I placed an order that was delayed "pending review" and then canceled without explanation. This is my second and last attempt at ordering from this outfit.

I have ordered many products from this company in the past, and been happy, but lately their quality control and customer service have been going downhill. In the last few months, I've had several orders in which they either sent me the wrong item or one or more items were not functional upon arrival. Each time one of these has happened, it has been a fight to either get the correct item or get my money back. In one case they never did return my money, even though they acknowledged they had received the returned merchandise and I followed all of their instructions to the letter. After a month of getting the run around and no refund, I had to file a dispute with my credit card company to get my money back. If you are feeling lucky, their prices are tempting; if you need quality service and support, look elsewhere.

This review was modified by its author, aplusonsite, on 1/11/09 1:14 PM.

I am very much dissatisfied with the customer service. I purchased an item today (12/23) and they charged me shipped of $23. Though the website still says that the shipping is $1.99 for any purchase above $100. When contacted the CSR he said the promotion has expired and it is a problem with the browser cookies...I deleted cookies in both IE and Firefox, the website still shows $1.99 shipping (even now it is $1.99)..when i said the same to the customer service he was literally laughing at me saying that it is a problem at my end...will never purchase from them again.

TigerDirect (TD) advertised an item as Special price with rebate. I ordered with PayPal and confirmed the order with a phone call to TD representative.  
 
The item continued to be listed as available for hours after the phone call with the TD representative.  
 
Days later, I was *not notified* (but discovered) that my order was cancelled.  
 
I call TigerDirect, TD says: because I used PayPal, this caused a delay in processing and TD ran out of product.  
 
I protest that TD should not offer PayPal if it causes this problem for customers. TD says nothing can be done.  
 
Interestingly on the day of the order, TD was offering a 15% discount through PayPal.  
 
I indicate that I will write a complaint here at ResellerRatings. Then, TD says they will find a product for my order. Days pass, then more calls & emails, resulting in excuses & assurances, weeks pass... Enough!  
 
TigerDirect has caused not only a waste of my time with the ordering process, but the follow-on activity has been a waste.  
 
Bottom Line: TigerDirect, a waste of my time.  

I have always had nothing but great things to say about Tiger Direct until today.  
 
I received an email which told me I would reveive $25 off my order of $100 or more if I used the Bill Me Later option.  
 
I had just placed an order with Tiger Direct on December 16th, and now it's the 20th, but I thought it was too good a deal to pass up.  
 
I couldn't believe it when I was turned down. I have an excellent credit rating, both of my houses are paid off, all my vehicles are paid off.  
 
Then a few seconds later I receive an email from Bill Me Later. It tells me to click on a link, and it will tell me why I was turned down. I click on the link. I get an error message saying "Invalid Login. Please try again. If this problem persists you will receive a letter in the mail with information concerning your request to open an account."  
 
I have spent alot of money at Tiger Direct through the years, and I never thought I would be treated like this!

Tiger direct's response to my very disatisfied review is a great example of why I will never shop at Tiger Diurect again. In thier response they claim they store customer information for customer protection. In my opinion, there response is not true, rather it is either an uneducated response or a prepackaged bogus blow off to cover up the fact that Tiger Direct's website technology is years behind other internet retailors who allow cusotmers to make purchases without the creation of an account. The best way to protect my information is to not store it for over a year in the first place.

This review was modified by its author, JayMan3245, on 1/3/09 12:31 PM.

Worst experience I think I have ever had with an internet reseller.  
 
Order was shipped to billing address not address that I completed on the order. This resulted in me being charged Sales Tax as well as requiring me to ship it to the correct address after I received it.  
 
When I called their customer service number I had to hold for about 30 minutes until my call was answered by Gilbert. He said they could issue a pickup order for the merchandise and I could reorder the items but unfortunately one of the items was no longer in stock.  
 
He checked with his manager Bridget (20 more minutes on hold) to see if the they could cover the shipping cost by issuing a pickup and redirecting it to new address. They told me this was not an option since I paid with PayPal. Nowhere on their site did they reject my alternate ship to address when using PayPal. Had I know this I would have just used a credit card.  
 
The long hold times and the lack of clear information poor customer service make this a poor internet retailer. Stay away and go somewhere else, I know I will next time.

This review was modified by its author, lsacks, on 12/22/08 5:17 PM.

