I would like to tell anyone that is or will be using this service to stop immediately and find another way to get your product.  
My nightmare began one week after the date i ordered my product, not all of it had arrived. I contacted Tiger direct to ask what had happened to the rest of my order, well they didn't know so an investigation was launched. at the beginning of this investigation i was to receive a claim letter, well i didn't. no one contacted me about a claim letter for the whole of the investigation and then a couple of days latter after the investigation i found out about the claim letter by calling them to find out why it was taking so long, this is two-two1/2 weeks from the date i ordered. I sent the claim letter by email to a representative of tiger direct who was to then send the claim letter to the person organizing my reshipping, i was then to receive a phone call and email confirmation the following day that my reshipping was to begin. The next day no phone call, so I call them back and said that i will receive an update at the end of the week. The following week i call back and it turns out that my claim letter was never sent to the person organizing my reshipping. So week 3 and i finally am able to send the claim letter by email directly to the person it needed to go to.  
 
After all this time wasted by incompetence when I should have been contacted and led to what I should do and what should be done, I have to wait another week while my items are being reshipped. I was told that it would be shipped as fast as possible to me after this grave mistake but I guess it doesn't matter to them that my time was waisted and that I was the one who had to call them to find out why things weren't being done.  
 
So I advise all those that will use tiger direct to prepare for a horrible experience and a great deal of waisted time and effort.

It is easy to write a review when your order arrives complete and on time. However, if you have a problem, how good is the service?  
My computer was delivered without a keyboard. I called TigerDirect and Abraheim @ EXT 5384 handled my call. When I described my problem he offered my a choice of available keyboards which were upgrades of the original. Before ending our conversation he gave me a tracking number. This experience will make me a return customer instead of a disgruntled one who would not buy again. Even though this was a small item it was handled in a efficient, professional manner. Good job!

This was a great deal and Evelio helped me through the order process and answered all my questions without being "pushy" or condescending. I would order here again and would request Evelio ext. 5844.

Recieved my computer case badly damage. Called right away, talked with Pat. He and his supervisior sent me out a new case right away, no questions ask. Upgraded the shipping so I would`nt be held up. Great customer service. Something that is hard to come by now days. Thanks TigerDirect.

Thanks to Customer Service Representative  
Tiger Direct.Com  
Jean.Guerrier@tigerdirect.com  
Ph# 305-415-2205 ext. 5390  
Fax# 305-415-2972  
I am very Pleased with Tiger Direct. Jean turned a situation around that made me very angry from another rep called David at x5804 who treated me like an imbecile or being evasive and not allowing me to speak to supervisor and hanging up on me. I called back and got a nice professional person named Jean X5390 who patiently listened to me and was able to sympathize with my situation and offered to help even when I first asked for a supervisor which he was willing to do but took care of the situation like a profession ought to…Thanks Jean  
By the way Jean saved a long time customer of 8+ years and continuing  

Tiger Direct is BY FAR the BEST electronics sales outfit to do business with. Their customer service is fantastic and IF you ever have a problem with their products, they bend over backwards to make things right. I only wish there were a local store so I could shop personally.

I have been ordering from Tiger Direct for many years now, and have always been completely satisfied. Once, UPS misplaced an order of mine and it didn't show up till 10 days later, but hey, things happen and it was the only time there has been any issue, and this wasn't even Tiger's mistake. Products and prices rock, they beat everyone else. Customer service is awesome. I cannot recommend this company enough, they are my favority company for computer and electronic related purchases. Keep it up Tiger, you rock. I recommend you to everyone I know, and in my opinion, your company is as perfect as any can hope to be.

First time using TigerDirect. Simple order: Printer Router. First, I rec'd a refurbished model -- not ordered but I thought it would be OK. Second, no installation CD in the box AND it was late arriving -- I guess that should be #3. When I called to ask for the CD so I could actually use the server, I was told that the only thing I could do was return the server for a refund(!) I thought it was interesting that they would rather lose my business (now and future) than just ship me an installation CD! Maybe they're just too big to give a rip?? I'll go out tomorrow and buy a server locally. Lesson learned.

This review was modified by its author, nipula, on 8/4/08 8:11 PM.

The products on this order are well known to me, I own the same now.  
As for TigerDirect, well they are the best, and I hope they keep up their great aggresive Customer support and I will continue to place TigerDirect as my first Stop for all puchases.  
 
Thanks Tiger  
 
Andy, Bama

The ordering process was great, the product I ordered was going to be a month out and the site called my attention to this. I reconsidered and shopped again on TigerDirect but the deal was too good to pass up... so I guess I'll wait a month and hope that the MOBO Combo comes in much sooner!!!

This review was modified by its author, LavonT07, on 8/3/08 12:36 PM.

Ordered several items on a Friday,very late. Received them the following Wednesday,Can't complain about that,everything was received in good order.

Having ordered computer equipment from this company several times in the past I didn't hesitate to choose them when I needed stuff this time. I have had excellent results the times I have ordered from Tiger in the past so I was rather surprised when one of the pieces of equipment that I purchased didn't work. When I called to get a RMA number I spoke with a nice young lady name Mary (extension 5373). She was very helpful and quickly got things sorted out to allow me to return the defective equipment. I wanted to submit this review to commend Mary for her courteous and helpful response. I hope her bosses are reading this because she gets a big ATTAGIRL from this customer. Boss, go tell her she did good and give her a raise ( hey Mary, I tried, ya know ). Seriously, Tiger is a great company and in the rare occasion that there is a issue with an order they have very helpful and courteous support personnel.

After reading some negative reviews about a product I was about to purchase, my salesperson Evelio gave me the information I needed about another hard drive which I ordered. He treated me the way I wish all sales people did....All went well and I had everything explained to me...If he ever needs a job I would consider him in a heart beat.

Me and my boyfriend want to thank Carlos at ext.5825. He was very helpful and went far and beyond for us. We have been trying to find out where our tv was for the past three days and after calling and talking to many people and getting nowhere we finally got Carlos. He called the freight company found out exactly where it was and what happened to it. Although it is damaged he is going to reorder us one. He is AWESOME!! Thanks again Carlos!!!

Tiger Direct had what I was looking for at the right price. Shipping was reasonable. Thanks.