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Store Rating and Reviews TigerDirect / Systemax

Homepage: http://www.tigerdirect.com Shop Now at TigerDirect / Systemax
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all 512 participating companies!
  
Six-Month Rating: 9.03 / 10
Six-Month Reviews: 346
Lifetime Reviews: 6210
   
Lifetime Rating: 7.34 / 10 All Stores Avg.: 8.15
7.59 Pricing of Products and Services
8.63 Likelihood of Future Purchases
8.23 Shipping and Packaging
8.46 Customer Service
8.40 Return or Replacement
Show Reviews Read all 6,210 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
7795 W. Flagler, Miami, FL 33144
customer support email:
http://www.tigerdirect.com/contactus
phone:
800-800-8300
customer support:
800-800-8300
business hours (est):
Open 24/7 - Call Anytime

FAX: 305-415-2149


TigerDirect / Systemax Advertisement
Trust and Ethics Policy
 TigerDirect / Systemax Customer Reviews - Page 3
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Reviews 31 - 45 of 6177
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Very Satisfied
Reviewer: Anarkius1
Click Here to See the Profile for Anarkius1

10/24/09 12:27 PM
Great site, great products & great support

Very Satisfied
Reviewer: dloyal1
Click Here to See the Profile for dloyal1

10/24/09 10:06 AM
Erwin Henao was excellent when I called concerning the Windows 7 upgrade for my system purchased in July. He did not hesitate to answer my questions and provide the link to the upgrade. He was extremely knowledgeable and very pleasant which is refreshing in this day and time. It is customer service such as this that will keep me coming back and referring friends and family.

Very Satisfied
Reviewer: charles F.W.J.
Click Here to See the Profile for charles F.W.J.

10/23/09 10:56 PM
I have purchased several items from tiger direct and have always received them prompt,correct and in working order (no damage). Because I live in California it's also nice that I don't have to pay taxes on my purchases-every little bit helps these days.Last but certainly not least my order was over $100.00 I didn't even have to pay for shipping;I saved well over FIFTY DOLLARS with Tiger Direct. Charles Watts

Very Satisfied
Reviewer: leachlake
Click Here to See the Profile for leachlake

10/23/09 8:29 PM
This was my first time dealing with Tiger Direct. Dealt with "JP" 5956. Purchased components to buid a relatively high end PC. JP was vey helpful when I called to make sure all of the components I had selected were good choices for my needs. The shipment will come mid-week, but I am very impressed with the service received to-date. I am not a novice, but not so experienced with selecting my own components that I wanted to go it alone. After JP and I got done, I called a friend that is very experienced and technical to confirm choices. He was impressed enough that I didn't change a thing. Thanks JP and Tiger Direct.  
 
Everything came today as promised, except the OS which I knew was on backorder. It is already assembled, just waiting for the OS to arrive. This is my first build, so I am impressed. About 3 hours start to finish.

This review was modified by its author, leachlake, on 10/28/09 11:05 PM.

Very Satisfied
Reviewer: jerryhesch
Click Here to See the Profile for jerryhesch

10/23/09 3:08 PM
LOVE THE INVENTORY!!!!! I COULD NOT FIND THIS CAMCORDER ANYWHERE ELSE, AND THE PRICE IS A REAL SWEET BONUS. THE STAFF AT TIGER IS REMARKABLE, GREAT FOLKS LIKE YOU AND I WHO TAKE PRIDE IN WHAT THEY DO AND KNOW THE BIG GIFT IS THEIR TIME, TALENT AND HELPFUL SUGGESTIONS. THANK YOU  
update: The camcorder arrived, I am bonding with it, delighted. thank You. Good people make good service!

This review was modified by its author, jerryhesch, on 11/2/09 3:19 PM.

Very Dissatisfied
Reviewer: beggerking
User Rating: 
Click Here to See the Profile for beggerking

10/23/09 2:18 PM
on 9/28/2009 I ordered a barebone computer from Tigerdirect using ebillme (direct deposite). on 10/1/2009 I realized that even though the product shows available online, its actually partially not available (1st call to find that out). When the product (part of it) arrives, I promptly refused the product and they processed it.  
 
On 10/10/2009 I called Tigerdirect and I was told the check would be send on 10/11/2009.  
 
on 10/15/2009 I called again and was told the check would be send on 16th.  
 
today, 10/23/2009, I called and was told the check was send on 16th, however I have NOT received anything in the mail yet.  
 
very poor service when I called. reps acted as they didn't care, and when I asked to talk to manager I was put on hold for 10 min and hung up.  
 
so now i'm out $200+, almost a month of my time, countless calls.  
 
NEVER order from Tigerdirect again.  
 
 
Edit: 10/24/2009, 1 month after ordering, I finally got my refund check, but only $181 instead of $211 I paid...  
will have to call back AGAIN to get the rest of my money back.  
 
UPDATE: 10/26/2009  
call 8:39 am talked to Micheal, found out shipping charge has to be APPROVED before they send out a check (2 more weeks).  
 
refund for memory was only send out on 10/25/2009 for whatever messed up reason they have.  
 