This is the 2nd time Ive ever ordered (1st time, 6 years ago was total disaster).  
1. I ordered a bare bones kit for Christmas gift.  
2. Order sent w/o standoffs. Had to re-order them  
3. Upon assembly, motherboard was dead  
4. 12/11 Had to buy a new board from them until the old was returned. Asked for 2nd day shipping upgrade due to time constraints and was told the order could not be edited until they were in and it was off backorder.  
5. 12/14 Saw the item was now on backorder. Rep #5849 swore they were in stock when I ordered & had no idea what happened  
6. 12/14 Called in and was told new shipment would be in on 12/15  
7. 12/15 Called in and Raul said 2000 of the boards came in today. I asked for 2nd day shipping upgrade due to time constraints. Raul came back and said it was taken care of and tracking info would be avaiable after 5pm.  
8. 12/15 After 5pm. Item is on backorder and not avialable until 18th. Raul earlier told 2000 were in to just get me off the phone apparently and made up the 2nd day air upgrade.  
9. 12/15 Agent #5397 swapped board for an ECS board and supposedly has it going out 2nd Day Air and tracking onfo available tomorrow (who knows).  
 
They'll tell you anything to get you off the phone unless your buying something. Once purchased, they blow you off and do not care when or how you get your product.  
 
This IS THE LAST TIME I will order from them.

This review was modified by its author, baltimoreharps, on 12/17/08 3:40 PM.

Watch out for this bunch of crooks. They will post phony rebates to make the price attractive but after your purchase the rebate is refused.Then all  
you will get is excuses but no rebate.

Tigerdirect customer representatives screwed up my order, causing me to miss out on a great item that I won't have another chance to get.  
 
12/12/08 PST  
 
1:10PM - I placed an order for a laptop.  
1:17 - I called in to change the payment method from PayPal to credit card, and the rep told me there's a 25-35 minute lag time until orders show up in their system.  
2:14 -I called in and asked the rep to change my payment method. She said she could cancel my order and place it again. I EXPLICITLT STATED only to do so if I could get the exact same item paid for by credit card. Whether it was because of her poor English and or being under-trained, she canceled the order and then told me it was out of stock and that there would be more on December 26th. Because it was out of stock, she couldn't place an order on the phone, but I could online.  
2:20 - The item is listed as "unavailable" online.  
2:25 - I call in and speak with another representative, explaining my situation and asking to speak to a manager. I tell her I don't care if it's backordered, I'd still like to get one. After being put on hold for a bit, she tells me some gibberish about the item being both "discontinued" and that the December 26th shipment was an error. She claims everyone would receive a cancellation email.  
 
Hours later, the other two people that I know of have not received cancellation emails and their orders are expected to be delivered on the 16th.  
 
Because of the error of the customer service representative, I lost out on a rare chance for something I need, and an apology wasn't even offered from the second representative, I had to ask for it.  
 
Never will I ever purchase anything from them again.

TigerDirect aka CompUSA.com is the most persistent junk mailer. They continue to send the unwanted catalogs after multiple requests  
to stop, sometimes stopping - only for a few months - then resuming the mailings. They even dare to flaunt the Post Office Prohibitory Order  
(form 1500). The "privacy" email address on there website is defunct and bounces email right back.

Really bad experience buying from Tiger Direct. They usually sell part and components pc as "NEW", but when you receive its, the items are OLD and USED and, them they charge for restocking fee. The customer service is poor and long time awaiting in the phone. The technical support (in Miami, FL.) is the worst you can find. I recomend DO NOT BUY from Tiger Direct.

I purchased a Sony Vaio VGN-AR820E (item #S168-17005) from TigerDirect.com on 12/1/2008. At time of ordering the item stated that they are in stock and "Availability: Order Today, Ships Today". So I made the purchase.  
 
After the purchase, when I check back online for order status the next day, it showed the order is on "back order". I called their customer service on 12/2/08. The rep. answered and indicated that TigerDirect is expecting another shipment "next week", and they will ship my notebook as soon as they received them.  
 
I checked again on 12/8 and the account still says on "back order" so I called again. This time rep. Rob says that he doesn't know when they will get this item. I told him that is not an acceptable answer since I paid for the item already. He says "you know as much as I do". So I asked him to let me talk to his manager Joe at extension x5907. After looking for a bit, Joe told me TigerDirect has discontinued this item! He can offer a similar product, an Acer laptop. I told him that Acer is not a replacement for a Sony. He then told me that sorry we can't help you any more and asked me to cancel the order...  
 
So they post a discontinued item for sale, wasted my time, and now I have to waite for 2-3 days to see if I get my money back!  

I bought a monitor for $192 and 2 weeks later the exact product was offered online for $161 by Tiger Direct. They refused to refund the $31 difference and were only interested in insulting me. These guys have low prices but even lower customer service goals.

I am very disappointed in TigerDirect.com. I no longer spend money with them because I purchased a Soyo Dragon computer case combo deal with a great rebate… or so I thought the rebate was never paid and I was out over $100.00 in rebates. What is even worse I talked a friend into purchasing the same thing as it was such a great deal. Needless to say he was out his money too. They have never tried to make it right with me. I now shop at another on-line retailer and have not had any unpleasant issues with them.  
 
Two Thumbs Down to TigerDirect.com for false statements.  
 
Roger  

This review was modified by its author, bud-itguy, on 11/24/08 10:30 AM.