zipzoomfly.com listed free shipping and then refused to ship. Then zipzoomfly charged a restocking fee cheating me out of $21.78. I urge any individual who is thinking of purchasing to not buy from this sleasy company.
ZipZoomFly always has some of the best prices on the internet. Service is excellent, and shipping speed is great. I have never been disappointed with an order from ZZF. I always check there first when I need electronics gear. You can also follow their twitter feed at @ZZFDEALS for tons of great deals.
Sometimes ZZF has lower price - and that's not nessesary a good thing - it can be the start of a shopping nightmare. STAY AWAY FROM THESE CROOKS, AT ANY COST! I ordered two hard drives from ZZF. It took one full week for delivery. Upon testing one of them was dead. Put into priority mail for RMA the very second day. Received the replacement after another week - again damaged and DOA. Called them and they said 15 day return period was over and nothing they could do. So people, do not buy anything fragile from ZZF, or you are taking your own huge risk, especially if your location is far away from their distribution center in California. I tried to file claim through Fedex, and ZZF refused to provide shipper's waiver, which cost them nothing. They claim they are customer-centric in the website - total BS. The customer service treats customers like enemies - they just don't care. I repeat - STAY AWAY FROM ZIPZOOMFLY.
I got a defective product and of course.. as i expected.. horrible customer service. they have no way of scratching out my shipping cost for a defective item?? you gotta be kidding me. I work for TigerDirect.com and we are trained to kiss our customers' behind and treat them like Gold.. these people don't care at all. Only reason I actually bought an item from them was because i couldn't (or didn't want to) wait the extra week or two till we had it in stock. You want to experience better customer service with a company that can actually control their shipping cost and do what's right for the customer when the situation calls for it?.. give me a call at TigerDirect.
This is by far the worst experience we have ever had purchasing anything online. My wife and I purchased a 400$ netbook from these crooks almost a month ago now. The laptop came defective, as it kept freezing and crashing. I contacted them about it two weeks after the purchase.
At first they said they'll replace it once a proper diagnosis is done. They received it and said they diagnosed it, and their so called diagnosis was "to turn it on", after 10 days of non-existant customer service a la chinese...nothing was done. They said they would refund us some of our money, by keeping a so called 15% restocking fee despite the item being defective. To this day, we have no laptop and no money was ever refunded to us. Please avoid these people at all costs, it's a big risk.
Aug. 3 2009
I ordered an ASUS EEE PC 1005HA-PU1X from ZZF on August 3, 2009 because they offered the best deal which included a RAM upgrade. The website indicated that the product was in stock and would ship within 24 hours. Later the same day, a lady called to confirm my order.
Aug. 4 2009
I checked the order status which indicated that they were still processing the order. I called them to ask why is it taking so long to process the order after they had already billed my CC. The lady said it was going to be packed and will be shipped that day.
Aug. 5 2009
I did not receive my tracking information for my purchase, so I called ZZF again. The lady said the product was in back ordered. So, since the website was wrong, and they did not inform me of the back order issue, I asked them to upgrade my shipment to 2-3 days. The lady gladly obliged.
Aug. 7 2009
Received confirmation that my purchase has been shipped and will be delivered on Aug. 10 2009.
Aug. 9 2009
Writing this post, will provide an updated post once my net book is delivered.
Final comments:
-Disappointed with their website, it should state if the product is in back order.
-Satisfied with their customer service, the couple ladies I talked to were nice and upgraded my shipping for free.
-Hopefully the net book will work on delivery, after reading the reviews on this website I do not want to deal with their RMA process.
Ordered a router from ZZF early on Weds, great price through coupon. Paid extra for 2 day shipping figuring that 24hrs to process and ship the order - would get it for the weekend.
Waste of time paying for express shipping, order took two days to turn around. Sat in "processed" for 36hrs. Would probably use them again, but I'd wouldn't place them high in the list against other e-tailers.
I placed an order on 7/31. It went into "Packaged" status by the end of that day (Friday). On Monday it was still in "Packaged" status. I called Tuedsay morning 8/4 and they said the Netbook I ordered was on back order and they got some in that day.
They already charged my card for something they didn't have in stock on Monday.
They said on the site that something they didn't have in stock was packaged.
I received no explanation other then that item is really popular.
Finally got it on 4/6 which wasn't bad considering all the other nightmares. Now I have to RMA it because the bevel around the LCD is loose in one corner. I won't see it for about another 3 weeks since zipzoomfly (or zapzoomflop) won't cross ship..
This review was modified by its author, tatt2ed, on
8/6/09 7:34 PM.
There is a reason why NewEgg kicks these guys butts. I ordered items from both NewEgg and ZipZoomFly within minutes of each other on a Sunday evening. Monday morning I got delivery confirmation from the Egg, Tuesday ZipZoomFly called (the girl was rude and short with me) to confirm the order to process it, Wednesday they shipped it. Thursday my items from the egg arrived - still waiting another 5-7 business days for the ZipZoomFly order to arrive.
I STILL have not received this item. Their customer service is not responsive, and is blaming Fedex. They're 'waiting for a report from Fedex'. It will be 6 weeks this Friday that this claim has been ongoing. They will not issue a credit or refund, and do not care AT ALL about business. I just get the brush off. I'll never order from this company again.
ZipZoomFly is a company I use often for Computer component purchases. Low Prices, Great Customer Service, Excellent Selection and speedy shipping make ZipZoomFly at the top of my list.
