Very easy and clear ordering, I enjoy the website  
from tigerdirect. Fair prices and good special offers.

***UPDATE***  
Called them today and guy says he is going to send a check to me and it will take 2 weeks, guess i can wait a bit longer. changed my rating.  
 
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I cancelled my order I made on July 7th and requested a refund. I got an e-mail saying a check was issued for my refund and it will be sent out. On July 21 I called tigerdirect customer service to see if they sent the check yet, the guy I talked to said the refund was sent to my paypal account, I told him I haven't received any money from tigerdirect through paypal and I called PayPal, they said there was no money from tigerdirect to me. I called tigerdirect a second time and it was another guy and his story was a check was sent out on July 16 and it will take 7-10 business days to arrive. Sure enough i waited 10 business days and no check came from tigerdirect. I called them again and the person i talked to this time was Miguel and he said something about investigating it and calling me back. I waited 5 hours no response from tigerdirect and not knowing if a check was really sent to me, or if i was refunded at all. This has been a huge hassle for me waiting 3 weeks WITHOUT my refund. I already filed a complain with the BBB and PayPal. ALl i want is my money back. VERY POOR customer service.

This review was modified by its author, Xhardware, on 7/31/03 12:24 PM.

Good price; easy checkout. If you must have at least fifty characters I hope this is enough, because all I have to say about tigerdirect.com is "Good price; easy checkout."

Excellent service. Received product on July 29th after ordering it just two days earlier. Used UPS Ground service but still got here really fast. Excellent product and everything was packed really well.  
 
The Tigerdirect website is really laid out well and I was able to quickly focus on AMD compatible motherboards which was my item of interest.

My purchasing experiences have been good - If I ever need to buy anything Computer related, I buy  
it from Tiger Direct.

It's always a pleasure to make business with TigerDirect.com!

I placed an order for an item they said was in stock on a Friday. On the following Monday it turns out the item was not in stock and they were not sure when the item would be in stock. I canceled my order and emailed the president of the company to complain. I have yet to get a response.

I have made several purchases from tiger direct  
got them fairly quick and got what i ordered  
with no problems. until i puhchased memory that came withh a rebate! that was back on may 8 that it was sent in. now 11 weeks later still waiting!  
is tiger just slow or what?  
7/30/03 called customer servics what a joke!  
they should call it customer No service!  
 
7/31/03 still waiting.  
these satisfied customers i see at this site must be talking about a diferent t.d.! or there put there by t.d.  
 
8/9/2003 12 weeks and still no rebate in the mail  
tiger direct has lost another costomer!  

This review was modified by its author, joe.usa, on 8/9/03 7:01 PM.

I always look to Tigerdirect first when searching for computer components. I always receive my purchases in a timely manner. They have always provided professional customer service when needed. And my orders arrive in excellent condition. I refer them to my family, friends and coworkers.

This review was modified by its author, graves91, on 7/29/03 5:05 PM.

UPDATE:  
I emailed Richard Wallet, Executive Vice-President at Tigerdirect. Here is his very satisfactory response (which came within ONE HOUR (!!!) of my email to him):  
-----------------------------------------------  
Mr. ********,  
Thanks for bringing this email to my attention. I apologize for the inconvenience caused by your shipment not being delivered in the timeframe you expected it. I will arrange to immediately credit the $**** shipping charge back to your credit card.  
 
I don’t understand why UPS is claiming that the ship date was 7/26 when it was delivered to them the day before. We will work that out with UPS, though.  
 
I will also forward your email to our call center manager who will review the appropriateness of the response you received from our web response team.  
 
As a long time employee of the past 12 years and an officer of this company I take great pride in the level of customer service we provide 100% of the time and I am personally disappointed when customers are let down. We are always working to improve the ways we can satisfy customers with better service, product selection and, of course, our famous deals. I hope that you will still think favorably of TigerDirect.com again the next time you’re in the market for anything PC-related.  
 
If I can be of any further assistance please don’t hesitate to contact me again.  
 
Richard Wallet  
TigerDirect.com  
 
---------------------------------------------  
It is very nice to see personalized customer service that corrects a mistake that the company made. I commend Mr. Wallet and tigerdirect.com for this response.  
 
********Original comment below********  
Don't bother paying extra for 2nd day air. I ordered a Compaq tablet PC six days ago(7/24/2003), paying for second day air and the PC has not yet arrived. Tiger's "track order" website posted a UPS tracking number on 7/25, but this tracking number did not appear on the UPS website for 12 hours after that, and then only as "billing info received."  
 
Also, expect no phone support and rude email customer support. I called first, and after 34 minutes on hold I gave up. Then I emailed them to complain about the late arrival of the PC, explaining to them that I had already contacted UPS with the tracking number. I received this brief, canned reply: "Unfortunately, you will have to contact ups about the late shipment. The tracking number is 1Z64X2*********." The claim that "an item ordered today ships today" is FALSE!  
 
So, avoid Tigerdirect if you can find a similar price elsewhere. If not, use them at your risk and expect the worst.  
 

This review was modified by its author, clubchampion, on 7/29/03 5:03 PM.

nothing to comment about. i make my purchase they ship if not right i send back

As I live in England I would like to know how and when my order will be delivered  
Yours Sincerely

Ihave purchased from Tiger Direct in the past and willingly purchased from them again today. I have yet to be disappointed with my purchases.

I don't understand why I must pay ten dollars for shipping a one-pound package via UPS. USPS Priority mail is fast enough and costs less than half as much. In this instance the cost of my merchandise was under $20. A fair price; but with the added $10, a fifty percent increase, it is not so sweet a deal. I get the impression that TigerDirect may be secretly increasing its markup by overcharging for shipping. Perhaps a kick back from UPS.

How could you ask for more? Everything is there for the customer. Thank you.