We recently ordered a new printer for our office from TigerDirect. Order process went very smooth; printer was delivered the next business day and works great. At the recommendation of the sales person, we ordered additional black ink. As it turns out its the wrong ink. I have been trying to return this ink for a week now, and it seems nobody can return phone calls from TigerDirect. I have sent e-mails, spoken to 3 different people and still can not get a return authorization for a $70.00 item!!! It only took a matter of minutes to charge our credit card almost $1200.00. How long does it take to get a credit?????? What is the point in having good prices if you lack in customer service/support?

TERRIBLE! I will NEVER buy from Tiger Direct again. I took a chance buying an "off-lease" PC, to replace an aging PC for my father.  
 
It seemed like a good deal. The off-lease PC was a Lenovo with good stats (Intel 4, 3.2 Hz CPU, 2 GB Memory and lots of HD). The first one developed a hardware issue after 4 days, freezing issues, and then just wouldn't boot-up anymore.  
 
The second one had a really weird issue, where it wouldn't work with certain keys on any of 3 keyboards (I tried USB and normal keyboards) - keys like "0" and "1" (yeah like no one uses those).  
 
I told Tiger that I'd try another one if they would first test it out before shipping to me, since I've already "played QA for them twice". They said it was their policy that they can't do anything like that. My only choices were to "give it another shot" or "get a refund". After dealing with this BS twice, I decided to get my full refund. And, I found a better deal through  
another very reputable large on-line vendor; an equivalent PC (HP instead of Lenovo) for $170 instead of $250. So if it doesn't work out this time at least I'm trying something new.  
 
I'll never every use Tiger Direct again! I should have known that it was too good to be true.

This review was modified by its author, jkling17, on 12/15/09 2:54 PM.

I bought this camera on black friday for $719 thinking that tiger direct would be a good website and they will honor their price protection guarantee as well look for a bargain in this tough times. In 3 days the price dropped to $699 and I called then and email them multiple times but no response at all. I get a response today after 10 days that it was a special price and Unfortunately, price protection policy only applies to regularly advertised products and DOESN'T apply to limited time sales. That limited time sale lasted 10 days. I would have returned the product right away but they don't even take returns even when I told them that I think the product is refurbished as it a scratch. The guy on the phone said I should talk to Canon about it. I have learned my lesson not to by from cheap websites like Tigerdirect.com I hope this review will serve as suggestion to avoid this website. I am going to post this review on multiple review site to try to help other buyers from being scammed. Thanks to the power of internet I do hope to help others.  
 
Tiger Direct you Suck

Wow unbelievably misleading advertising! I purchased a Gateway Notebook in August, the website advertised that it was eligible for a Windows 7 upgrade. Today, I went onto the Gateway website for my upgrade, to find out that my notebook was not eligible for the free upgrade. I contacted tigerdirect and found out that the website said ELIGIBLE for an UPGRADE and never claimed FREE upgrade. Well, no, REALLY? They're all eligible for an upgrade, why advertise it if it's not the free one? I feel that this is very misleading, I would have waited to purchase a more expensive laptop that had Windows 7, now I'm stuck paying full price for the upgrade. I was so pleased with my purchase that I was going to buy my family laptops for Christmas from this seller, but THIS alone is so misleading and dishonest that I will take my business elsewhere.

I placed an order on 11/23/09... The TigerDirect web site said the order will ship within 24 hours as below:  
Model: ED494AA#ABA  
Availability: Ships within 24 Hours  
My order status says "This item has not shipped yet" It is now 12/08/09.  
I am now being told it will arrive in a warehouse on 12/09/09 will take 24 to 48 hours to ship and I should receive it within 3 to 5 business days.  
I will never do business with TigerDirect again.

Ordered a laptop and several accessories from Tiger Direct. Decided to pay extra to ship them next day. Waited all day for laptop and didnt receive it. Logged on to the website and it had been held up in their credit department because they wanted o verify my address. They had not emailed me or called me so Im not sure how they wanted to verify it. I caled to find out what happened and got the transfer to several departments treatment. Could not get an explanation on why they didn't try to contact me regarding my address by either phone or email. Finally just canceled my order in frustration. They didn't seem too terribly concerned to lose the money. Makes me wonder how they would act if they did have my money already...  
 
Cecilia Bonde

ordered OCZSSDMPES-32G and that's what it says on the invoice.  
 
received OCZSSDMPEP-32G.  
 
they offered no recourse other than a refund even though I'd invested hours installing the OS, updates, service packs, and software on this drive.  
 
since they offered the cheapest price on this part number, i'm inclined to believe that they are trying to draw in business with pricing and then switching the product hoping that the majority of people don't notice the slight difference in part number.  
 
If you examine the photos on the product page as of 11/21/2009, you'll see the part number is blurred on the part number part of the label. This serves as further evidence that they have made a deliberate effort to confuse and/or mislead they customer and at the same time provide themselves with plausible deniability.  
 
