Now before anything, I'm sure this is likely an isolated incident, as most reviews are quite positive. Nonetheless, as a first time TigerDirect customer, here is my story:  
 
10/17/09: I ordered an HP Vista laptop, which was the cheapest Vista model available at the time. I needed this for business purposes so it was urgent to get the computer!  
 
10/22-27: I got a box in the mail, however it was just a stick of RAM for the laptop. Waited a few days and still no laptop! I went online to track shipping, and it turns out they had none of the HP's in stock when I purchased. Sure were quick to take my $ but not update their product page with a simple 'Out of Stock'. First guy told me they had no clue when next shipment would come in. A day later, they said 1-2 weeks more! UNACCEPTABLE.  
 
10/28/09: I called customer service and they got the Product Manager to swap the out-of-stock model with a 'Better, upgraded" Acer laptop as a gesture of good faith. Well I was dazzled with the talk of new added features than the model I wouldv'e got, HDMI, larger screen and W7, but that didn't last long. When I managed to get online and the tracking was updated, it turns out I was to receive a downgraded NETBOOK instead, with no DVD drive and smaller inch screen! Even the CPU was horrible in comparison, and it's obvious they were trying to slyly get rid of old stock while taking advantage of my situation. Unfortunately TD, I'm knowledgeable about PC specs and know better.  
 
10/20/09 (today): I called in and complained about the situation, and the guy simply transfered me to a voice mail. Another poor customer service move. After several calls back, I finally got someone to cancel shipping in route, and I'm now waiting for my full refund.  
 
I've bought ~4.5k worth of PC components from the competition this year for client builds, and will NEVER again order from TD. By the time this whole mess has come to an end, I'll have been out of a home business computer for 3-4 weeks, and there's already been problems as you can imagine running a home business with no computer!

This review was modified by its author, Whitesky, on 10/30/09 2:09 PM.

on 9/28/2009 I ordered a barebone computer from Tigerdirect using ebillme (direct deposite). on 10/1/2009 I realized that even though the product shows available online, its actually partially not available (1st call to find that out). When the product (part of it) arrives, I promptly refused the product and they processed it.  
 
On 10/10/2009 I called Tigerdirect and I was told the check would be send on 10/11/2009.  
 
on 10/15/2009 I called again and was told the check would be send on 16th.  
 
today, 10/23/2009, I called and was told the check was send on 16th, however I have NOT received anything in the mail yet.  
 
very poor service when I called. reps acted as they didn't care, and when I asked to talk to manager I was put on hold for 10 min and hung up.  
 
so now i'm out $200+, almost a month of my time, countless calls.  
 
NEVER order from Tigerdirect again.  
 
 
Edit: 10/24/2009, 1 month after ordering, I finally got my refund check, but only $181 instead of $211 I paid...  
will have to call back AGAIN to get the rest of my money back.  
 
UPDATE: 10/26/2009  
call 8:39 am talked to Micheal, found out shipping charge has to be APPROVED before they send out a check (2 more weeks).  
 
refund for memory was only send out on 10/25/2009 for whatever messed up reason they have.  
 
HORRIBLE SERVICES, YOU ARE WARNED, DO NOT SHOP HERE.

This review was modified by its author, beggerking, on 10/26/09 11:10 AM.

Worst Customer experience. I had ordered a PC from the on Sept 29, with a delivery date of Oct 5-8. My CC was charge on Sept 29. On Oct 9 they again advertise the PC, but this time at a higher price. My friend didnt get in on the deal the same time as I did, and paid a higer price than I on Oct 9th. He got his PC shipped on Oct 10th. I called Tigerdirect on Oct 10th about my status, and they said they were sold out and refunded me my CC. What happen to my CC not being charged until shipped? Then they resold my PC that I ordered at a higher price later!

Ordered computer on the 29th. Was told I had to fax in my lease agreement (was told I couldn't e-mail this). After faxing info they "never got it." I found this scary as it was my lease agreement with my personal information.  
 
After talking to an honest CSR I was told I never actually had to fax the info and that I could have e-mailed it... So I did.  
 
