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Store Rating and Reviews ZipZoomFly.com (Formerly Googlegear)

Homepage: http://www.zipzoomfly.com Shop Now at ZipZoomFly.com (Formerly Googlegear)
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all 512 participating companies!
  
Six-Month Rating: 5.28 / 10
Six-Month Reviews: 116
Lifetime Reviews: 10415
   
Lifetime Rating: 8.26 / 10 All Stores Avg.: 8.15
6.76 Pricing of Products and Services
4.85 Likelihood of Future Purchases
5.55 Shipping and Packaging
3.61 Customer Service
1.86 Return or Replacement
Show Reviews Read all 10,415 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
39889 Eureka Dr, Newark CA 94560
customer support email:
service@zipzoomfly.com
phone:
510-897-1890
customer support:
510-897-1890
business hours (est):
8:30am - 5:30 pm PST M-F

FAX: 510-360-9615


ZipZoomFly.com (Formerly Googlegear) Advertisement
Trust and Ethics Policy
 ZipZoomFly.com (Formerly Googlegear) Customer Reviews - Page 5
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Very Satisfied
Reviewer: jarsan
Click Here to See the Profile for jarsan

7/31/09 7:50 AM
Awesome Price and Quick Shipping! Their website is easy to navigate and I found the product I was looking for with no problem. Their communication has been great as well, updating me every step of the way. Thanks ZipZoomFly!

Dissatisfied
Reviewer: mariochang
Click Here to See the Profile for mariochang

7/30/09 3:21 PM
Take so long to ship. I bought on friday and it was shipped on wednesday.

Very Dissatisfied
Reviewer: vista1984
Click Here to See the Profile for vista1984

7/30/09 2:10 PM
I bought a laptop memory from zipzoomfly.com. It never was shipped, though the status indicate the memory was packed.  
I contact them. They said the product is out of stock. In fact then have been still selling it~~.  
quick response though, I would never get anything from it.  
and strongly not recommended.

This review was modified by its author, vista1984, on 8/9/09 9:14 PM.

Very Dissatisfied
Reviewer: Zues
Click Here to See the Profile for Zues

7/29/09 8:36 PM
ZipZoomFly sent me a defective notebook. While this can happen to any reseller ZipZoomFly taught me a lesson in horrible customer service. I sent the item back for repair. Since it was DOA the notebook was pristine when it went back to ZipZoomFly. First they trashed it, finger prints, big gouges and scratches, then they refused to repair it and said we could send it to the manufacturer. I guess the manufacturer might fix it but it will always look like I found it in the trash. Note: None of the packaging was damaged and all shipping occurred using the more than adequate original packaging. Therefore the mistreatment occurred when the notebook was out of the packaging.

Very Satisfied
Reviewer: utjsh83
Click Here to See the Profile for utjsh83

7/27/09 8:25 PM
Very low prices on certain items, primarily computer accessories, peripherals, and hardware. Very fast shipping. Excellent website. Very reliable. I've made four purchases from them.

Very Satisfied
Reviewer: geo111
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7/27/09 11:39 AM
ZpZoomFly has great prices and great service.

Very Satisfied
Reviewer: blaydese
Click Here to See the Profile for blaydese

7/26/09 4:18 AM
Ordered a THERMALTAKE ST0005U Black X Plastic 2.5in & 3.5in SATA HDD Docking Station Retail and a HITACHI Deskstar 7K1000.B 1TB SATA II 7200 RPM 16MB Buffer Hard Drive (Bulk) both arrived well and both worked as advertised.

Very Satisfied
Reviewer: techdan99
Click Here to See the Profile for techdan99

7/25/09 9:13 PM
No problem...wide screen monitor arrived quickly with zero problems. This was my second order from ZipZoomFly and both have been positive experiences.

This review was modified by its author, techdan99, on 7/28/09 12:05 PM.

Very Satisfied
Reviewer: Shana-chan
Click Here to See the Profile for Shana-chan

7/25/09 4:13 PM
Ordered from Zipzoomfly.com on July 15th, using eBillMe. Order shipped on the 17th when the payment was received by eBillMe from my bank. Received it on time from FedEx on the 24th using their free ground shipping.  
 
Couldn't be happier with their speed, but haven't worked with their customer service. At this point, I would definitely shop with them again in the future. :)

Very Satisfied
Reviewer: bubba672
Click Here to See the Profile for bubba672

7/25/09 9:04 AM
Excellent pricing with FAST Shipping! Great email contacts as to the status of my order. I will use this merchant again!

Very Satisfied
Reviewer: shadowfyr62
Click Here to See the Profile for shadowfyr62

7/22/09 8:17 PM
Great price, arrived in good shape. Happy with transaction.

Very Dissatisfied
Reviewer: emilehong
Click Here to See the Profile for emilehong

7/22/09 10:22 AM
ASUS Netbook. Received product. The wireless card worked but failed after about 30 to 60 minutes of use. Called manufacturer ASUS and concluded that the product should be returned to retailer. Returned product to ZipZoomFly the next day, they indicated that the wireless card worked but they did not have resources to extensively test the card as I did. I requested for either a full refund or an exchange of product. Was told the request could not be accepted. They could either ship the same unit back to me or send the unit to manufacturer for repair which will take at least 2 or 3 weeks. Their offer is unacceptable because 1) the product was defective on arrival (could not use product for more than 30 minutes. Need to let cool down after 30 minutes of use). 2) I already wasted over 2 weeks for no computer to use. Shipping to manufacturer for repair takes at least another 2 to 3 weeks. 3) There is a $30 rebate which I would not be able to file in time. 4) I cannot buy another computer while this case is not resolved. 5) ZipZoomFly business practice of customer paying for return shipping even if the product is defective on arrival is unethical.

Very Dissatisfied
Reviewer: mejesster
Click Here to See the Profile for mejesster

7/21/09 5:25 PM
Initial order cancelled after several days due to lack of stock. Sloppy, but it happens. Then I was double charged for the initial order plus the replacement order. Again sloppy, but it happens. Received first netbook, which had a serious screen defect. I requested an RMA immediately and got one within days, but shipping was at my expense and the replacement appeared to be open box but unused. Within three weeks, the replacement failed to charge. I contacted ZZF and they refused to replace again, on the grounds that I was outside their initial 30 day return policy. Very disappointed in the overall experience, and I do not intend to purchase from them again.

Very Satisfied
Reviewer: jcbigdaddy
Click Here to See the Profile for jcbigdaddy

7/21/09 12:26 PM
I recently purchased high performance Corsair memory for my pc and it works great. I shopped around and no one could beat the price I paid from this company. Their customer service was very friendly and made my purchase an easy experience. I would highly recommend checking with this company for your computer needs before purchasing elsewhere.

Very Satisfied
Reviewer: raccoon27g
Click Here to See the Profile for raccoon27g

7/20/09 8:47 PM
I purchased a 1TB Fantom USB/eSATA External Hard Drive from ZipZoomFly.com and am very satisfied with their service and price. If the two rebates, manufacturer and payment service, go through (10-12 weeks), their price will have been half of every other store. Shipping was incredibly fast. Will definitely purchase from again.

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