Horrible. Worst online buying experience ever. The product, shipping and service have been terrible.  
 
Ordered 2 laptops. They bill both and only ship one. I have to jump through hoops to prove they only sent one...  
 
Finally they send the second laptop, this one is dead on arrival.  
 
Problem is I cannot get a RMA. The outside box was perfect, but the inner box was damaged meaning they knew they were shipping a damaged unit...  
 
Tiger has been horrible with fixing the issue.  
 
Moral of the story is the true measure of a retailer is what they do when there is an issue. Tiger has failed miserably.  
 
UPDATE: 2-21-2009----Still suffering with Tigerdirect.com...They issued a RMA after this post. I sent back the broken laptop, they acknowledged they received it. Still no refund. And it took 4 emails via their web page to get a response, which says please call. Sounds like they do not want to put the bad service in writing....Contacting the better business bureau next. This is insane...

This review was modified by its author, Scott_T, on 2/21/09 12:21 PM.

I guess it pays to read reviews of a company BEFORE you purchase from them. It would probably be smarter yet to tape any conversations you have with the company (as long as it is legal where you live).  
 
I purchased a large screen Samsung plasma television that proved to have a defective plasma panel upon arrival. I had a local Samsung servicer look at the television to determine it was defective from the factory, and then called Tiger Direct to see what they wanted to do. They offered to ship me a new one, but I would have to give him a credit card to "secure" the replacement, and would receive a credit when the defective one was returned. I had put the original purchase on a Tiger Direct credit card with a special 12 month no-interest plan. The guy I spoke with on the phone said the American Express card I was using to secure the replacement would be credited and that he would call the shipper to have the defective TV picked up.  
 
I received the new TV as promised and everything was okay - great picture. I waited weeks for the shipper to contact me about the defective one... nothing. I called Tiger again and they said they would get on it. I waited again... then called again... nothing again. Finally, I ended up having to take the TV to the shipper myself. To be fair, this may not be Tiger's fault. They claim they called the shipper. Who knows?  
 
The bigger problem came when I called today to find out why my American Express card had still not been credited. It seems they decided to credit their no-interest Tiger Direct card and leave the charges on my American Express. When the "Customer NO Service" rep. said he couldn't do anything about the problem I asked to speak with a supervisor. I spoke with a guy named Roger I. at ext. 2999 (he claims he only answers to the CEO) about the problem and he said sorry, but that is the way Tiger does things. When I explained that his employee said that my AMEX card would be credited, he just replied that it isn't their policy to do that. When I explained that he was costing me money, he said sorry... I would eventually get back whatever I had already paid on the Tiger Direct card. When I explained that now I would have to wait and hope that I get my "refund" of what I had already paid on the Tiger Direct card, PLUS I lose the no-interest deal for a year, he said there is, "nothing I can do". He said that this is not an inconvenience for me and that I have lost nothing. When I asked to speak to his supervisor, he told me that the only person in the company higher than him is the CEO and I can't speak to him.  
 
In my business, when one of my employees gives wrong information or lies to a customer, I do what it takes to make things right. You see, I may own the business, but the customer is really the one that signs MY paycheck. I guess Tiger Direct is too big and my past and future business doesn’t really matter. Good luck in dealing with them, and I hope nothing goes wrong where you end up being forced to deal with their "Customer NO Service" department or Roger I., Second-In-Command-Only-To-The CEO.  

This review was modified by its author, RB Ballard, on 1/16/09 6:50 PM.

I ordered a Canon HF100 camcorder on Dec 25th. I paid Tiger for the camcorder on 12/29/08 (this is the date Tigers 3rd party ebillme received my payment and money left my account. Why Tiger chooses to have you send your banks billpay to a 3rd party and not directly to Tiger is perplexing...catch up with modern times Tiger!!). This camcorder was and is still listed as an in stock item that ships within 24 hours. To date this item has not shipped to me. I have sent Tigers customer service 2 emails (1/1/09) regarding their slow processing to no avail (still no response 1/8/09...final update: no response ever). I am not a new online shopper. Have years under my belt with Amazon (great customer service), REI (excellent), biketiresdirect.com (superb), and many others including a new store for me...newegg.com (very good service too, ordered some SDHD cards (after ordering the camcorder from Tiger) to go with this camcorder and received them last Tuesday Dec 30th). Because of neweggs good service I also used them to order a new sony playstation 3 (on 1/4/09)instead of Tiger because of Tigers poor service to date. I will probably get the PS3 before the camcorder (received on 1/8/09)!! Ordered a stereo from Amazon on 12/28/09 and received it on 1/6/09). Will update this review, will be interesting to see how long Tiger draws this out. UPDATE: I did finally receive the camcorder in a beaten up box with very little packing inside to protect camcorder. Fortunately, the camcorder was ok. I was perturbed again to learn that if I had an issue with camcorder, Tiger would not help but I would have to go through the manufacturer.  
 