Response to Tiger Direct's response:  
Your return policy does not correct the problem because for every one person that notices the part number, many more potentially do not. That is how you are making money from this scam. Neither OCZ or any other retailer that I can find has blurred out the part numbers within the images on their product pages. Clearly Tiger Direct did it, and could have done it for no other reason than to confuse buyers. It is criminally fraudulent behavior, and you have been busted for it.

This review was modified by its author, johnmoo0424, on 11/24/09 11:06 AM.

I have purchased from TigerDirect in the past and had many good experiences, however this most recent purchase was a bit of a mixed-bag.  
 
I was in the market for an inexpensive laptop and had selected a Gateway T-1424u that met all of my criteria. It was explicitly advertised as being eligible for a free upgrade to Windows 7 (I have screenshots from the product description page as well as various TigerDirect advertising venues). Unfortunately, this turned out to have been a mistake on the part of someone in marketing or web site maintenance. Even more unfortunately, that was a large part of my evaluation in determining which computer to purchase (and from whom).  
 
I called TigerDirect and was eventually put in touch with supervisor Rick (ext. 5836). He was very courteous, and informed me that while they could not offer me the free upgrade (as that promotion was being handled by a 3rd-party) they could exchange the computer for another similar model which actually DOES qualify for the free upgrade. We selected an appropriate replacement and I was immediately provided with a return label. I shipped the laptop back on 09/30/09 and it was received and verified on 10/07/09.  
 
Unfortunately, there was yet another problem. Between the time that we determined a plan for resolving the situation and the time that the computer was received and verified by TigerDirect, they had sold all the computers which we had agreed upon as a replacement model. I was put on backorder and I was not notified until I called for a status update on 10/10/09. I was told (by "Jay") that it would be about 2-3 weeks before the replacement computer arrived and was shipped out. By 11/02/09 I still hadn't heard anything from TigerDirect, so I called again and was informed (by "JP") that the shipment had not arrived and that they wouldn't even be able to provide an accurate estimation of arrival until the middle of November.  
 
At this point it had been over a month since my initial purchase and there was no guarantee that I would even have my computer by December. I began evaluating my options and started looking around for other possible laptops that met my needs. Unfortunately, by this time Windows 7 had already been released and most vendors had liquidated their supply of laptops in my price range (since they were packaged with Vista). This put me in a bind as my options were now severely limited. I was able to find an acceptable computer locally on clearance (the last one in my area), so I made the decision to purchase it and get a refund from TigerDirect.  
 
They did refund my money promptly, which was nice, but the whole ordeal could have been avoided if they had simply reserved the replacement computer for me immediately once we had made the agreement for an exchange. (I suspect that this has less to do with inattentive Customer Service and more to do with company policy though.)  
 
I wasted a lot of time waiting for my computer and had I not taken the initiative and purchased one locally I would still be without the laptop (as it is not yet back in stock at TigerDirect).  
 
Summary: TigerDirect has some good people working in customer service--nearly everyone I spoke with was polite and helpful--but I got the impression that Customer Service has very little authority in handling problems that are outside of the ordinary. I would like to thank Rick for his attempts to resolve the situation in a more satisfactory manner, but this particular experience was very disappointing and I will definitely keep it in mind when purchasing certain types of products from TigerDirect in the future.

The transaction was easy however I was overcharged $20 but they said it would be credited however when I called about the overage the customer service. rep talked me into a free security program which in fact was $69.99 but I was told I would get that back in a rebate. I have had nothing but trouble trying to get the correct forms to submit the rebate. In addition, we were under the impression it had a word processing and excel program preloaded.. when we logged on we were advised that we only had 25 uses of the program and then we would have to buy another program for $169 (windows office) if i would have known that I would have gotten a different computer that included the office program . it was very disappoiting. i went back to item and this is what it said ". It runs MicrosoftŽ WindowsŽ XP Home Edition, and helps you edit documents, read email, surf the Internet and enjoy your digital media smoothly and reliably right out of the box" NOTHING about having to buy additional programs. I found this statement misleading in addition to having to spend an additional $169 for word office and not being able to get the rebate forms for the $69.99 this was definately NO BARGIN. I would not recommend this place to anyone and I almost convenienced my boss to place our order for 5 new hard drives for the office from them. Can you imagine how embarrassed I would have been !!!

TigerDirect does not honor their return policy. I ordered a Sony Ericsson phone and it arrived with a dead battery. I requested an exchange but they refused. Their return policy clearly states that they will replace defective items within 30 days of invoice. They want me to return the item for a refund at my cost and to order another one from their website which again will cost me shipping. So in essence I will pay shipping 3 times to get a working product.  
 
UPDATE: I received an email from 3 different individuals at TigerDirect. None of them matched the return policy posted online at Amazon. They simply want me to return the defective item without giving me a refund on my original shipping cost. The person who contacted me regarding my review here at resellerratings gave me a different version of how this matter would be resolved. I have very little confidence that people who work at TigerDirect communicate with each other. The last couple of emails I got came from two individuals within seven minutes of each other and they both have slightly different return policy instructions for me to follow.

