I bought a product from them that just wouldn't work for me. I'm not too computer savvy so it was prob my problem. But I went online and asked to return it and they said no problem. Fast shipping and easy returns. I will buy from them again. :-)

I always have positive ordering experiences at TigerDirect.com! Products are categorized in a way that makes sense to laymen and techs.

Clark Petion in customer service was exeptional. He listened to my needs and made some strong suggestions. For the same money I was going to spend I got much better equipment.  
I will definitely refer Tiger to my friends. Way to go Clark!!!!!

I'm always use Tiger Direct online store and also use Systemax in Puerto Rico (Cumpusa PR ) in store to get all I need for computer and accesories, They have great price and excellent costumer services and excellent staff in both sites.  
Thanks  
Pedro Colon

Shopping today was easy. I found exactly what I wanted. This was my first time ordering at Tiger Direct. I was a bit concerned and called customer service and the young man who helped me was Great!! I will leave more information when I receive my order.

TigerDirect is awesome. Low prices, FAST shipping, great customer service. You cannot go wrong with TD!

Hopefully this will be as good as my ACER mini that I ordered before.  
 
Thanks

The site worked well and is in keeping with other orders that I have submitted to the vendor.

I start my review by saying that Tiger Direct is a great place to get your computer parts but once and awile something will go wrong. When something goes wrong, you find out just how good they are. I explained my problem to George 5373 and as confusing as the problem was good old George 5373 took care of it. If all the people are as helpful as George at T.D. they will continue to be a plasure to do business with.

Now before anything, I'm sure this is likely an isolated incident, as most reviews are quite positive. Nonetheless, as a first time TigerDirect customer, here is my story:  
 
10/17/09: I ordered an HP Vista laptop, which was the cheapest Vista model available at the time. I needed this for business purposes so it was urgent to get the computer!  
 
10/22-27: I got a box in the mail, however it was just a stick of RAM for the laptop. Waited a few days and still no laptop! I went online to track shipping, and it turns out they had none of the HP's in stock when I purchased. Sure were quick to take my $ but not update their product page with a simple 'Out of Stock'. First guy told me they had no clue when next shipment would come in. A day later, they said 1-2 weeks more! UNACCEPTABLE.  
 
10/28/09: I called customer service and they got the Product Manager to swap the out-of-stock model with a 'Better, upgraded" Acer laptop as a gesture of good faith. Well I was dazzled with the talk of new added features than the model I wouldv'e got, HDMI, larger screen and W7, but that didn't last long. When I managed to get online and the tracking was updated, it turns out I was to receive a downgraded NETBOOK instead, with no DVD drive and smaller inch screen! Even the CPU was horrible in comparison, and it's obvious they were trying to slyly get rid of old stock while taking advantage of my situation. Unfortunately TD, I'm knowledgeable about PC specs and know better.  
 
10/20/09 (today): I called in and complained about the situation, and the guy simply transfered me to a voice mail. Another poor customer service move. After several calls back, I finally got someone to cancel shipping in route, and I'm now waiting for my full refund.  
 
I've bought ~4.5k worth of PC components from the competition this year for client builds, and will NEVER again order from TD. By the time this whole mess has come to an end, I'll have been out of a home business computer for 3-4 weeks, and there's already been problems as you can imagine running a home business with no computer!

This review was modified by its author, Whitesky, on 10/30/09 2:09 PM.

Bad news – Two items were ordered w/ 2nd Day shipping. Expected delivery was on a Weds. Unfortunately one of items was out of stock and had to be obtained from 3rd Party. No status of “out of stock” at order was provided or that there would be a delay in my receiving the item in subsequent confirming emails.  
 
Good news – Carlos in Customer service was able to prod the warehouse into finding the then “missing” item and make arrangements to have the item shipped “Next Day”, in time for my tech to install it the following day. Carlos realized his company had dropped the ball with my Order, but worked very hard to locate the item and get it shipped. A “customer never again” is now a “future repeat customer”. Great job Carlos!  
 
Mark  

This company stands by their products. Very easy to get an RMA if (on the rare occasion) something is amiss. Good packaging and fast order processing. Only ever had 1 problem with them and the customer service was outstanding. FYI the problem was wrong product inside sealed manufacturer packaging. Can hardly blame them for that. Returned for proper product at no extra shipping charges to me. Great company and would (and often do) recommend them to anyone.

This review was modified by its author, 1stlonewolf, on 11/1/09 11:01 PM.

Have ordered items from TigerDirect on a number of occasions and have always had good service from them. Last order was on 3/9/09 and delivered on 3/11/09.

This review was modified by its author, gekaver, on 10/29/09 7:21 PM.

This experience started out with a bit of a blunder. Incompatible RAM was included in a barebone package. I tested the RAM and both sticks were in perfect working order, so I tossed the packaging. Looked like I had a MoBo issue so I ended up RMAing. Got the new MoBo and the issue persisted. Finally found that the RAM was incompatible with the MoBo and tried to RMA the RAM. RMA of the RAM was initially rejected because I did not have the original packaging. However, I used the online chat feature and spoke to Juan. Juan spoke with his supervisor and they took ownership for the company's mistake and agreed to allow me to return the item without original packaging and with no restocking fee.  
 
In the times of online shopping and outsourced support centers it is rare to come across the level of support I experienced today. Typically such distances between the seller and buyer cause a huge disconnect when an issue arises. However, Juan and his supervisor took 100% ownership of the issue and saw that it was resolved correctly. Cheers!

Great costumer service that I did get from Chris Miranda (Ext. 5391 ) . He was fast in solving my issue , keep it up and THANK YOU  
 
Svjetlana Letica-Ingram