So, before you order from Tiger ask yourself.....Do you feel lucky?....Well, do ya?

This review was modified by its author, montigue13, on 2/23/09 2:09 AM.

I placed an order that was delayed "pending review" and then canceled without explanation. This is my second and last attempt at ordering from this outfit.

I have ordered many products from this company in the past, and been happy, but lately their quality control and customer service have been going downhill. In the last few months, I've had several orders in which they either sent me the wrong item or one or more items were not functional upon arrival. Each time one of these has happened, it has been a fight to either get the correct item or get my money back. In one case they never did return my money, even though they acknowledged they had received the returned merchandise and I followed all of their instructions to the letter. After a month of getting the run around and no refund, I had to file a dispute with my credit card company to get my money back. If you are feeling lucky, their prices are tempting; if you need quality service and support, look elsewhere.

This review was modified by its author, aplusonsite, on 1/11/09 1:14 PM.

I am very much dissatisfied with the customer service. I purchased an item today (12/23) and they charged me shipped of $23. Though the website still says that the shipping is $1.99 for any purchase above $100. When contacted the CSR he said the promotion has expired and it is a problem with the browser cookies...I deleted cookies in both IE and Firefox, the website still shows $1.99 shipping (even now it is $1.99)..when i said the same to the customer service he was literally laughing at me saying that it is a problem at my end...will never purchase from them again.

TigerDirect (TD) advertised an item as Special price with rebate. I ordered with PayPal and confirmed the order with a phone call to TD representative.  
 
The item continued to be listed as available for hours after the phone call with the TD representative.  
 
Days later, I was *not notified* (but discovered) that my order was cancelled.  
 
I call TigerDirect, TD says: because I used PayPal, this caused a delay in processing and TD ran out of product.  
 
I protest that TD should not offer PayPal if it causes this problem for customers. TD says nothing can be done.  
 
Interestingly on the day of the order, TD was offering a 15% discount through PayPal.  
 
I indicate that I will write a complaint here at ResellerRatings. Then, TD says they will find a product for my order. Days pass, then more calls & emails, resulting in excuses & assurances, weeks pass... Enough!  
 
TigerDirect has caused not only a waste of my time with the ordering process, but the follow-on activity has been a waste.  
 
Bottom Line: TigerDirect, a waste of my time.  

I have always had nothing but great things to say about Tiger Direct until today.  
 
I received an email which told me I would reveive $25 off my order of $100 or more if I used the Bill Me Later option.  
 
I had just placed an order with Tiger Direct on December 16th, and now it's the 20th, but I thought it was too good a deal to pass up.  
 
I couldn't believe it when I was turned down. I have an excellent credit rating, both of my houses are paid off, all my vehicles are paid off.  
 
Then a few seconds later I receive an email from Bill Me Later. It tells me to click on a link, and it will tell me why I was turned down. I click on the link. I get an error message saying "Invalid Login. Please try again. If this problem persists you will receive a letter in the mail with information concerning your request to open an account."  
 
I have spent alot of money at Tiger Direct through the years, and I never thought I would be treated like this!

Tiger direct's response to my very disatisfied review is a great example of why I will never shop at Tiger Diurect again. In thier response they claim they store customer information for customer protection. In my opinion, there response is not true, rather it is either an uneducated response or a prepackaged bogus blow off to cover up the fact that Tiger Direct's website technology is years behind other internet retailors who allow cusotmers to make purchases without the creation of an account. The best way to protect my information is to not store it for over a year in the first place.

This review was modified by its author, JayMan3245, on 1/3/09 12:31 PM.

Worst experience I think I have ever had with an internet reseller.  
 
Order was shipped to billing address not address that I completed on the order. This resulted in me being charged Sales Tax as well as requiring me to ship it to the correct address after I received it.  
 
