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Store Rating and Reviews TigerDirect / Systemax

Homepage: http://www.tigerdirect.com Shop Now at TigerDirect / Systemax
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all 512 participating companies!
  
Six-Month Rating: 9.03 / 10
Six-Month Reviews: 346
Lifetime Reviews: 6210
   
Lifetime Rating: 7.34 / 10 All Stores Avg.: 8.15
7.59 Pricing of Products and Services
8.63 Likelihood of Future Purchases
8.23 Shipping and Packaging
8.46 Customer Service
8.40 Return or Replacement
Show Reviews Read all 6,210 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
7795 W. Flagler, Miami, FL 33144
customer support email:
http://www.tigerdirect.com/contactus
phone:
800-800-8300
customer support:
800-800-8300
business hours (est):
Open 24/7 - Call Anytime

FAX: 305-415-2149


TigerDirect / Systemax Advertisement
Trust and Ethics Policy
 TigerDirect / Systemax Customer Reviews - Page 4
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Very Satisfied
Reviewer: Mozarp
Click Here to See the Profile for Mozarp

10/13/09 10:38 PM
I'm Ray I Just Ordered a AMD Athlon 64 X2 6000+ Socket AM2 Box CPU 3.01 and I wanted to know if my Motherboard work with this CPU . The Man I talked to took the time to find my Motherboard wich was a M2N32-SLI Deluxe and told me it would work . I Tell you What Tiger Direct knows what they are talking about . They will see me again very soon . Think you very much . Ray, From KS. PS, Took 3 days for me to get it . Kewl . :)

This review was modified by its author, Mozarp, on 10/13/09 10:43 PM.

Very Satisfied
Reviewer: GARY PYLES
Click Here to See the Profile for GARY PYLES

10/13/09 10:13 PM
<10/13/2009>  
<The D's Fuzion Ge Force FX 5500 makes>  
<for a Florida, Tampa-Orlano Disneyland ->  
<Epcot upgrade from only 68MB to 256MB...>  
<Although you do not play the technical>  
<games, or other imaginations this should>  
<make for a new video card excellence,...>  
<and delicious experience. You shop-in's>  
<at the Tiger Direct... A substantial>  
<upgrade to advanced pc... There is more,>  
<if you have the room... Do not forget>  
<to plug it into the 3DFuzion GeForce>  
<FX5500 for the very best pictures,>  
<graphics, pdf's, documents,...>  
<and upgrade(s) by wvu '77 gmp>  

Very Satisfied
Reviewer: stpguy
Click Here to See the Profile for stpguy

10/13/09 3:07 PM
Just ordered a system & flat screen monitor from TigerDirect and put it together last night. Nothing but good things to say about TD and and SystemMAX. The TD rep Alex was courteous and helpful. Thanks, Jens

Very Dissatisfied
Reviewer: 8dv8
Click Here to See the Profile for 8dv8

10/13/09 3:06 AM
Worst Customer experience. I had ordered a PC from the on Sept 29, with a delivery date of Oct 5-8. My CC was charge on Sept 29. On Oct 9 they again advertise the PC, but this time at a higher price. My friend didnt get in on the deal the same time as I did, and paid a higer price than I on Oct 9th. He got his PC shipped on Oct 10th. I called Tigerdirect on Oct 10th about my status, and they said they were sold out and refunded me my CC. What happen to my CC not being charged until shipped? Then they resold my PC that I ordered at a higher price later!

Reseller Reply    
Posted by
10/14/09 5:29 PM
We apologize for the inconvenience.  
 
For orders placed directly with us we do not charge until the item(s) have been shipped, however this transaction was placed via Amazon which does charge in full at the time of purchase.  
Unfortunately the item you purchased was a high demand item with limited quantities and the warehouse was unable to fulfill your order before the limited stock was depleted.  
 
We apologize for this and if you would like to replace the unit for a suitable item please contact us at 800-800-8300, or you may email me directly at ernie@help.tigerdirect.com if you require any additional information or assistance.  
 
Regards,  
 
Ernie E.  
Customer Relations / TigerDirect.com

TigerDirect / Systemax
tigerdirect

Dissatisfied
Reviewer: pskiddy
Click Here to See the Profile for pskiddy

10/11/09 11:20 PM
Ordered computer on the 29th. Was told I had to fax in my lease agreement (was told I couldn't e-mail this). After faxing info they "never got it." I found this scary as it was my lease agreement with my personal information.  
 
After talking to an honest CSR I was told I never actually had to fax the info and that I could have e-mailed it... So I did.  
 
Well it is two weeks later and the computer I ordered has been "Backordered" since day one.  
 
The funny thing is THEY SOLD THEM ON FRIDAY THE 9th of this month and shipped same day via COMPUSA...  
 
Last night I was told I won't be receiving the computer after all (I had to call them btw)  
 
The CSR said that it was never sold on Friday and no one else is receiving these units..  
 
Well here you go TigerDirect:  
(http://forums.slickdeals.net/showthread.php?sduid=0&t=1596503)  
 
Lying is no way to run a company.  
I do not want your "comparable" system offer because it is based on price NOT components.  
 
Even today as I write this I am seeing other shipments go out for this computer:  
(http://forums.slickdeals.net/showthread.php?t=1582298&page=19)  
 
But for some strange reason my system will never ship.  
At least according to Ext. 5403 it won't  
 
So what, is my system going to be shipping? Am I imagining things while reading the above sources?  
 
UPDATE: TigerDirect has fulfilled my order and shipped it as of today.

This review was modified by its author, pskiddy, on 10/13/09 12:32 PM.

Very Satisfied
Reviewer: manchuck
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10/10/09 6:20 PM
PLEASANT EXPERIENCE. GREAT!

