After shopping at Best Buy for a notebook, I finally decided to give custom gaming laptops a try. Powernotebooks has a lot of positive customer ratings, so I gave it a try and I bought a Sager Np8662 from them. I have to say that I am very satisfied with my laptop. I can run Crysis on High at native resolution pretty smoothly. The customer service from this company is pretty good so far. I received several confirmations along the way. Shipping was very fast as well. It's always nice to receive something you are expecting a little bit faster. Strong recommendation for this company.
Great product, great service. Purchased Sager 9280 and it is a high quality and very fast notebook. Also very quiet when doing normal computing. I will buy all of my future notebooks from Donald Stratton at PN. Very satisfied.
Great customer service. I already knew what I wanted before ordering from powernotebooks.com, but I called them anyway to confirm that my order would arrive before I went out of town. They confirmed that my specific laptop and processor were in stock and would ship in time, but promised to call me for an alternate shipping address if there was a delay. As it turns out, there was no delay: my new laptop shipped exactly when they said it would and arrived in plenty of time to take on the plane with me.
Specs for the record:
PowerPro P 12:15, 15.4" WSXGA+ screen, Core 2 Duo P8700, 4GB RAM, 320GB HDD @ 7200 RPM, Bluetooth, Windows Vista Ultimate 64-bit (running Windows 7 RC at the strong recommendation of Mr. Stratton, had Vista installed for the upgrade coupon), 3-yr parts & labor w/lifetime 24/7 tech support. The laptop replaces a desktop built by my brother. I shopped around online and never found a configuration that beat these specs and warranty/support for the same price.
The entire process, from shopping for to ordering to receiving to setting up and finally to using the computer, was pain-free. I communicated with Donald several times via email and phone before and after I placed my order and he was always happy to answer any questions I had, however mundane they may have been. Show me a "major" computer reseller where you can communicate directly with the owner about your specific concerns!
Charlotte helped resolve a minor credit card issue (as you might expect, I had to verify the purchase with the CC company), after which there were no problems with payment; PN processed and charged my CC within a day of placing the order. It took about a week to build and ship and another week to reach me in Missouri from Nevada (actually California near NV); I had my computer two weeks and two days from the day I ordered it and would've had it a day earlier were someone around to sign for it.
The computer arrived exactly as specified and is running smoothly out of the box, excepting a glitchy fingerprint reader which isn't a huge deal and appears to be Windows' fault anyway. And PN uses only top-shelf brands for the RAM and HDD; I have Crucial and Seagate, respectively. A "major" brand won't assure you that kind of quality in their parts.
Overall I'm very happy with my experience with PowerNotebooks and will definitely consider--no, go to--them for any future laptop needs. I've heard horror stories about many of the "major" computer brands so it was nice to work with a company where customer service never got in the way of buying a computer.
This review was modified by its author, pmr912, on
7/26/09 12:44 AM.
PowerNotebooks was a great place for me to find and purchase my laptop. Everything was easy to find on the site, and customizing my laptop was a breeze. The support people were really helpful, I liked how they talked to you one on one, instead of pre-written junk that I have seen before. The laptop didn't take forever to get here either, plus the laptop was amazing for its price. All in all I enjoyed my experience with PowerNotebooks and plan to shop there if I even need a laptop again!
Both Donald and Tim were very helpful on the phone. Donald even began chatting about the other parts of the computer to make sure everything was going to work for me. The main reason I choose PowerNotebooks over other resellers was because of the excellent phone support. (No wait time either.)
I ordered the laptop and later that night Donald called me to not only confirm my order but to let me know that if I was planning on upgrading to Windows 7, I could wait a day and get a discount.
The laptop shipped a day ahead of their quoted time and I received the laptop in the time Donald said it would take. The laptop arrived with no problems and I received my spare battery that was on back-order shortly after.
This is one of the best computer companies I have ever done business with. I would highly recommend them to others with no reservations.
Superb service and product. Computer arrived on time and in perfect condition with everything assembled exactly as specified. Highly competent, prompt tech support before and after purchase. I've dealt with numerous custom builders in the last 25 years, and none of them can match the products and service of PowerNotebooks. They're the best in all respects.
I must say that I was hesitant about buying from a site that I hadn't heard of before. I've always wanted to be able to touch what I'm buying. But after receiving excellent support from Donald Stratton, I felt much more secure about buying from PowerNotebooks.com. The laptop (a Sager np2096) did take longer than I expected to arrive (3 weeks), but the finished product was incredible. Everything about the laptop was what I expected and more, from the installation of hardware to the meticulous securing of the laptop in its box. So all I can say is two big thumbs up for what I've received, and I plan on using PowerNotebooks.com every time I want a new laptop.
Powernotebooks has been an absolute pleasure to do business with. My order was shipped quickly and it arrived with no problems. The price-per-performance of Powernotebooks easily goes unrivaled. Donald has done everything necessary, and much more, to make sure that my purchase went as smoothly as possible. Even after receiving my laptop, he still seemed to show interest in how I was enjoying my new laptop, if I had any problems or questions, and if he could do anything that would help me. Overall, I could not have asked for a better laptop-buying experience. I have just been converted to a PNB customer for life.
It was a rare treat to experience such a high level of customer service. Donald contacted me personally to review the details of my order, and his shipping team contacted me to make suggestion about the shipping address I provided in order to ensure my package was not delayed. And as for the computer - it arrived exactly as described, and without issue. I highly recommend this company to anyone considering purchasing a computer.
So far, so good! I just received my Sager NP8662 Gaming Notebook from PowerNotebooks.com a couple of days ago. Thus far, I am quite satisfied with my new machine- frankly, I would say flat out that I am happy and excited with it, but for my lawyerly caution.
I appreciate the folks at PowerNotebooks.com for their assistance in getting me into a beautiful, high-performance notebook, their uniquely direct assistance arranging the Windows 7 upgrade certificate and for their pleasant and comprehensive customer service.
Shipped really fast after all was said and done. Product arrived early and works great! Paying the company was actually way less stressful then it might look. Went it and deposited it and they received it and call me immediately! I will order from them in the future!
PowerNotebooks is a phenomenal laptop/desktop replacement seller. My entire purchase experience went smoothly, from having the opportunity to review my order with a sales advisor to having the same advisor follow up on the sale through email to ensure that everything was operating to my expectations. This type of customer service does not come around all the time, especially not in computers and technology. It was a refreshing change from the typical service which redirects you to no answer as I was always in contact with the same sales advisor who provided all relevent information to me as well as suggestions to my custom build. Highly recommended to anyone looking to buy a laptop. I will certainly return to PowerNotebooks for any future laptop purchases.
I bought a PowerNotebooks from PowerNotebooks.com as a high school graduation present for my son. He wanted a good machine for playing games and use at college. The PowerNotebooks PowerPro P 15:3 Gaming Laptop is perfect. We both love it.
With the PowerPro P15:3 it was easy to find the sweet spot for upgrades from the basic system like the CPU, memory and hard drive. I was able to make these choices on my own but I'm sure the good people at www.PowerNotebooks.com like Donald Stratton will be morethan happy to help you do the same.
We dual boot installed the latest version of
Ubuntu and Windows7 RC. We even installed Ubuntu first, then Windows7 RC and fixed up the Linux
grub dual boot program, to get Ubuntu back. Not as bad as it sounds.
I don't enjoy writing long comments, so I'll make it short. The company is surely one of the best notebook resellers out there, the contact was great, shipment fast, got great value for a fair amount of money. If I were to order a notebook ever again, it would surely be Powernotebooks!