Well it is two weeks later and the computer I ordered has been "Backordered" since day one.  
 
The funny thing is THEY SOLD THEM ON FRIDAY THE 9th of this month and shipped same day via COMPUSA...  
 
Last night I was told I won't be receiving the computer after all (I had to call them btw)  
 
The CSR said that it was never sold on Friday and no one else is receiving these units..  
 
Well here you go TigerDirect:  
(http://forums.slickdeals.net/showthread.php?sduid=0&t=1596503)  
 
Lying is no way to run a company.  
I do not want your "comparable" system offer because it is based on price NOT components.  
 
Even today as I write this I am seeing other shipments go out for this computer:  
(http://forums.slickdeals.net/showthread.php?t=1582298&page=19)  
 
But for some strange reason my system will never ship.  
At least according to Ext. 5403 it won't  
 
So what, is my system going to be shipping? Am I imagining things while reading the above sources?  
 
UPDATE: TigerDirect has fulfilled my order and shipped it as of today.

This review was modified by its author, pskiddy, on 10/13/09 12:32 PM.

I have ordered a GPS system worth of 70$ and warranty around 15$ through TIGERDIRECT website. The order status showed as shipped and I didn’t receive it. When I called the tiger direct customer service they said they have to open a trace and it will take 8 to 10 business days. The customer service representative is very rude and couldn’t understand the language (I am speaking in English and she cannot understand that too). I called them several time but they said the customer service rep will call me back and I don’t have to call them. After 16 days I didn’t receive any call back from tiger direct customer service and when I called them they said my trace claim got denied. They didn’t care about the cutomer at all. I didn’t get my GPS and I lost the amount around 85$ I paid with the warranty for the GPS and also I didn’t receive any kind of refund from the TIGERDIRECT. They said they cannot help me in any kind. I never saw such worst service to the customer.  
 
I am writing my case so that I don’t anybody else to get frustrated like me. I ordered always through websites only but never experienced such worst service ever.  
 
Thanks,

Unacceptable customer service. I returned an item using an RMA and confirmed delivery via US Post Office. I started calling 2 weeks later when I didn't see a credit. After 6 phone calls over a month, they now refuse to credit my account because they can't find the item and 'it has been too long.' They refuse to send the item back to me, refuse to credit my account, refuse to let me speak to a manager or supervisor, and refuse to even give me an address to write to.

The worst customer service I have ever received in my life !!!!! I ordered a HP tx2 DC ZM-85 2.3/4/320/DVDRW/12.1/VBU SB NB laptop computer on August 8, 2009 . Tiger Direct apparently ships everything without a signature required. So ALLEGEDLY UPS leaves a $1,000 computer on my doorstep without a signature, I never received any package or any computer. Needless to say UPS IS SAYING I RECEIVED PACKAGE, TIGER DIRECT is saying I received COMPUER, ALL BY UPS LEAVING ON DOORSTEP. My local UPS hub station closed out ticket without my knowledge, lying saying I said I found package. TIGER DIRECT's top notch customer service said they cannot help me the claim has been denied. Fight it with the credit card company. I have never in my whole life seen such a nightmare company in my life. If TIGER DIRECT wants to ship all packages without a signature they are responsible for what happens not me. I'm done with this garbage. Be warned !!!!! It can easily happen to you Joseph G

I guess it pays to read reviews of a company BEFORE you purchase from them. It would probably be smarter yet to tape any conversations you have with the company (as long as it is legal where you live).  
 
I purchased a large screen Samsung plasma television that proved to have a defective plasma panel upon arrival. I had a local Samsung servicer look at the television to determine it was defective from the factory, and then called Tiger Direct to see what they wanted to do. They offered to ship me a new one, but I would have to give him a credit card to "secure" the replacement, and would receive a credit when the defective one was returned. I had put the original purchase on a Tiger Direct credit card with a special 12 month no-interest plan. The guy I spoke with on the phone said the American Express card I was using to secure the replacement would be credited and that he would call the shipper to have the defective TV picked up.  
 