When I called their customer service number I had to hold for about 30 minutes until my call was answered by Gilbert. He said they could issue a pickup order for the merchandise and I could reorder the items but unfortunately one of the items was no longer in stock.  
 
He checked with his manager Bridget (20 more minutes on hold) to see if the they could cover the shipping cost by issuing a pickup and redirecting it to new address. They told me this was not an option since I paid with PayPal. Nowhere on their site did they reject my alternate ship to address when using PayPal. Had I know this I would have just used a credit card.  
 
The long hold times and the lack of clear information poor customer service make this a poor internet retailer. Stay away and go somewhere else, I know I will next time.

This review was modified by its author, lsacks, on 12/22/08 5:17 PM.

This is the 2nd time Ive ever ordered (1st time, 6 years ago was total disaster).  
1. I ordered a bare bones kit for Christmas gift.  
2. Order sent w/o standoffs. Had to re-order them  
3. Upon assembly, motherboard was dead  
4. 12/11 Had to buy a new board from them until the old was returned. Asked for 2nd day shipping upgrade due to time constraints and was told the order could not be edited until they were in and it was off backorder.  
5. 12/14 Saw the item was now on backorder. Rep #5849 swore they were in stock when I ordered & had no idea what happened  
6. 12/14 Called in and was told new shipment would be in on 12/15  
7. 12/15 Called in and Raul said 2000 of the boards came in today. I asked for 2nd day shipping upgrade due to time constraints. Raul came back and said it was taken care of and tracking info would be avaiable after 5pm.  
8. 12/15 After 5pm. Item is on backorder and not avialable until 18th. Raul earlier told 2000 were in to just get me off the phone apparently and made up the 2nd day air upgrade.  
9. 12/15 Agent #5397 swapped board for an ECS board and supposedly has it going out 2nd Day Air and tracking onfo available tomorrow (who knows).  
 
They'll tell you anything to get you off the phone unless your buying something. Once purchased, they blow you off and do not care when or how you get your product.  
 
This IS THE LAST TIME I will order from them.

This review was modified by its author, baltimoreharps, on 12/17/08 3:40 PM.

Watch out for this bunch of crooks. They will post phony rebates to make the price attractive but after your purchase the rebate is refused.Then all  
you will get is excuses but no rebate.

Tigerdirect customer representatives screwed up my order, causing me to miss out on a great item that I won't have another chance to get.  
 
12/12/08 PST  
 
1:10PM - I placed an order for a laptop.  
1:17 - I called in to change the payment method from PayPal to credit card, and the rep told me there's a 25-35 minute lag time until orders show up in their system.  
2:14 -I called in and asked the rep to change my payment method. She said she could cancel my order and place it again. I EXPLICITLT STATED only to do so if I could get the exact same item paid for by credit card. Whether it was because of her poor English and or being under-trained, she canceled the order and then told me it was out of stock and that there would be more on December 26th. Because it was out of stock, she couldn't place an order on the phone, but I could online.  
2:20 - The item is listed as "unavailable" online.  
2:25 - I call in and speak with another representative, explaining my situation and asking to speak to a manager. I tell her I don't care if it's backordered, I'd still like to get one. After being put on hold for a bit, she tells me some gibberish about the item being both "discontinued" and that the December 26th shipment was an error. She claims everyone would receive a cancellation email.  
 
Hours later, the other two people that I know of have not received cancellation emails and their orders are expected to be delivered on the 16th.  
 
Because of the error of the customer service representative, I lost out on a rare chance for something I need, and an apology wasn't even offered from the second representative, I had to ask for it.  
 
Never will I ever purchase anything from them again.

TigerDirect aka CompUSA.com is the most persistent junk mailer. They continue to send the unwanted catalogs after multiple requests  
to stop, sometimes stopping - only for a few months - then resuming the mailings. They even dare to flaunt the Post Office Prohibitory Order  
(form 1500). The "privacy" email address on there website is defunct and bounces email right back.

Really bad experience buying from Tiger Direct. They usually sell part and components pc as "NEW", but when you receive its, the items are OLD and USED and, them they charge for restocking fee. The customer service is poor and long time awaiting in the phone. The technical support (in Miami, FL.) is the worst you can find. I recomend DO NOT BUY from Tiger Direct.