instant shipping, best products, excellent base prices, frequent super deals, NO TAX, best deals have free shipping by major carriers (3-day delivery). What's not to like? Haven't needed to return anything so can't comment on customer service.
Made several purchases from them a couple of years ago and never had any problems, but was hesitant to order from them based on recent prior reviews.
My fears were put to rest. Order was shipped on the same day it was ordered and I received my order thru ground shipping a week later on the East Coast.
Very UNFRIENDLY customer service policy! Everyone considering buying from ZipZoomFly BE FOREWARNED!!! They charge customers a 15% restocking fee on defective merchandise when you return it! I ordered a power supply and when it arrived, it was dead on arrival. I requested a refund, and was told I had 10 days to ship it back and the return required insurance...OK, $24 later and several weeks - I get a refund...LESS 15% restocking fee! How can you restock defective merchandise? I sent their customer service a friendly email and heard NOTHING back. When I called, I was simply told flat out there was nothing they were going to do about it. I've done business with them since they were GoogleGear but they just lost a regular customer. If you think about it - they might as well sell nothing but defective merchandise; their lousy 15% "restocking" fee is probably more profit than on working stuff!
BUYER BEWARE!!!
Great Company. I had a lot of fears after placing my order. I did not read the reviews until I had placed the order. Many reviews on this company is for their return poilcy. I had to return something and did not have any problems that was not quickly resolved. I am glad to have done business with them and look forward to doing business with them again. Thier prices are super low. As a company, they must keep cost as low as possible to give us the low prices. So as a customer, i order only what i know I need. If it a problem on their end they will make it right.
This review was modified by its author, gbojhi, on
2/21/10 7:33 PM.
Although this site has great prices, be extremely vigilant when ordering from them. The items for sale on their site may or may not be in stock without any indication at the time of check out. I ordered three items, all shown as available, and received a call the next day to confirm my address. I was told that my order was being processed and would be shipped. The day after that, I checked into the site to get a tracking number/order status to find that 2 of the 3 items were back-ordered. On top of that, one of the back-ordered items continued to show in stock on their site, while the second item was still being sold but $12.00 cheaper, while still out of stock.
The site did not make the cancellation option available on my order even though nothing had been shipped (and my credit card had already been charged!) They also state that they send e-mails to you to notify you of any out of stock items (didn't happen). I sent three e-mails throughout the week, all with no response. I finally called them 6 days after I placed the order and canceled, but the service person on the phone could not confirm that--just that she would send someone an e-mail to cancel the order. I still have not received a cancellation confirmation, an e-mail of any kind, or a refund to my card.
I understand that on-line retailers are out of stock form time to time, but to not inform the customer at the time of purchase or immediately afterward is poor marketing. The refusal to reply to several e-mails is just aggravating -- had they done so, they may have kept the order and me as a customer, but I will never use them again and warn other about ZZF.
I bought an ASUS B/G/N wireless router for what I believed to be a great price. (ASUS RT-N13U 4 x RJ-45 Ports 300Mbps 802.11b/g/n, 54.99 W/ upgraded shipping.) The router arrived in 4 days. Works great and I am a happy camper.
Purchased a "Free After Rebate" Keyboard from these folks. It was an OCZ model. You always wonder how these companies make money on these deals - well I'll tell you how. Some people forget to fill them out the rebate forms. Some people say screw it - and don't fill them out knowingly. And then the rest of us do what we can to fill them out - and still get denied. After endless emails to OCZ and even a couple to ZZF I could not get anyone to understand my story. Finally, I got some resolve from a fellow who took the time to listen to me and let me explain my side of the story. Even though these rebate crooks would not fulfill my rebate, ZZF decided the customer is always right and stepped up for the rebate amount. Took me awhile, but I appreciate it. For that reason, I will continue to buy my products there.
This review was modified by its author, eristin, on
1/27/10 3:51 PM.
ZipZoomFly has good prices, and a well-organized search feature, however, I encountered some problems with the site and service. The notebook I ordered (which has a sizable rebate attached) went out of stock, yet there was no indication of this when I ordered, or in the following week when the status should have been updated to inform other customers. They were slow to communicate with me about it, and failed to accommodate what I thought a reasonable request - to refund a portion of my payment to reflect the price reduction that occurred while I was waiting for my notebook to be shipped. Now, 10 days later, my parcel is still on the other side of the country, the rebate period is getting closer to expiration, and the laptop I was attempting to replace has failed completely, taking my hard drive and all my data with it (optical drive had failed, hence the purchase of a new computer). If you are interested in the details keep reading. . . in the shopping screen, they have a "notify me" button which shows up instead of “add to cart” when an item is backordered. This is very handy, except when it does not work. My backordered notebook still had the “add to cart” button, and while they state that this will happen when the system update lags because of high order volume, they did not fix it (even though I informed them about it) during the entire week between my order and their restocking of the item. They also state that they will send an e-mail with cancellation instructions for items that are backordered for more than 1 day. I did not receive this e-mail (I noticed the “backordered” status in the tracking info on the site) for days, and had to call customer service to get them to send it to me. When I requested that they refund some of my money to reflect the new price, their only response was, “inform us if you would like to cancel.” Bah. Poor communication. Poor customer support. Very disappointed. I hope you have better luck than I did!
This review was modified by its author, greenann0, on
1/17/10 1:23 PM.
I would first like to state that I have shopped at ZipZoomFly for many years and have had no problems until now. If only I had checked this site prior to my last order, I probably could have avoided a lot of disappointment. To keep a long story short, here's my latest experience with ZipZoomFly.
1.) Ordered product
2.) Did not receive any notice of when product would be shipped.
3.) Called Customer Service. They indicated that payment has been approved and will ship out "soon".
4.) Called Customer Service after 2 days and was told that product is back-ordered and would ship within the next two days.
5.) Received e-mail indicating that my order has been cancelled due to the inability to supply in a timely manner.
6.) Received automatic e-mail notification the next day indicating that said product is now back in stock!
7.) E-mailed customer service asking to honor original order since product was back in stock.
8.) Received e-mail stating that product is no longer in stock.
9.) Refund was received within the stated time period.
So you can imagine how I've felt these past couple of days in regards to this order. Many would think, "No harm...this guy got his money back." However, I would like to include that this same product was a bit more expensive at a competitor retailer. Considering my past experiences, I decided to stick with ZipZoomFly for my order. By the time this whole thing was sorted out, the competitor reseller already ran out of stock. So all in all, I'm pretty much S*** out of luck. I may or may not order from ZipZoomFly again. However, the price savings difference would have to be quite significant for me to even consider purchasing from them again. Otherwise, I will shop elsewhere.
ZipZoomFly has a well-structured website, and the order process was easy and transparent. Charges are clear, budget S&H was free, and order confirmation / tracking is exemplary. They had by far the lowest price for the product out there for the product that I ordered. Highly recommended. - Will follow up when I get my order. - Follow-Up: Received my order on time, in perfect condition, everything as expected.
This review was modified by its author, G_Man, on
1/26/10 10:08 PM.
Wow! I sure am glad I didn't read all the complaints about ZipZoomFly before ordering from them. My order and products were processed and shipped right on time. I have never had a problem with them or their products, but sometimes that is just blind luck. I think the pathetic customer support we are all finding locally at our "brick & mortar" stores is just spreading it's bad practice to the web. ZipZoomFly came through for me on this order and beat all the competitors on pricing. Wish you all the same luck!
