I purchased a Sony Vaio VGN-AR820E (item #S168-17005) from TigerDirect.com on 12/1/2008. At time of ordering the item stated that they are in stock and "Availability: Order Today, Ships Today". So I made the purchase.  
 
After the purchase, when I check back online for order status the next day, it showed the order is on "back order". I called their customer service on 12/2/08. The rep. answered and indicated that TigerDirect is expecting another shipment "next week", and they will ship my notebook as soon as they received them.  
 
I checked again on 12/8 and the account still says on "back order" so I called again. This time rep. Rob says that he doesn't know when they will get this item. I told him that is not an acceptable answer since I paid for the item already. He says "you know as much as I do". So I asked him to let me talk to his manager Joe at extension x5907. After looking for a bit, Joe told me TigerDirect has discontinued this item! He can offer a similar product, an Acer laptop. I told him that Acer is not a replacement for a Sony. He then told me that sorry we can't help you any more and asked me to cancel the order...  
 
So they post a discontinued item for sale, wasted my time, and now I have to waite for 2-3 days to see if I get my money back!  

I bought a monitor for $192 and 2 weeks later the exact product was offered online for $161 by Tiger Direct. They refused to refund the $31 difference and were only interested in insulting me. These guys have low prices but even lower customer service goals.

I am very disappointed in TigerDirect.com. I no longer spend money with them because I purchased a Soyo Dragon computer case combo deal with a great rebate… or so I thought the rebate was never paid and I was out over $100.00 in rebates. What is even worse I talked a friend into purchasing the same thing as it was such a great deal. Needless to say he was out his money too. They have never tried to make it right with me. I now shop at another on-line retailer and have not had any unpleasant issues with them.  
 
Two Thumbs Down to TigerDirect.com for false statements.  
 
Roger  

This review was modified by its author, bud-itguy, on 11/24/08 10:30 AM.

I Ordered a red Motorola phone from Tiger Direct. The first phone I received was a pink phone with a different shade of pink on each cover. Customer rep allowed a return/exchange no charge. The second phone I received was three different shades of red and broke after four days of use-- would not turn off. Customer rep allowed return and exchange. I asked if these phones were seconds or refurbs and the rep said no they were new. I asked for an inspection to be done on the third phone to ensure the plastics matched and that it was top quality. I ordered an exchange for the broken second phone. The third phone I received in exchange for the second broken phone arrived in a box with a dirt stain and finish worn from the cardboard in some spots. The phone had specks of dirt in it, the battery had corrosion on the contacts, the charger plug in the phone was worn and dirty, and the plastics did not match. Phone had paint overspray on the inside where it appeared to be repainted. Customer rep was friendly but again reiterated that the phone was new. I asked to talk to the supplier and they could not give out that information other than it was Motorola. I then asked to return the phone for a refund and they said ok. Overall customer service is kind and polite. In retrospect, all phones that I received from them appeared inferior in quality and I saw as factory refurbs or seconds but not listed as such on their website. My wife has an ATT Motorola phone (the same model) and the fit and finish of her phone is vastly superior to those received from Tiger Direct. Be aware that if you throw away the original box you will be charged a 15% restocking rate as I did on the second phone. I will never order another product from Tiger Direct.com because the three products I received were vastly inferior from the descriptions on their website.

This review was modified by its author, brahma77, on 11/5/08 9:13 AM.

This order was actually placed with COMPUSA which supposedly drop shipped my order with Tiger Direct which drop shipped it to another vendor by the time I finally got my broken DLink DSM 750.  
 
This all began on June 13th of 2008 when I optimistically placed my order with COMPUSA. Since COMPUSA's web site did not reflect that this product was on back order, I was looking forward to setting this up later that week. Well, the shipment receipt date came and went and I placed the first of probably 20 phone calls with COMPUSA and TigerDirect. They kept reassuring me that my product was on its way and that it would be shipped out any day now. I went through this for 2 months and then decided to cancel my order on August 12th. Of course, my product was shipped the following day and arrived to my house (with a broken display) and along with the product that I had bought from Amazon to replace this canceled order.  
 
