Purchased an XFX 9500GT video card from ZZF. The VGA cooler on the video card didn't work properly and I was having trouble getting XFX to give me an RMA for the card.  
 
Thankfully, I spoke with a nice helpful CSR at ZZF, her name was Jennifer. She helped me get my card replaced. She was very diligent in calling me back after checking into the situation. I can't say enough about how well I was treated.

This review was modified by its author, Liquid Cool, on 10/6/09 8:53 PM.

Ordered an Asus external DVD burner. Arrived the next day, very well packaged. Have never had a problem with a Zip Zoom Fly order over the last 4 years or so that I have purchased from them.

i bought a video card.....i shipped everything they  
need but i never got may rebate........stay away to this store they are RIP OFF ....JACKASS  
 
WARNING....WARNING......WARNING....  
DONT BUY HERE!!!!!!!!  
 
DONT BUY HERE!!!!!!!!  
 
DONT BUY HERE!!!!!!!!  
 
DONT BUY HERE!!!!!!!!  
 
 
RIPOFF.......RIPOFF......RIPOFF......R.I.P  
 
you REGRET IT......STAY AWAY W/THIS SITE, STORE  
 
THIS IS HOW THEY MAKE MONEY,,,REBATE STYLE....THEN AFTER WORDS NOTHING,NADA.ZERO......I HOPE ONE DAY R.I.P THIS SITE...  
 
WARNING..WARNING..WARNING..WARNING..WARNING.....  
 

This review was modified by its author, JOEJR666, on 10/3/09 5:39 AM.

Great seller. Provides detailed information on each order, Plus great support. Totally recommended!

Stay away. Bought the zerotherm fz120 heatsink/fan from them when there was a $20 rebate on 09/03/09. The rebate form can still be found here:  
http://www.zipzoomfly.com/rebate/ZER_5007_080109_SHO.pdf  
If you click on that rebate, it clearly shows that it is valid until 10/31/09. However, when you try to redeem it at the url listed in the form, the date change to 08/31/09, making my purchase ineligible. ZZF offers no help to resolve this issue and can only reply "offer ZER_5008" is only valid when ZER_5007 is valid until 10/31/09. Sure, offer ZER_5008 is valid, but is only $10, not $20. Worst customer service ever. Will not buy from again.

This review was modified by its author, rojkai, on 9/30/09 9:11 PM.

Absolutely the worst customer service I've encountered. Ordered a Asus Netbook that was immediately discovered to have a separating case on the screen. Returned it via RMA and was informed that they could not find the defect. And there was no manager to speak to for a week. No one in authority at all. They would not refund the cost, they would not allow me to speak to the the "highly trained RMA "staff". They would only send it back to Asus for inspection. So 3 weeks from the date of order, nothing. DO NOT BUY FROM THESE CROOKS.

I placed an order for two items that were "In stock" on a Thursday morning. They should have been boxed and shipped that afternoon or at least by the next day. The items showed as boxed and just sat there unshipped until the following Tuesday evening, when Fedex finally received the electronic invoice to pick up the package. THIS IS UNEXCEPTABLE!!! The entire wait time is going to be 11 days. HORRIBLE!!! I would have had it shipped the same day if I went to NewEgg.com like I should have. I will not order from you again unless I get a coupon for this inconvenience.

Sold an item as in stock, marked the status as "Packed". I find out now two days later that they *NEVER* had the item and wont have it for a week. I could have ordered it from someone else but now it is out of stock everywhere. I feel very betrayed and suckered, I will not be purchasing from ZipZoomFly ever again, STAY AWAY!

Fast shipping. Cheap price for the hardrive. they sent me the rebate form when i asked, they emailed it then. got it as soon as i talked to them. had to call to get it, forgot to get it, to get them to send it to me. good shipping.

Don't believe what their website says about item availability and shipping.  
9/17- order placed  
9/18- order marked packed (website says should ship later that day)  
9/21 order still says packed; no shipping information received. I call and they say the item is back-ordered. They cannot explain how it could have been packed if it was on back-order. Web site still lists the item as in stock and shipping within 24 hrs. Says nothing about being back-ordered. Customer service rep says she will check on estimated shipping date and call me back. I get no call, so I call back and cancel the order. They will not provide a cancellation number and do not provide an email confirming cancellation until I file a dispute with Paypal the next day . I will not use them again.

I received immediate email acknowledging receipt of order and when the order would be processed. As promised, the order was processed on Monday and I received an email giving me the shipping details. Excellent speedy service and good communication on the process!

Overall experience was good.  
 
After a slight delay in shipping(1 day) the package was shipped out with an estimated delivery time. The customer service of their ebay seller was pretty good. I contacted them multiple times and received a response fairly quick with good explanations of the current situation. After the shipping delay I was credited a 5$ refund credit.  
 
The product did arrive on the estimated delivery date once it actually shipped and arrived in NEW condition and is working great.  
 
The only thing that really scared me about this purchase was the lack of knowledge about the shipping delay. The responses I received about this delay included lines like: "I don't know why this delay occurred". I little more information would have been nice instead of keeping me worrying about my order.

This review was modified by its author, skyfujin, on 9/24/09 11:23 PM.

I've ordered a few times from these guys in the past and never had any problems with them. I can't comment on customer support since I've never had to bother with that. Maybe I'm just lucky.  
 
I placed an order on the 15th, and it was shipped out the next day and arrived on the 18th with no problems.  
 
As an online merchant myself, I realize how much more likely an unsatisfied customer is to write a negative review than a satisfied customer writing a positive review.

After making the decision to purchase a netbook, I settled on the ASUS EeePC 1005HA-PU1X-BU. Shopped around for the best price. Found a good deal from ZipZoomFly which included free shipping and a $20 mail in rebate. So I placed the order.  
 
Sept 14th: order placed. Item was listed as in stock and "usually ships in 24 hours"  
 
Sept 16th: the order status finally changed from pending to "packed"  
 
Sept 18th: order status still shows as packed.  
 
I grew concerned with the fact that the status has not changed to shipped and call their customer support. The woman who answered was polite, however, she informed me that the unit was on back order. I asked why I was charged and never informed of the back order. She could not provide an explanation. She offered to cancel my order which I promptly accepted.  
 
I requested written confirmation of the cancellation as was told this would not happen. My order status would be updated by Tuesday to reflect the cancellation. I will have to monitor my credit card and look for the refund.  
 
So much for the good deal. I should have stuck with Newegg.

Sending defective items, and charging you shipping + smug and misleading customer service! You can see the steady decline of the customer satisfaction over the years. Will never buy from them again! Ordered a graphics card, which arrived dead. Asked customer service what to do, they said send it back, we will cover the shipping. Then they declined to cover my shipping, providing smug responses. Do not order from them unless you want to get robbed.