Very lovely.  
Fast and efficient. and the computer is nice.

I oredered a Sager NP9280 Notebook from powernotebooks.com. The customer service I recieved both before and after the order was superb. They worked with me through the process and it was assembled and shiped quickly. I recieved my laptop in perfect condition and in just a few weeks (It had to ship to an APO AE address).  
 
I will recommend them to people looking for high end laptops in the future.  
 
My service rep was Donald, he did a great job.  
 
Tim

This review was modified by its author, tame82, on 8/28/09 11:00 AM.

I would encourage anyone shopping for a laptop to go to Powernotebooks.com. There Customer service was literally the best i have ever experienced. My rep gave free and good advice, and was very prompt and informative about my order. I am very pleased with my laptop! Thanks Denis!

Just like the other sager I brought from you I love this one to. Again a very awesome experience buying this one to. Thank you.

This review was modified by its author, chasd9, on 8/25/09 12:04 PM.

 
Thank you for providing me with this low cost, high quality replacement for my other computers.  
 
I am extremely pleased thus far.

Overall process was very smooth and personal. I worked with Donald, and he helped me every step of how to make payments and explained details of the computer. I knew which computer i wanted (Sager np8662) and so i made an order but i couldn't make payment for about a month because i was out of town. So when i was ready to pay for the computer, Donald emailed me saying the price dropped and gave me a new price! So i made the payment easily and i even got a discount for paying it through direct deposit. then i got an email saying that the laptop will be delayed because the parts did not come in time. i was a bit dissapointed since i needed the computer before school started. however, i got a voice mail from powernotebooks.com and said the parts are there and they mailed it to me the next day. super fast delivery. I am very please with the computer and i will definitely recommend powernotebooks.com to my friends and family. Thanks!!!

The battery, not covered by the three-year extended warranty, died within 13 months, less than one month beyond the deadline for free replacement. This is a $130 item, enough to sour me on this vendor for all time. The DVD drive also failed, but fortunately in a more timely fashion; however, it took more than a week to actually receive the replacement. The good news: they don't keep you on hold for ever and ever before telling you that you are screwed.  
 
After this experience, I would NEVER buy another computer from this vendor.  
 
September 24:  
 
As you can see, this vendor and I have had stormy, unpleasant exchanges, but I expect, with nearly two more years remaining on the extended warranty, that these are behind us--that civility and excellent service lie ahead. Kudos to Donald Stratton for publicly eating humble pie on this forum and for waiving the charge for replacing my dead battery.  
 
There is good and bad about this company.  
 
Pros: If know what you want, you can precisely tailor a computer to fit your needs and budget; you don’t have to accept the one-size-fits-all compromises in preconfigured offerings. Notwithstanding my problems with the tech support, there is much about it I like: you can call, 24-7, and quickly connect to a person who (1) speaks clear English like a native American and (2) I have been working with PCs for 25 years and frequently suffer the reality that the “expert” on the phone knows far less about the equipment than I. Not so here. It quickly becomes obvious that the tech support personnel at PowerNotebooks.com are very knowledgeable about the equipment under discussion  
 
Cons: They make mistakes like the rest of us, but would prefer not to admit it. Go through the admittedly rare negative reviews on this site and read Donald Stratton’s replies. Although I have no first-hand knowledge of what occurred with other customers, there seems to be a tendency to try to shift blame to the customer; indeed, this perception heightened my dissatisfaction with this company. Perhaps my experience has taught Donald Stratton to be less thin-skinned in the future.  

This review was modified by its author, samcohen, on 9/24/09 1:35 PM.

Powernotebooks was EXTREMELY helpful and easy to talk to. Donald's professionalism and helpfulness was impressive. I received the laptop two days before I requested it, which I thought seemed needy to begin with. The computer came in good shape, no pixel or heat problems so far, and the packaging was very protective. I am very impressed with Powernotebooks and WILL NOT hesitate one bit to do business with them again.

Not much to say: the order came as expected after a minor glitch that had nothing to do with PNB.  
 