HORRIBLE SERVICES, YOU ARE WARNED, DO NOT SHOP HERE.

This review was modified by its author, beggerking, on 10/26/09 11:10 AM.

Reseller Reply    
Posted by
10/26/09 3:26 PM
We apologize for the inconvenience,  
 
Our records indicate that we did in fact mail the refund check on October 16th, unfortunately we cannot control the transit times to your location.  
 
USPS and our accounting department are closed on Sundays (Oct 25). Our records indicate the remainder of your refund was actually cut on October 23rd for shipment, we apologize for the confusion.  
 
If you have any further questions or concerns please contact us at 800-800-8300 or you may contact me directly at ernie@help.tigerdirect.com.  
 
Regards,  
 
Ernie E.  
Customer Relations / TigerDirect.com

TigerDirect / Systemax
tigerdirect

Somewhat Satisfied
Reviewer: sgkeel2000
Click Here to See the Profile for sgkeel2000

10/21/09 9:02 PM
Keith Dorsett did a fine job. He was patience with me and answered my questions to my satisfaction. Thanks, Keith.

Very Satisfied
Reviewer: ptsparky
Click Here to See the Profile for ptsparky

10/21/09 10:36 AM
I.ve bought many things from Tiger Direct. This is the best sight on the internet. Very well explained,easy surfing,fast shipping,and a wide selection. I don't shop anywhere else. Will buy 2 more computers this year. They will come from this sight.

Very Satisfied
Reviewer: Shirleys Song
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10/19/09 6:48 PM
This is my first purchase with Tiger Direct and I am very impressed with your customer service. Will was the representative that answered the phone and after my confusing description of what I wanted, he assured me that such “an animal” (my words) existed and he pinpointed the equipment I needed. Will’s confident attitude and expert knowledge of the equipment sold me on buying with Tiger Direct. Because of Will's patience, kindness and expertise, I will be back for other purchases I may need in the future Thanks!

Very Dissatisfied
Reviewer: hitman1985
Click Here to See the Profile for hitman1985

10/18/09 10:53 PM
poor service, very poor packaging methods, when you try to reach someone to leave a complaint, phone gets hung up in your face. if they were not the only store that had my item in stock, i would have not ordered from this chaos group. sad enough that people do not care in the customer service department. I will rather pay more next time and/or wait a couple more days, before i give this poor excuse of an respected company another cent.  
 
I ordered a 5870 gpu which arrived in a damaged retail packaging and was packed in a 3 x bigger package but placed all the way on the bottom of the package, why even bother stuffing some paper in it, the card bounced in the package like crazy.  
other resellers would have taken a note and actually thanked a person to report improper handling and packaging.  
 
in the end my gpu at least works. even tho the xfx box is ready for the dumpster.

Reseller Reply    
Posted by
10/19/09 12:37 PM
We apologize for the inconvenience,  
 
We will be researching our phone records to confirm that the call was handled professionally and correctly.  
 
We will be submitting this review to our shipping department for further review and if you are unsatisfied with your product we recommend exchanging the unit with us. The shipping will be pre-paid both ways and we will assure the product is shipped in satisfactory conditions.  
 
If you have any further questions/comments or concerns feel free to email me directly at ernie@help.tigerdirect.com.  
 
Thank You,  
 
Ernie E.  
Customer Relations / TigerDirect.com

TigerDirect / Systemax
tigerdirect

Very Satisfied
Reviewer: JohnSlivinsky
Click Here to See the Profile for JohnSlivinsky

10/18/09 7:42 PM
I always check TigerDIrect.com first. Great prices, timely shipping and excellent customer service. I haven't received this item yet (just ordered it today), but I will update this review once I receivce the item. However, based on previous experience with TigerDirect, I have no concerns.

Very Satisfied
Reviewer: bjshelton
Click Here to See the Profile for bjshelton

10/17/09 1:59 PM
Jorge was tremendously helpful in assisting me with a reroute of a package. I had previously spoken with another Associate who had failed to follow through on executing the reroute.  
 
Jorge took command. He walked the reroute to his Supervisor, gained approval, called UPS and effected the necessary reroute in a few minutes; with aplomb. He is one of the best Customer Service Representatives I have ever dealt with...at any Company.  
 
BJS  
 

Very Satisfied
Reviewer: pkrycl
Click Here to See the Profile for pkrycl

10/17/09 8:51 AM
Willie provided excellent client support, w/immediate pick-up that he was working with a non-technical user. He provided clear explainations and used well-honed questioning techniques - represented brand well. Will be a repeat customer.

Very Satisfied
Reviewer: stoatspur
Click Here to See the Profile for stoatspur

10/16/09 12:27 PM
Tiger has the very fastest and most reasonably priced shipping of any equipment seller I've ever ordered from. Their quality is always excellent and their prices among the lowest.

Very Satisfied
Reviewer: Alive-In-Reno
Click Here to See the Profile for Alive-In-Reno

10/14/09 8:49 PM
Tigerdirect's site is great. Prices are reasonable and shipments arrive in a timely manner. Only if I can't find it at Tiger Direct do look else where.

This review was modified by its author, Alive-In-Reno, on 10/24/09 10:13 PM.

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