I have purchased from TigerDirect in the past and had many good experiences, however this most recent purchase was a bit of a mixed-bag.  
 
I was in the market for an inexpensive laptop and had selected a Gateway T-1424u that met all of my criteria. It was explicitly advertised as being eligible for a free upgrade to Windows 7 (I have screenshots from the product description page as well as various TigerDirect advertising venues). Unfortunately, this turned out to have been a mistake on the part of someone in marketing or web site maintenance. Even more unfortunately, that was a large part of my evaluation in determining which computer to purchase (and from whom).  
 
I called TigerDirect and was eventually put in touch with supervisor Rick (ext. 5836). He was very courteous, and informed me that while they could not offer me the free upgrade (as that promotion was being handled by a 3rd-party) they could exchange the computer for another similar model which actually DOES qualify for the free upgrade. We selected an appropriate replacement and I was immediately provided with a return label. I shipped the laptop back on 09/30/09 and it was received and verified on 10/07/09.  
 
Unfortunately, there was yet another problem. Between the time that we determined a plan for resolving the situation and the time that the computer was received and verified by TigerDirect, they had sold all the computers which we had agreed upon as a replacement model. I was put on backorder and I was not notified until I called for a status update on 10/10/09. I was told (by "Jay") that it would be about 2-3 weeks before the replacement computer arrived and was shipped out. By 11/02/09 I still hadn't heard anything from TigerDirect, so I called again and was informed (by "JP") that the shipment had not arrived and that they wouldn't even be able to provide an accurate estimation of arrival until the middle of November.  
 
At this point it had been over a month since my initial purchase and there was no guarantee that I would even have my computer by December. I began evaluating my options and started looking around for other possible laptops that met my needs. Unfortunately, by this time Windows 7 had already been released and most vendors had liquidated their supply of laptops in my price range (since they were packaged with Vista). This put me in a bind as my options were now severely limited. I was able to find an acceptable computer locally on clearance (the last one in my area), so I made the decision to purchase it and get a refund from TigerDirect.  
 
They did refund my money promptly, which was nice, but the whole ordeal could have been avoided if they had simply reserved the replacement computer for me immediately once we had made the agreement for an exchange. (I suspect that this has less to do with inattentive Customer Service and more to do with company policy though.)  
 
I wasted a lot of time waiting for my computer and had I not taken the initiative and purchased one locally I would still be without the laptop (as it is not yet back in stock at TigerDirect).  
 
Summary: TigerDirect has some good people working in customer service--nearly everyone I spoke with was polite and helpful--but I got the impression that Customer Service has very little authority in handling problems that are outside of the ordinary. I would like to thank Rick for his attempts to resolve the situation in a more satisfactory manner, but this particular experience was very disappointing and I will definitely keep it in mind when purchasing certain types of products from TigerDirect in the future.

The transaction was easy however I was overcharged $20 but they said it would be credited however when I called about the overage the customer service. rep talked me into a free security program which in fact was $69.99 but I was told I would get that back in a rebate. I have had nothing but trouble trying to get the correct forms to submit the rebate. In addition, we were under the impression it had a word processing and excel program preloaded.. when we logged on we were advised that we only had 25 uses of the program and then we would have to buy another program for $169 (windows office) if i would have known that I would have gotten a different computer that included the office program . it was very disappoiting. i went back to item and this is what it said ". It runs Microsoft® Windows® XP Home Edition, and helps you edit documents, read email, surf the Internet and enjoy your digital media smoothly and reliably right out of the box" NOTHING about having to buy additional programs. I found this statement misleading in addition to having to spend an additional $169 for word office and not being able to get the rebate forms for the $69.99 this was definately NO BARGIN. I would not recommend this place to anyone and I almost convenienced my boss to place our order for 5 new hard drives for the office from them. Can you imagine how embarrassed I would have been !!!

TigerDirect does not honor their return policy. I ordered a Sony Ericsson phone and it arrived with a dead battery. I requested an exchange but they refused. Their return policy clearly states that they will replace defective items within 30 days of invoice. They want me to return the item for a refund at my cost and to order another one from their website which again will cost me shipping. So in essence I will pay shipping 3 times to get a working product.  
 
UPDATE: I received an email from 3 different individuals at TigerDirect. None of them matched the return policy posted online at Amazon. They simply want me to return the defective item without giving me a refund on my original shipping cost. The person who contacted me regarding my review here at resellerratings gave me a different version of how this matter would be resolved. I have very little confidence that people who work at TigerDirect communicate with each other. The last couple of emails I got came from two individuals within seven minutes of each other and they both have slightly different return policy instructions for me to follow.

This review was modified by its author, Rommel, on 11/11/09 12:58 PM.

This seller sold me a motherboard and CPU combo and did not ship the CPU because they said it was on back order. They did not notify me about the back order and I found out about it after 6 days when I recieved the rest of the items and then when I called them after spnding an hour on the phone, they told me that shipped the CPU onOct 4th!! and ground!!! In all google email updates they send me the said that they have shipped the CPU too. I lost an installation because of these guys and talked to their manager, Bridget.Willia, about it but the manger was as rude as possible too and she told me that I had to call to find out that the CPU is on back order!!!. I do not recommad this site to anybody

Now before anything, I'm sure this is likely an isolated incident, as most reviews are quite positive. Nonetheless, as a first time TigerDirect customer, here is my story:  
 
10/17/09: I ordered an HP Vista laptop, which was the cheapest Vista model available at the time. I needed this for business purposes so it was urgent to get the computer!  
 
