I ordered HP business notebook 8710W from Tigerdirect. After a delay about a week, I received the product. But the product came with T7800 processor instead of T9500 as advertised. As I have installed all my programs, I could not return the notebook to TD. I heard some people even received refurbished laptop on the same model without power cord. Then my harddrive failed TWO times in a week. It could have been HP's old stock or refurbished drives too. Such a big disappointment.

I can't begin to express my utter disappointment with tigerdirect.com. I ordered a laptop on May 22 2009, today it's June 30,2009 still no laptop. I understand I'm serving as a civilian IT prof. in Afghanistan with our troops and mail is slow. NOT THAT SLOW!! I have seen orders from the compitition, why can't tigerdirect deliver? I was complaining at the chowhall one day and was told by 2 of the 6 soldiers that i was talking to, they have yet to receive their orders from tigerdirect. To top it off I have made numerous calls from Afghanistan at my own expense to try to rectify this. They will only send their shipments "Priority Mail" which means no tracking number. How can you send high end or high cost items through the mail without tracking info? And to add more salt after the litany of emails I've sent they assure they will send a claim form.... I'm still waiting for that too. BTW they were going to email the form. I find it both sad and funny that at the start of this review it says the company actively reads and responds to these reviews. I don't want any more lame platitudes, I want my computer or my money back. And I will be sending my opinion of this company to all my other IT co-workers as well as let it be known how well this company takes care of it's troops in the field.

This review was modified by its author, srdozer, on 7/1/09 8:56 AM.

The above invoice number is the second invoice for the same product. We ordered this product along with a CPU fan on 3/19/2009. The cpu fan was delivered and nothing else. After contacting TigerDirect, I was told that this order did not exist. How is this possible when I received part of the order (and my credit card was charged)? Now I am to receive the order on Monday/Tuesday which will be almost 2 weeks. This is highly unacceptable and I will not be ordering from them again.

Purchased an item using Google Checkout. Waited a MONTH and they have not delivered it, although my card was charged immediately. TigerDirect claims they never received my order, even though there is a TigerDirect order number on the invoice. Google keeps referring me to them, they keep referring me to Google.

This review was modified by its author, emsaints, on 3/21/09 5:37 PM.

Now going on 4 weeks of waiting for a motherboard. I finally had to call to find out what is going on. No mention of comparable items or any offer to overnight the part when it arrives, and they're not even sure when it'll come in. First and last time I deal with these guys.

Placed an order on 3/8/09, I received an email on 3/12/09 (4 days later) that my order is on hold. Weird I thought, so I called. They mentioned I made a chargeback back in early 2007 - they didn't apply a gift card to my order, and I emailed customer service about it. They told me they would credit my account and after repeated emails they didn't. I sent the emails to American Express and let them handle it, and they credited my account. Keep in mind, that was back in 2007. The girl at the other end told me to call the chargeback department. I called them, was told to enter an extension and was disconnected.  
 
Turns out they didn't like having Visa (wasn't AMEX - my mistake) make them make good on their promise, I must be blacklisted.  
 
I don't have the time of tracking down another rep and resolving this, so it looks like TigerDirect is off my list. Should have known I'd join the group sooner or later :-)  
 
Their response to my review is a complete joke. As I cannot quote them directly as per ResellerRatings.com policy (TD complained to RR to have my original review removed - classy), I will reword what they wrote to me as several points, followed by a - to indicate my response.  
 
Because you refused to ahere to the policies our company set forth - what refusal? Refusing myself the credit I was due and was promised by your representatives?  
 
without cause you initiated a credit card investigation by Visa and we already gave you a refund - if you already issued credit, when the chargeback paperwork came in you could have sent proof as your rebuttal, and Visa would have given me a chance to send my reply and then made a decision. Ultimately they would have denied the chargeback if you supplied proof of a credit. Instead, you didn't respond at all to the chargeback, and I won by default. They're not going to commit fraud on my behalf.  
 
There was no representative that you would have had to track down, you just needed to call our credit card department at 1 (888) 999-8800 - funny, when I called that number, they gave me a different number to call, which asked for a direct extension and hung up after 5 seconds.  
 
All that aside, I placed an order with another company (check my reviews) and had the item the next day.  
 
TD, you've still got a long way to go with customer service. Receiving and fulfilling orders is one thing, making sure reps follow through and especially making sure your customer advocate doesn't talk down to a customer in a public forum is a completely different matter.

This review was modified by its author, christoj879, on 3/30/09 12:04 PM.

Once you submit a purchase there is no going back. There is no ability to cancel and no ability to change the address if you typed it wrong. Granted it was my fault for not double-checking but I noticed my error immediately after I pressed "submit". No amount of emails or phone calls to Tigerdirect was able to correct the shipping address. And they absolutely can never help you over the phone. You see, after I noticed the error in my shipping address I immediately emailed and called Tigerdirect. They stated over the phone that I would have to wait an hour in order for them to help me. I then called later and they had already shipped the product I purchased to the wrong address. Even after I explained to the customer service person that I was calling to correct a shipping address, he simply couldn't help me fix it. Now all I can do is wait for the product to be shipped to the wrong address (which I don't even believe is a valid one as it was entered due to my typing error) and then we simply have to "hope" that the residents (if any) at the wrong address have it shipped back. Then they would be able to finally ship it to the correct address. So now I basically am having to wait 12-28 days for my shipment instead for 3-7 days as the product has to take four trips instead of one! I would not suggest anyone to use Tigerdirect as they are unorganized and there are too many things wrong with their purchasing system. There is a complete lack of ability to fix errors with this company.