I called and obtained an RMA number and had them send UPS to pick up the package which they did but the UPS tracking number must have blown off of my porch because it was now where to be found so I could not track the package.  
 
A week later, the package came back to my house and UPS stated that TigerDirect had rejected the package for some unknown reason.  
 
I told UPS to send the package back again and they did. This time the package got lost and COMPUSA/TigerDirect did not know where it was. I had a heck of a time getting my tracking from UPS but finally did and it turns out that my package had been signed for by TigerDirect.  
 
After providing all of my information back to COMPUSA and TigerDirect I still have had to make numerous calls to get my money back which I am supposedly going to get refunded to my account today (I'm not holding my breath).  
 
This has been undoubtedly been the worst online shopping experience I have ever had and if I had not had other experiences to prove that on line shopping wasn't always like this, I probably would never do it again.  
 
I can say that I will never buy from COMPUSA and/or TigerDirect again because I thought they were very misleading and over casual about this problem. They told me they would email me or call me and very few of the people ever followed up even though they were aghast at my ongoing shopping drama with regards to this order.  
 
Horrible, absolutely abominable.  
 
Tom Williams Jr.  
Date: October 20th, 2008

This review was modified by its author, maddogskip, on 10/20/08 3:20 PM.

Poor customer service. Excessive delivery charges. Overnight delivery for a light item (less than one pound) was over $41. Would not do businesss with these people again.

I saw Tiger Direct had a sale on Amazon Marketplace. Thought the price was low, called and confirmed the situation so i made my order.  
 
But now they say that it was a mistake, but they confirmed my order and took my cash!  
 
Stay away from this disreputable store, seems they shafted a lot of people on this deal.  
 
 
Even got a confirmation of my purchase.  
 
We're writing to confirm your purchase of the following item from  
TigerDirect, Inc.:  
EVGA 896-P3-1267-AR GeForce GTX260 Core 216 SC Edition 896MB DDR3  
PCI-Express 2.0 Graphics Card with Lifetime Warranty (available to ship by  
October 14,2008)  
 
 
But again the canceled my order without my consent, and will not live up to their obligations,.  
 
Stay away from TIGER DIRECT!  
 
Tiger Direct has shady business tactics.  
 
As I had ordered a eVGA GTX260 but was told that I would be receiving a refurbished eVGA680i motherboard instead. Tiger Direct will also not honor that I have bought the videocard. This is clearly a bait and switch. Not only that, it is fraud. I will never buy from Tiger Direct again."  

This review was modified by its author, systemviper, on 10/13/08 6:00 PM.

I bought a Motorola phone from these idiots back in December. When I bought the phone, it said it was warranted by MOTOROLA. Well, I had an issue with the speaker-phone malfunctioning 6 months later, so I called Motorola. After several calls back and forth from Tiger to Moto, Moto said they didn't warrant it because it was from an unauthorized dealer... I asked the rep on the phone with Tiger to check the warranty. He checked it and he said it had a 30-day warranty from TIGERDIRECT, not MOTOROLA. In the box, there was a warranty packet (like most items) included. It said it was covered by a 1-YEAR WARRANTY! Not a 30-day one like the Tiger rep said! They knew the MOTO warranty would be invalid, so they changed it (on their website) from a 1-year warranty to a 30-day one underhandedly! These people suck!

I used a gift card with the amount of $195.00. I typed in the gift card numbers correctly and it looked as though everything was fine on the order form. It look as though the order form accepted the gift card. However a few days later I found out that the whole amount of the transaction was charged to my credit card. I contacted a representative and they said there was no trace of any gift card on that order. I gave the representative the gift card numbers again and they assured me that I would be credited back the $195 on my credit card. I kept checking in every week but each representative would say this has been done but I need to wait some more time. I called in the third week and this particular rep said that there is no record of the gift card in my customer notes. So I had to find the gift card again in my home (I didn't think I needed it again) and gave her the gift card numbers. Since that last conversation, it has now been three MORE weeks so it has been total of 7 weeks that TD has not credited back the $195 on my credit card. I would think 7 weeks is way too long for a credit when they were at fault.  
 
