I placed an order for a Kodak Pro 1400 Photo Printer and three 8.5x14 glossy print kits for it on Dec. 6, 2005 at about 9am CST. By 1pm I received an email that my order had shipped. The link to my invoice provided a tracking number for the Fed-Ex ground shipment. Tracking showed an estimated delivery date of Dec. 8th (Memphis to Milwaukee area). This was much better than I had expected!
When the package arrived, I found it only contained the print kits and no printer. The packing slip only showed the print kits and box 1 of 1. I called Provantage to inqure about my order and the printer. The customer service rep was very pleasant and very helpful. She quickly found that the printer was sent from PA and was able to acquire the tracking number for that shipment. They have multiple warehouses, and apparently the computerized invoice system does not show split shipments. According to Fed-Ex tracking, the printer shipped on Dec. 6th and was scheduled to arrive on Dec. 9th - and it did.
Not only does Provantage have one of the best overall prices on this printer and the print kits for it, they shipped fast and customer service was superb. I will be purchasing all future print kits for this printer from them.