This seller sold me a motherboard and CPU combo and did not ship the CPU because they said it was on back order. They did not notify me about the back order and I found out about it after 6 days when I recieved the rest of the items and then when I called them after spnding an hour on the phone, they told me that shipped the CPU onOct 4th!! and ground!!! In all google email updates they send me the said that they have shipped the CPU too. I lost an installation because of these guys and talked to their manager, Bridget.Willia, about it but the manger was as rude as possible too and she told me that I had to call to find out that the CPU is on back order!!!. I do not recommad this site to anybody

Now before anything, I'm sure this is likely an isolated incident, as most reviews are quite positive. Nonetheless, as a first time TigerDirect customer, here is my story:  
 
10/17/09: I ordered an HP Vista laptop, which was the cheapest Vista model available at the time. I needed this for business purposes so it was urgent to get the computer!  
 
10/22-27: I got a box in the mail, however it was just a stick of RAM for the laptop. Waited a few days and still no laptop! I went online to track shipping, and it turns out they had none of the HP's in stock when I purchased. Sure were quick to take my $ but not update their product page with a simple 'Out of Stock'. First guy told me they had no clue when next shipment would come in. A day later, they said 1-2 weeks more! UNACCEPTABLE.  
 
10/28/09: I called customer service and they got the Product Manager to swap the out-of-stock model with a 'Better, upgraded" Acer laptop as a gesture of good faith. Well I was dazzled with the talk of new added features than the model I wouldv'e got, HDMI, larger screen and W7, but that didn't last long. When I managed to get online and the tracking was updated, it turns out I was to receive a downgraded NETBOOK instead, with no DVD drive and smaller inch screen! Even the CPU was horrible in comparison, and it's obvious they were trying to slyly get rid of old stock while taking advantage of my situation. Unfortunately TD, I'm knowledgeable about PC specs and know better.  
 
10/20/09 (today): I called in and complained about the situation, and the guy simply transfered me to a voice mail. Another poor customer service move. After several calls back, I finally got someone to cancel shipping in route, and I'm now waiting for my full refund.  
 
I've bought ~4.5k worth of PC components from the competition this year for client builds, and will NEVER again order from TD. By the time this whole mess has come to an end, I'll have been out of a home business computer for 3-4 weeks, and there's already been problems as you can imagine running a home business with no computer!

This review was modified by its author, Whitesky, on 10/30/09 2:09 PM.

on 9/28/2009 I ordered a barebone computer from Tigerdirect using ebillme (direct deposite). on 10/1/2009 I realized that even though the product shows available online, its actually partially not available (1st call to find that out). When the product (part of it) arrives, I promptly refused the product and they processed it.  
 
On 10/10/2009 I called Tigerdirect and I was told the check would be send on 10/11/2009.  
 
on 10/15/2009 I called again and was told the check would be send on 16th.  
 
today, 10/23/2009, I called and was told the check was send on 16th, however I have NOT received anything in the mail yet.  
 
very poor service when I called. reps acted as they didn't care, and when I asked to talk to manager I was put on hold for 10 min and hung up.  
 
so now i'm out $200+, almost a month of my time, countless calls.  
 
NEVER order from Tigerdirect again.  
 
 
Edit: 10/24/2009, 1 month after ordering, I finally got my refund check, but only $181 instead of $211 I paid...  
will have to call back AGAIN to get the rest of my money back.  
 
UPDATE: 10/26/2009  
call 8:39 am talked to Micheal, found out shipping charge has to be APPROVED before they send out a check (2 more weeks).  
 
refund for memory was only send out on 10/25/2009 for whatever messed up reason they have.  
 
HORRIBLE SERVICES, YOU ARE WARNED, DO NOT SHOP HERE.

This review was modified by its author, beggerking, on 10/26/09 11:10 AM.

poor service, very poor packaging methods, when you try to reach someone to leave a complaint, phone gets hung up in your face. if they were not the only store that had my item in stock, i would have not ordered from this chaos group. sad enough that people do not care in the customer service department. I will rather pay more next time and/or wait a couple more days, before i give this poor excuse of an respected company another cent.  
 
I ordered a 5870 gpu which arrived in a damaged retail packaging and was packed in a 3 x bigger package but placed all the way on the bottom of the package, why even bother stuffing some paper in it, the card bounced in the package like crazy.  
other resellers would have taken a note and actually thanked a person to report improper handling and packaging.  
 
in the end my gpu at least works. even tho the xfx box is ready for the dumpster.