I received the new TV as promised and everything was okay - great picture. I waited weeks for the shipper to contact me about the defective one... nothing. I called Tiger again and they said they would get on it. I waited again... then called again... nothing again. Finally, I ended up having to take the TV to the shipper myself. To be fair, this may not be Tiger's fault. They claim they called the shipper. Who knows?  
 
The bigger problem came when I called today to find out why my American Express card had still not been credited. It seems they decided to credit their no-interest Tiger Direct card and leave the charges on my American Express. When the "Customer NO Service" rep. said he couldn't do anything about the problem I asked to speak with a supervisor. I spoke with a guy named Roger I. at ext. 2999 (he claims he only answers to the CEO) about the problem and he said sorry, but that is the way Tiger does things. When I explained that his employee said that my AMEX card would be credited, he just replied that it isn't their policy to do that. When I explained that he was costing me money, he said sorry... I would eventually get back whatever I had already paid on the Tiger Direct card. When I explained that now I would have to wait and hope that I get my "refund" of what I had already paid on the Tiger Direct card, PLUS I lose the no-interest deal for a year, he said there is, "nothing I can do". He said that this is not an inconvenience for me and that I have lost nothing. When I asked to speak to his supervisor, he told me that the only person in the company higher than him is the CEO and I can't speak to him.  
 
In my business, when one of my employees gives wrong information or lies to a customer, I do what it takes to make things right. You see, I may own the business, but the customer is really the one that signs MY paycheck. I guess Tiger Direct is too big and my past and future business doesn’t really matter. Good luck in dealing with them, and I hope nothing goes wrong where you end up being forced to deal with their "Customer NO Service" department or Roger I., Second-In-Command-Only-To-The CEO.  

This review was modified by its author, RB Ballard, on 1/16/09 6:50 PM.

I ordered a Canon HF100 camcorder on Dec 25th. I paid Tiger for the camcorder on 12/29/08 (this is the date Tigers 3rd party ebillme received my payment and money left my account. Why Tiger chooses to have you send your banks billpay to a 3rd party and not directly to Tiger is perplexing...catch up with modern times Tiger!!). This camcorder was and is still listed as an in stock item that ships within 24 hours. To date this item has not shipped to me. I have sent Tigers customer service 2 emails (1/1/09) regarding their slow processing to no avail (still no response 1/8/09...final update: no response ever). I am not a new online shopper. Have years under my belt with Amazon (great customer service), REI (excellent), biketiresdirect.com (superb), and many others including a new store for me...newegg.com (very good service too, ordered some SDHD cards (after ordering the camcorder from Tiger) to go with this camcorder and received them last Tuesday Dec 30th). Because of neweggs good service I also used them to order a new sony playstation 3 (on 1/4/09)instead of Tiger because of Tigers poor service to date. I will probably get the PS3 before the camcorder (received on 1/8/09)!! Ordered a stereo from Amazon on 12/28/09 and received it on 1/6/09). Will update this review, will be interesting to see how long Tiger draws this out. UPDATE: I did finally receive the camcorder in a beaten up box with very little packing inside to protect camcorder. Fortunately, the camcorder was ok. I was perturbed again to learn that if I had an issue with camcorder, Tiger would not help but I would have to go through the manufacturer.  
 
So, before you order from Tiger ask yourself.....Do you feel lucky?....Well, do ya?

This review was modified by its author, montigue13, on 2/23/09 2:09 AM.

I placed an order that was delayed "pending review" and then canceled without explanation. This is my second and last attempt at ordering from this outfit.

TigerDirect (TD) advertised an item as Special price with rebate. I ordered with PayPal and confirmed the order with a phone call to TD representative.  
 
The item continued to be listed as available for hours after the phone call with the TD representative.  
 
Days later, I was *not notified* (but discovered) that my order was cancelled.  
 
I call TigerDirect, TD says: because I used PayPal, this caused a delay in processing and TD ran out of product.  
 
I protest that TD should not offer PayPal if it causes this problem for customers. TD says nothing can be done.  
 