-----09/19/08 UPDATE-------  
I have been in contact with a manager, and they claim that the refund will go back on my credit card in 5 to 7 business days. But considering I've already waited 7 weeks, I kind of wonder if this will happen. I'll just wait and see what happens I will will update this review once I receive the refund.

This review was modified by its author, benwi, on 9/20/08 5:26 PM.

Short version... Sales guy didn't know his stuff, spent an hour trying to fix his mistake... 2nd sales guy caused new major mistake, spent many hours over the course of almost a week fixing his mistake... (IE $280 in overdraft fees)... Called and spoke to someone who sort-of mostly solved the problems, but really dumped a lot of it into the lap of my bank even though it wasnt the bank's fault... Less than sympathetic about the whole thing; less than helpful with the case being damaged when it arrived too... very poor customer experience, and it will likely be rare that I shop with TD again....even after shopping with them for over 10 years.  
 
Had a problem with my most recent order from one of your biggest competitors... called them... They didn't require me to send back the defective product, shipped me a new one for free, OVERNIGHT SHIPPING so i could still get this PC built this weekend, AND they sent me a nice thank-you gift with a "Thanks for being a customer, we appreciate you, etc." note. Take a lesson, TD. This is how they are taking your business. They have mine now 100%.  
 
Edit: It's very upsetting that their representative leaves her contact information in almost every reply that is posted here, yet she has yet to return any emails that I have sent to her... She claimed in her reply to me that she had done certain things that were not done, and won't return my requests for contact.... Yet another reason TD is losing business...

This review was modified by its author, kc2afb, on 8/29/08 3:33 AM.

I think I can top any complaint I've read so far on this site. I am surprised that this link was even in Cassandra's email, knowing how Tiger Direct has totally shown no regard for my situation. I purchased a convection oven in April (4 months ago). It arrived damaged. I had no problem getting a new one sent out immediately, and a return number for the damaged unit. However, so I wouldn't have to wait for the damaged unit to be received back before a new unit shipped, I decided to have my credit card charged immediately for the new unit. I was assured that the refund and any additional shipping charges would be refunded promptly upon the damaged unit's return. That unit was signed for on 04/25/08 and here it is August 11, 2008 and no refund. We're not talking a few dollars here, and I am not a wealthy person (and my credit card is AMEX, so there's no NOT paying the bill). I think I have spoken to 5 or 6 people total, faxed the info again and again. My last correspondence was from Cassandra Butler on July 25th, who ASSURED me in writing that my refund would appear on my AMEX by July 28th. I've checked my account daily, called AMEX - no such credit. I've emailed Cassandra, Lashawnia and also posted an email directly on the Tiger Direct website, threatening legal action. What a shock -no response. And these idiots have the nerve to post a blurb right on their website about all customers being family and top priority. What a joke. Tiger Direct will be reported to the BBB this week, AMEX will undoubtedly get me my refund (as they truly believe in the customer being top priority)and I am also reporting Tiger Direct on an internet fraud website (IC3.GOV in case anyone needs it). Good luck FUTURE customers (but I am sure this won't be posted)!

I would like to tell anyone that is or will be using this service to stop immediately and find another way to get your product.  
My nightmare began one week after the date i ordered my product, not all of it had arrived. I contacted Tiger direct to ask what had happened to the rest of my order, well they didn't know so an investigation was launched. at the beginning of this investigation i was to receive a claim letter, well i didn't. no one contacted me about a claim letter for the whole of the investigation and then a couple of days latter after the investigation i found out about the claim letter by calling them to find out why it was taking so long, this is two-two1/2 weeks from the date i ordered. I sent the claim letter by email to a representative of tiger direct who was to then send the claim letter to the person organizing my reshipping, i was then to receive a phone call and email confirmation the following day that my reshipping was to begin. The next day no phone call, so I call them back and said that i will receive an update at the end of the week. The following week i call back and it turns out that my claim letter was never sent to the person organizing my reshipping. So week 3 and i finally am able to send the claim letter by email directly to the person it needed to go to.  
 