Worst Customer experience. I had ordered a PC from the on Sept 29, with a delivery date of Oct 5-8. My CC was charge on Sept 29. On Oct 9 they again advertise the PC, but this time at a higher price. My friend didnt get in on the deal the same time as I did, and paid a higer price than I on Oct 9th. He got his PC shipped on Oct 10th. I called Tigerdirect on Oct 10th about my status, and they said they were sold out and refunded me my CC. What happen to my CC not being charged until shipped? Then they resold my PC that I ordered at a higher price later!

I ordered parts for a new build and got PS. Vid Cards, RAM and a HD in 2 days. The MB and CPU were back ordered. Then I got a new invoice saying the CPU was shipped the next day. This was odd because the MB and CPU were a package deal. I went to Live support and found out the MB had been discontinued. The live Alex 5928 found another MB that met all the specs the first choice had and was 10 dollars cheaper. It will ship tommorow and I won't have to wait 30 days for the build to start. Thats taking care of business. Thanks Tiger another happy camper.

This review was modified by its author, BG-Zipp0, on 10/2/09 5:16 AM.

I have ordered a GPS system worth of 70$ and warranty around 15$ through TIGERDIRECT website. The order status showed as shipped and I didn’t receive it. When I called the tiger direct customer service they said they have to open a trace and it will take 8 to 10 business days. The customer service representative is very rude and couldn’t understand the language (I am speaking in English and she cannot understand that too). I called them several time but they said the customer service rep will call me back and I don’t have to call them. After 16 days I didn’t receive any call back from tiger direct customer service and when I called them they said my trace claim got denied. They didn’t care about the cutomer at all. I didn’t get my GPS and I lost the amount around 85$ I paid with the warranty for the GPS and also I didn’t receive any kind of refund from the TIGERDIRECT. They said they cannot help me in any kind. I never saw such worst service to the customer.  
 
I am writing my case so that I don’t anybody else to get frustrated like me. I ordered always through websites only but never experienced such worst service ever.  
 
Thanks,

Unacceptable customer service. I returned an item using an RMA and confirmed delivery via US Post Office. I started calling 2 weeks later when I didn't see a credit. After 6 phone calls over a month, they now refuse to credit my account because they can't find the item and 'it has been too long.' They refuse to send the item back to me, refuse to credit my account, refuse to let me speak to a manager or supervisor, and refuse to even give me an address to write to.

I am *very* unhappy with this vendor! I tried to place an order about 6 or 7 years ago (when I originally set up my account), and had nothing but trouble with that order, which ended up being canceled.  
 
But, now I was on the e-mail list, so I have been receiving "special offers" via e-mail from them for years, which I usually just delete. Well, today I saw a laptop offer which would be really good for one of my customers, so I decided to try and place an order again. I contacted my customer, worked out a deal with them, and then went to place my order. All went well, until I completed my order, at which point the website asked for the last 4 digits of my SSN. With the amount of identity theft going on, there is NO WAY I'm giving out that info to go into some corporate database somewhere where for the rest of my life some MORON working for their company can steal it just before he's fired and screw my life! So, I just logged out. Well, apparently, if you do NOT provide that info, the order is *automatically* canceled. THERE IS NO NOTICE ON THE WEB PAGES I SAW WARNING THAT THIS WOULD HAPPEN! So, I got a phone call from the company, telling me that the order has been canceled, at which time I explained MY policy about my SSN. The only thing he could offer me was an account with terms, since this was a business purchase. Since the e-mail with the forms did not arrive right away, I called customer service and asked if I paid with PayPal, would I be required to provide any part of my SSN. I was told no. So, I went back and placed the order for a 2nd time, went through the order process, and I ended back at the same screen requiring the last 4 digits of my SSN! At this point, I am waiting 30 minutes for the order to be available so we can see if customer service can help me.  
 
Maybe I'll try placing an order in another 5 or 10 years. For sure not much sooner! Tiger direct has been nothing but a disappointment to me!  

