I start my review by saying that Tiger Direct is a great place to get your computer parts but once and awile something will go wrong. When something goes wrong, you find out just how good they are. I explained my problem to George 5373 and as confusing as the problem was good old George 5373 took care of it. If all the people are as helpful as George at T.D. they will continue to be a plasure to do business with.

This company stands by their products. Very easy to get an RMA if (on the rare occasion) something is amiss. Good packaging and fast order processing. Only ever had 1 problem with them and the customer service was outstanding. FYI the problem was wrong product inside sealed manufacturer packaging. Can hardly blame them for that. Returned for proper product at no extra shipping charges to me. Great company and would (and often do) recommend them to anyone.

This review was modified by its author, 1stlonewolf, on 11/1/09 11:01 PM.

Have ordered items from TigerDirect on a number of occasions and have always had good service from them. Last order was on 3/9/09 and delivered on 3/11/09.

This review was modified by its author, gekaver, on 10/29/09 7:21 PM.

This experience started out with a bit of a blunder. Incompatible RAM was included in a barebone package. I tested the RAM and both sticks were in perfect working order, so I tossed the packaging. Looked like I had a MoBo issue so I ended up RMAing. Got the new MoBo and the issue persisted. Finally found that the RAM was incompatible with the MoBo and tried to RMA the RAM. RMA of the RAM was initially rejected because I did not have the original packaging. However, I used the online chat feature and spoke to Juan. Juan spoke with his supervisor and they took ownership for the company's mistake and agreed to allow me to return the item without original packaging and with no restocking fee.  
 
In the times of online shopping and outsourced support centers it is rare to come across the level of support I experienced today. Typically such distances between the seller and buyer cause a huge disconnect when an issue arises. However, Juan and his supervisor took 100% ownership of the issue and saw that it was resolved correctly. Cheers!

Great costumer service that I did get from Chris Miranda (Ext. 5391 ) . He was fast in solving my issue , keep it up and THANK YOU  
 
Svjetlana Letica-Ingram

less than 24 hrs. for the free shiping !i cant belive th

I like tiger direct they have alright deals and they great customer service and an awesome offline catalog. They ship fast. I ordered it at 3 pm and i had it the next day at 12pm. I live in Michigan... they have warehouses everywhere.... This was standard ground shipping

Very easy to order. Great prices. 2% donation to my charity by visiting their site via igive.com.

I spoke with Carlos (extension 5892) at Tiger Direct who help me through a return. His professionalism was second to none and I appreciated having worked with him through this return process. He helped me through the RMA process and made the whole event painless.

Tiger Direct is a first class customer service organization. The have taken care of issues, including those that were the result of my own mistakes, quickly, painlessly, and as well as any other merchandiser with whom I have EVER worked.  
 
Example, I ordered a computer with a drive that was too small...didn't realize it until 45 days later, called them, they replaced it, period.  
 
Example number 2: Ordered a 100 ft HDMI cable, got it strung to my projector and reaslized the connector was damaged. Called Tiger at 8:00 EDT and received a replacement at 10:00AM the next morning  
 
What else can I say.  
 
Eric Mensh, Owner  
Access Pointe  
Amherst NH

Keith was very helpful regarding questions I had about my original Windows 7 order. In addition, he recommended antivirus and tuneup software to go along with the Windows 7 operating system. I look forward to setting up my new systems some time next week after receiving both orders. Thank you, Keith!

Have purchased from TigerDirect for many years. Have always been happy with their products and service. On the rare occasion of a problem, they stand by their products, unlike Ecost. Wish more web retailers were like this one.

I bought a Visionman barebones system for my father, very nice, but Visionman did not ship a driver disk and could not connect to the internet without drivers and everything I tried didn't work. I spoke with Rep Arturo Correa, he contacted Visionman and 3 days later I had the right disk and the system is working great. I have had great service and great prices from TD,their customer service is outstanding. I recommend them and Visionman 100%. B R

Tiger Direct are a very lively marketing company with a great range of products and great deals. Their service matches their sales ad marketing smarts and they are always a pleasure to deal with.

Teri 5845 was very helpful, efficient & pleasant. She went out of her way to please me. I couldn't ask for better service.  
 
Angie