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Store Rating and Reviews ZipZoomFly.com (Formerly Googlegear)

Homepage: http://www.zipzoomfly.com Shop Now at ZipZoomFly.com (Formerly Googlegear)
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Six-Month Rating: 5.19 / 10
Six-Month Reviews: 118
Lifetime Reviews: 10415
   
Lifetime Rating: 8.26 / 10 All Stores Avg.: 8.15
6.73 Pricing of Products and Services
4.77 Likelihood of Future Purchases
5.52 Shipping and Packaging
3.52 Customer Service
1.81 Return or Replacement
Show Reviews Read all 10,415 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
39889 Eureka Dr, Newark CA 94560
customer support email:
service@zipzoomfly.com
phone:
510-897-1890
customer support:
510-897-1890
business hours (est):
8:30am - 5:30 pm PST M-F

FAX: 510-360-9615


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 ZipZoomFly.com (Formerly Googlegear) Customer Reviews - Page 689
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Very Satisfied
Reviewer: Koolster
Click Here to See the Profile for Koolster

6/15/02 4:55 AM
This is a great company and the service is real good. I ordered 4 OEM hard drives and they came packed individually in an anti-static bag and foam rubber box. The boxes were 1/2 inch thick all around and fitted the drives snugly; they are a neat idea and shows incredible concern for the product. I mean, I've received drives before that were just thrown in a box and shipped to me, wasn't even in an anti-static bag, so this was amazing. I, also, ordered a stick of memory and an OEM operating system. The memory was in an anti-static bag and taped to the software package. While this is good, so the memory doesn't get lost in the packaging material (as I'll comment on in a minute), I would like to have seen a more "hard" packing method. Something similar maybe to the way they packed the drives, but its a minor issue (well, it will be if the memory works when I install it, I haven't yet). They, also, fill the box all of the items are in with shipping peanuts and boy! do they pack it full of them, its great but annoying too. I wouldn't want them to change that packing method, but I have enough peanuts now to start my own shipping company, lol. Their shipping is terrific, all the items I ordered only cost me $2.50 to be shipped 2 day FedEx total. Well, according to the item descriptions each item was suppose to have free shipping, but when put together they charge you some for shipping. This should be clarified I think in the ordering process, but for $2.50 for 2 day shipping I'm not balking it, it is a tremendously great rate. However, if you order items that don't have the special shipping the rates move up into the just average rating. Actually, I think, if they could make it so if you order items with different shipping costs (i.e. some have free shipping and others don't) the items are shipped according to their shipping rate it would be nice. Such as, automatically group "free" shipping items into one order and normal shipping items into another) that way the we still get the shipping break on the "free" items, which doesn't happen if you mix the two up (as I discovered when initially shopping). Anyway, I find them to be a great company for whom I'll definitely do business with again. Their only competition I can find is newegg. I'll be keeping an updated review on these guys at my site http://corbinnc.tripod.com.

Somewhat Satisfied
Reviewer: o01matt01o
Click Here to See the Profile for o01matt01o

6/14/02 8:43 PM
I am a handicapt small time computer builder. I built 3 in the past year. I purchased a hard drive and 256 meg. of memory for a new computer I am putting together. They had the best prices and I received my things in 3 days. I'd say they did very well. I only have one small problem. The hard drive is a Maxtor DMA133. The drive requires an 80-wireUDMA interface cable to make it work. This cable did not come with the drive and I don't know where or how to get one. I can't use the drive until I get that cable. Any help would be greatly appreciated! Thanks

Reseller Reply    
Posted by
6/18/02 11:45 AM
Dear o01matt01o,  
 
Please note that since our web site does state that this is a "bare drive", no accessories are included. DMA133 cables can be purchased on our web site under hard drives in the "accessories" section. If you have any further inquiries or would like technical assistance, our sales representatives can be reached at 510-739-1890 Ext. 153. Feel free to contact us anytime during our normal business hours 9:30am to 5:30pm PST.  
 
Sincerely,  
Googlegear

ZipZoomFly.com (Formerly Googlegear)

Very Dissatisfied
Reviewer: Kent1024
Click Here to See the Profile for Kent1024

6/14/02 4:19 PM
I made my first purchase from Googlegear on March 4, 2002-a Pentium III 933MHz Processor. I was pleased with the sale and the delivery options, but as a result of FedEx's mistake in mis-reading my address, they attempted delivery twice to an address a block away. When I did receive the package (3rd day for 2nd day shipping) I contacted FedEx-their tracking provided information claiming the delivery was attempted twice, but I had no slips on my door. Then a neighbor from a block down the street found the slips on his door after returning from a trip. FedEx was quick to credit the shipping fees...to Googlegear, of course. I immediately contacted Googlegear and provided them with FedEx's control # for the credit. They claimed they'd credit it back to me as soon as they processed their credit from FedEx. I then did not hear from Googlegear for weeks. My frustrated attempts to get the attention of someone at Googlegear who would solve my problem got the email reply from an employee who apologized for the problem, blamed it on mail server problems, and said it would be resolved soon. Then, the wait continued. After weeks of sending Googlegear customer service emails, most of which were ignored or lost, another reply from a rep at Googlegear with the same story as the previous one gave. Still Waiting...! More emails to them, then another reply with a slightly different story. I finally got my credit around May 18, 2002. I think most people would have given up over such a hassle, but since I didn't Googlegear eventually gave me the credit on shipping. I felt like the cost of my processor doubled as a result of all the trouble.

