Called at 11am PST to verify the video card I wanted was in stock and the lady on the phone said it was and if I got the order in before noon, it would ship the same day. Not two minutes after I put down the phone, I had ordered it online. Check the next day and it still hasn't shipped so I call again to find out what's going on; turns out the company is still shipping other orders so now, I would not receive the card by the end of the week. Now I paid an additional $20 for faster shipping because they couldn't process orders fast enough. Price on the card wasn't great and shipping is slow. Overall, I won't be going back. If Newegg can provide a decently-priced and quickly-shipped part, why can't Allstar?

This review was modified by its author, THT123, on 11/29/07 1:55 PM.

Great store! Good customer service!  
I bought a Radeon 9800 Pro on May, 16 2005. It was the cheapest price I could find! Recently it began bugging out and finally died on me. Thanks to their nice system I was able to find out that I was still in the warranty period.  
I shipped my card and recieved a new one back within 2 weeks(which is very decent).  
 
I am very satisfyied with this company!

AWFUL AWFUL AWFUL  
 
RUN SCREAMING IN THE OPPOSITE DIRECTION.  
 
Bought a Gigabyte GA-K8NF-9 nForce4 motherboard from ASS and it was received defective - it becomes unstable while running 3D apps (Aquamark3D, Call of Duty, Battlefield 1942). Board is NOT O/Ced and is set to DEFAULT in BIOS. Swapped RAM, video card and PS and it locks up anywhere from immediately to 10-15 minutes after starting 3D app.  
 
Allstarshop basically told me to go pound sand - NO refund, NO exchange. They told me I had to go through Gigabyte for any return/repair -- let me tell ya, so far THAT'S been an ordeal I wouldn't wish on anyone. After nearly 2 weeks worth of e-mails (no actual people work at Gigabyte, apparently), they finally e-mailed me 2 forms to fill out to APPLY for an RMA number. I don't have a good feeling about this, either.  
 
That $155 for the motherboard was the last cash you will ever receive from me. Hope it was worth it to you.

This review was modified by its author, Angry_Kid, on 1/11/05 3:46 PM.

Order 2 video cards 9600pro and 9700pro both sapphires. Both items shipped on time. Had to rma the 9700pro, and while they fixed the problem it took forever to get it back. RMA'd on 6/24 shipped it to them 3 days shipping. Got my replacement card 7/22, so I was out my card for almost a month. Good prices, bad service.  
 
Update: Rma'd card is having the same problems, will update with what they do from here.  
 
Update2: The RMA will be completed no later than 10/18/2004, now that is what I call fast service, NOT!

This review was modified by its author, Doublejr, on 8/24/04 3:10 PM.

I Have recently purchased a Sapphire Radeon 9800 Pro. It was delivered defective and I immediately returned it with an RMA. Delivery was confired by my shipper a week ago. I have recieved no update or word of the problem being fixed even though I have e-mailed them.  
UPDATE: SELLER SHIPPED A BRAND NEW CARD> WORKS ON INSTALLATION>

This review was modified by its author, Agonistes, on 5/5/04 2:38 PM.

I was sent a defective product of which I returned to them immediately with a tracking number. It has since been over a month since this day. I have called and e-mailed many times and I get one of the following things:  
 
1) No reply  
2) A guy on the end of the phone saying that they're waiting for a replacement to be shipped by a company.  
 
Granted, this kind of thing happens, but over a mo nth and counting? I can understand if I ordered something that is cutting edge, but this is a videocard that is dated (GF4 5700). What gives?!

Allstarshop has some good prices and have shipped all my items ontime and packaged well. I buy alot of pc parts online as I do in home repairs part time. I have not had a good experience with RMA's or returns with Allstarshop though. When I send something back, I understand that the cost is on me, that I have no problem with as long as it isnt the companies fault or neglegence. However, the 30 day return policy is that...30 days, no if's and's or butts, no shipping time is included, which means if you order on the 23rd of any given month, the 23rd of the following month is the deadline!! period. I had to send a video card back one week after I bought it and because of shipping to and from I had a whole 10 days of warranty, needless to say, Im still waiting for my card to come back from repairs and the computer it goes in is down this whole time as I refuse to go buy another video card to use until it gets back. In short, if Allstarshop would clean up the return and RMA process to a higher standard they would be a good company, but because of their Return process I wont be buying from them in the future, I need more than 10 days of warranty and 10 weeks to return an item is crazy, which is their policy on rma's after 30 days, although they tell me it will only take a few weeks instead, I am real skeptical.., I will post the outcome of my rma experience and the time it took for me to get it back at a later date.

This review was modified by its author, bstimp1, on 1/22/04 1:35 PM.

Horrible customer service. I wish I had never ordered from this company. After a problem that I could not have forseen, and they did not warn me about, all I get is "tough luck, and thanks for letting us charge you 15% to 're-stock' this item, oh yea, and make sure to ship it well cause you will pay for all of it and if its broken when it gets here, it's your fault too."  
 
Now I am in the hole $30 and I have lost 15 days of computer use and have nothing to show for it. Their phone customer support was horrible and they did not even read my RMA email and the problem I was having, instead they sent me a generic email back telling me tough luck.