Even though it wasn't their fault (Sager discontinuing the chosen model), when we re-ordered the equivalent Power Pro it arrived with the upgraded screen resolution option.  
I hadn't ordered that, so I take it as an apology for the delay- thanks PNB :)  
 
I did unfortunately need tech support right away, but that was due to moving straight to Win 7 causing a driver conflict- again not PNB's fault- and their service was the best I've ever known: my three calls were picked up within five rings, no hold time, and then concise instructions were given in clear English.  
 
Brilliant service, I'm looking forward to doing more business with PNB in the future.

I had ordered a top end system from another vendor, to be delivered in early Aug since I am headed to Iraq in mid Aug. They let me down so I ordered a 9280 system from PowerNotebooks.com on 7 Aug and it was delivered in 5 days. So far it seems a very nice system, no problems.

I just received my Powerpro 15:2 notebook yesterday which was a few days before I was expecting to have received it. However, upon loading up the newest Nvidia graphics drivers and benchmarking software (3dmark06) I found a problem with the system's cooling. After the second test the graphics card would overheat causing the system to shut down. While the problem may be Nvidia's fault PowerPro says they test each notebook they send out. So obviously there is some flaw in their testing process. So I decided to call their "24/7" tech support last night. It said all their representatives were busy at 11 at night and to leave my name and number and they'd call me back and I did. At 11 o clock this morning I called back again and did the same thing and have been calling the number nonstop for the last half an hour hoping someone will decide to pick up. Overall, not a pleasing post sale as I really needed this laptop for college next week.  
 
Update: Just received a phone call from Donald Stratton promising to fix any problem and get me the laptop by the necessary date. I was impressed to receive a phone call from him on a Saturday so I'll keep this review updated based upon what happens in the following days.  
 
It seems I shall have my notebook on time if everything goes according to plan. They will overnight me a new notebook and send me a UPS label to mail them back the broken one. Very impressed with the dedication.  
 
Update2: Donald was able to get everything to me on time. UPS was even aware of the issue and got it to me early in the morning which was awesome and gave me plenty of time to swap the hard drives and double check to make sure everything has worked as it should. Updating this review from the laptop now and everything has worked fine. Also when I was able to get through to support they were very knowledgeable. So things worked out in the end.

This review was modified by its author, mburst, on 8/23/09 3:04 PM.

I found powernotebooks.com because I was looking for a place that sold high end laptops with out an operating system pre-installed. Not only are they one of the few companies that provide this wonderful service still but the laptop itself works beautifully. After ordering it took just over two weeks for my Sager NP8662 to get to me. It started right up and is running like a beauty - runs Ubuntu wonderfully :D  
 
Their customer service is also wonderful not even an hour after placing my order online I received a phone call from a real person (Gasp! I didn't know there where places that cared enough to still do that!) confirming my order. I was then kept up to date via email on the status of my system.  
 
Would definitely buy from again and will be referring friends and customers to them for custom laptops.  
 
~Jeff Hoogland

This review was modified by its author, Jeff91, on 8/13/09 11:58 AM.

Powernotebooks was an excellent company to buy from. The sales representative (Donald Stratton) was especially helpful in explaining the available options and in helping me get an excellent notebook for a good price. Would definitely buy from again.

We have a PowerPro I 8:17 purchased in September 2008 and after almost 10 months usage can speak with some authority about the quality of this notebook - It is EXCELLENT! The purchase experience was most pleasant and shipping prompt. The computer was shipped without unwanted bloatware. I purchased Vista Home Premium 32 from PowerNotebooks and asked that they install. Tech Support is knowledgeable and responsive and phone calls are answered promptly. In some 5 calls (for consultation and minor issues), only one time was the phone not answered by 3rd ring and I had to request a callback. If I need another notebook computer, I will talk with PowerNotebooks.com first. I recommend the Company and the PowerPro I 8:17 notebooks.

This review was modified by its author, kmarcas, on 8/15/09 6:42 PM.

Excellent company to deal with: knowledgeable about products, decent pricing, helpful staff. Good customer service after the sale thus far, and the product (laptop) meets all expectations for performance and quality. I would deal with them again.