This review was modified by its author, Rommel, on 11/11/09 12:58 PM.

This seller sold me a motherboard and CPU combo and did not ship the CPU because they said it was on back order. They did not notify me about the back order and I found out about it after 6 days when I recieved the rest of the items and then when I called them after spnding an hour on the phone, they told me that shipped the CPU onOct 4th!! and ground!!! In all google email updates they send me the said that they have shipped the CPU too. I lost an installation because of these guys and talked to their manager, Bridget.Willia, about it but the manger was as rude as possible too and she told me that I had to call to find out that the CPU is on back order!!!. I do not recommad this site to anybody

Now before anything, I'm sure this is likely an isolated incident, as most reviews are quite positive. Nonetheless, as a first time TigerDirect customer, here is my story:  
 
10/17/09: I ordered an HP Vista laptop, which was the cheapest Vista model available at the time. I needed this for business purposes so it was urgent to get the computer!  
 
10/22-27: I got a box in the mail, however it was just a stick of RAM for the laptop. Waited a few days and still no laptop! I went online to track shipping, and it turns out they had none of the HP's in stock when I purchased. Sure were quick to take my $ but not update their product page with a simple 'Out of Stock'. First guy told me they had no clue when next shipment would come in. A day later, they said 1-2 weeks more! UNACCEPTABLE.  
 
10/28/09: I called customer service and they got the Product Manager to swap the out-of-stock model with a 'Better, upgraded" Acer laptop as a gesture of good faith. Well I was dazzled with the talk of new added features than the model I wouldv'e got, HDMI, larger screen and W7, but that didn't last long. When I managed to get online and the tracking was updated, it turns out I was to receive a downgraded NETBOOK instead, with no DVD drive and smaller inch screen! Even the CPU was horrible in comparison, and it's obvious they were trying to slyly get rid of old stock while taking advantage of my situation. Unfortunately TD, I'm knowledgeable about PC specs and know better.  
 
10/20/09 (today): I called in and complained about the situation, and the guy simply transfered me to a voice mail. Another poor customer service move. After several calls back, I finally got someone to cancel shipping in route, and I'm now waiting for my full refund.  
 
I've bought ~4.5k worth of PC components from the competition this year for client builds, and will NEVER again order from TD. By the time this whole mess has come to an end, I'll have been out of a home business computer for 3-4 weeks, and there's already been problems as you can imagine running a home business with no computer!

This review was modified by its author, Whitesky, on 10/30/09 2:09 PM.

on 9/28/2009 I ordered a barebone computer from Tigerdirect using ebillme (direct deposite). on 10/1/2009 I realized that even though the product shows available online, its actually partially not available (1st call to find that out). When the product (part of it) arrives, I promptly refused the product and they processed it.  
 
On 10/10/2009 I called Tigerdirect and I was told the check would be send on 10/11/2009.  
 
on 10/15/2009 I called again and was told the check would be send on 16th.  
 
today, 10/23/2009, I called and was told the check was send on 16th, however I have NOT received anything in the mail yet.  
 
very poor service when I called. reps acted as they didn't care, and when I asked to talk to manager I was put on hold for 10 min and hung up.  
 
so now i'm out $200+, almost a month of my time, countless calls.  
 
NEVER order from Tigerdirect again.  
 
 
Edit: 10/24/2009, 1 month after ordering, I finally got my refund check, but only $181 instead of $211 I paid...  
will have to call back AGAIN to get the rest of my money back.  
 
UPDATE: 10/26/2009  
call 8:39 am talked to Micheal, found out shipping charge has to be APPROVED before they send out a check (2 more weeks).  
 
refund for memory was only send out on 10/25/2009 for whatever messed up reason they have.  
 
HORRIBLE SERVICES, YOU ARE WARNED, DO NOT SHOP HERE.

This review was modified by its author, beggerking, on 10/26/09 11:10 AM.

poor service, very poor packaging methods, when you try to reach someone to leave a complaint, phone gets hung up in your face. if they were not the only store that had my item in stock, i would have not ordered from this chaos group. sad enough that people do not care in the customer service department. I will rather pay more next time and/or wait a couple more days, before i give this poor excuse of an respected company another cent.  
 
I ordered a 5870 gpu which arrived in a damaged retail packaging and was packed in a 3 x bigger package but placed all the way on the bottom of the package, why even bother stuffing some paper in it, the card bounced in the package like crazy.  
other resellers would have taken a note and actually thanked a person to report improper handling and packaging.  
 
in the end my gpu at least works. even tho the xfx box is ready for the dumpster.

Worst Customer experience. I had ordered a PC from the on Sept 29, with a delivery date of Oct 5-8. My CC was charge on Sept 29. On Oct 9 they again advertise the PC, but this time at a higher price. My friend didnt get in on the deal the same time as I did, and paid a higer price than I on Oct 9th. He got his PC shipped on Oct 10th. I called Tigerdirect on Oct 10th about my status, and they said they were sold out and refunded me my CC. What happen to my CC not being charged until shipped? Then they resold my PC that I ordered at a higher price later!