Ordered Sapphire 9500 on 11/15. Received order on 11/20. Good so far. Card ran OK for a couple of days.  
On 11/22/2003 I started noticing slight corruption of graphics. Upon rebooting the display had become a big pattern of blocks So I filled out there RMA request form online, ( All RMA applications must be filed online, something to consider) and awaited a response. The next business day I received an email saying I had not given them the correct serial number from the card (there were 3 to choose from) so I re-sent every number listed on the card. Received the RMA number the next day 11/25/2003 and shipped it out that same day.  
Forward to 12/4, haven't heard a word from them, so I checked the RMA status on their website;  
The RMA was received on 12/1/2003 and was tested on 12/1/2003  
The RMA is pending for parts allocation.  
The RMA will be completed no later than 12/15/2003.  
(Hopefully it won't be too much longer than a month after my order that I receive a working card.)  
I called the RMA phone number they provided in an email hoping for a little clarification and got zero info/help from the cutomer service rep. This was my first & last dealing with this company as I am not at all satisfied with their service when it comes to returns. I actually came here before buying it and figured the relatively good rating was worth the gamble. It would seem that all the people giving good ratings have not had to return anything, as further reading of comments showed me the majority of the bad ratings are from people who had to return something. I regret not using newegg as I normally do. The few dollars less in price isn't worth it in the long run...

All is fine and dandy until you to need return a defective product. Lesson learned -- avoid this company.  
 
I ordered a video card with through this company. The s-video out was terrible and produced a fuzzy image. My other cards s-video out worked in the same machine with the same s-video cable without a problem. I RMA the video card on 10/9/03. The response I get is that they must receive the card by 10/15/03. This left me with only FOUR business days to return the card because of the weekend. Even though, they claim to have a 30 day return policy and 10 to ship from issuance of RMA -- it turns out their real policy is 30 days period. This is not clearly stated. So if your item breaks down on day 29 from invoice, you have TWO days to get an RMA and mail it back to allstarshop or you're screwed. This is completely unreasonable.

Got DEAD card / Repeatedly Ignored by Vendor / All Negative reviews omitted ... :-(  
 
The video card arrived completely DEAD and the vendor IGNORED all 7 of our requests for a replacement until AFTER the 30 return expiration had passed. (!!!) Been trying to resolve this ever since, without success.  
 
Now they refuse to post my CORDIAL but NEGATIVE customer reviews. Guess they want everyone to think they are perfect. ...  
Obviously, I certainly would NOT recommend this vendor!!

This review was modified by its author, Susquehannock, on 8/18/03 8:18 PM.

I ordered a video card from Allstarshop on June 8. Their price dropped by $18 before they were able to ship, but they were uninterested in giving me the lower price or cancelling the order. Their delivery was 2 full days slower than any of the four other vendors I ordered from that day.  
 
But here's what really upset me. Their return policy states that any item (excluding certain other categories) can be returned within 30 days for a refund if not satisfied. Well, I requested a return authorization about a week later because I needed the money for an unexpected medical expense. They refused to issue a return authorization so I guess I'll just have to recover whatever I can by reselling this thing on Ebay. Their justification is a small line of fine print several pages into the item's description which states that the item cannot be returned (in direct contradiction to the storewide return policy listed on their support page).  
 
 
 
 
So, here's what I learned from this order:  
 
1) Allstarshop will lock your price but may not ship for several days. They will not refund any price drops nor let you cancel the order when their price becomes noncompetitive.  
 
2) Allstarshop is slower than 80% of other online vendors  
 
3) Most importantly, Allstarshop cheerfully lies through their teeth about their return policy. Caveat emptor.

This review was modified by its author, BDS_ATX, on 6/26/03 12:11 PM.

On July 31 I ordered almost $300 in fans, a powersupply, and a video card. After several days of the order not shipping, I recived a call saying they were out of one of the case fans I needed and would substitute a different one. Because of this the order did not ship until August 5. When I finally got the order, I found that the substitueded fan was the wrong size and could not be used. After installing everything else, I also found the graphics card was deffective. I boxed the card up and sent it back to allstarshop, on my dime. RMA status shows that when the RMA was recieved it was quickly tested and found defective, then I didn't hear a word form allstarshop. After a week went by with no word, I called up. I was told that the card had to be sent back to the manufacturer and they wouldn't have the card back for another 2 weeks. When I figure another week for ground shipping that would be 3 more weeks! By this time it was already August 27, almost a full month after I bought the card! I told the rep. I just wanted to have a refund. So after all of this inconvienience I was still charged a 15% restocking fee for somthing that shouldn't be restocked. All of this was given with little apology or caring. As of September 1st I have yet to see this refund in my bank account.  
 
Shipping back to allstarshop $8.00  
Restocking fee $24.90  
Total lost from dealing with allstar shop $32.90  
 
Be shure to factor that in when you look at their low prices.  
 
Thanks Allstarshop.com!  
One more (dis)satisfied customer.

This review was modified by its author, MarWillis, on 9/1/04 9:18 AM.