The worst customer service I have ever received in my life !!!!! I ordered a HP tx2 DC ZM-85 2.3/4/320/DVDRW/12.1/VBU SB NB laptop computer on August 8, 2009 . Tiger Direct apparently ships everything without a signature required. So ALLEGEDLY UPS leaves a $1,000 computer on my doorstep without a signature, I never received any package or any computer. Needless to say UPS IS SAYING I RECEIVED PACKAGE, TIGER DIRECT is saying I received COMPUER, ALL BY UPS LEAVING ON DOORSTEP. My local UPS hub station closed out ticket without my knowledge, lying saying I said I found package. TIGER DIRECT's top notch customer service said they cannot help me the claim has been denied. Fight it with the credit card company. I have never in my whole life seen such a nightmare company in my life. If TIGER DIRECT wants to ship all packages without a signature they are responsible for what happens not me. I'm done with this garbage. Be warned !!!!! It can easily happen to you Joseph G

I have been a loyal customer of Tiger Direct for the past 7 years. I have purchased many items from them and referred many people to their business, including friends and family. I have however; realized customer service is deteriorating over the years. I have had a couple of instances where customer service reps have been very rude, especially when you have a problem about a purchased item and trying to seek resolutions. In fact, they talk and treat you like the collections agents (rude!).  
My last experience was today (8/18/2009). I just called them to complain about the problem of reps being rude to customers. I did also tell them that I was going to send a review online about this problem. I personally believe in reviews either good or bad because I depend on them when making purchasing decisions. I hope this helps someone who is trying to do business with Tiger Direct. I am done with them!  
thanks  

I ordered an HP 8710w P9500(H24 -17021)laptop from the Tiger Direct website for $899.99. They shipped me a HP 8710w P7800 (H24-17025)which was listed on their site for $749.99. I sent a e-mail to customer service and got a response suggesting I get an RA# and return the computer. As I had already set up the computer and installed software I did not wish to return it but felt a credit of the price difference was appropriate. I was unable to resolve this issue after speaking to customer service at the 800# or at the corporate office in Florida. I have dealt with various Systemax company's for many years and am very disappointed in their response to this error. No customer should have to resort to a sending letters to corporate executives or to consulting with an attorney to resolve such a straight forward issue.

This is the worst website ever! I do not recommend people to buy anything here...  
 
I order a Computer from there and pay with a Debit Card and they only wasted my time they later call me and ask me all this personal questions like my SSN and other stuff...  
 
I have never had any trouble buying something on the internet until today this website is the worst!  
 

I purchased a targus citygear netbook case through amazon sold by tigerdirect and everything initially went smoothly. Then I get an email sayin my order was shipped the next day, which is all great and dandy until I find out that they have shipped a completely different item from what I ordered. They shipped out a product not even from the same brand, but some cheap laptop sleeve for a 15" laptop! Now they want me to refuse delivery and then ship it back to them for a refund. So what was to take me a week to get my product is doubled into at least 2 weeks to get my order if I am to re-purchase it from them. I went to their website and found out that the item they shipped is the same price as I payed for the targus citygear case through amazon. I also noticed the item I ordered was listed for $10 more at their website. Basically they switched an shipped out a cheaper product so that I either accept it or refund it. Such BS.

Not that good for business.  
 
There prices are ok to good on some items and overpriced on others. Shipping costs are pretty good.  
 
I had problems with a few canceled orders totaling $4,500 on my credit cards, that were NOT refunded. I called customer service/billing and was left on hold up to 30min. They told me my cc would be refunded with in 3-5days, BUT it was NOT! Also 2 items where returned during shipment due to some credit card questions on there end. They fix the problem but couldn't resend my shipment because its out of there hands once it hits the warehouse. Very odd your company doesn't have any control on orders in the warehouse to Hold the item or reship.  
 
I had to file a fraud report with my credit card company and have those items charged back/credited. I also canceled/reissued any credit cards that were on tigerdirect's system to safeguard my credit cards.  
 
Why do you keep customer's money if the item is canceled??? I see alot of reports filed on the "The Better Business Bureau"  
 
#N0. Complaints / Closing Statistics  
==== ==============================  
*76 Making a full refund, as the consumer requested  
*35 Making a partial refund  
*889 Agreeing to perform according to their contract  
*21 Refusing to make an adjustment  
*37 Refuse to adjust, relying on terms of agreement  
 
 
Too many hassles, might now be worth your time/risking your business on!

This review was modified by its author, mrbiggles, on 7/13/09 11:18 PM.