10/22-27: I got a box in the mail, however it was just a stick of RAM for the laptop. Waited a few days and still no laptop! I went online to track shipping, and it turns out they had none of the HP's in stock when I purchased. Sure were quick to take my $ but not update their product page with a simple 'Out of Stock'. First guy told me they had no clue when next shipment would come in. A day later, they said 1-2 weeks more! UNACCEPTABLE.  
 
10/28/09: I called customer service and they got the Product Manager to swap the out-of-stock model with a 'Better, upgraded" Acer laptop as a gesture of good faith. Well I was dazzled with the talk of new added features than the model I wouldv'e got, HDMI, larger screen and W7, but that didn't last long. When I managed to get online and the tracking was updated, it turns out I was to receive a downgraded NETBOOK instead, with no DVD drive and smaller inch screen! Even the CPU was horrible in comparison, and it's obvious they were trying to slyly get rid of old stock while taking advantage of my situation. Unfortunately TD, I'm knowledgeable about PC specs and know better.  
 
10/20/09 (today): I called in and complained about the situation, and the guy simply transfered me to a voice mail. Another poor customer service move. After several calls back, I finally got someone to cancel shipping in route, and I'm now waiting for my full refund.  
 
I've bought ~4.5k worth of PC components from the competition this year for client builds, and will NEVER again order from TD. By the time this whole mess has come to an end, I'll have been out of a home business computer for 3-4 weeks, and there's already been problems as you can imagine running a home business with no computer!

This review was modified by its author, Whitesky, on 10/30/09 2:09 PM.

on 9/28/2009 I ordered a barebone computer from Tigerdirect using ebillme (direct deposite). on 10/1/2009 I realized that even though the product shows available online, its actually partially not available (1st call to find that out). When the product (part of it) arrives, I promptly refused the product and they processed it.  
 
On 10/10/2009 I called Tigerdirect and I was told the check would be send on 10/11/2009.  
 
on 10/15/2009 I called again and was told the check would be send on 16th.  
 
today, 10/23/2009, I called and was told the check was send on 16th, however I have NOT received anything in the mail yet.  
 
very poor service when I called. reps acted as they didn't care, and when I asked to talk to manager I was put on hold for 10 min and hung up.  
 
so now i'm out $200+, almost a month of my time, countless calls.  
 
NEVER order from Tigerdirect again.  
 
 
Edit: 10/24/2009, 1 month after ordering, I finally got my refund check, but only $181 instead of $211 I paid...  
will have to call back AGAIN to get the rest of my money back.  
 
UPDATE: 10/26/2009  
call 8:39 am talked to Micheal, found out shipping charge has to be APPROVED before they send out a check (2 more weeks).  
 
refund for memory was only send out on 10/25/2009 for whatever messed up reason they have.  
 
HORRIBLE SERVICES, YOU ARE WARNED, DO NOT SHOP HERE.

This review was modified by its author, beggerking, on 10/26/09 11:10 AM.

poor service, very poor packaging methods, when you try to reach someone to leave a complaint, phone gets hung up in your face. if they were not the only store that had my item in stock, i would have not ordered from this chaos group. sad enough that people do not care in the customer service department. I will rather pay more next time and/or wait a couple more days, before i give this poor excuse of an respected company another cent.  
 
I ordered a 5870 gpu which arrived in a damaged retail packaging and was packed in a 3 x bigger package but placed all the way on the bottom of the package, why even bother stuffing some paper in it, the card bounced in the package like crazy.  
other resellers would have taken a note and actually thanked a person to report improper handling and packaging.  
 
in the end my gpu at least works. even tho the xfx box is ready for the dumpster.

Worst Customer experience. I had ordered a PC from the on Sept 29, with a delivery date of Oct 5-8. My CC was charge on Sept 29. On Oct 9 they again advertise the PC, but this time at a higher price. My friend didnt get in on the deal the same time as I did, and paid a higer price than I on Oct 9th. He got his PC shipped on Oct 10th. I called Tigerdirect on Oct 10th about my status, and they said they were sold out and refunded me my CC. What happen to my CC not being charged until shipped? Then they resold my PC that I ordered at a higher price later!

I ordered parts for a new build and got PS. Vid Cards, RAM and a HD in 2 days. The MB and CPU were back ordered. Then I got a new invoice saying the CPU was shipped the next day. This was odd because the MB and CPU were a package deal. I went to Live support and found out the MB had been discontinued. The live Alex 5928 found another MB that met all the specs the first choice had and was 10 dollars cheaper. It will ship tommorow and I won't have to wait 30 days for the build to start. Thats taking care of business. Thanks Tiger another happy camper.

This review was modified by its author, BG-Zipp0, on 10/2/09 5:16 AM.