Interestingly on the day of the order, TD was offering a 15% discount through PayPal.  
 
I indicate that I will write a complaint here at ResellerRatings. Then, TD says they will find a product for my order. Days pass, then more calls & emails, resulting in excuses & assurances, weeks pass... Enough!  
 
TigerDirect has caused not only a waste of my time with the ordering process, but the follow-on activity has been a waste.  
 
Bottom Line: TigerDirect, a waste of my time.  

I have always had nothing but great things to say about Tiger Direct until today.  
 
I received an email which told me I would reveive $25 off my order of $100 or more if I used the Bill Me Later option.  
 
I had just placed an order with Tiger Direct on December 16th, and now it's the 20th, but I thought it was too good a deal to pass up.  
 
I couldn't believe it when I was turned down. I have an excellent credit rating, both of my houses are paid off, all my vehicles are paid off.  
 
Then a few seconds later I receive an email from Bill Me Later. It tells me to click on a link, and it will tell me why I was turned down. I click on the link. I get an error message saying "Invalid Login. Please try again. If this problem persists you will receive a letter in the mail with information concerning your request to open an account."  
 
I have spent alot of money at Tiger Direct through the years, and I never thought I would be treated like this!

This is the 2nd time Ive ever ordered (1st time, 6 years ago was total disaster).  
1. I ordered a bare bones kit for Christmas gift.  
2. Order sent w/o standoffs. Had to re-order them  
3. Upon assembly, motherboard was dead  
4. 12/11 Had to buy a new board from them until the old was returned. Asked for 2nd day shipping upgrade due to time constraints and was told the order could not be edited until they were in and it was off backorder.  
5. 12/14 Saw the item was now on backorder. Rep #5849 swore they were in stock when I ordered & had no idea what happened  
6. 12/14 Called in and was told new shipment would be in on 12/15  
7. 12/15 Called in and Raul said 2000 of the boards came in today. I asked for 2nd day shipping upgrade due to time constraints. Raul came back and said it was taken care of and tracking info would be avaiable after 5pm.  
8. 12/15 After 5pm. Item is on backorder and not avialable until 18th. Raul earlier told 2000 were in to just get me off the phone apparently and made up the 2nd day air upgrade.  
9. 12/15 Agent #5397 swapped board for an ECS board and supposedly has it going out 2nd Day Air and tracking onfo available tomorrow (who knows).  
 
They'll tell you anything to get you off the phone unless your buying something. Once purchased, they blow you off and do not care when or how you get your product.  
 
This IS THE LAST TIME I will order from them.

This review was modified by its author, baltimoreharps, on 12/17/08 3:40 PM.

I purchased a Sony Vaio VGN-AR820E (item #S168-17005) from TigerDirect.com on 12/1/2008. At time of ordering the item stated that they are in stock and "Availability: Order Today, Ships Today". So I made the purchase.  
 
After the purchase, when I check back online for order status the next day, it showed the order is on "back order". I called their customer service on 12/2/08. The rep. answered and indicated that TigerDirect is expecting another shipment "next week", and they will ship my notebook as soon as they received them.  
 
I checked again on 12/8 and the account still says on "back order" so I called again. This time rep. Rob says that he doesn't know when they will get this item. I told him that is not an acceptable answer since I paid for the item already. He says "you know as much as I do". So I asked him to let me talk to his manager Joe at extension x5907. After looking for a bit, Joe told me TigerDirect has discontinued this item! He can offer a similar product, an Acer laptop. I told him that Acer is not a replacement for a Sony. He then told me that sorry we can't help you any more and asked me to cancel the order...  
 
So they post a discontinued item for sale, wasted my time, and now I have to waite for 2-3 days to see if I get my money back!  

Tiger Direct is the Best! I've ordered everything two barebone computer kits, CPU fans, case fans, computer cases, USB Drives, DVD R/W drives...  
 
And their prices are almost always the least expensive and the delivery time can't be beat. I don't think I've waited over 3 days for any one of my orders.  
 
I can't wait to get a chance to visit their store in Naperville, IL.