After all this time wasted by incompetence when I should have been contacted and led to what I should do and what should be done, I have to wait another week while my items are being reshipped. I was told that it would be shipped as fast as possible to me after this grave mistake but I guess it doesn't matter to them that my time was waisted and that I was the one who had to call them to find out why things weren't being done.  
 
So I advise all those that will use tiger direct to prepare for a horrible experience and a great deal of waisted time and effort.

First time using TigerDirect. Simple order: Printer Router. First, I rec'd a refurbished model -- not ordered but I thought it would be OK. Second, no installation CD in the box AND it was late arriving -- I guess that should be #3. When I called to ask for the CD so I could actually use the server, I was told that the only thing I could do was return the server for a refund(!) I thought it was interesting that they would rather lose my business (now and future) than just ship me an installation CD! Maybe they're just too big to give a rip?? I'll go out tomorrow and buy a server locally. Lesson learned.

This review was modified by its author, nipula, on 8/4/08 8:11 PM.

This has been the worst purchase I have ever made,I have used Tiger Direct several times and always placed my order the same way on monday and always get my order by thursday or friday the same week, Well this order was done the same way placed on Monday By wendsday it begain to seem odd my order was not showing up in the UPS system using the track number sent to me by Tiger so I called tiger to see if there was a problem And thats when all the lies started first they said the item had been shipped (tuesday) but just had not shown up in the UPS system, So I called UPS to see if they had a problem And they said they did not have the package yet that it was not supposed to be picked up by them till latter that night (wendsday)that was why it was not in their system  
And it was to be shipped UPS Basic so that made the delivery date sometime the first week of august So I called back Tiger to ask why they had changed the way the package was shipped and what they was going to do about me paying for regular ground shipping and they thought it was no big deal as they had my money at that point and did not care that I paid for regular groung shipping and needed the item by end of the week for a customer. So then I called back again to cancel the order and place my order else where and this Rose woman said my package was to be here Thursday and said if it was not she whould fix the problem. So thursday come around and I call UPS and they still tell me my package will not be here untill August the 5th So I called this Rose woman at Tiger and she will not answer or return my calls at all. Well I have made several purchase's from Tiger Direct over the past 7 years and some of them in the hundreds of dollars But after this I will take my bussiness to another Company. And this Rose woman was the major cause of this.Her emp number is 3054152205 and her EX is 5367 the ex is her's for sure but the number may be made up but this is what she gave me

See order W3356897. I bought an external hard drive at the end of May. A few days later I received a damaged product (internal bracket in the case was smashed). I called TG and requested a refund. They issued me a return address UPS label and an RMA#. I took that label to the local UPS store and returned the item to TG along with a detailed letter explaining the defect and asking for a refund. After several days, I received a box from TG containing the SAME DEFECTIVE HARD DRIVE THEY SENT THE FIRST TIME. No apology letter, no mention of a refund, etc. The only correspondence was some bogus letter asking me to renew a domain name that I had not used in a couple of years. At this point, I was very frustrated, felt that I had fulfilled my responsibility as a customer and directed my credit card company to deny payment. After several weeks of no contact I received a letter from TG threatening me with a collections agency if I don’t pay (for a busted drive twice shipped). The letter contained a number with someone’s direct extension. I’ve tried calling that number 3 times, though I only get sent to someone's voicemail. I’ve left (very polite) messages all three times and no one returns my calls. As frustrated as I am, if I would be happy if TG would either send me non-damaged merchandise or refund my money, but I will not pay for an item that is broken.

This review was modified by its author, turnwj5, on 7/30/08 7:12 AM.