I have ordered a GPS system worth of 70$ and warranty around 15$ through TIGERDIRECT website. The order status showed as shipped and I didn’t receive it. When I called the tiger direct customer service they said they have to open a trace and it will take 8 to 10 business days. The customer service representative is very rude and couldn’t understand the language (I am speaking in English and she cannot understand that too). I called them several time but they said the customer service rep will call me back and I don’t have to call them. After 16 days I didn’t receive any call back from tiger direct customer service and when I called them they said my trace claim got denied. They didn’t care about the cutomer at all. I didn’t get my GPS and I lost the amount around 85$ I paid with the warranty for the GPS and also I didn’t receive any kind of refund from the TIGERDIRECT. They said they cannot help me in any kind. I never saw such worst service to the customer.  
 
I am writing my case so that I don’t anybody else to get frustrated like me. I ordered always through websites only but never experienced such worst service ever.  
 
Thanks,

Unacceptable customer service. I returned an item using an RMA and confirmed delivery via US Post Office. I started calling 2 weeks later when I didn't see a credit. After 6 phone calls over a month, they now refuse to credit my account because they can't find the item and 'it has been too long.' They refuse to send the item back to me, refuse to credit my account, refuse to let me speak to a manager or supervisor, and refuse to even give me an address to write to.

I am *very* unhappy with this vendor! I tried to place an order about 6 or 7 years ago (when I originally set up my account), and had nothing but trouble with that order, which ended up being canceled.  
 
But, now I was on the e-mail list, so I have been receiving "special offers" via e-mail from them for years, which I usually just delete. Well, today I saw a laptop offer which would be really good for one of my customers, so I decided to try and place an order again. I contacted my customer, worked out a deal with them, and then went to place my order. All went well, until I completed my order, at which point the website asked for the last 4 digits of my SSN. With the amount of identity theft going on, there is NO WAY I'm giving out that info to go into some corporate database somewhere where for the rest of my life some MORON working for their company can steal it just before he's fired and screw my life! So, I just logged out. Well, apparently, if you do NOT provide that info, the order is *automatically* canceled. THERE IS NO NOTICE ON THE WEB PAGES I SAW WARNING THAT THIS WOULD HAPPEN! So, I got a phone call from the company, telling me that the order has been canceled, at which time I explained MY policy about my SSN. The only thing he could offer me was an account with terms, since this was a business purchase. Since the e-mail with the forms did not arrive right away, I called customer service and asked if I paid with PayPal, would I be required to provide any part of my SSN. I was told no. So, I went back and placed the order for a 2nd time, went through the order process, and I ended back at the same screen requiring the last 4 digits of my SSN! At this point, I am waiting 30 minutes for the order to be available so we can see if customer service can help me.  
 
Maybe I'll try placing an order in another 5 or 10 years. For sure not much sooner! Tiger direct has been nothing but a disappointment to me!  

The worst customer service I have ever received in my life !!!!! I ordered a HP tx2 DC ZM-85 2.3/4/320/DVDRW/12.1/VBU SB NB laptop computer on August 8, 2009 . Tiger Direct apparently ships everything without a signature required. So ALLEGEDLY UPS leaves a $1,000 computer on my doorstep without a signature, I never received any package or any computer. Needless to say UPS IS SAYING I RECEIVED PACKAGE, TIGER DIRECT is saying I received COMPUER, ALL BY UPS LEAVING ON DOORSTEP. My local UPS hub station closed out ticket without my knowledge, lying saying I said I found package. TIGER DIRECT's top notch customer service said they cannot help me the claim has been denied. Fight it with the credit card company. I have never in my whole life seen such a nightmare company in my life. If TIGER DIRECT wants to ship all packages without a signature they are responsible for what happens not me. I'm done with this garbage. Be warned !!!!! It can easily happen to you Joseph G

I have been a loyal customer of Tiger Direct for the past 7 years. I have purchased many items from them and referred many people to their business, including friends and family. I have however; realized customer service is deteriorating over the years. I have had a couple of instances where customer service reps have been very rude, especially when you have a problem about a purchased item and trying to seek resolutions. In fact, they talk and treat you like the collections agents (rude!).  
My last experience was today (8/18/2009). I just called them to complain about the problem of reps being rude to customers. I did also tell them that I was going to send a review online about this problem. I personally believe in reviews either good or bad because I depend on them when making purchasing decisions. I hope this helps someone who is trying to do business with Tiger Direct. I am done with them!  
thanks  

I ordered an HP 8710w P9500(H24 -17021)laptop from the Tiger Direct website for $899.99. They shipped me a HP 8710w P7800 (H24-17025)which was listed on their site for $749.99. I sent a e-mail to customer service and got a response suggesting I get an RA# and return the computer. As I had already set up the computer and installed software I did not wish to return it but felt a credit of the price difference was appropriate. I was unable to resolve this issue after speaking to customer service at the 800# or at the corporate office in Florida. I have dealt with various Systemax company's for many years and am very disappointed in their response to this error. No customer should have to resort to a sending letters to corporate executives or to consulting with an attorney to resolve such a straight forward issue.