Reseller Reply    
Posted by
6/18/02 11:54 AM
Dear Kent1024,  
 
We would like to apologize on behalf of our company for the inconveniences in which took place. Normally when situations such as this take place, the process of issuing claims and processing refunds will require about 2 weeks as FedEx does not credit our company immediately. It is not until after the claim paperwork is reviewed by FedEx will they then issue the refund for shipping. It should not have taken this long for your refund to have been credited and we will definitely look into this immediately.  
 
Sincerely,  
Googlegear

ZipZoomFly.com (Formerly Googlegear)

Very Satisfied
Reviewer: sbdruggist
Click Here to See the Profile for sbdruggist

6/14/02 4:08 PM
First time customer, they had great prices, good shipping terms, great website.. I will be a returning customer!!

Very Satisfied
Reviewer: Pacoc
Click Here to See the Profile for Pacoc

6/13/02 6:13 PM
2nd Order from Googlegear.com. Ordered a Liteon 48x24x48 CD-RW(retail). I got free shipping, and it was cheap. Great Company and Easy site. Fast Shipping, and the was packaged well.  

This review was modified by its author, Pacoc, on 1/22/03 3:18 PM.

Very Satisfied
Reviewer: wtd67
Click Here to See the Profile for wtd67

6/13/02 6:11 PM
I have ordered from them several times and everything has arrived quickly and as described, no problems. Their prices are excellent. I especially like the free 2nd Day FedEx they offered on my last item.

Neither Satisfied Nor Dissatisfied
Reviewer: space_cadet51
Click Here to See the Profile for space_cadet51

6/13/02 8:30 AM
Rolling the dice I made my first online purchase. I have ordered 3 items from Googlegear. So far 1 has arrived in fine fashion second should be here today and third is being processed as I type this. If the second 2 come as timely as the first I won't be long in ordering the rest from them. They have GREAT service and all has come packed very well. Thank you Googlegear and I look forward to buying more from you in the very near future.

This review was modified by its author, space_cadet51, on 7/3/02 8:30 PM.

Somewhat Satisfied
Reviewer: catran
Click Here to See the Profile for catran

6/12/02 11:27 PM
Purchased a Maxtor HD at a very competitive price. Received item in 4 days which is not too bad.

Very Dissatisfied
Reviewer: mfrank04
Click Here to See the Profile for mfrank04

6/12/02 1:40 PM
I've got to say I am disappointed this time. Exchange policy takes WAY too long. By the time I get a working device, it will have been more than two weeks since my expidited order was place. Googlegear dropped the ball this time.

Very Satisfied
Reviewer: c_infanti
Click Here to See the Profile for c_infanti

6/12/02 9:38 AM
I ordered an Athlon XP 1900+, 40 GB Maxtor Diamond Max HD, Googlegear case, 256 MB PC 2700 DDR RAM, and an ASUS A7V333 Motherboard. All came within a week via UPS Ground in two boxes, which arrived together. Set it up and everything is working fine. Would definitely order from them again.

Somewhat Satisfied
Reviewer: maint2002
Click Here to See the Profile for maint2002

6/12/02 8:50 AM
Bought AMD 1900+ chip. As usual got email confirming purchase. Then received another email telling me the shipping info. Package came on time and in great condition. So no problems on the midwest front with them.

Very Satisfied
Reviewer: devildog0351
Click Here to See the Profile for devildog0351

6/11/02 7:58 PM
I ordered a P4 processor and 2 sticks of RDRAM. Both items arrived in a timely manner and are working as expected.

Very Satisfied
Reviewer: mspragg
Click Here to See the Profile for mspragg

6/11/02 3:36 PM
I recommend GoogleGear. For their prompt service, good selection, and some of the best prices on the net, including their weekly specials

Very Satisfied
Reviewer: knightksik
Click Here to See the Profile for knightksik

6/11/02 1:33 AM
Excellent company, need to be patient with shipping but with the use of FedEx(at least in my area)you get your order within 3 days.

Somewhat Satisfied
Reviewer: thepcman
Click Here to See the Profile for thepcman

6/10/02 7:14 PM
Googlegear.com is a very organized online store. I have purchased produces for this company for years. I am a hardware specialist that builds very custom systems for my customers. My total online shopping rating is very high. There is on thing that this company needs to do in the near future, and that it to “speed up” their servers because from 10:00 AM to 6:00 PM the traffic on this site really slows down the online ordering process. I show my customers the parts that I order from this site and they do not like to wait very long for the web pages to come up. Please speed up your site so that there will be no more problems with this. Thank You … Larry

This review was modified by its author, thepcman, on 9/4/02 10:14 PM.

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