Although the prcie was great and the shipping was quick, the products arrival was a great disappointment. I had ordered a USB flash drive Panda for my 8-yr-old daughter for Christmas, only to be sent a black devil instead. When I called for customer service all I got was the manager was gone for the day, the item numbers for the two products were the same and they couldn't do anything for me in time for Christmas. The warehouse had just messed up and I had to be OK with that. Then on top of this, their return process is cumbersome and has super detailed instructions you must follow--Get RMA# then wait for call tag and then send product through FedEx only (prepaid thank goodness, but I don't go by one everyday and I am a busy mom). All this has to be done within 10 days of getting the RMA# and so if the call tag is late, you can be lost in La La Land waitng for a refund because they can't produce more than one RMA for an order! Somebody tell them how to program their computers and be truly customer supportive!

Order was processed quickly and shipped the next day. No hassle, no questions, no issues. I will order from them again.

HORRIBLE EXPERIENCE. I ordered a Kodak Zi8  
camcorder from this website and I needed it  
within at least 2 weeks. Okay. It has now been 15 days and the order still HAS NOT been processed. I am EXTREMELY disappointed. Their website says nobody can ship as fast as them. Well...  
 
DON'T TRUST THESE RETARDS.  
I AM CANCELING MY ORDER ASAP.  
 
If it takes this long just to PROCESS  
the order, imagine how long it would take  
to SHIP it.  
 
Imaging how long it would take to  
RETURN it if you were unsatisfied with your item..  
 
I highly DO NOT recommend this store.  
Such a waste of my time.  
I don't have time to waste and Provantage  
is NOT the place to go.  
 
May have good prices BUT DO NOT...  
 
I REPEAT  
 
DO NOT  
 
shop here.  
 
They are liars and they never  
e-mail you back. They DONT answer  
the telephone. There is truthfully NO  
WAY to get to them..  
 
Stupid FOOLS!  
YOU MAKE ME SO ANGRY.  
I HOPE YOU GO OUT OF BUSINESS.  
I HOPE SOMEONE SUES YOU.  
 
MOST REDICULOUS COMPANY EVER.  
HORRIBLE SERVICE.  
HORRIBLE UGLY LOOKING WEBSITE.  
 
AND YOU KNOW WHAT?  
I HOPE YOU READ THIS BECAUSE  
I AM TELLING EVERYONE NOT TO SHOP HERE.  
 
AND YOU JUST LOST ME AS A CUSTOMER.  
I CAN'T BELIEVE I EVEN WASTED MY TIME WITH PROVANTAGE.  
 
I WILL NEVER EVER TRUST THIS WEBSITE AGAIN.  
 
And as you can see I am very  
disappointed with the LIES on your website. :)  
STUPID FOOLS!

I HAD A WONDERFUL EXPERIENCE OREDERING FROM PROVANTAGE. IT WAS EASY AND EVERYTHING WAS DELIVERED ON TIME. I WILL SURELY VIST BACK AGAIN. THANK YOU VERY MUCH.  
JUAN

Uuuuugghh! If you needed critical parts yesterday - THIS IS NOT THE COMPANY for you! To avoid taxes they ship from their warehouse in CA to Ohio. I live in CA. I could have walked to the warehouse and picked them up faster than this. A week and a half later my order still has not shipped because of this system.  
 
I don't care about the price break when my downtime eats into my business and sanity like this. Provantage - you are the SLOW-vantage. Never again!

got items at great price shipped immediately  
great site  
easy to use

I ordered my Christmas present back in early December and they made it appear as if my order would be shipped within 3-4 days. Its January 12 right now, and my order is still "In Progress". They told me it would ship on the 30th of December, then the 11th of January, and now they're telling me they're expecting the warehouse to get it on the 18th. I wonder what they're going to tell me come the 18th when I e-mail them again asking for an explanation...

Received in a timely manner. Very helpful customer service personnel and very competitive prices!

Awesome seller; I always get a great price, but I am really particular about customer service and Provantage is the best... that's why I keep coming back.

Horrible customer service!  
 
It took nearly 10 tries in one hour to get a representative on the phone, and when they did they could not tell me what happened to my package...  
 
they posted a tracking number that had nothing to do with my order, to only then later tell me that the product had not shipped and that it would be shipped from Chicago the next day?! it has now been 4 days since i placed my order and they cannot even ship it the same day i opened the support ticket? what a joke....

Order was handled with their normal efficiency and dispatch. Status of the order was forwarded as it came available and the order was delivered within the time frame promised.

The product I purchased was the lowest price to be found on the web. The item was shipped fast and was packaged well. The shipping charge was not excessive. Shopping with Provantage was a pleasent experience. I would recommend this merchant to anyone looking for the best deal and service!!!!  
Keith

Great service - even later in the evening I was able to chat online with their customer service to answer my questions. I was emailed a confirmation quickly, and then a follow-up email with tracking information. The package was intact, nicely packaged, and arrived safe. It also arrive faster than I expected.

Provantage has provided our company with many items. They have always delivered what we have ordered when the items have been in stock. Unlike some on line companies that say the items are in stock and tell you after you order that they are on back order. We will continue to use Provantage.

Ordered a NEC monitor just before xmas. Provantage called the next day to review the order and to let me know when to expect delivery. Product arrived in a few days via ground shipping. No problems, good prices, will use them again.