Cancelled order without any reason, and still was billed for it

This is just a message to inform whom ever is concerned...I WILL NEVER USE NOR WILL I EVER RECOMEND TIGER DIRECT AGAIN! I purchased a laptop for my niece in July of 2007. In March of 2008 she started to have problems with the laptop so I assumed we were covered with the warranty. The warranty has helped 0%! First off, I have had to come out of my pocket with over $100 to replace this laptop. Secondly we started contacting the warranty division of WaCa (which was highly recommended by the sales people) and as of today 06/23/2008 we still have NOT received a replacement laptop nor have we received the gift card promised. Finally the help that we needed came when speaking with a representative that is allowing me to use the gift card number to make the purchase over the phone, but I now have to pay additional shipping and additional taxes...not to mention I have to settle for a brand that is much more generic than the original purchased laptop. I am VERY UNHAPPY WITH THE SERVICE I'VE RECIEVED with Tiger Direct and no one seems to care. My recommendation now for anyone considering a purchase from tiger direct... "BEWARE, BECAREFUL, STAY AWAY!

This was my first purchase from Tiger Direct and it almost didn't happen. I was very excited when I first got the email about this offer on a refurbished product.  
 
For some odd reason I trusted the company as I had seen it so often in my mailbox. Perhaps this isn't wise, but I had a good feeling.  
 
The offer was for a refurbished LCD tv for $469. When I got to the order page I discovered that for some odd reason shipping for this product was going to be $80. This did not make sense to me in any way shape or form.  
 
I deal with shipping all the time and actually had shipped myself a 42 inch LCD TV for less than this company was charging me. In case you are wondering, I did NOT opt for expedited shipping.  
 
When I contacted customer service he informed me that the company has to make some money back for deeply discounted items and that he or his supervisor could not touch the pricing regardless of how much I insisted that this was too high for shipping.  
 
I canceled my mailer and went on to shop for another TV. Unfortunately, Tiger does have the very best price. I went back to do some additional research thinking perhaps I could find a coupon for shipping or another customer service rep would be more understanding.  
 
What I discovered both from Viewsonics website and believe it or not from Tiger Directs website is that the product only weights about 60 pounds. The product weight for shipping was charging me for a 100 pound package.  
 
I called in yet again. This rep actually agreed with me about the mistake, but clearly stated that he could not do anything for me except report the error. So, sadly, I could not make a purchase right there.  
 
Well, today, I log onto the site to discover they have corrected the weight on the package and shipping now costs $40.  
 
My suggestion to anybody who shops for Tiger is to pay very careful attention to all of the details of your transaction when you purchase anything that is either refurb or discounted. As the first rep clearly stated, Tiger has to make their money and they will get it any way they can. If you overpaid for shipping, perhaps you can discover the error too and perhaps they will re-imburse you.  
 
Anyhow, Let's hope this TV works well. The deal still seems too good to be true!  
 
Edit: This company is not respectful of its customers time. I have spoken with at least 2 managers about my concerns and the only thing I get for the 5 hours I have now spent dealing with this is a "sorry". The first two times I called in they ignored me. When I solved the problem myself, they still ignored the hassle I went through. When I emailed them they ignored the time I spent just getting a fair price and stated that "they fixed the problem". Now on this forum they still ignore the issue again. Sure it was an oversight. Why couldn't someone take care of it and the customer the first time I called. If I hadn't somehow managed to get the price corrected after the second call I would not have bought the TV. If I could have found the price anywhere else at this point I would have gone elsewhere. I offer anybody who reads this the following advice. If you recently bought the Viewsonic refurbished 37 inch LCD TV, check out your invoice carefully. You probably overpaid $40 on shipping. This company certainly has a VERY good deal on its label item for its mailing list, but the service definately makes you think twice before going back.  
 
I have seen a lot of great stories about service on this site. I really do hope that I just got the knuckleheads. I guess my major beef at the end of the day is they really should do something for customers that get mistreated by customer service. One thing I did forget to do was write names down. I highly recomend you have your pen and pad ready when you call this company and don't hesitate to ask for a supervisor if you have questions you would like a serious answer to. Also, even though they do provide phone service after hours, don't expect that person to be able to do much more than take an order.  
 
