Videocard showed in stock so I placed my order. After a day, order showed a status of packed. Order did not move off of this status for a day. When contacted, ZipZoomFly told me the item was actually out of stock and they have no time frame. Also found out what took them a day to put the charge on my credit card will now take 3-5 days to refund the charges. I have ordered from them in the past and it seems the service I have received in each order has slowly dwindled. It would have been nice for them to notified me of this error on their part. I had to make contact with them to find out exactly what was going on. I will take my business and money elsewhere!!!!
This review was modified by its author, vdub20, on
11/4/09 12:53 PM.
Stay away from this Store. These is nearly GARBAGE place to buy anything. Their shipping is terrible. As soon as an order it placed, they will make sure that you can't cancel it i.e will change it to "Processing" status or "Packed". My laptop order is in PACKED status since last 4 days and How long does it takes to ship packed order? I WILL NEVER EVER LOOK AT THE PLACE THAT HAS "ZIPZOOMFLY" . Try looking somewhere else for your needs as these store has near GARBAGE quality service.
what a cluster!!! They charged my card and I paid for 2 day shipping. They didn't acknowledge the fact they dont have the item in stock.. Email them to cancel my order and then thaey send me a back in stock notification. Stay away from this online retailer!!!!!
I ordered a ASUS 1005HA with Windows 7 on 10/22, the day on which W7 was released. The web site showed that the item was "In Stock" (and even today it's still "In Stock"). My credit card was charged the next day. However, the status of "packed" has been there for three business days. I called ZZF and was told that the item is on back order. As many other people here complained, the way ZZF is doing business is totally unacceptable. I am still waiting for the shipment since I cannot cancel the order now (when the status is "packed").
Two business days after my order I received the dreaded out of stock e-mail on an item I'd ordered. I've been promised a refund but haven't seen that yet on my credit card. It's still early, but that isn't my issue, my CC company will be getting a call if ZZF doesn't honor that. The price was almost $50 off regular retail and after repeated e-mails back and forth to ZipZoomFly, they won't honor the price in an out of stock situation even though they initially accepted my order. According to their terms of sale, they retain the right to cancel an order for any reason. I've been told that their prices fluctuate (I assume the wholesale price fluctuates and they base their retail from that) and that's the reason they can't sell me the item at the original price I paid. Then why sell it to me in the first place? They said I can be notified when the product is back in stock but I would pay the "fluctuated" price. So I might pay the same, I might not, all I wanted was a guarantee I'd pay the advertised price when I first placed my order. Like I said, why'd they take the order initially in the first place if they couldn't hold up their end. Shoddy business policy if you ask me. I've been a customer for years, I can't say I will be much longer. Their reviews on ResellerRatings are slipping as well.
Update (10/26/09):
A week and a half after my order, still no refund. I'm not even bothering with customer service. AMEX is getting a call.
This review was modified by its author, sla161, on
10/26/09 4:33 PM.
Placed an order for a bluray drive that the website said was in stock. Status said packed for 3 days. Guess what? It wasn't in stock. I called to check on status, CSR said they ran out and are checking to see when it would be in stock again. Then she says they got them in stock yesterday and I should recieve a tracking number later today. We will see.
This is my last order with this company. Knew I should have ordered through Newegg.
ZZF need to re-think their business strategy if they want to stay in business.
ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE IN MY ENTIRE LIFE!!!!
The manager "Mike" was a complete ****, rude, arrogant, condescending, and unhelpful.
The site advertises a final price of $74.99 on their hitachi 500gb mobile hard drives. However what they don't tell you anywhere on that page, or on the cart page is that you only get one rebate. So when I purchased 4 I could only get one 15.00 rebate (13.00 if I wanted my rebate any faster than 10 weeks)...
I have ordered from them before and the previous limit for hitachi hard drive rebates was 5 (which was clearly stated) In this case they are obviously being deceptive in hiding the fact that you will only get one no matter how many hard drives you order...
DO NOT BUY HARD DRIVE FROM THIS SITE. There return replace policy (which requires a little hunting to find) is 15 days from when item ships! shipping which could be 7 days itself leaves you with 8 days to test item and contact them if it is bad. I installed drive 10/4 and on 10/14 it was dead. I called zip%^#*fly.com on 10/15 and was told sorry but your 17 days out from ship date get a referb from WD. I have ordered from them in the pasts and fortunately everything worked. I was really shocked by their attitude, but the worst part was when their customer service rep told me that they were out of the drive I had ordered only to log on to their site and see the item in stock!
THIS IS MY LAST PURCHASE FROM ZIPZOOMFLY.COM
and, by the way the 1st review I have ever written.
