Been having a major headache with this company. The item I ordered was undelivered by UPS (missing) and when I contacted Tigerdirect, the CS rep said he issued a claim and would ship me a replacement hard drive.  
 
The replacement arrived but then a bill for it came soon after. Weeks later, I receive a call from TD saying that UPS denied their claim (UPS delivery notice said delivered.. to "Porch" of my apartment building. Nice.) and I would have to pay for the replacement. So these guys make it so that my missing item that I paid for already was a non-issue, and then further more try to strong arm me into paying for the replacement with collection notices.  
 
I was told through online forums that TD shouldn't even have sent the replacement without solving the situation on hand first (again, UPS' denial of the claim was only AFTER I had paid for the first item, and AFTER TD sent me a replacement, and AFTER TD threw me a bill) After e-mailing back and forth and inviting them to further communicate by phone (they did not and the 2 times I reached them, I was spoke to so rudely I just hung up, and the second time the collections rep just kept pushing with a "pay us" theme), I took the issue to my credit card, result is still pending. Today they sent me another letter in the mail citing my account is now "delinquent".  
 
I've shopped with these guys on multiple occasions but it seems like if any trouble occurs (this is the first time I've ever had a missing package; UPS' drivers deliver to me so often they joke [or is it a joke] that I basically fund the neighborhood's operations), customer service disappears and they resort to shady malpractice.

This review was modified by its author, lowteckh, on 2/11/10 3:55 AM.

I had placed an order for a new laptop from TigerDirect and I was specifically looking for a laptop with a blu-ray player, but when I got my laptop it ended up not having one. So I called TigerDirect in order to return the laptop and get the one that I wanted, I talked with Steve (ext: 5868) and was blown away by how much help he was. Not only did he give me great advice on which laptop to purchase but he even hooked me up with a good package due to the mis labeling on tigerdirects part. Long story short, Steve is the man and it was awesome to have someone REAL to talk to and sort everything out with.  
Steve extension 5868

I purchased a 40 Samsung LN40B500 40in 1080p 2HDMI LCD HDTV. I am very happy with my purchase. I purchased this tv at an acceptional valued price. I have another 40 inch Samsung purchased at another retail store and I paid more for it. I love shopping at tigerdirect.com and I would recommend it to everyone. The tv is has a great resolution and it is worth more but thanks to tigerdirect I got a great deal and a great product!!

Great Prices and easy check out. The web site is designed so that it makes it easy to find what you are looking for.

Stay away from these guys-see Consumer affairs 25 pages of complaints and after doing Bs. with them I can see why. There rebate program is a thinly disguised ripoff.

UPS delivered this shipment to the wrong address. TigerDirect sent a second shipment of the same merchandise immediately, at their (shipping) expense. In the meantime I located the first shipment, rainsoaked but not damaged, at the rear of an abandoned home on a rural road some 2 miles from my home. I notified TigerDirect that I had found the original shipment and they sent instructions and a mailing label via email (at no cost to me) for the return of the second package.  
 
UPS made no effort to correct their error even though their records showed the address of the delivery was NOT the Delivery Address of the package.  
 
TigerDirect's Customer Service is OUTSTANDING!

This is to thank you for having great emplyees, I'll mention Frank at ext 5870, he is my most recent contact, his friendlyness, and expertise, in handling problems is beyond ordinary, if he were my employee I'd double his pay,I know you won't but I would. Thanks, don't be cheep buy him lunch!!!

I was having difficulty locating a motherboard online which fit my requirements, so I called the Tiger Direct toll-free number. I was promptly connected to a very knowledgeable representative who not only found a suitable motherboard, but also helped with suggestions regarding the other items in my order, and saved me a bit of money.  
 
It was a very pleasant surprise to deal with a polite, patient and professional representative who knew his various products quite well, and seemed genuinely interested in helping his customers. What had become a frustrating online shopping ordeal for me was quickly transformed into a very satisfying experience.

Carlos Elosua took an extended amount of time with me to identify the problem with my MIA order and find a suitable replacement. The replacement arrived within 48 hours and I could not be happier. I will definitely be back when I make my next purchase.  
 
Thank you,  
Rob  
H. Robert Harrison, PE  
rharrison@dishmail.net

This is the only place I order computer equipment online. Great service, accurate orders, prompt shipping. Tiger is great!

Fast, accurate order fulfillment. Also ordered extended warranty through 3rd party. There was some delay on it and TigerDirect.com Customer Service handled the issue quickly and efficiently.

Excellent Company The people not the products make this company

Good website, easy to order from. Great feedback during ordering process. Will order from them again!!

Overall, I had a very good experience with TigerDirect and would order from them again.  
 
They gave me a very good deal on a refurbished Dell Inspiron, with 4GB RAM, 2.0GHz Dual Core Intel, 500GB HD Space. I had absolutely no intentions of using Windows Vista on this machine. Instead, I would be installing and using Ubuntu Linux 9.04.  
 
Ordered my item on 1/13, and I finally received it on 2/2, after being on backorder for just over 2 weeks. TD was nice enough to give me free shipping. I honestly could not tell the item was refurbished. Everything about it seemed brand new. It did have some dust and fingerprints on it; nothing that a good cleaning can't fix.  
 
Ubuntu is now installed and works great, and I have ripped the windows sticker off of this machine. I love the 9-cell battery, and 15-inch display.  
 
Next time I order a laptop, it will be through tigerdirect. Great service, great product, free shipping. The speed of shipping was not the greatest, but I am nonetheless very satisfied overall.

This review was modified by its author, ericmc783, on 2/5/10 6:24 PM.

I had a problem with an order with Tiger Direct via Amazon. What I didn't know is that apparently there is some kind of additional policy rules on returns. Also, my order was completed through a third party, which made matters even worse. I've done business with Tiger Direct for many years now, for both my business and my personal accounts. They have never done me wrong. Thousands upon thousands of dollars and always excellent service, I was worried when my second email had seemed to go unanswered after four or five days. It WAS just after Christmas, so I figured they might be swamped with returns. When I finally got through, I was told that they WERE swamped, but that there was some problems that needed addressing, and that I needed to call. I did, and after they explained the problems: I needed to call Motorola for a defective code, then call them, then call the company that filled the order, for an exchange, not a return. The person it was for ordered a new phone because they needed one right away, so I didn't need an exchange. The gentleman not only took care of the runaround FOR me, he took the return AND refunded my shipping! Thank you, TigerDirect, you guys are STILL my #1.