I hope this helps other customers avoid the grief I went through.  
 
Edit 2: This story just got a whole lot more interesting. I emailed Patrice two days ago. While he was understandably focused on the mishap that caused the additional shipping and the fact that it was corrected, I wanted to hear his thoughts on the service I recieved not once but twice. During the course of writing him the email I checked the television on the website and noticed that the weight had been re-adjusted back up to 96 Lbs. At this point I now had the specs from the website, from the product description on TigerDirect, AND I now have the weight from the UPS tracking. Tiger is once again overcharging its shipping by 20 pounds. 2 days have gone by and Patrice has not responded to my email or adjusted the incorrect weight on the shipping. The impact for a North Carolina address is around $30. I am posting this feedback to warn potential buyers to not potentially believe buys responses to these websites. One would imagion he would at least have the courtesy to re-fix the product weight even if he did not wish to deal with me anymore.  
 
I hope this info helps a potential buyer.

This review was modified by its author, UCMKarl, on 6/18/08 9:12 PM.

I have purchased many items from them previously and in December 2006, I purchased a Gateway computer with an extended warranty. 5 days after the warranty expired, the motherboard went. I immediately contacted them and the extended warranty company that they use and both said that they would not help me because it had expired. They said that I never complained that there was a problem before. The sound card had gone a few weeks prior but rather than sending it in (or waiting for home repair), I replaced it myself(and had receipt to prove to them). I work from home and could not be without a computer for that many days. They said that if I had been "that customer" that complained prior (even for something so small) that they might have been able to do something for me. I then spent 2 months leaving voice mails for people who promised to get back to me in regards to helping and no one ever did. Though my warranty specified in home repair, I had told them that I would be willing to ship it back, at my cost, for them to repair on site. Today I was finally told that there was "nothing" they could do. I have NEVER before written a bad review for any company but I will never shop with them again. If a company won't stand behind a product, or more importantly, behind a company that they utilize for the warranty of their product, then I would rather take my business elsewhere and would recommend based on this type of "customer service", that others do the same.

After being a loyal customer for 5+ years to TigerDirect.com, I will never buy from them again.  
 
I completed surveys to save $10. After wanting to make another purchase, I asked the telephone sales rep if he could take $10 off my $100 purchase. Instead, he hung up the phone on me. Today I looked at NewEgg.com, and the same product was $5 cheaper, plus free shipping!  
 
I have had promises to correct mistakes in the past, nothing was done, and phone calls/emails never returned. Not only is the customer service beyond poor, I'd consider it terrible. In the end, they don't care to make things better either.  
 
NewEgg.com is usually cheaper or the same price. I was loyal to TigerDirect because of the great deals in the past. Not only have they billed me twice for one computer, sending my account into overdraft, it also took over 2 weeks to get that money back from a debit card purchase out of my checking account.  
 
I have records of everything, it seems the only ones who don't care are TigerDirect.com I wish I could take back all my positive bizrate surveys. TigerDirect has gone completely down hill, and have hit bottom. Never again will I waste my time or money on a company that simply doesnt care about its customers. I suggest everyone atleast look into this company before you make the same mistake I did.

I tried to place an order on their website which did not go through but the request for payment went through to paypal. I called them and they assured me that they could place the order over the phone and I would not have two pending payments to them. I did exactly what I was told and had two pending payments in paypal to them. After many frustrating phone calls to paypal and tigerdirect I finally figured out that someone from tigerdirect had to get in touch with paypal to cancel one of the pending payments. I was told repeatedly by tigerdirect that someone was going to take care of this and call me back. I NEVER had any return communication from tigerdirect on this matter. After finally recieving the item I ordered it does not work. I will not go through tigerdirect and am dealing with the manufacturer directly. Tigerdirect would have me pay shipping to return the item to them and have to wait for a replacement or repair. The manufacturer is sending me a new one and returning the broke one at their cost.