My husband really LIKED(past tense) this website. They do have good deals, but I had the worst experience ever! My husband bought a barebone kit for 626.20. That was put on hold through our bank right when they received the cc number, but then when they shipped the items out, they charged us AGAIN. These charges were only holds, but banks don't care. If it is on hold, it still isnt your money, so we had overdraft fees of 76 dollars and we were NEGATIVE four hundred dollars with all four of our accounts. It wiped out our savings account and we were still negative. I called at 4:30 in the morning and spoke to Rachel P. She was very nice, called my bank for me, and had one of the charges taken off. That was wonderful, but she said I had to call back to get the overdraft fees taken care of. She told me that Tigerdirect would take care of it. I called back and spoke to someone very rude and he told me that Tiger Direct could not help me with my overdraft fees, even though it was their fault. He told me I could speak to a manager but that manager would tell me the same thing and he said I would be put on hold until the manager FELT like answering the phone! With all that said.. I very much dislike Tigerdirect and will NEVER order from them again.  
When businesses mess up it is a chance to keep a customer or get rid of one. When I spoke to Rachael, I was very pleased, but after I talked to the second guy, it made up my mind that they will never get another order from me or my husband.  
!UPDATE!  
After I posted this My husband and I got a call from Rachel following up on our situation. She was very disappointed that the other customer service person we talked to treated us poorly. We then got another call from a guy who gave us a fifty dollar store credit. I guess TD needs to weed out the bad customer service reps. because it seems to me, sometimes you get a good one and sometimes you get a bad one. And if you only get a bad customer service rep, you won't want to deal with the entire company.  
 

This review was modified by its author, Dfrueh0427, on 3/3/09 7:36 AM.

This company does not live up it's price protection guarantees.  
 
A week after purchasing products the price dropped by $20.00 per unit. I put these new priced units into a shopping basket and sent them a copy the invoice but they told me the units are not available.  
 
Will not buy from these guys again.  
 
They are the worst.  
 

IL customers beware: although TD has excellent customer service, they charge sales tax to us now and refuse to deliver to MANNED mailboxes. I have a personal mailbox in a retail store that is manned from 10 AM to 7 PM every day, ready to sign for my UPS deliveries, but TD refused to ship there, delaying my order until the stock ran out (which I didn't find out until 5 days and 12 phone calls later) and forcing me to potentially take a day off work to sit home and wait for UPS. This policy, plus the sales tax, removes every advantage of e-tailing for the urban, single, lives-alone person. And you know what TD? We're the ones with the money.

WARNING! DON'T MAKE THE SAME MISTAKE I DID AND BELIEVE TIGER DIRECT'S PRICE PROTECTION POLICY. After a number of orders that I placed, a camera showed up in the daily ad from them in my mailbox. I ordered it and the following week they offered the step-up model for $5.00 less. I ordered it with the intention of returning the first purchase for refund. After studying the fine print of all their requirements for a refund, I decided that it would be a loss to pay the postage and insurance, a 15% restocking fee and decided to make the camera a Christmas gift. Less than two weeks after that, they lowered the price by $5.00 on the first camera I bought and I sent an email calling their attention to it and asking for the $5.00 refund. They bounced email after email back to me wanting more information each time. After I lost track of how many times we sparred, they agreed the refund was qualified and sent it to whatever department for dispensation. It never showed in my Mastercard statement and I wrote again only to be told, that it ran past the time limit and they only issued store credits. I emailed them a final time to tell me that in want of $5.00 they screwed me out of, the screwed themselves out of a good customer (me) and I hope you realize what a risk you take in believing any of their assurances and policies. I'm glad it wasn't a plasma TV involved. Steer clear of this merchant and tell your friends what I've told you here. FRAUD DETECTED! And a final thought. Even if they gave me a store credit, there is no way I will use it now, so no matter what, they think they win. Don't you let them continue to think so.  
update 1-23-09 Now that Tiger Direct has responded to my review, let me add another lie to the list. I followed all those steps and received nothing but delays asking me to send more information. Now the they reply that the camera was not eligible and they never refund to credit cards, last night I discovered the credit to my MasterCard, proving that my application was correct and their final claim is another lie.

This review was modified by its author, Reviewer Jim, on 1/23/09 2:23 PM.

Paid $1099.99 for a NEW Toshiba laptop. What was shipped was a open, used, Toshiba belonging to "RON" with a password on it; useless to me. (I paid for and expect a "NEW Computer NOT a used return". Now it has to be sent back to Tigerdirect. When I opened the box I knew that something was wrong when the plastic bag that Toshiba packed the computer in was opened!  
Judging from my past purchases from the tiger, this is going to be a nightmare!