P~
So I decided to buy a HIS 5850 from zipzoomfly seeing that they are the only ones in stock with the item. The next day my item was listed as "packed" and stayed that way for 3 days. So I finally called up to see why they haven't shipped the package yet and i come to find out its on back order. So they charge your credit card, do not keep you notified on the status of your order, and continue to show the item as "In Stock" on their website (they finally put it as being out of stock 2 days after my order was placed). Thanks for wasting my time ZZF, and losing a customer.. I knew I should of just stuck with Newegg.
Worst Customer Service Ever! Do not order from these guys, especially since there always exists other online vendors with similar stock and prices. Even if another company is a few bucks more, I would Stay Away from ZipZoomFly
I must comment on not only the poor service I received from the company itself, but also from the customer service "Supervisor" Michael.
My order has been stalled for almost a week, listed as "packed" under the order status. Basically, the order was processed but not shipped (like an online purgatory) Meanwhile, I'm still waiting for my order like a idiot. Never did I receive an email alerting me to the fact that the item was now "back-ordered", until I decided to personally called the company to inquire about my order. Michael told me that they ran out of the item a few days ago, but they were expecting new ones soon. Apparently they were content with simply letting me stew in my own ignorance. Now, keep in mind this is in direct opposition to their written online policy to email customers and allow them to cancel should an item become unexpectedly back-ordered. This is all in spite of the fact that my credit card was charged immediately after my order.
When I purchased, I paid for expedited shipping (2day), so that I may have my order by the time I needed it, which obviously did not happen. When I asked when I would receive my item, he told me he couldn't say exactly. In this day and age, especially with tracked expedited shipping, how can he not know that? How can he expect me to wait around, while plenty of other online merchants conduct better business more quickly?
When I asked to then cancel my order, "supervisor" Michael told me he could put in a cancel request to the warehouse, but cannot guarantee anything (what the heck does that mean?) When I asked to speak to someone else, he stated that he was the only one I could speak to. At no point was any attempt made to rectify the company's error or poor service. I had to ask for an apology. Basically I was told that maybe my order would be canceled, or maybe it wouldn't, and that no one in the company could do anything more than that, at least according to Michael. Please keep in mind that they charged my credit card 4 business days ago. They were basically holding my money hostage, not sending me my order, and refusing to tell me what was going on.
The idea of ordering from a smaller company is that they should be able to offer better customer service, not worse. This was a terrible experience ordering from them, and it certainly won't happen again.
ZZF started handling and offering their own rebates instead of marking the items down. ZZF believes the odds are in their favor that we will not file or we will screw up the rebate paperwork. For those whom do file a rebate with ZZF don't ever expect to receive one red cent.
It has been over 100 days since my rebate was mailed and it took over a month to be approved, I don’t ever expect to receive this rebate and if I do I will update this post. I have made no new purchases from ZZF due to the non payment of this rebate and I will continue to BOYCOTT Zipzoomfly until I receive the monies promised.
This whole rebate industry is one giant scam built on the theory that we are lazy, forgetful and will not take the time to mail the rebate.
Their is no reason one cannot receive his rebate in just a few weeks especially with ZZF since they already have the documentation that you purchased the item within the correct time frame.
Poor customer service ZZF.
@ This time I would advise all too just take you business elsewhere. Other Companies whom can be found on the net have excellent customer service and are actually interested in satisfying their customers.
This review was modified by its author, securtek, on
10/21/09 6:36 PM.
Stay away. Bought the zerotherm fz120 heatsink/fan from them when there was a $20 rebate on 09/03/09. The rebate form can still be found here:
http://www.zipzoomfly.com/rebate/ZER_5007_080109_SHO.pdf
If you click on that rebate, it clearly shows that it is valid until 10/31/09. However, when you try to redeem it at the url listed in the form, the date change to 08/31/09, making my purchase ineligible. ZZF offers no help to resolve this issue and can only reply "offer ZER_5008" is only valid when ZER_5007 is valid until 10/31/09. Sure, offer ZER_5008 is valid, but is only $10, not $20. Worst customer service ever. Will not buy from again.
This review was modified by its author, rojkai, on
9/30/09 9:11 PM.
Absolutely the worst customer service I've encountered. Ordered a Asus Netbook that was immediately discovered to have a separating case on the screen. Returned it via RMA and was informed that they could not find the defect. And there was no manager to speak to for a week. No one in authority at all. They would not refund the cost, they would not allow me to speak to the the "highly trained RMA "staff". They would only send it back to Asus for inspection. So 3 weeks from the date of order, nothing. DO NOT BUY FROM THESE CROOKS.
I placed an order for two items that were "In stock" on a Thursday morning. They should have been boxed and shipped that afternoon or at least by the next day. The items showed as boxed and just sat there unshipped until the following Tuesday evening, when Fedex finally received the electronic invoice to pick up the package. THIS IS UNEXCEPTABLE!!! The entire wait time is going to be 11 days. HORRIBLE!!! I would have had it shipped the same day if I went to NewEgg.com like I should have. I will not order from you again unless I get a coupon for this inconvenience.