What a JOKE! I purchased a laptop from Tiger Direct. I recieved it 2 days later. I pulled it out of the box and turned it on. It loaded all of the software. I went to load my personal software and the CD-Rom would not open. I sent it back (Thanks Xavier!) and recieved a different laptop. I recieved it today. (Thanks Dennis!) However when I started the replacement computer I got an error message about No Operating System. Within 5 minutes of opening the box I was logged back in on the live chat with Xavier. He is tried to get the software sent from Dell, but that did not work out so he notified his manager and the software manager. I have not heard ANYTHING from either of them. I can promise you this... I will NEVER EVER buy anything from Tiger Direct again! The only high point in this NIGHTMARE purchase has been working with 2 of the best customer service reps. Xavier and Dennis both need a good pat on the back and a big 'Atta Boy! Sadly because I was sent 2 (!!!!!!!) bad computers it will take a LOT to get me to buy something from Tiger Direct again! This is unexcusable! When someone buys an item they expect it would work. I asked them to just ship me the software that was in the first laptop and that would make me happy but according to a VERY RUDE CS Rep, that is not an option. I even asked them to overnight me a copy of Windows XP Pro. They sale them so why couldn't they?? But was also told that would not happen.. I forgot the lady's name that so rudely told me that. I just wish that Tiger Direct would take resposiblity for sales bad products!  
 
Still waiting on my refund!!

This review was modified by its author, jbushpa, on 6/4/08 3:12 AM.

Ordered 2 GPS Units with 2 day delivery. They emailed me four days later to say they were on hold... No sympathy, and they actually claimed to have sent the emails the next day. I verified that that was a lie. If you actually need the product, I would NEVER order from them.  

This review was modified by its author, JMelchiors, on 5/30/08 2:29 PM.

I've placed a lot of order's with TG over the past few years from both business and personal accounts. It has a very rough experience with them in the last 6 months. Some issues have been: sending me the wrong product(x4+ - separate occasions), incorrectly labeled advertising, mis-handled returns by them resulting in me paying late fees, faulty products, and overall just a poor experience. I will never order from them again. TG say goodbye to your $10,000+ account.

I purchased an extended warranty on the Acer Ferrari 5000 from Tiger Direct (other option was to purchase direct from Acer). I did this because I've been a big fan of Tiger Direct.  
I had an issue that the 3rd party "Cyber Test" did not resolve. I attempted to call Cyber Test, I gave up after 45 minutes.  
I called Tiger Direct and spoke with Dwayne (x5412).  
To make a very long story short, even though I am completely dissatisfied with Tiger Direct and their 3rd party warranty company Cyber Test, Dwayne is the ONLY person I spoke with that knew the definition of CUSTOMER SERVICE.  
 
Although I will never purchase an extended warranty from Tiger Direct again (assuming I buy from them again), I highly recommend others at Tiger Direct take notes on how Dwayne x5412 handles customers.

this place is horrible. will never order from them again.  
placed my order at the end of february and paid through ebillme. after two weeks, i went on the website and it said that my order still hadn't shipped out. i called tiger direct and they said that they hadn't received payment from ebillme yet even though it was a direct bank transfer that i had made the day that i placed the order. when i called ebillme, they said that it was a system problem with tiger direct that they had been trying to fix for a couple of days. they said that even though tiger direct had gotten the money, they couldn't tell who the money was from.  
so i waited another week and checked the website again. on that day, it said that my order had been cancelled. i called tiger direct once again and asked them 1) why they had cancelled my order and 2) why they did not even bother to call or email me to let me know. they told me that they no longer had my item in stock and that they hadn't gotten around to informing me yet. good customer service would have been to let me know before i have to find out by myself and then offering a comparable item. i ordered a hard drive for my laptop, something that i needed relatively soon......not some computer accessory that i could wait two months for.  
when i asked for my money back so that i could go elsewhere to buy my hard drive, they informed me that it would take 3 weeks to issue a refund because i had paid through ebillme. to this day, i STILL have not received my refund.  
 
HORRIBLE, HORRIBLE, HORRIBLE!!!!!!!!

