they replied every time that they had them in stock. My company is commited with an overseas government licitation to supply this 25 units. We commited based on what Broadway Photo. com promesed us....Today, as we are finilizing the order ... not only they surprised us with some unexpected hadling charges, but after going through all the troubles in placing the order, I called to get confirmation and they slaped me with : Sorry, but we don't have them in stock.  
 
Unfurtunately, their sorry will not resolve my situation, since because of their deception, now I cant get these products anywhere else on time to deliver to the goverment agency and we will be BANDED from doing business for the NEXT THREE YEARS with the goverment due to unfulfillment of an order.  
 
All at BROADWAY PHOTO are not only unproffessional, but they have a horrible customer care and service. Actually they simply don't care. It's been a horrible day for us!!!

I purchased HDR-XR520V, 240GB High Definition HDD Handycam Camcorder advertised FREE GROUND DELIVERY.  
 
THE CAMCORDER IS BRAND NEW AND LOOK GREAT.  
BUT MY SHOPPING EXPERIENCE WITH THEM WAS VERY LOUSY.  
 
AFTER RECIVING MY CAMCODER I FIND OUT THAT I WAS OVER CHARGE $ 49.99  
After I complained them on the phone they informed me it was a handling fee & insurance. I never authorized these extra charges that I was not aware. They never send me invoice about this extra charges just an email me  
that we have received your order.  
On the end they offer to credit half $25.00 back to me. But I’m steel not happy the way I have this extra charges.  
Please be aware placing any orders with them. Even they say free shipping it is not free. They will charge you for Handling and other fees they want to include and very briefly note on the phone total amount $.... and never mention about handling and insurance fee separate they just include it in total amount. You are assuming they are honest people and doing right thing but not, please double check everything they say the best thing before authorize any charges ask them to mail you invoice so you can see what you was charge for.  

We placed an order for a Panasonic VIERA TC-32LX85 32-Inch HDTV with broadwayphoto.com and within 48 hrs, we received an email from them asking us to call them to verify and process our order. When we called, we realized that their high-pressure salesman was simply trying to sell us a list of additional TV accessories. And it was during the phone call that we learned the TV does NOT even come with its base! Every other electronic store sells the TV and the base as a unit, but it seems that broadwayphoto.com sells their TVs by their individual components. It's outright bait-and-switch. We canceled our original order and we would never do business with them again. Buyer beware!

Terrible bait-and-switch company.  
 
I ordered a Nikon 55-200mm lens... called to confirm. When I politely turned down all the accessories, I was told that I'd ordered the "foreign" version of the lens and if I wanted a US version (with English manuals, etc) I'd have to pay ~$40 more ...  
 
I told them I didn't see 'foreign' anywhere on the web-page I used to buy the lens. The salesman ensured me it was there: so I made him wait while I checked. It was not there. I read most of the page to him and asked him to tell me where this information was: he said he didn't have access to the net but still insisted it was there!! Incredible...

I ordered a gps unit which was supposed to be new. The item I received appeared to be unused but upon trying to register the warranty I found someone had previously filled out the registration. I sent an email to Broadway requesting a replacement to no avail. I also received the hardsell and a lot of lies about needed accessories. STAY AWAY FROM THIS COMPANY!!!!! SCAM ARTISTS AT BEST!!!!

todays date 01/17/2008. ordered advertised low price , got the better battery pitch $99, how about this $$$, how about that $$$, No thank you just the camera, No problem says the Bway man. Problem I find , it is always on backorder. 4 to 6 weeks. then 4 to 6 weeks, then 4 to 6 weeks. Priceless and very entertaining.Some Mom's kids.

DON'T get suckered!!! The only "satisfied" reviews hereunder are posted at the request of the shopowner (except for the one that describes a terrible dissatifaction with "cuss" words, but that must have inadvertently clicked "satisfied" in his/her angst!  
Just like One Way Photo, Camera Addict, Broadway Photo and a host of others, THEY LIE and MISREPRESENT EVERYTHING (hidden costs, misrepresented characteristics, ...).  
HELP THIS SITE AND TRUTHFULNESS by taking the time to click on "NO"-t useful after all the single line comments that don't give any transaction detail. EXTERMINATE THEM ALL!!!

Preferred Photo is a TERRIBLE company, i tried ordering the olympus sp-550 uz and called in to make sure it was teh US model for 244 and was in stock, the rep said yes to both, so i go online and order...today i get an email to confirm and they confirm my order, i say yep...he tries to sell me accessories...during this time i ask to again make sure its the US model and not japanese model, he says yes...i say just the camera please...he then asked if iw anted to the US warranty, i say what? he says its an overseas camera and the menu will be in japanese...WHAT THE CRAP, I JUST ASKED THIS---how misleading, they are lucky they confirm the order or theyd be out of luck...piece of junk company