I have purchased items from ZZF for a number of years, without a hitch. Shipping can be slow for those on the east coast, since they seem to have only one distribution center (in California). But if you are in CA, and can swallow the recent sales tax hikes, ZZF is a good place to shop.
what a cluster!!! They charged my card and I paid for 2 day shipping. They didn't acknowledge the fact they dont have the item in stock.. Email them to cancel my order and then thaey send me a back in stock notification. Stay away from this online retailer!!!!!
I was hesitant at first to order from ZZF after reading the reviews here. But as the item that I was looking for was the cheapest in ZZF (with MIR), I decided that I'll give it a try. Ordered the item Sunday night (10/25) and received it Wednesday (10/28). Now that's what I call quick service and no hassle. I'll definitely order from them again, if the price is right! Thanks ZZF!!!
I ordered a ASUS 1005HA with Windows 7 on 10/22, the day on which W7 was released. The web site showed that the item was "In Stock" (and even today it's still "In Stock"). My credit card was charged the next day. However, the status of "packed" has been there for three business days. I called ZZF and was told that the item is on back order. As many other people here complained, the way ZZF is doing business is totally unacceptable. I am still waiting for the shipment since I cannot cancel the order now (when the status is "packed").
I purchased a SATA/IDE to USB adapter cable, and once the item had shipped I received the very same device from a family member as a gift. I refused shipment and contacted ZipZoomFly for a refund. I received a response that my refund would post within 1-2 weeks. Shortly thereafter, I received an email from PayPal stating that I had received a refund for less than half the amount I paid. I waited, thinking that maybe the remaining amount would post at a later date. I waited a week and contacted customer service again, only to receive a generic "we charge a 15% restocking fee" response. I replied that the amount I was refunded was less than the purchase price, less 15%. I then received a response that they charge a $10 fee for refused shipments to cover shipping costs. This is more than I paid in the first place for expedited shipping. I'm happy to see that ZipZoomFly manages to retain more than half the purchase price for an item that was returned without even opening the shipping container. I have been a ZipZoomFly customer for more than four years and have built several PCs for clients using only ZipZoomFly parts. I'm saddened to say I will be choosing a different vendor for IT equipment from this point forward.
Two business days after my order I received the dreaded out of stock e-mail on an item I'd ordered. I've been promised a refund but haven't seen that yet on my credit card. It's still early, but that isn't my issue, my CC company will be getting a call if ZZF doesn't honor that. The price was almost $50 off regular retail and after repeated e-mails back and forth to ZipZoomFly, they won't honor the price in an out of stock situation even though they initially accepted my order. According to their terms of sale, they retain the right to cancel an order for any reason. I've been told that their prices fluctuate (I assume the wholesale price fluctuates and they base their retail from that) and that's the reason they can't sell me the item at the original price I paid. Then why sell it to me in the first place? They said I can be notified when the product is back in stock but I would pay the "fluctuated" price. So I might pay the same, I might not, all I wanted was a guarantee I'd pay the advertised price when I first placed my order. Like I said, why'd they take the order initially in the first place if they couldn't hold up their end. Shoddy business policy if you ask me. I've been a customer for years, I can't say I will be much longer. Their reviews on ResellerRatings are slipping as well.
Update (10/26/09):
A week and a half after my order, still no refund. I'm not even bothering with customer service. AMEX is getting a call.
This review was modified by its author, sla161, on
10/26/09 4:33 PM.
Placed an order for a bluray drive that the website said was in stock. Status said packed for 3 days. Guess what? It wasn't in stock. I called to check on status, CSR said they ran out and are checking to see when it would be in stock again. Then she says they got them in stock yesterday and I should recieve a tracking number later today. We will see.
This is my last order with this company. Knew I should have ordered through Newegg.
ZZF need to re-think their business strategy if they want to stay in business.
ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE IN MY ENTIRE LIFE!!!!
The manager "Mike" was a complete ****, rude, arrogant, condescending, and unhelpful.
The site advertises a final price of $74.99 on their hitachi 500gb mobile hard drives. However what they don't tell you anywhere on that page, or on the cart page is that you only get one rebate. So when I purchased 4 I could only get one 15.00 rebate (13.00 if I wanted my rebate any faster than 10 weeks)...
I have ordered from them before and the previous limit for hitachi hard drive rebates was 5 (which was clearly stated) In this case they are obviously being deceptive in hiding the fact that you will only get one no matter how many hard drives you order...
DO NOT BUY HARD DRIVE FROM THIS SITE. There return replace policy (which requires a little hunting to find) is 15 days from when item ships! shipping which could be 7 days itself leaves you with 8 days to test item and contact them if it is bad. I installed drive 10/4 and on 10/14 it was dead. I called zip%^#*fly.com on 10/15 and was told sorry but your 17 days out from ship date get a referb from WD. I have ordered from them in the pasts and fortunately everything worked. I was really shocked by their attitude, but the worst part was when their customer service rep told me that they were out of the drive I had ordered only to log on to their site and see the item in stock!
THIS IS MY LAST PURCHASE FROM ZIPZOOMFLY.COM
and, by the way the 1st review I have ever written.
P~
Hello I have had relatively little experience with Zipzoomfly as i have only ordered about 5 things from them this year. But the items I have ordered from them All arrive in perfect condition with pretty decent shipping time. Zipzoomfly is starting to really compete with their prices and might end up being a steady place for me to order my electronics from. I have not needed to use their customer service or contact them so can't comment on that department but on prices and shipping they are great.