I have had problems with Tiger Direct's billing practices in the past but recently gave them another chance. I am a system builder a buy from many different companies. TD is the worst. I bought $1500.00 worth of components around September, only to find out when I got home that $300.00 worth of mail in rebates had already expired. The cashier (purchased from TD outlet store Naperville Il.) argued that this was somehow my fault. From what I've learned they advertise expired rebates all the time as well as misprints in their flyers and mailers. I had already opened the components and could not return them for cash back. That was in September of 2007. Last week I made two orders and they overcharged me twice. Once for $1.50 the other was for an unacceptable $650.00. I don't know why I thought thins had changed but they obviously didn't. Don't buy from them unless you are prepared to be disappointed. It may not happen on this order or even the next but eventually they'll get you. On the bright side Arturo Correa the TD Senior Sales Representative was great after the first guy was quite rude. The money was back in my account the next day. Thanks Arturo. I'm done with Tiger Direct for good. I don't know how they stay in business with the attitude of trying to cheat customers.

5/7/08 I responded to Pat A. twice now but Pat A. still hasn't responded to me. They seem quick to blame the customer for their shoddy business practices. I didn't get a promised refund. I didn't get the promised reimbursement for the expense of returning a power supply. I repeat my original statement - TigerDirect should be put out of business. Imagine if every internet seller acted like them. The internet would have died long ago as a place of commerce. Stop patronizing TigerDirect. Put them out of business.  
 
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This company should be put out of business. Their sales and customer service are nothing short of horrific. I bought a computer kit as a holiday gift and by the time it was given and assembled 30 days had passed so they forced me to deal with the individual manufacturers whose customer service was equally inept.  
 
I returned an item per the TigerDirect customer service. They said I would get a refund and be reimbursed for shipping. Niether one has happened. In fact when I called them on it they told me I had to contact the manufacturer. I told them no because my dealings were with TigerDirect not the manufacturer. The CSR said the manager told him that I had to call the manufacturer and that was my only choice.  
 
It's time companies like this were put out of business with their shoddy practices.

This review was modified by its author, Davis1ca, on 5/7/08 7:21 PM.

I purchased a refurb. Gateway from Tiger on 12/3/2007 and had video problems by the time I determined it was not a driver problem, or monitor problem it was just over 30 days old, and Tiger sent me on to Gateway who had me return the computer for repair, it came back but continued to have the same problem. by the time I was able to contact gateway for more help it was ending it's 90 day warranty. so I was sent on to an extended warranty company, who immediately said they would send me a "Gift card" in the amount of my purchase good only at tiger. My invoice for the extended warranty said "1 Year Replacement after Mfg. Warranty Ends". They also expected me to box the computer and pay the freight to return it to them, and then they will issue the card. Tiger agreed to provide a pre-paid label to return the unit. I loose the initial freight, the price of the extended warranty and will be provided a gift card, I loose almost a hundred dollars, I've done business with tiger for many years and this is the worst service I have ever had. BEWARE THEIR EXTENDED WARRANTIES, GATEWAY REFURBS, AND GATEWAY SERVICE.  
 
I have since been in contact with tiger on multiple occasions during which they assured me they would rectify the situation, HOWEVER. AS PER THEIR INSTRUCTION I RETURNED THE COMPUTER TO WARRANTY CORP OF AMERICA. IT HAS NOW BEEN ALMOST A MONTH SINCE THEY LAST CONTACTED ME, I HAVE WRITTEN THEM TWICE AND THEY HAVE MY 404.23 AND I HAVE NOTHING. SO IF YOUR STUPID ENOUGH AS I HAVE BEEN JUST SEND THEM YOUR CASH FOR WHICH THEY WILL PROVIDE A LITTLE LIP SERVICE AND NOTHING ELSE.

This review was modified by its author, mrdull, on 5/18/08 7:00 AM.

Purchased and Paid for this order (4 items) and another order (multiple items) on 03/22/2008. Paid via Paypal. We had recently moved and Tiger direct refused to ship my large order ($2200 worth) unless I could provide them with proof of address for instance: Drivers License or photo ID with New Address. Ummm Hello. We moved the Friday (03/21/2008) The State will not just give out a Photo ID. TD also refused to ship order to Old Address. I had arranged for my Old Landlord to get it for us. This is after spending near $4000 with TD at the old address.  
 
Order W2718098 was shipped, 4 items, with 4 seperate tracking numbers. 2 Items arrived and where delivered, the other Two were called back to TD. Yet, TD still has MY MONEY!!!  
 
TD, where is my Printer and DVI adapters that have been paid for, and NOT Delivered????