Horrible. Worst online buying experience ever. The product, shipping and service have been terrible.  
 
Ordered 2 laptops. They bill both and only ship one. I have to jump through hoops to prove they only sent one...  
 
Finally they send the second laptop, this one is dead on arrival.  
 
Problem is I cannot get a RMA. The outside box was perfect, but the inner box was damaged meaning they knew they were shipping a damaged unit...  
 
Tiger has been horrible with fixing the issue.  
 
Moral of the story is the true measure of a retailer is what they do when there is an issue. Tiger has failed miserably.  
 
UPDATE: 2-21-2009----Still suffering with Tigerdirect.com...They issued a RMA after this post. I sent back the broken laptop, they acknowledged they received it. Still no refund. And it took 4 emails via their web page to get a response, which says please call. Sounds like they do not want to put the bad service in writing....Contacting the better business bureau next. This is insane...

This review was modified by its author, Scott_T, on 2/21/09 12:21 PM.

I guess it pays to read reviews of a company BEFORE you purchase from them. It would probably be smarter yet to tape any conversations you have with the company (as long as it is legal where you live).  
 
I purchased a large screen Samsung plasma television that proved to have a defective plasma panel upon arrival. I had a local Samsung servicer look at the television to determine it was defective from the factory, and then called Tiger Direct to see what they wanted to do. They offered to ship me a new one, but I would have to give him a credit card to "secure" the replacement, and would receive a credit when the defective one was returned. I had put the original purchase on a Tiger Direct credit card with a special 12 month no-interest plan. The guy I spoke with on the phone said the American Express card I was using to secure the replacement would be credited and that he would call the shipper to have the defective TV picked up.  
 
I received the new TV as promised and everything was okay - great picture. I waited weeks for the shipper to contact me about the defective one... nothing. I called Tiger again and they said they would get on it. I waited again... then called again... nothing again. Finally, I ended up having to take the TV to the shipper myself. To be fair, this may not be Tiger's fault. They claim they called the shipper. Who knows?  
 
The bigger problem came when I called today to find out why my American Express card had still not been credited. It seems they decided to credit their no-interest Tiger Direct card and leave the charges on my American Express. When the "Customer NO Service" rep. said he couldn't do anything about the problem I asked to speak with a supervisor. I spoke with a guy named Roger I. at ext. 2999 (he claims he only answers to the CEO) about the problem and he said sorry, but that is the way Tiger does things. When I explained that his employee said that my AMEX card would be credited, he just replied that it isn't their policy to do that. When I explained that he was costing me money, he said sorry... I would eventually get back whatever I had already paid on the Tiger Direct card. When I explained that now I would have to wait and hope that I get my "refund" of what I had already paid on the Tiger Direct card, PLUS I lose the no-interest deal for a year, he said there is, "nothing I can do". He said that this is not an inconvenience for me and that I have lost nothing. When I asked to speak to his supervisor, he told me that the only person in the company higher than him is the CEO and I can't speak to him.  
 
In my business, when one of my employees gives wrong information or lies to a customer, I do what it takes to make things right. You see, I may own the business, but the customer is really the one that signs MY paycheck. I guess Tiger Direct is too big and my past and future business doesn’t really matter. Good luck in dealing with them, and I hope nothing goes wrong where you end up being forced to deal with their "Customer NO Service" department or Roger I., Second-In-Command-Only-To-The CEO.  

This review was modified by its author, RB Ballard, on 1/16/09 6:50 PM.

I ordered a Canon HF100 camcorder on Dec 25th. I paid Tiger for the camcorder on 12/29/08 (this is the date Tigers 3rd party ebillme received my payment and money left my account. Why Tiger chooses to have you send your banks billpay to a 3rd party and not directly to Tiger is perplexing...catch up with modern times Tiger!!). This camcorder was and is still listed as an in stock item that ships within 24 hours. To date this item has not shipped to me. I have sent Tigers customer service 2 emails (1/1/09) regarding their slow processing to no avail (still no response 1/8/09...final update: no response ever). I am not a new online shopper. Have years under my belt with Amazon (great customer service), REI (excellent), biketiresdirect.com (superb), and many others including a new store for me...newegg.com (very good service too, ordered some SDHD cards (after ordering the camcorder from Tiger) to go with this camcorder and received them last Tuesday Dec 30th). Because of neweggs good service I also used them to order a new sony playstation 3 (on 1/4/09)instead of Tiger because of Tigers poor service to date. I will probably get the PS3 before the camcorder (received on 1/8/09)!! Ordered a stereo from Amazon on 12/28/09 and received it on 1/6/09). Will update this review, will be interesting to see how long Tiger draws this out. UPDATE: I did finally receive the camcorder in a beaten up box with very little packing inside to protect camcorder. Fortunately, the camcorder was ok. I was perturbed again to learn that if I had an issue with camcorder, Tiger would not help but I would have to go through the manufacturer.  
 
So, before you order from Tiger ask yourself.....Do you feel lucky?....Well, do ya?

This review was modified by its author, montigue13, on 2/23/09 2:09 AM.