Very Satisfied
Reviewer: arundixit
Click Here to See the Profile for arundixit

10/9/09 10:47 PM
My name : Arun Dixit. I would like to put on record my appreciation for the prompt and high level of attention given to my query by an associate, Indira Garcia. Obviously there was an error in the Rebate website, and Indira heard me and took the matter up with respective department and got the entire matter resolved very quickly. This was a great experience. Details of the Associate are below  
 
Indira Garcia  
 
Customer Service Specialist  
 
Systemax Technology Group  
 
Voice (305) 415-2205 Ext. 5409  
 
Email: Indira.Garcia@syx.com  

Very Satisfied
Reviewer: Gina729
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10/9/09 12:18 PM
overall great place to shop , easy to navagate around.

Very Satisfied
Reviewer: dollar626
Click Here to See the Profile for dollar626

10/9/09 1:08 AM
Today I worked with Teri @ ext 5845 to order my new computer. She was extremely easy to talk to. She is very informed about her products and extremely personable and professional. My career in retail management has given me the ability to recognize exceptional customer service and I would like to recognize her for her service for her company. She made the experience very enjoyable.

Very Satisfied
Reviewer: rater1980
Click Here to See the Profile for rater1980

10/8/09 1:59 PM
As a first time customer at TigerDirect, I ordered a 55" TV which included free standard shipping (also not to mention they had the lowest price for the item around). I received the TV the same week which was faster than I expected. I would recommend this store to anyone.

Somewhat Satisfied
Reviewer: misterrunon
Click Here to See the Profile for misterrunon

10/8/09 1:04 PM
What happened:  
 
- I ordered a Biostar motherboard with bing cash back and eBillme, but the mobo was backordered (when I purchased it, TD did not notify/tell me it was backordered)  
- Called in to customer service many times. A few times were to switch the order with an item instock, but they couldn't do anything because eBillme and bing cashback had expired.  
- I was about to give up after 2 weeks of waiting and waiting.  
 
The two previous CSRs to Ernesto that I called said they couldn't do anything about the problem, so I had given up. Finally today, on 10/9, Ernesto was able to switch products and I *should* be receiving a motherboard that is in stock + the bing+eBillme rebates.  
 
Thanks to Ernesto - I would have left an overall negative feedback if this issue had not been fixed.

This review was modified by its author, misterrunon, on 10/9/09 7:28 PM.

Reseller Reply    
Posted by
10/9/09 4:52 PM
We apologize,  
 
Unfortunately this item did sellout and new inventory was delayed. However as I advised you during our phone conversation, we can replace the backordered item for another item of your choice and the bing cashback and ebillme rebate would still be valid and honored.  
 
Our records indicate this item is still currently backordered and you may still replace it for another item of similar cost, if you wish to do so you may contact me at ernie@help.tigerdirect.com or at the phone number below.  
 
We apologize for the inconvenience once again and hope you continue to do business with us in the future.  
 
Regards,  
 
Ernie E.  
Customer Relations / TigerDirect.com  
800-800-8300 Ext. 5416  

TigerDirect / Systemax
tigerdirect

Somewhat Satisfied
Reviewer: shawnppickett
Click Here to See the Profile for shawnppickett

10/8/09 11:12 AM
Great, I've always had great experience shopping from Tiger Direct, the only problem I had this time was I was trying to ship my order to my work address (so that I knew someone would be there to receive it), but it wouldn't let me saying that the address was there under another name. I'm sorry, the ship to address should just be whatever the customer fills out, without something telling me I can't ship there, that's a problem with the website as far as I'm concerned.

Very Satisfied
Reviewer: motheroftheoid
Click Here to See the Profile for motheroftheoid

10/7/09 9:17 PM
This site is well organized, particularly for the amount of information on it. The shopping and comparing was easy and quick. Check out was simple and very clear. I have shopped here before and will continue to do so.

Very Satisfied
Reviewer: tugtop4
Click Here to See the Profile for tugtop4

10/7/09 8:58 PM
I ordered a an HP 4710S laptop from Tiger Direct, over the phone, talked to Lester on ext. 5920 and just wanted to say how postive an experience it was. Lester knows his stuff, helped a lot, and got everything moving quickly. I love the laptop, just what I needed. All the service was excellent, right from placing the order to how quickly it was delivered with standard shipping. I also ordered wireless mouse with it, but found I had to return it because I changed my mind on that particular mouse (U can't tell until you actually try it). Tiger Direct's service in handling the return was great - very prompt and accomodating. I definitely would not hesitate to order again from Tiger Direct and Lester. Thanks!

Very Satisfied
Reviewer: alachner
Click Here to See the Profile for alachner

10/7/09 7:52 PM
I had an amazing experience in calling Tiger Direct. I was connected to William Sanders (x5865). He actually listened what I was dealing with and with patience walked me through the process of finding what I needed to solve my issue. His technical knowledge was impecable and he didn't get anxious when I asked him stupid questions.  
 
I would say that William is one of the best sales people I have worked with. I am 57 years old and retired from AT&T Labs, so I have spoken with a great deal of sales people. If he had been one of those pushy sales guys, like at the old Egghead, I would have said thank you and called somewhere else.  
 
All-in-all, I was happy to spend almost $900 with your company and I will always ask for William for any needs, like this, I have in the future.  
 
THIS GUY SHOULD BE TEACHING YOUR SALES TEAM. I have used Tiger in the past, but it was nothing like the customer service I recieved today.  
 
Thank you William!  
 
Al Lachner  
Sparks, NV  
al_lachner@yahoo.com

This review was modified by its author, alachner, on 10/7/09 7:53 PM.

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